Operating instructions

Built-In ACD Supervisor Guide Section 521
ICX-45-521 (ACD 4.0) ICX (International) issued June 2000 33
Confirming Agent IDs
Outline
This procedure displays the ID numbers of agents which belong to each
group.
Operation
1. From [AGENT ID] screen, press the
soft
key
3
or
8
to select
[CONFIRMATION].
2. The screen for selecting group 1, 2, or 3 appears. The number
which follows each group is the number of agents in the group.
Select the agent group whose agent IDs are to be confirmed, by
using
soft
keys.
Agent group 1:
soft
key
1
or
6
Agent group 2:
soft
key
2
or
7
Agent group 3:
soft
key
3
or
8
3. Registered agent ID numbers are displayed (The figure on left
shows a list of agent group 1). To scroll up/down the screen, use
the
PREV
or
NEXT
key.
4. To return to [CUSTOMIZE MENU] screen, press the
soft
key
5
or
10
.
Setting on Service Flow Details
Outline
This procedure makes a variety of settings such as service flow setting,
separately for agent group 1 and agent group 2.
Operation
1. From [CUSTOMIZE MENU] screen, press the
soft
key
4
or
9
select [GROUP SETTING].
CONFIRMATION
GROUP1 XX
→
GROUP2 XX
→
GROUP3 XX
→
CUSTOMIZE MENU
→
AGENT ID
REGISTRAION
→
CONFIRMATION
→
CUSTOMIZE MENU
→
GROUP 1
XXXX
XXXX
XXXX
XXXX
CUSTOMIZE MENU
→
CONFIRMATION
or
CUSTOMIZE MENU
LINE REGIST.
→
SYSTEM ID
→
AGENT ID
→
GROUP SETTING
→
CALL HANDLING
→