Operating instructions

Section 521 Built-In ACD Supervisor Guide
24 ICX (International) issued June 2000 ICX-45-521 (ACD 4.0)
Transferring Incoming Call Setting
Outline
Exchange Lines and private lines with transferred incoming ACD calls to be
processed the same are grouped together as a block. Each block is assigned
one of four ACD Call Handling Programs.
Set the ACD Call Handling Program number to each block, and set the ACD
service call processing method.
Operation
1. From [CUSTOMIZE MENU] screen, press the
soft
key
1
or
6
to
select [LINE REGIST.].
2. From [LINE REGIST.] screen, press the
soft
key
2
or
7
to select
[TRANSF. INCOME].
3. The following screen appears. Press the
soft
key for desired block
number.
LINE REGIST.
DIRECT INCOME
→
TRANSF. INCOME
→
DID ID
→
EXT. GROUP
→
CUSTOMIZE MENU
→
CUSTOMIZE MENU
LINE REGIST.
→
SYSTEM ID
→
AGENT ID
→
GROUP SETTING
→
CALL HANDLING
→
TRANSF. INCOME
BL 1ST LST PRG
01 001 003 1
02
03 005 010 3
04
or