Operating instructions

Section 521 Built-In ACD Supervisor Guide
18 ICX (International) issued June 2000 ICX-45-521 (ACD 4.0)
Silent Monitor Color Definitions
Notice
• Be sure all phones that should NOT be allowed to monitor have a
COS that restricts monitoring. For progamming COS (
See Section
400 Programming mnaual on page 1-50
)
• Silent Monitor is allowed or denied by setting the appropriate
extension COS.
• Only one supervisor can initiate Silent Monitor on an individual
extension at any given time.
• Display telephones can initiate Silent Monitoring. SLTs cannot ini-
tiate Silent Monitoring.
• Display telephones and SLTs can be monitored.
• A supervisor cannot initiate Silent Monitoring on an extension
when the extension is on a conference call.
Table 3-3. Silent Monitor Color Definitions
FF Key Color Definition Possible Operation
Clear Cannot Monitor None
Solid Red Able to monitor Press Silent Monitor key
Flashing Green Not monitoring On-Hook or CONF