Operating instructions

Built-In ACD Supervisor Guide Section 521
ICX-45-521 (ACD 4.0) ICX (International) issued June 2000 13
INSERT (FF2)
This command inserts a new line in the current setting of displayed program
lines. Insertion can be repeated up to 19 lines.
The following screen display shows an example of insertion and setting of the
SEARCH command.
1. Press the
soft
keys
1
,
2
or
3
or
6, 7
or
8
for the commands to be
set, and press the
HOLD
key.
Example: Press
soft
key
3
to select SEARCH.
2. Set parameter 1, and press the
HOLD
key.
Example: Press key
1
to set group 1.
Example:
3. Set parameter 2, and press the
HOLD
key.
Example: Press the
0
,
1
and
0
keys to set the Search Timer to 10
seconds.
Example:
4. Set parameter 3, and press the
HOLD
key.
Example: Enter three digits to set the No Ans Timer.
The program line that was set is updated when the final parameter
is set. The next line is moved to, and the screen in step 1 is
redisplayed.
01:Select Cmd.
FWD FWDVM
PLAY RET
SEARCH RAD
List
SEARCH
01:AGENT GRP.
AGENT GROUP
NUMBER
(1-3)
List
SEARCH 1,
01:Search Timer
AGENT SEARCH
TIME
1 to 600 sec.
List
SEARCH 1,010,
01:No Ans Timer
AGENT NO ASWER
TIME
1 to 600 sec.
List