Operating instructions

Section 521 Built-In ACD Supervisor Guide
12 ICX (International) issued June 2000 ICX-45-521 (ACD 4.0)
2. Set parameter 1, and press the
HOLD
key.
Example: Press key
2
to set group 2.
Example:
3. Set parameter 2, and press the
HOLD
key.
Example: Press keys
0
,
1
and
5
to set the Search Timer to 15.
Example:
4. Set parameter 3, and press the
HOLD
key.
Example: Enter three digits to set the No Ans Timer.
The program line that was set is updated when the final parameter
is set. The next line is moved to, and the screen in step 1 is
redisplayed.
5. Repeat steps 1 to 4 to set other program lines, and end
programming at the END/DISC line.
Note:
• The program line is updated when the final parameter setup is completed at
each command, and the next line is moved to. (Example: In the case of the
FWD command, the program line is updated when the no answer timer of
parameter 2 is input, and the next line is moved to.)
• If you press
soft
key
10
and select List at any of the above steps, the List
Mode screen is redisplayed.
• The END/DISC line cannot be changed nor deleted.
SEARCH 1
03:AGENT GRP.
AGENT GROUP
NUMBER
(1-3)
List
→
SEARCH 2,020
03:Search Timer
AGENT SEARCH
TIME
1 to 600 sec.
List
→
SEARCH 2,015,010
03:No Ans Timer
AGENT NO ANSWER
TIME
1 to 600 sec.
List