Operating instructions

Index
Section521-ACD
Index-2
•
ICX (International) issued October 2000 576-5.0-521 (ACD 4.0)
FF1
System
FF2
Trunks
FF3
Extensions
FF4
FF-/Soft Keys
FF5
Groups
FF6
TRS/ARS
0
System
Configuration
FF7
Applications
FF8
Maintenance
Introduction
Appendix A
Appendix B
FF1
System
FF2
Trunks
FF3
Extensions
FF4
FF-/Soft Keys
FF5
Groups
FF6
TRS/ARS
0
System
Configuration
FF7
Applications
FF8
Maintenance
Introduction
Appendix A
Appendix B
Index
INSERT (FF2).............................................................13
K
Key Assignment....................................................56, 57
L
Log-in / Log-out..........................................................53
M
MIS Report Data
Output......................................................................43
MIS Report Features...................................................38
MIS Report Operation.................................................41
MIS Report Outline.....................................................38
Monitoring ..................................................................35
O
Other Features (Data Clear and Output Cancel).........49
Output Cancel .............................................................49
Output of MIS Report Data.........................................43
P
Programming by Commands ......................................10
R
RAD ............................................................................11
Recording
User Information.....................................................51
Registering Agent IDs.................................................31
Report Operation
MIS..........................................................................41
Report Outline
MIS..........................................................................38
S
Service Flow .................................................................7
Service Flow Details
Setting .....................................................................33
Setting on Service Flow Details .................................33
Silent Monitor.............................................................17
Specifications................................................................6
Supervisor Customization...........................................21
Supervisor Features ....................................................17
Supervisor ID
Changing.................................................................30
Supervisor Menu
Activating................................................................19
Supervisor Monitoring................................................35
System Report.............................................................47
T
Traffic Information .....................................................35
Transfer Destination Voice Number...........................16
Transferring Incoming Call Setting............................24
U
Unavailable.................................................................54
User Information Recording.......................................51
User Information Recording ID
Changing.................................................................30
W
Waiting Call................................................................36
Work Unit Count ..................................................47, 54
Z
Zip Tone......................................................................57