Operating instructions

Built-In ACD Supervisor Guide Section 521
ICX-5.0-521 (ACD 4.0) ICX (International) issued October 2000 57
Operation
The user hears the notification (ZIP) tone and the call is automatically
connected.
Setting
When in Headset mode:
1. Press the
ON/OFF
key.
2. Press the
PROG
key.
3. Dial
80
to toggle ZIP Mode ON and OFF.
4. The telephone LCD panel displays
ZIP MODE ON
or
ZIP
MODE OFF
.
Notes:
Call Forwarding takes precedence over the Zip mode.
Key Assignment
Assign the following keys to the Flexible Function (FF) keys of each
telephone (setting at installation work). You must not assign more or less than
one LOGIN or AVAILABLE key to one telephone:
• LOGIN (mandatory)
• UNAVAILABLE (mandatory)
• WORK UNIT COUNT (01-20: optional)
Setting
1. Press the
ON/OFF
key and
PROG
key.
2. Select a vacant
FF
key.
3. Press
REDIAL
key.
4. Select to feature code to assign.
Feature Description
Fixed Feature Code
+ (additional digits to program
into key)
ACD-1 Log-In/Out Key
∗
#80
ACD-1 Work Unit Key
∗
#81 + (Work Unit 01-20)
ACD-1 Unavailable Key
∗
#82
ACD-1 Wrap Key
∗
#83