Operating instructions

Section 521 Built-In ACD Supervisor Guide
40 ICX (International) issued October 2000 ICX-5.0-521 (ACD 4.0)
The following report is tabulated:
Number of per-code calls (tabulated on a daily/weekly basis for each group/
system)
MIS Function Tabulation Unit
MIS report is output in the following cycles:
• Hourly report:
Specified date(s) can be output on an hourly (0-24) basis.
• Daily report:
Data for previous week/this week can be output on a daily basis.
The oldest available data is Monday of previous week.
• Weekly report:
Data for both previous and this weeks are output on a weekly basis.
The following shows available report.
Table 5.
o
: Available to report
X : Unavailable to report
Group
TOTAL
LOGIN
TIME
UNAVAIL-
ABLE
TIME
TALK
TIME
IDLE
TIME
INCOMING
CALLS
ANSWER
CALLS
AVERAGE
RINGING
TIME
ABANDONED
CALLS
Agent
(1~64)
HOURLY
ooooo o X X
DAILY
ooooo o o X
WEEKLY
ooooo o o X
Group
(1, 2,
or 3)
HOURLY
ooooo o X X
DAILY
ooooo o X X
WEEKLY
ooooo o X X
System
HOURLY
ooooo o X X
DAILY
ooooo o X X
WEEKLY
ooooo o X X
INCOMING
ABAN-
DONED
CALLS
XXXXX X X o