Operating instructions

Section 521-ACD Index
576-35-521 (ACD 3.0)
ICX (International) issued March 1999
•
Index-53
FF1
System
FF2
Trunks
FF3
Extensions
FF4
FF-/Soft Keys
FF5
Groups
FF6
TRS/ARS
0
System
Configuration
FF7
Applications
FF8
Maintenance
Introduction
Appendix A
Appendix B
FF1
System
FF2
Trunks
FF3
Extensions
FF4
FF-/Soft Keys
FF5
Groups
FF6
TRS/ARS
0
System
Configuration
FF7
Applications
FF8
Maintenance
Introduction
Appendix A
Appendix B
Index
A
ACD Call Handling Program ....................................... 8
Activating Supervisor Menu ...................................... 16
Agent Features............................................................ 49
Agent IDs
Confirming ............................................................. 29
Registering.............................................................. 27
Agent Report .............................................................. 39
Agent Status ............................................................... 33
ALL DELETE (FF6).................................................. 14
Available/Unavailable................................................ 49
B
Basic Service Flow....................................................... 7
C
Call Handling Program................................................. 8
Call Setting
Direct Incoming...................................................... 18
Transferring Incoming................................ 20, 22, 24
Changing Supervisor IDs and User Information Record-
ing ID........................................................... 22
Commands
Programming.......................................................... 10
Common Operation for Supervisor Customization.... 17
Configuration ............................................................... 5
Confirming Agent IDs................................................ 29
Customization
Supervisor............................................................... 17
D
Data Clear ...................................................................45
DELETE (FF3) ...........................................................14
Direct Incoming Call Setting ......................................18
E
EDIT (FF1) .................................................................11
F
Features
Supervisor ...............................................................16
G
Group Report...............................................................42
I
Information Recording
User .........................................................................47
INSERT (FF2).............................................................12
K
Key Assignment..........................................................51
L
Log-in / Log-out..........................................................49
M
MIS Report Data
Output......................................................................39