Operating instructions

Section 521 Built-In ACD Supervisor Guide
44
ICX (International) issued March 1999
ICX-35-521 (ACD 3.0)
2. The following screen appears. Press the soft key 1 or 6, 2 or 7, or
3 or 8 to select [GROUP1/GROUP2/GROUP3/SYSTEM].
GROUP1 represents Agent Group 1 and GROUP2 represents
Agent Group 2, and GROUP3 represents Agent Group3.
SYSTEM represents the total sum of Group 1 and Group 2. The
following procedure assumes that Group 1 is selected (the
operation is the same if another option is selected).
3. The following screen appears. Press the soft key 2 or 7 to select
[DAILY].
4. From the following screen, press the soft key 1, 2, 3 or 6, 7, 8 to
select [THIS WEEK], [LAST WEEK], [ALL].
When [THIS WEEK] is selected, data is output from Monday of
this week.
When [LAST WEEK] is selected, data is output from Monday to
Sunday of last week.
When [ALL] is selected, all data from Monday of last week will
be output.
5. Once the input data is validated, the data output starts. The
following screen appears while the output is in progress. To abort
output, see the section [MIS data output abort] section, [Other
Features].
N. Weekly tabulation of work unit count
Steps 1 to 2 are the same as those for item M.
3. The following screen appears. Press the soft key 3 or 8 to select
[WEEKLY].
WORK UNIT COUNT
←
GROUP 1
→
←
GROUP 2
→
←
Group 3
→
←
SYSTEM
→
MIS REPORT MENU
→
WORK UNIT COUNT
AGENT GROUP 1
←
DAILY
→
←
WEEKLY
→
MIS REPORT MENU
→
WORK UNIT COUNT
AGENT GROUP 1
←
THIS WEEK
→
←
LAST WEEK
→
←
ALL
→
MIS REPORT MENU
→
MIS OUTPUT !
AGENT GROUP 1
WORK UNIT COUNT
DAILY REPORT
ALL
MIS REPORT MENU
→
WORK UNIT COUNT
AGENT GROUP 1
←
DAILY
→
←
WEEKLY
→
MIS REPORT MENU