Operating instructions

Built-In ACD Supervisor Guide Section 521
ICX-35-521 (ACD 3.0)
ICX (International) issued March 1999
37
The following shows the tabulation unit of WORK UNIT COUNT.
Total count per code is shown in the following tabulation unit:
MIS Report Operation
• Common Operation of MIS Report
MIS reports can be output by operations from the Supervisor. The following
shows the MIS report output operation from [SUPERVISOR MENU]:
Operation
1. From [SUPERVISOR MENU] screen, press the soft key 4 or 9 to
select [MIS REPORT].
[MIS REPORT MENU] screen appears.
2. Select a desired menu by using the soft keys from the above
screen.
Table 3-3.
Unit Code 1 Code 2 Code 3 ---- Code 20
Group 1 DAILY
WEEKLY
Group 2 DAILY
WEEKLY
Group 3 DAILY
WEEKLY
System DAILY
WEEKLY
MIS REPORT MENU
←
AGENT REPORT
→
←
GROUP REPORT
→
←
SYSTEM REPORT
→
←
WORK UNIT
→
←
OTHERS
→
SUPERVISOR MENU
SYSTEM INFO
→
MIS REPORT
→
CUSTOMIZE
→