Operating instructions

Section 521 Built-In ACD Supervisor Guide
36
ICX (International) issued March 1999
ICX-35-521 (ACD 3.0)
The following report is tabulated:
Number of per-code calls (tabulated on a daily/weekly basis for each group/
system)
MIS Function Tabulation Unit
MIS report is output in the following cycles:
• Hourly report:
Specified date(s) can be output on an hourly (0-24) basis.
• Daily report:
Data for previous week/this week can be output on a daily basis.
The oldest available data is Monday of previous week.
• Weekly report:
Data for both previous and this weeks are output on a weekly basis.
The following shows available report.
Table 3-2.
o
: Available to report
X : Unavailable to report
Group
TOTAL
LOGIN
TIME
UNAVAIL
ABLE
TIME
TALK
TIME
IDLE
TIME
INCOMING
CALLS
ANSWER
CALLS
AVERAGE
RINGING
TIME
ABANDONED
CALLS
Agent
(1~6 4)
HOURLY
oooo o o X X
DAILY
oooo o o o X
WEEKLY
oooo o o o X
Group
(1, 2,
or 3)
HOURLY
oooo o o X X
DAILY
oooo o o X X
WEEKLY
oooo o o X X
System
HOURLY
oooo o o X X
DAILY
oooo o o X X
WEEKLY
oooo o o X X
INCOMING
ABANDONED
CALLS
XXXX X X X o