Operating instructions

Built-In ACD Supervisor Guide Section 521
ICX-35-521 (ACD 3.0)
ICX (International) issued March 1999
33
Screen explanation
TRK column: CO (Exchange) Line numbers for calls currently in wait status.
TIME column: Time of the call is placed in wait status.
Agent Status
Operation
1. From [SYSTEM INFO] screen, select the soft key 3 or 8 to select
[AGENT STATUS].
2. The following screen appears.
3. Press the NEXT key for additional information.
4. Press the NEXT key to scroll down, PREV key to scroll up.
SYSTEM INFO
AGENT GROUP 1
TRAFFIC INFO
→
WAITING CALL
→
AGENT STATUS
→
AGENT STATUS INF
AGENT GROUP 1
LOGIN AGENT XX
AVAILABLE XX
BUSY(ACD CALL) XX
BUSY(NON-ACD) XX
IDLE AGENT XX
AGENT STATUS INF
AGENT GROUP 1
ID EXT STATUS
XXXX XXXX XXXXX
XXXX XXXX XXXXX
XXXX XXXX XXXXX
XXXX XXXX XXXXX
or
AGENT STATUS INF
AGENT GROUP 1
ID EXT STATUS
XXXX XXXX XXXXX
XXXX XXXX XXXXX
XXXX XXXX XXXXX
XXXX XXXX XXXXX