Operating instructions

Section 521 Built-In ACD Supervisor Guide
24
ICX (International) issued March 1999
ICX-35-521 (ACD 3.0)
Ext. Group Call Setting
Outline
COs (Exchange) and private lines with transferred incoming ACD calls to be
processed the same are grouped together as a block based on the trunk. Each
block is assigned one of four ACD Call Handling Programs.
Set the ACD Call Handling Program number to each block, and set the ACD
service call processing method.
Operation
1. From [CUSTOMIZE MENU] screen, press the soft key 1 or 6 to
select [LINE REGIST.].
2. From [LINE REGIST.] screen, press the soft key 4 or 9 to select
[EXT. GROUP].
3. The following screen appears. Press the soft key for desired block
number.
4. Use the NEXT and PREVIOUS keys to scroll through the list of
block numbers.
CUSTOMIZE MENU
LINE REGIST.
→
SYSTEM ID
→
AGENT ID
→
GROUP SETTING
→
CALL HANDLING
→
EXT. GROUP
GP 1ST LST PRG
01
02
03
04
LINE REGIST.
DIRECT INCOME
→
TRANSF. INCOME
→
DID ID
→
EXT. GROUP
→
CUSTOMIZE MENU
→
or