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ICX Version 3.5

Section 700

Feature

Operation

Technical Manual

3 DQDVRQLF

Issued March 1999

International

Summary of content (311 pages)

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3DQDVRQLF® Technical Manual Section 700 Feature Operation ICX Version 3.
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The contents of this manual are subject to change without notice and do not constitute a commitment on the part of Matsushita Communication Industrial Co. Ltd. (MCI). Every effort has been made to ensure the accuracy of this document. However, due to ongoing product improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the date of publication, nor can it accept responsibility for errors or omissions. Panasonic will update and revise this document as needed.
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Contents Chapter 1. About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Chapter 2. List of Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Chapter 3. System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 AEC Disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Attendant Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Section 700 - Operation Flexible Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Flexible Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Hunting Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Pilot Terminal Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Section 700 - Operation Contents Trunk Interface - ISDN BRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Trunk Interface - ISDN-PRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Trunk Interface - Loop Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Trunk Ringing Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Section 700 - Operation Chapter 5. Key Telephone Features. . . . . . . . . . . . . . . . . . . . . . . . 113 Key Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Non-Verified Account Codes . .
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Section 700 - Operation Contents Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Handsfree Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Headset Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hot Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hot Line. . . .
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Contents Section 700 - Operation Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211 Non-Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212 Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212 Attendant Group Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Section 700 - Operation Contents Timed Reminder Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250 Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251 Direct Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251 MCO Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Section 700 - Operation Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287 Meet-Me Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287 Speed Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288 Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Chapter 1. About This Manual If you are using this manual for a single System, make note of its software version in the following table. This information may be referenced by technicians or owners of the System. Software version information for systems shipped with this document CPC Model: Software Version: Organization This manual contains detailed descriptions of features.
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Chapter 1.
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Chapter 2.
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Chapter 2. List of Features Table 1.
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Section 700 - Operation Chapter 2. List of Features Topic Page Ringing Modes 57 System Speed Dial TRS (Call Barring) Override 60 Station Message Detail Recording (Call Logging) 60 Trunk Access Groups 63 Trunk Interface 64 Trunk Ringing Types 65 Virtual Port 67 Voice Mail Integration (Third Party) 67 Table 2.
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Chapter 2.
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Section 700 - Operation Chapter 2.
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Chapter 2. List of Features Section 700 - Operation This page intentionally left blank.
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Chapter 3. System Features System Features are either available on a system-wide basis or aid in the overall administration of the System.
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Chapter 3.
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Section 700 - Operation Chapter 3.
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Chapter 3. System Features Section 700 - Operation AEC Disconnect Description This feature allows the System to send a disconnect signal of 1 second to an analog device indicating that the calling party has hung up (terminated the call). This feature is useful with a Third-party Voice Mail or an Answering Machine. By default this feature is disabled. Hardware Requirements • AEC port Considerations • The 1 second time duration of the disconnect signal is fixed. (It cannot be changed.
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Section 700 - Operation Chapter 3. System Features • Private network attendant calls • Call reversion • Call forwarded to Attendant Hunt Group Automatic Call Distributor Description The System provides an optional Automatic Call Distributor (ACD) for efficient presentation, handling, and management of incoming calls to one or more groups of specialized users. This optional Built-in ACD is contained on a single circuit card that is installed in the System.
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Chapter 3. System Features Section 700 - Operation Automatic Route Selection Description When Automatic Route Selection (ARS) is enabled, the system follows a preselected route for calls. Usually the selected routing is the least cost route. ARS works in conjunction with Toll Restriction Service (TRS) (Call Barring). Calls can be denied based on the programmed TRS (Call Barring) level for the originating party. (For more information, see “Ringing Modes” on page 57.
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Section 700 - Operation Chapter 3. System Features Background Music/MOH Separation Description Separate inputs are provided for Background Music and Music-on-Hold (MOH). This allows one music or sound source to be used for background music and another music or sound source to be used for music on hold. A typical advantage of this is playing a pre-recorded promotional tape to held parties (since many may be customers) while providing a selected background music for use in the office.
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Chapter 3. System Features Section 700 - Operation Hardware Requirements • N/A Considerations • In addition to the additional CCUs and related CCU hardware/cabling required for expansion, when the System is expanded the CPC card and/or TSW cards may need to be upgraded as well. The CPC96 supports up to 96 ports. The CPC288 supports up to 288 ports and should be combined with time switch card TSW288. The CPC-576 supports up to 576 ports and should be combined with time switch card TSW576.
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Section 700 - Operation Chapter 3. System Features Call Progress Tones Description The System supplies a full array of call progress tones. These tones provide audible indications of the status of calls and include dial tone, busy tone, ringback tone, error tone, confirmation tone, and splash tone. The complete specification for these tones may be found in Section 300 - Installation.
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Chapter 3. System Features Section 700 - Operation Caller ID Alpha Tagging (Not Available in USA) CPC-96, CPC-288, and CPC-576 Version 3.0 Description If the received Caller ID phone number matches any number in the System Speed Dials (SSD) (SSD000-SSD199), then the associated SSD name can be displayed as the Caller ID information instead of the Caller ID phone number. Alternatively, the Direct Dial Inward (DDI) name may be displayed instead.
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Section 700 - Operation • Chapter 3. System Features N/A Class of Service Description A Class of Service (COS) allows or restricts access to a group of features or functions. For instance, an Extension COS may allow Call Forwarding features. In the System, both extensions and trunks use classes of service.
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Chapter 3. System Features Section 700 - Operation Class of Service - Ext/Ext Restriction Ext/Ext Restriction COS allows or restricts calls placed to other extensions based upon the Extension COS. Each Extension COS is programmed to either originate or not originate calls to another Extension COS. Hardware Requirements • N/A Considerations • N/A Class of Service - Extension Feature Extension COS allows or restricts access to certain extension features.
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Section 700 - Operation Chapter 3.
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Chapter 3. System Features Section 700 - Operation Class of Service Features 59 Intercom Ring Tone at Trunk (Version 3.5 and higher) 60 BGM Access Hardware Requirements • N/A Considerations • N/A Class of Service - Trunk to Trunk Restriction Trunk to Trunk COS allows or restricts call transfers from one trunk to another trunk based on the originating and receiving trunk COS.
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Section 700 - Operation Chapter 3. System Features Considerations • N/A Computer Telephony Integration Capability (USA Only) Description Computer Telephony Integration (CTI) provides communication and coordination of operation between computers and the telephone system. A System Telephony Application Programming Interface (TAPI) module is available to connect extensions to Microsoft windows-based applications. The TAPI desktop module enables the capabilities of first party call control.
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Chapter 3. System Features Section 700 - Operation While in a Night mode (generally used at night or any time when your office is closed), incoming calls can ring at selected extensions (e.g., a night watchman’s extension or an extension connected to an answering machine). Outbound calls can be restricted to certain phones. Calls can be directed to a night-time attendant group instead of the normal daytime attendant group. The System provides one Night mode for night call handling.
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Section 700 - Operation Chapter 3. System Features Operation To switch Day 1/Day 2/Night modes using Feature Access Codes (Versions prior to 3.0): Switch Mode Toggle Day 1, Day 2 and Night Modes Procedure 1. Press the ON/OFF key. Indication Intercom dial tone ON/OFF LED lights 2. Enter 760 (UK/HK) or 760# (Taiwan, Malaysia, Indonesia). 3. Press the ON/OFF key ON/OFF LED goes off If changing to Night mode, Red LED lights If changing to Day mode, Red LED goes off Day 2 Mode 1. Press the ON/OFF key.
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Chapter 3. System Features Section 700 - Operation To switch Day 1/Day 2/Night modes using Feature Access Codes (Version 3.0 and later): Switch Mode Toggle Day 1, Day 2 and Night Modes Procedure 1. Press the ON/OFF key. Indication Intercom dial tone ON/OFF LED lights 2. Enter 760 (UK/HK) or 760# (Taiwan, Malaysia, Indonesia). 3.
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Section 700 - Operation Chapter 3. System Features • With CPC 3.0 and later - Day 1/Day 2/Night toggle mode key can be assigned. Pressing the key toggles between modes. When in Day 1 mode, the FF key LED is not lit. When in Day 2 mode, the LED lights green. When in Night mode, the LED lights red. • Prior to CPC 3.0 - Day/Night toggle mode key can be assigned. Pressing the key toggles between modes. When in Day mode, the FF key LED is not lit. When in Night mode, the LED lights red.
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Chapter 3. System Features Section 700 - Operation Hardware Requirements • N/A Considerations • N/A Direct Inward System Access (All Versions) Description Direct Inward System Access (DISA) gives off-site users dial-in access to the System. You access DISA from an outside location by entering a digit number assigned to a DISA trunk. For security reasons, sixteen incoming DISA ID codes/Toll Restriction Service (TRS) (Call Barring) class can be assigned.
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Section 700 - Operation • • Chapter 3. System Features Paging cannot be accessed from a DISA line. While dialling an extension number, the * key may be entered to cancel dialling and return to dial tone. The # key may be entered to disconnect. Distinctive Ringing Description Distinctive Ringing sets trunk calls to ring with a distinctive ring based on the trunk. This “ring” also identifies the call as an outside call instead of an inside call. Beginning with CPC Version 3.
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Chapter 3. System Features • Section 700 - Operation While the Door Opener is functioning, a call from another Doorphone on the same Doorphone Adaptor cannot be answered. Considerations • The trunk connected to the Doorphone Adaptor must be set to dial pulse (DP). Doorphone Sensor The sensor is a device that detects when a circuit is opened or closed. Sensors can be used to detect events such as the opening of windows or doors. When the sensor is tripped, a tone sounds at a designated extension.
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Section 700 - Operation Chapter 3. System Features U.K. Others • EM24-24 key Expansion Module VB-D331UK VB-44310 • DSS-72 key DSS/BLF VB-D631UK VB-44320 UK/Indonesia/Malaysia:In addition to the above digital key telephone module, the System supports the complete of the DBS proprietary VB-3411/3611 series telephones and VB-3011 Digital SLT. HK/Taiwan: The former DBS proprietary telephones are not available to connect to ICX systems without modification. Please consult your dealer.
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Chapter 3. System Features Section 700 - Operation Considerations • N/A ISDN/PRI S-Point Interface UK/Malaysia/Indonesia: The System supports Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI) terminal equipment with the ISDN/PRI S Point Interface (VB-44540UK). The primary rate interface provides 30B (bearer) plus one D (data) channel support (30B +D; 1984kbps). Either 8 or 30 circuits may be enabled on the interface.
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Section 700 - Operation Chapter 3. System Features Flexible Slot Description Each CCU in the System contains 12 flexible (universal) slots. These slots can be used for trunk cards, extension cards, or certain option cards. Some circuit cards such as the Integrated Services Digital Network (ISDN) - Primary Rate Interface (PRI) card occupy more that one slot.
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Chapter 3. System Features Section 700 - Operation member is available, the hunt continues with the first member and proceeds forward. After a complete search and no available member is found (extension is busy or there is no answer for a specified amount of time), the call is queued for the first member to become available. You can also set the Queuing Timer and specify how the long the System will search the initial hunt group before beginning to search the next hunt group or extension.
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Section 700 - Operation • • • • • • Chapter 3. System Features CLI (Called Line Identification) / Direct Dial Inward (DDI) Direct Inward System Access (DISA) Extension calls Private network attendant calls Call forward incoming Call forwarded to Attendant Hunt Group Internal Hold Tone Description If a Music-on-Hold (MOH) sound source is unavailable, a periodic hold tone generated internally in the System can be provided to a caller. For more information, see “Music-on-Hold” on page 46.
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Chapter 3. System Features Section 700 - Operation Considerations • When you first assign a trunk to Trunk Tenant Group from the initial setting of (0), the system automatically assigns the trunks as a member of the same number MCO Trunk Group (FF5-2 and FF5-3). For instance, if Trunk 10 is assigned as a member of Trunk Tenant Group 1, then Trunk 10 is automatically assigned as a member of MCO Outbound Trunk Group 1 and MCO Inbound Trunk Group 1. These assignments can be manually changed if desired.
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Section 700 - Operation Chapter 3. System Features Name Assignments Description Names may be assigned to the following: • Extensions • Trunks • Direct Dial Inwards (DDIs) • Personal Speed Dials (PSDs) • Systems Speed Dials (SSDs) Trunk names and DDI names must be assigned in dealer programming mode. Extension names and Speed Dial names may be assigned from a display telephone. This feature does not require the use of a DSS/72 console or entering the programming mode.
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Chapter 3. System Features Section 700 - Operation Action Result 9. Use the bottom row of FF keys to select a single letter. • See “Example 1. Large-Display Phone” on page 48. • See “Example 2. Small-Display Phone” on page 49. Notes: • Press the * key to erase a single entry. • Press the # key to enter a space. 10. Repeat steps 7-8 as many times as necessary to enter the desired extension name. Note: Press the FL/R key to clear the entire entry. 11. Press the HOLD key when finished.
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Section 700 - Operation Chapter 3. System Features b. Press the third FF key from the left on the bottom row. Example 2. Small-Display Phone Refer to the following diagram to determine which one-touch key to press. (See step 7-8 above.) abcdef ghijkl mnopqr stuvwx y z : & / sp ABCDEF GHIJKL MNOPQR STUVWX YZ.,’- To enter D: a. Press the first one-touch key from the left on the bottom row.
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Chapter 3. System Features Section 700 - Operation b. Press the fourth FF key from the left on the bottom row. - To enter o: a. Press the third one-touch key from the left on the top row. b. Press the third FF key from the left on the bottom row.
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Section 700 - Operation Chapter 3. System Features Hardware Requirements • N/A Considerations • • Extension names can be up to 10 characters in length. The ability to make extension name assignments is allowed/restricted to anyone with a Class of Service (COS) that allows access to User Maintenance features. (See Chapter 4 “User Maintenance” of this document.) Speed Dial Name Assignments You can assign names to PSD numbers from a display telephone without entering the programming mode.
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Chapter 3. System Features Section 700 - Operation SSD Names: To set SSD names using a large-display or small-display phone: Action Result 1. Lift the handset or press the ON/OFF key. 2. Press the PROG key. 3. Press the * key. 4. Enter 1 for the SSD Name Assignment mode. SSD NO.=> SSD NAME displays 5. Enter the speed dial bin number (00-79 or 000-799). -SSDXXX 6. Press the HOLD key. A B C D E F XXX displays (where XXX = specified SSD bin number) 7. Press the FL/R key to clear the current data.
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Section 700 - Operation • Chapter 3. System Features The ability to make extension name assignments is allowed/restricted to anyone with a Class of Service (COS) that allows access to User Maintenance features. (See Chapter 4 “User Maintenance” of this document.) Network Facilities Description The System supports networking facilities such as: • • • • • • • • • • • Network Attendant Reversion (Version 3.5 and higher) Network Call Routing Network Call Transfer Network Centralized Attendant (Version 3.
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Chapter 3. System Features • • • • • • • Section 700 - Operation FF6-2-05: Digit Modify Table - Add Ending Digits FF6-2-05-0005: Numbering Plan FF6-2-06: Authorization Code (UK Only) FF6-2-09-0001: Dialing Access Voice Mail System FF1-0-04: Trunk COS (Priority Message - Waiting Send/Cancel) FF8-1-05: Call-Forward ID Codes for Voice Mail FF8-1-06: MSG Key ID Codes (USA only) Network Extension Calling Network Extension Calling allows you to reach an extension on another PBX.
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Section 700 - Operation Chapter 3. System Features Hardware Requirements • T1 (USA), E&M (HK) or AC-15 (UK) Card Considerations • N/A Non-Blocking Architecture Description The System is totally non-blocking. All extension and outside lines are available for use at the same time. Hardware Requirements • The CPC96 supports up to 96 ports. The CPC288 supports up to 288 ports and should be combined with time switch card TSW288.
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Chapter 3. System Features Section 700 - Operation Power On Maintenance Description The System allows you to change most circuit cards, programming, and many other maintenance features while the System is powered on and operating. Very few operations require the System to be powered down or out of service. The System therefore continues to operate without interruption for most maintenance functions.
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Section 700 - Operation Chapter 3. System Features Considerations • N/A QSIG ISDN Lines CPC-96, CPC-288, and CPC-576 Version 3.5 Description QSIG is a digital signaling protocol for private-network phone systems comprised of ISDN lines. Internationally, it is also called Private Signaling System No. 1 (PSS1). QSIG, developed in the late 1980’s and still in the process of global standardization, provides the ability to efficiently interconnect the remote ISDN PBX sites of large organization.
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Chapter 3. System Features Section 700 - Operation When the System is in Day 2 mode, calls can be directed to ring at one or more extensions or at a hunt group per the Day 2 ringing assignments. When the system is in Night mode, call can be directed to ring at one or more extensions or at a hunt group per the Night ringing assignments. Inbound calls can be directed to desired normal daytime locations by setting the system into a Day mode.
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Section 700 - Operation Chapter 3. System Features DDI Busy/Delayed Ringing is also available for hunt group pilot numbers. However, when the Queuing Timer expires, the call leaves the hunt group and is forwarded to the DDI Busy/Delayed Ringing destination. Hardware Requirements • N/A Considerations • • Call Forwarding takes priority over DDI Busy/Delayed Ringing If the call is part of a hunt group and the Queuing Timer expires, the call is forwarded to the DDI Busy/Delay Ringing destination.
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Chapter 3. System Features Section 700 - Operation Alarm Ringing Alarm Ringing allows the incoming ringing tone to be changed if the call is not answered in a predetermined time. This can be very useful in alerting others to pick up unanswered calls. Hardware Requirements • N/A Considerations • If slide ringing is enabled, it will override alarm ringing.
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Section 700 - Operation Chapter 3. System Features Condition Code Priority W 3rd Description W = Closed Numbering Note: In the case of an MCO outgoing call seizing the private line, the condition code 0 is displayed. 4th L L = LCR Outgoing Call Lowest O O = Outgoing Call For example, an outgoing call is an LRS Outgoing call (L) but it is also a transferred call. The Call Logging data condition code will be T to indicate that the call was an Outgoing Transfer.
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Chapter 3. System Features Section 700 - Operation 3 Call duration time (HH=00 to 23 / MM=00 to 59 / SS=00 to 59) 4 Trunk user No. (Extension line No.: 0 to 9999 / trunk No.: C001 to C576) 5 Trunk No. (Trunk No.: 001 to 576 / When trunk is disconnected while the call is on hold: *001 to *576) 6 Dialled No. (24 digits max. including 0-9, *, # Cannot display Flash or Pause. If a number is hidden, * will appear instead of digits. * will stay with the call even if the call is transferred.
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Section 700 - Operation Chapter 3. System Features • TRS (Call Barring) can restrict the number of digits dialled (1 to 20 digits limit or no limit). • TRS (Call Barring) can restrict the use of System Speed Dials (SSDs) for out dealing on a TRS (Call Barring) class basis; either no system speed dials or limit the range of SSDs. • TRS (Call Barring) can restrict the use of the star (*) or pound (#) digits on a TRS (Call Barring) class basis.
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Chapter 3. System Features Section 700 - Operation Trunk Interface Description The System supports several types of trunk Interfaces including the following: • • • • Direct Dial Inward (DDI) Integrated Services Digital Network (ISDN) - Basic Rate Interface (BRI) ISDN - Primary Rate Interface (PRI) Loop Start Each trunk type supports various features such as Delayed Ringing, Night Ringing, etc.
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Section 700 - Operation Chapter 3. System Features Hardware Requirements • N/A Considerations • N/A Trunk Interface - Loop Start The VB-44510 Loop Start interface unit supplies 8 loop start analog trunks circuits.
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Chapter 3. System Features Section 700 - Operation • Only one of the two DDI tables may have name assignments. • If the DDI/DL destination is a Directory Number (DN), the call goes to an extension that has a destination key even if the Primary Directory Number extension is busy or does not answer. • If the DDI/DL destination is an UNA extension, the UNA will ring depending on DDI number tenant group/ DL incoming trunk tenant group.
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Section 700 - Operation Chapter 3. System Features Virtual Port Description Virtual ports are not physical ports in the System. They are phantom or simulated ports used in the System to support: • • Virtual extension ringing Virtual floating hold Up to 96 virtual ports may be assigned per CCU. Virtual Port used for Virtual Extension You can assign an actual extension number to a virtual port.
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Chapter 3. System Features • • • • Section 700 - Operation Call Forward ID Code for Voice Mail CLI/DDI ID Code for Voice Mail High Priority Message Waiting Message Key ID Code Answer Supervision for Voice Mail Description This feature allows the ICX to send an answer signal to third-party Voice Mail systems. Without this feature a third-party Voice Mail cannot receive a signal indicating that an ICX extension has answered.
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Section 700 - Operation Chapter 3. System Features To clear the ID Code: Action Result 1. Go offhook or press ON/OFF key. 2. Dial the Call Forward ID Code (default = 715 [UK/HK or 715# [Taiwan, Malaysia, Indonesia]). Enter V.M. ID displays 3. Press the HOLD key. Cleared V.M. ID displays 4. Go onhook or press ON/OFF key. Hardware Requirements • N/A Considerations • N/A CLI/DDI Voice Mail ID Code CLI/DDI calls may be sent directly to voice mail through the used of the DDI Voice Mail ID Code.
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Chapter 3. System Features Section 700 - Operation Considerations • For more information on setting and retrieving message waiting, see the telephone operation sections that follow in this document. Message Key ID Code On a large-display phone you can use a Message key (labelled MSG) to either retrieve Voice Mail messages or respond to telephone messages.
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Section 700 - Operation Chapter 3. System Features Action Result 3. Press the FF key to be assigned as the Voice Mail Transfer key. 4. Press REDIAL and 74nnnn (VM Transfer Key 1) where nnnn is the voice mail extension number or Press REDIAL and 75nnnn (VM Transfer Key 2) where nnnn is the voice mail extension number 8. Press the HOLD key. 9. Replace the handset or press the ON/OFF key. To use a Voice Mail Transfer key: Action Result 1.
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Chapter 3. System Features • • 72 Section 700 - Operation If a user begins to perform the voice mail transfer and the extension cannot hold a call (one call is already on non-appearance hold, for example), the system will keep the call in the talk state and will not allow the voice mail transfer to be initiated. If the VM/TRF key stores a number other than a voice mail extension number, the system does not send DSS/BLF information or the extension number that is dialled after pressing VM/TRF.
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Chapter 4.
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Chapter 4. User Maintenance • • • • • • • • 74 Section 700 - Operation Personal Speed Dial (PSD) Assignment - including PSD number and name Send Text Messages System mode. You can set the System to handle incoming calls, outbound call routing, and built-in voice mail call messages differently depending upon whether the system is in Day 1 mode, Day 2 mode, or Night mode.
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Section 700 - Operation Chapter 4. User Maintenance About User Programming User Maintenance requires a Digital Display Key Telephone assigned to a Class of Service (COS) that allows User Maintenance. The procedures in the following sections describe the basic steps used for modifying parameters. However, there are many alternative ways to view and modify the parameters using special keys and procedures.
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Chapter 4. User Maintenance Section 700 - Operation Note: Your extension’s COS must be properly set to allow User Maintenance access. Also, only one user may enter User Maintenance or System Programming at a time. Set Absence Messages Description This menu item specifies absences messages. Operation To set Absence Messages using either a large-display or small-display phone: Action Result 81- 1. If not already in User Maintenance mode, enter User Maintenance mode.
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Section 700 - Operation Chapter 4. User Maintenance Action Result 11. To set additional Absence Messages, press the volume up or down key or press the HOLD key to move to the desired Absence Message. Desired Absence Message displays 12. Repeat steps 7-11 until all Asence Messages are entered. 13. Press the MEMORY key to exit the entry mode. 14. To return to the top menu level (81), press the PROG key. Enter Msg # displays 81- OR...
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Chapter 4. User Maintenance Section 700 - Operation Action Result 10. To set Call Forward Busy destinations for additional extensions, press the volume up and down key or press the HOLD key to move to the desired Extension. 11. Repeat steps 9-11 until all extension are entered. 12. Press the MEMORY key to exit the entry mode. 81- 13. To return to the top menu level (81), press the PROG key. OR... User MAINT displays To exit the User Maintenance mode, press the ON/OFF key. OR...
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Section 700 - Operation Chapter 4. User Maintenance Action Result 7. Enter the Call Forward ID code. Notes: The ID code may contain up to 16 digits and contain 0, 1-9, *, #, pause (REDIAL key). To clear an entry or any existing data, press the FL/R key. 8. Press the HOLD key to store the entry. Next extension number displays 9. To set additional Call Forward ID codes, press the volume up or down key or press the HOLD key to move to the desired extension. Desired extension displays 10.
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Chapter 4. User Maintenance Section 700 - Operation Action Result 6. Dial the extension number. Enter CODE displays 7. Press the HOLD key. 8. Enter the destination extension. 9. Press the HOLD key to store the entry. Next extension number displays 10. To set Call Forward No Answer destinations for additional extensions, press the volume up and down key or press the HOLD key to move to the desired Extension. 11. Repeat steps 9-11 until all extension are entered. 12.
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Section 700 - Operation Chapter 4. User Maintenance Operation To set a Caller ID Logging Extensions using either a large-display or small-display phone: Action Result 1. If not already in User Maintenance mode, enter User Maintenance mode. (See “To enter User Maintenance mode:” on page 75.) 81User MAINT displays 2. At the 81 level, enter 10. 8110- 3. Press the HOLD key. CID Logging EXT displays CID Logging # displays 4. Press the HOLD key. 5. Enter log control number. 6. Press the HOLD key. 7.
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Chapter 4. User Maintenance Section 700 - Operation Some bushiness may have special operating hours based on the day of the month. For instance, a company may work half-days on the second Saturday of each month. Operation To set the Day of Week Modes: Action Result 1. If not already in User Maintenance mode, enter User Maintenance mode. (See “To enter User Maintenance mode:” on page 75.) 81User MAINT displays 2. At the 81 level, enter 07. 8107- 3. Press the HOLD key. System Mode displays 4.
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Section 700 - Operation Table 10. Chapter 4. User Maintenance Day of the Week - addresses ADDRESSES FOR THESE DAYS OF THE WEEK: -- DAY OCCURRENCE -(e.g.
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Chapter 4. User Maintenance Section 700 - Operation Action Result 200 6. Press the HOLD key. :MMDD PTN 1 Start Day displays 7. Enter the start date by month (two characters) and day (two characters) for Exception Period 1. Note: To clear an entry or existing data, press the FL/R key. 201 8. Press the HOLD key. :MMDD PTN 1 Stop Day displays 9. Enter the stop date by month (two characters) and day (two characters) for Exception Period 1. Note: To clear an entry or existing data, press the FL/R key.
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Section 700 - Operation Chapter 4. User Maintenance Considerations • N/A Set Extension Names Description You can assign names to each extension, even if the extension is not a display telephone. When the extension is called, the name appears on the display. For more information on the digital key telephone display, see “Display Information” on page 152. Operation To set extension names using either a large-display or small-display phone: Action Result 1.
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Chapter 4. User Maintenance Section 700 - Operation Action Result 11. Press the HOLD key to store the entry. Next extension number displays 12. To set additional extension names, press the volume up and down key or press the HOLD key to move to the desired SSD. 13. Repeat steps 8-12 until all extension names are entered. 14. Press the MEMORY key to exit the entry mode. Enter EXT # displays 15. To return to the top menu level (81), press the PROG key. 81- OR...
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Section 700 - Operation Chapter 4. User Maintenance Action Result 7. Enter the Message Key ID code. Notes: The ID code may contain up to 16 digits and contain 0, 1-9, *, #, pause (REDIAL key). To clear an entry or existing data, press the FL/R key. 8. Press the HOLD key to store the entry. Next extension number displays 9. To set additional Message Key ID codes, press the volume up or down key or press the HOLD key to move to the desired extension. Desired extension number displays 10.
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Chapter 4. User Maintenance Section 700 - Operation Action Result 0- 4. Press the HOLD key. Mode Schedule displays 000 5. Press the HOLD key. :HHMM PTN 1-1 Start T displays 6. Enter the start time in hours (two characters) and minutes (two characters) for the Pattern 1 - first mode. Note: To clear an entry or existing data, press the FL/R key. 001 7. Press the HOLD key. : PTN 1-1 Mode displays 8.
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Section 700 - Operation Chapter 4. User Maintenance FF8 1 07 0 (00-29) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs.
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Chapter 4. User Maintenance Section 700 - Operation Action Result 4. Enter 1. 1 5. Press the HOLD key. : PSD Name displays EXT Number displays 6. Press the HOLD key. 7. Dial the extension number. Enter PSD # XXX displays (where XXX = dialled extension number) 8. Press the HOLD key. 9. Enter the PSD bin number (80-99). A B C D E F PXX displays (where PXX = PSD number) 10. Press the HOLD key. 11.
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Section 700 - Operation Chapter 4. User Maintenance Considerations • N/A Example 1. Large-Display Phone To enter D: a. Press the first soft key on the top left. b. Press the fourth FF key from the left on the bottom row. To enter o: a. Press the third soft key from the top right.
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Chapter 4. User Maintenance Section 700 - Operation b. Press the third FF key from the left on the bottom row. Example 2. Small-Display Phone Refer to the following diagram to determine which one-touch key to press. abcdef ghijkl mnopqr stuvwx y z : & / sp ABCDEF GHIJKL MNOPQR STUVWX YZ.,’- To enter D: a. Press the first one-touch key from the left on the bottom row.
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Section 700 - Operation Chapter 4. User Maintenance b. Press the fourth FF key from the left on the bottom row. To enter o: a. Press the third one-touch key from the left on the top row. b. Press the third FF key from the left on the bottom row.
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Chapter 4. User Maintenance Section 700 - Operation Set Personal Speed Dial Numbers Description For a description of Personal Speed Dial (PSD), see “Personal Speed Dial” on page 183 for a Digital Key Telephone, “Personal Speed Dial” on page 243 for a Digital Single Line Telephone (DSLT), and “Personal Speed Dial” on page 288 for a Single Line Telephone (SLT). Operation To set PSD numbers: Action Result 81- 1. If not already in User Maintenance mode, enter User Maintenance mode.
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Section 700 - Operation Chapter 4. User Maintenance Considerations • N/A Set Send Text Messages Description You can send a text message to a key telephone with a display when you are sending call waiting signal (Auto camp-on or manual camp-on). This menu item specifies the text messages that may be sent. Operation To set Send Text Messages using either a large-display or small-display phone: Action Result 1. If not already in User Maintenance mode, enter User Maintenance mode.
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Chapter 4. User Maintenance Section 700 - Operation Action Result 11. Repeat steps 9-10 as many times as necessary to enter the desired Text Message. Note: Press the FL/R key to clear the entire entry. 12. Press the HOLD key to store the entry. Next message number displays 13. To set additional text Messages, press the volume up or down key or press the HOLD key to move to the desired Send Text Message. Desired Text Message displays 14. Repeat steps 9-13 until all Send Text Messages are entered. 15.
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Section 700 - Operation Chapter 4. User Maintenance Action Result 1- 5. Press the HOLD key. Mode Special Day displays 1000 6. Press the HOLD key. :MMDD Special Day 01 displays 7. Enter the date by month (two characters) and day (two characters) for the Special Day 1. Note: To clear an entry or existing data, press the FL/R key. 1001 8. Press the HOLD key. :HHMM S Day 01-1 Start displays 9. Enter the start time in hours (two characters) and minutes (two characters) for mode 1.
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Chapter 4. User Maintenance Table 13. Section 700 - Operation Special Day Start Time/Mode - addresses & values FF8 1 07 1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs.
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Section 700 - Operation Chapter 4. User Maintenance FF8 1 07 1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs.
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Chapter 4. User Maintenance Section 700 - Operation FF8 1 07 1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs.
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Section 700 - Operation Chapter 4. User Maintenance FF8 1 07 1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs.
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Chapter 4. User Maintenance Section 700 - Operation FF8 1 07 1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs.
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Section 700 - Operation Chapter 4. User Maintenance Considerations • N/A Set System Date/Time/Day Description The System allows you to change the date, time, and day of week. When setting the time, you can specify 12 or 24 hour format. Operation To change the system date, time, and day of week: Action Result 1. If not already in User Maintenance mode, enter User Maintenance mode. (See “To enter User Maintenance mode:” on page 75.) 81User MAINT displays 2. At the 81 level, enter 000. 0 3.
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Chapter 4. User Maintenance Section 700 - Operation Considerations • N/A Set System Speed Dial Index Description For a description of System Speed Dial (SSD), see “System Speed Dial” on page 185 for a Digital Key Telephone, “System Speed Dial” on page 245 for a Digital Single Line Telephone (DSLT), and “System Speed Dial” on page 289 for a Single Line Telephone (SLT). Operation To set SSD index using either a large-display or small-display phone: Action Result 81- 1.
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Section 700 - Operation Chapter 4. User Maintenance Action Result 11. Repeat steps 9-10 as many times as necessary to enter the desired SSD name. Note: Press the FL/R key to clear the entire entry. 12. Press the HOLD key to store the entry. Next SSD index number displays 13. To set additional SSD index names, press the volume up or down key or press the HOLD key to move to the desired SSD. Desired SSD index number displays 14. Repeat steps 9-13 until all SSD indexes are entered. 15.
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Chapter 4. User Maintenance Section 700 - Operation Action Result Enter SSD # displays 6. Press the HOLD key. 7. Enter the SSD bin number (00-79 or 000-799). A B C D E F XXX displays (where XXX = SSD bin number) 8. Press the HOLD key. 9. Enter the SSD name: • If using a large-display phone, press the soft key next to the desired row of letters. (See Example 1 on page 91.) • If using a small-display phone press the appropriate one-touch key. (See Example 2 on page 92.
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Section 700 - Operation Chapter 4. User Maintenance Set System Speed Dial Numbers Description For a description of System Speed Dial (SSD), see “System Speed Dial” on page 185 for a Digital Key Telephone, “System Speed Dial” on page 245 for a Digital Single Line Telephone (DSLT), and “System Speed Dial” on page 289 for a Single Line Telephone (SLT). Operation To set SSD numbers: Action Result 1. If not already in User Maintenance mode, enter User Maintenance mode.
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Chapter 4. User Maintenance Section 700 - Operation Set Text Message Replies Description This menu item specifies reply text messages. Operation To set Text Message Replies using either a large-display or small-display phone: Action Result 81- 1. If not already in User Maintenance mode, enter User Maintenance mode. (See “To enter User Maintenance mode:” on page 75.) User MAINT displays 2. At the 81 level, enter 11. 8111- 3. Press the HOLD key. Text Message displays 4. Enter 1. 8111-1 : 5.
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Section 700 - Operation Chapter 4. User Maintenance Action Result 13. To set additional text Messages, press the volume up or down key or press the HOLD key to move to the desired Send Text Message. Desired Text Message displays 14. Repeat steps 9-13 until all Text Message Replies are entered. 15. Press the MEMORY key to exit the entry mode. 16. To return to the top menu level (81), press the PROG key. Enter Msg # displays 81- OR...
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Chapter 4. User Maintenance Section 700 - Operation Action Result XXX- 6. Press the HOLD key. Verified ACCD displays (where XXX = account code table number) 0001 : AAAAAAAAAAA 7. Press the HOLD key. XXX:Account Code displays (where AAAAAAAAAAA = current account code and XXX = account code table number) 8. Enter up to ten-digit Verified Account Code. (All Verified Account Codes must be unique. If there is a matching entry entered, the System will not accept the entry and will double beep.
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Section 700 - Operation Chapter 4. User Maintenance Operation To set Walking TRS (Call Barring) Codes using either a large-display or small-display phone: Action Result 1. If not already in User Maintenance mode, enter User Maintenance mode. (See “To enter User Maintenance mode:” on page 75.) 81User MAINT displays 2. At the 81 level, enter 08. 8108- 3. Press the HOLD key. Walking TRS Cod displays Walking ID-Ext displays 4. Press the HOLD key. 5. Dial the extension number.
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Chapter 5. Key Telephone Features This chapter describes Key telephone features. Key telephones are proprietary digital phones that provide feature access through a combination of feature keys and access codes.
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Chapter 5.
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Section 700 - Operation Chapter 5.
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Chapter 5. Key Telephone Features Section 700 - Operation Key Telephone As an example of a key telephone, Figure 2 illustrates the Panasonic model VB-44225/VBD411LDSUK. This model provides a large display that includes one-touch access to speed dial numbers, telephone features, and Help screens. Figure 2. Large Display Key Telephone Absence Message CPC-96, CPC-288, and CPC-576 Version 3.0 Description Extension users can leave text messages on their phones when they are away.
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Section 700 - Operation Chapter 5. Key Telephone Features Table 14. Absence Messages Message No. Message Text Message No. Message Text 0 In Meeting 5 Absence_No_5 1 At Lunch 6 Absence_No_6 2 Out of Office 7 Absence_No_7 3 Vacation 8 Absence_No_8 4 Another Office 9 Absence_No_9 Optionally, a return time can be input.
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Chapter 5. Key Telephone Features Section 700 - Operation Hardware Requirements • N/A Considerations • • • • Calling parties without a display get a ring back tone, rather than the Absence Message. If a message code number that has not been programmed is selected, Absence No.n, appears on the display (n = message number). Regardless of setting an Absence Message on a DDI/DL extension, DDI/DL calls are routed according to the trunk ringing setting.
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Section 700 - Operation Chapter 5. Key Telephone Features Non-Verified Account Codes Non-verified Account codes are voluntary codes. (i.e., You do not have to enter an account code before making a call.) You can assign Non-verified Account codes to both incoming and outgoing calls. To assign an account code to an outgoing call, you enter the account code before making the call or during the call. To assign an account code to an incoming call, you enter the account code during the call.
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Chapter 5. Key Telephone Features Section 700 - Operation Action Result 5. Press a vacant trunk key or enter a Trunk Access Code (default = 9 [UK/HK] or 0 [Taiwan, Malaysia, Indonesia]). CO Trunk Key LED lights 6. Dial the phone number. Dialled phone number displays Hardware Requirements • An Call Logging printer or external call accounting system is required to collect account code records.
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Section 700 - Operation Chapter 5. Key Telephone Features Hardware Requirements • N/A Considerations • • • Up to 20 extensions can be included in an attendant group. The attendant pilot number is flexible. If a member of an attendant group is for a virtual extension, multiple extensions in the attendant group can be made to ring at once when the virtual number is dialled.
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Chapter 5. Key Telephone Features Section 700 - Operation Background Music CPC-96, CPC-288, and CPC-576 All Versions Description If your System is set up to provide Background Music, music can be played from the speakers of idle telephones. If a call is made to an extension receiving Background Music, the music stops and the phone rings. Background Music is also interrupted when the phone goes offhook. The System can also provide Music-on-Hold (MOH) using a separate music source.
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Section 700 - Operation Chapter 5. Key Telephone Features Busy Override CPC-96, CPC-288, and CPC-576 All Versions Description Busy Override allows you to break into another user’s outside or intercom calls to relay urgent information or to create three-party conference calls. Operation To break into a call with a line appearance on your phone (Trunk Key Busy Override): Action 1. Press the lit direct trunk key.
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Chapter 5. Key Telephone Features Section 700 - Operation Callback Request CPC-96, CPC-288, and CPC-576 All Versions Description If you dial a busy extension, Callback Request enables the System to call you back when that extension becomes free. When you answer, the System automatically rings the called party again. Operation To set a Callback Request: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial the extension number.
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Section 700 - Operation Chapter 5. Key Telephone Features Call Forwarding CPC-96, CPC-288, and CPC-576 All Versions Description Call Forwarding allows you to send your calls to another extension, to an outside line, or to Voice Mail.
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Chapter 5. Key Telephone Features Section 700 - Operation To cancel Call Forwarding-All Calls: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the appropriate Cancel Call Forwarding code: • For your extension, enter 731 (UK/HK) or 731# (Taiwan, Malaysia, Indonesia). • For another extension, enter 751 (UK/HK) or 751# (Taiwan, Malaysia, Indonesia). 3. If cancelling Call Forwarding for another extension, dial the extension number. 4.
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Section 700 - Operation Chapter 5. Key Telephone Features To cancel Call Forwarding - Busy: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the appropriate Cancel Call Forwarding code: • For your extension, enter 732 (UK/HK) or 732# (Taiwan, Malaysia, Indonesia). • For another extension, enter 752 (UK/HK) or 752# (Taiwan, Malaysia, Indonesia). 3. If cancelling Call Forwarding for another extension, dial the extension number. 4.
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Chapter 5. Key Telephone Features Section 700 - Operation To cancel Call Forwarding - No Answer: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the appropriate Cancel Call Forwarding code: • For your extension, enter 733 (UK/HK) or 733# (Taiwan, Malaysia, Indonesia). • For another extension, enter 753 (UK/HK) or 753# (Taiwan, Malaysia, Indonesia). 3. If cancelling Call Forwarding for another extension, dial the extension number. 4.
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Section 700 - Operation Chapter 5. Key Telephone Features Call Hold CPC-96, CPC-288, and CPC-576 All Versions Description The System provides the following types of Call Hold or Call Park: • • • • • System Hold Floating Hold Exclusive Hold Broker’s Hold Station Call Park System Hold You can place either an outside or intercom call on System Hold. You can retrieve a call placed on System Hold from any extension that has a line appearance for the held call.
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Chapter 5. Key Telephone Features Section 700 - Operation To retrieve a held call on a specific trunk: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Specified Trunk Answer code (default = *0). Enter TRK # displays 3. Enter the trunk number.
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Section 700 - Operation Chapter 5. Key Telephone Features Hardware Requirements • N/A Considerations • The number of floating hold orbits available may very depending on the Station/Floating Park Hold Pickup setting (FF1-0-02-0025). The call pickup access code can set to *9 (default).
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Chapter 5. Key Telephone Features Section 700 - Operation Operation To place a call on Broker’s Hold: Action Result 1. Pick up the first call. 2. Press the HOLD key. First call on hold 3. Pick up the second call. 4. Press the HOLD key.
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Section 700 - Operation Chapter 5. Key Telephone Features To retrieve a call parked at the originating extension from another extension: Action 1. Lift the handset or press the ON/OFF key. Enter the Call Park Answer/Other Ext. access code (default = 773 [UK/HK] or 733# [Taiwan, Malaysia, Indonesia]). Result Intercom dial tone Enter Park EXT # displays OR... Enter the Call Park/Floating Hold Answer feature access code (default = *9). (Version 3.0 and higher) 2.
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Chapter 5. Key Telephone Features Section 700 - Operation • LCD softkeys are also available for Call Park. • Once a call is parked, it cannot be accessed by the trunk key or direct trunk access (similar to exclusive hold). • If two calls are on hold and the last call is parked, the other call is then considered the last held call. If a transfer is performed, the remaining held call would be the call transferred, not the parked call.
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Section 700 - Operation Chapter 5. Key Telephone Features Operation To use Extension Group Pickup - All Calls: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Extension Group Pickup - All Calls code (default = 701 [UK/HK] or 701# [Taiwan, Malaysia, Indonesia]). Extension number or outside phone number displays 3. Complete the call and replace the handset or press the ON/ OFF key. To use Extension Group Pickup - External Calls: Action Result 1.
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Chapter 5. Key Telephone Features Section 700 - Operation Operation To use Extension Direct Pickup: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the Extension Direct Call Pickup code (default = 704 [UK/HK] or 704# [Taiwan, Malaysia, Indonesia]). 3. Dial the number of the ringing extension. Extension number or outside phone number displays 4. Complete the call and replace the handset or press the ON/ OFF key.
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Section 700 - Operation Chapter 5. Key Telephone Features Operation To use Trunk Direct Pickup: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the Trunk Direct Pickup code (default = *0). 3. Dial the number of the ringing or holding (system) trunk. Outside number displays 4. Complete the call and replace the handset or press the ON/ OFF key. Hardware Requirements • N/A Considerations • Calls in Exclusive Hold cannot be picked up.
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Chapter 5. Key Telephone Features Section 700 - Operation Action 3. When the call is answered, inform the third party of the transfer. Result Talk-EXT Name or Number displays 4. Complete the transfer: • If On-Hook Transfer is enabled for your Extension COS, replace the handset or press the ON/OFF key. • If On-Hook Transfer is disabled, press the PROG key (or RELEASE key if using DSS/72). To supervise the transfer of a call to an outside number: Action 1. While on a call, press the HOLD key.
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Section 700 - Operation Chapter 5. Key Telephone Features To transfer a call to an outside number without supervising the transfer: Action 1. While on a call, press the HOLD key. Result Intercom dial tone 2. Press a vacant trunk key or enter a trunk access code (default = 9 [UK/HK] or 0 [Taiwan, Malaysia, Indonesia]). 3. Dial the number to which the call is to be transferred. 4.
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Chapter 5. Key Telephone Features Section 700 - Operation • If the called party does not exist, the call recalls to the transferring extension. • You cannot transfer a call to an extension that has Do-Not-Disturb (DND) activated. • You can transfer a call to an extension that has Call Forwarding activated. The transferred call will follow the call forwarding path of the extension it is transferred to.
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Section 700 - Operation Chapter 5. Key Telephone Features Call Log Operation on a Small Display Key Telephone Operation To view the Call Log: Action Result 1. Go off-hook or press the ON/OFF key. Intercom dial tone 2. Enter the Call Log feature code (default = CONF 96). Phone enters call log mode. 3. Press the following keys to view the call log: # - Move forward in call log * - Move back in call log 4. Exit the Call Log by going on hook or by pressing the ON/ OFF key.
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Chapter 5. Key Telephone Features Section 700 - Operation To store the Call Log number in a personal speed dial: Action Result 1. Go off-hook or the ON/OFF key. Intercom dial tone 2. Enter the Call Log feature code (default = CONF 96). Phone enters call log mode. 3. Press the following keys to view the call log: # - Move forward in call log * - Move back in call log 4.
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Section 700 - Operation Chapter 5. Key Telephone Features Example Caller ID Call Log (Large Display Telephone): Call Log Entry Number (01 - 10) Call Result (blank) - Answered - Calling Party Hung Up - Answered by Someone Else Time and Date of Call 08:30 Fri Oct 24 01:2015553678 Calling Number 01:2015553678 02:2015554444 03:2015553456 04:4045554321 05:4045557654 To outdial from the Call Log: Action Result 1. Go off-hook or press the ON/OFF key. Intercom dial tone 2.
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Chapter 5. Key Telephone Features Section 700 - Operation Action Result 3. Press the following keys to view the call log: # - Move forward in call log * - Move back in call log NEXT - View the next 5 calls PREV - View the previous 5 calls 4. To store the call log number in a personal speed dial: Press the PROG key, the speed dial bin number (80-99) and press the left Soft key (to dial the add digits, usually an area code) and press the HOLD key. OR...
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Section 700 - Operation Chapter 5. Key Telephone Features All the messages can be changed through system programming. (See “Set Text Message Replies” on page 108 for more information on setting Send Text Messages). Table 16. Send Text Messages Message No. Message Text Message No. Message Text 1 Visitor Here 6 User Defined 2 Need Help 7 User Defined 3 Important 8 User Defined 4 Urgent 9 User Defined 5 Emergency 0 User Defined Also beginning with Version 3.
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Chapter 5. Key Telephone Features Section 700 - Operation Action 3. Enter the Camp-on (Call Waiting) code (default = 2 [UK/ HK] or 2# [Taiwan, Malaysia, Indondesia]). Result • Wait XXX displays (where XXX = extension number/name) • Called party hears alert tone from the speaker • Calling party hears ringback tone 4. Remain on the line until the called party answers. To leave a text message while camped-on: Action Result 1. Press the MSG FF key. 2. Enter the Send Text Message number (1-9, 0).
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Section 700 - Operation • Chapter 5. Key Telephone Features Text message send and text message reply requires display Key Telephones. Also, Text Message Send and Text Message Reply keys must be programmed on the telephones. Conference Calls CPC-96, CPC-288, and CPC-576 Version 3.0 Description Conference Calls allow you to add another party to an existing conversation. With the standard system configuration, up to 3 parties can be included in a conference call at any one time.
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Chapter 5. Key Telephone Features Section 700 - Operation Action 6. For 3-party Conference Call Only: To release a conference member, press PROG + 1 to release conference member 1 or press PROG + 2 to release conference member 2, etc. Result (Available up to 3-party conference. Not available for 4-party or more conferencing) Note: The conference member numbers are shown on the display. 7. To drop out of the conference call, hang up.
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Section 700 - Operation • • • Chapter 5. Key Telephone Features When a fourth party is added, the conference is moved to a conference circuit on the 8-party conference card. If an 8-party conference circuit is not available, a fourth party cannot be added to a conference. Once an 8-party conference circuit is used, it continues to be used as long as the conference continues. An 8-party conference card supports up to four 8-party conference circuits.
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Chapter 5. Key Telephone Features Section 700 - Operation When a caller originates a call, the call appears on the first available PDN key. If all PDNs are unavailable, the call will select the INT LED. When calls come in to a DN, the call appears on the first available DN key. If the call is to your PDN and no PDN key is available, the call appears on the INT LED. Directory numbers may be assigned to FF keys 25-32. These are non-appearing keys.
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Section 700 - Operation Chapter 5. Key Telephone Features To receive a call using a Non-Primary Directory Number: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Press the desired NPDN key. The NPDN key lights. The call is received. To call a Primary Directory Number extension (NPDNs not called): Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone The first available PDN key lights. 2.
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Chapter 5.
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Section 700 - Operation Chapter 5. Key Telephone Features Personal Dial Contains PSD numbers. To scroll through the PSD Directory, press the NEXT or PREV buttons located beneath the display. • PSD speed dial numbers must be programmed before they will appear in the speed dial directory. For information on programming speed dial numbers, see “Speed Dialling” on page 183. System Dial Contains SSD numbers. To scroll through the SSD Directory, press the NEXT or PREV button located beneath the display.
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Chapter 5. Key Telephone Features Section 700 - Operation Notes: • The MODE key allows you to switch the display from Default to Directory mode. The END key allows you to return the display to Default mode. • The soft keys allow you to view speed dial and extension directories and to dial a speed dial number or extension while in the Directory mode. • Speed dial numbers must be programmed before they will appear in the speed dial directory.
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Section 700 - Operation Chapter 5. Key Telephone Features To cancel DND for your own extension: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the DND Set/Cancel code (default = 720 [UK/HK] or 720# [Taiwan, Malaysia, Indonesia]). • DND/CD LED light goes off • DND Cleared displays 3. Replace the handset or press the ON/OFF key. To set DND for another extension: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2.
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Chapter 5. Key Telephone Features Section 700 - Operation DP to DTMF Signal Conversion CPC-96, CPC-288, and CPC-576 All Versions Description Dial Pulse (DP) to Dual Tone Multifrequency (DTMF) Signal Conversion allows you to switch from DP to DTMF signalling when using a DP trunk. For instance, if you dial into a Voice Mail system using a DP trunk, you can switch to DTMF signalling to communicate with the Voice Mail system.
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Section 700 - Operation Chapter 5. Key Telephone Features EM/24 Console CPC-96, CPC-288, and CPC-576 All Versions Description The EM/24 is a 24-key console that can be attached to a key telephone. The 24 keys on the EM/24 can be programmed as Direct Station Select (DSS) keys for internal lines. In addition to providing direct station selection, the DSS keys also provide Busy Lamp Fields (BLFs) that allow you to monitor the status of other extensions.
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Chapter 5. Key Telephone Features Section 700 - Operation Flexible Function Keys CPC-96, CPC-288, and CPC-576 All Versions Description You can assign frequently used functions to programmable keys on key phones, DSS/72 consoles, and EM/24 consoles. All keys not already assigned as line or speed dialling keys are available for programming. You can store either Fixed Feature codes or Flexible Feature codes in an FF key.
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Section 700 - Operation Chapter 5. Key Telephone Features Action Result 6. Repeat steps 2-5 to program additional keys. 7. Replace the handset or press the ON/OFF key. To erase a code stored on an FF key: Note: You cannot use the following procedure to clear FF keys that have been assigned as trunks. Trunk keys can only be cleared through system programming. Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Press the PROG key. 3. Press the FF key that was programmed.
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Chapter 5. Key Telephone Features Status Section 700 - Operation Condition Operation when ANSWER key is pressed Note: When the extension has 1 non-appearing trunk on hold and 1 non-appearing trunk at talk, ANSWER key operation is ignored and you can’t put the 2nd non-appearing trunk on hold. • The RELEASE key functions as listed in the table below. Status Condition Operation when RELEASE key is pressed Idle -- Ignore.
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Section 700 - Operation Chapter 5.
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Chapter 5.
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Section 700 - Operation Chapter 5.
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Chapter 5. Key Telephone Features Section 700 - Operation Default Flexible Feature Code Feature Description REDIAL + Fixed Feature Code + (additional digits to program into key) Zip Mode On/Off (toggle) ∗73 (Version 3.5 and higher) Direct Call to a PDN Ext. ∗74 766 (UK/HK) or 766# (TMI) UNA Pickup ∗77 705 (UK/HK) or 705# (TMI) Absence Message Code ∗78 729 (UK/HK) or 729# (TMI) Network Flash during Talk on FF-Key ∗79 767 (UK/HK) or 767# (TMI) (Version3.
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Section 700 - Operation Chapter 5. Key Telephone Features Considerations • Handsfree Answerback can be used to respond to only voice calls from other extensions - not tone calls. • Both the called and calling parties must belong to an Extension Class of Service (COS) that allows Voice Calling. Handsfree Operation CPC-96, CPC-288, and CPC-576 All Versions Description Handsfree Operation allows you to use all available System features without lifting the handset.
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Chapter 5. Key Telephone Features Section 700 - Operation Operation To answer calls using the Headset Operation: Note: If Headset mode is already on, the following procedure turns it off. If Headset mode is off, this procedure turns it on. Action 1. Pick up the handset or press the ON/OFF key. Result Intercom dial tone 2. Press the PROG key. 3. Enter 90 for Headset mode. 4. Replace the handset or press the ON/OFF key. Hardware Requirements • A headset must be installed.
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Section 700 - Operation Chapter 5. Key Telephone Features Hot Line CPC-96, CPC-288, and CPC-576 All Versions Description Hot Line enables you to immediately connect to another pre-assigned extension or speed dial number simply by lifting the handset. You do not have to dial any digits. Operation To immediately connect to a pre-assigned extension or speed dial number: Action 1. Lift the handset or press the ON/OFF key.
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Chapter 5. Key Telephone Features Section 700 - Operation Action 3. If your extension is set for tone calling and you want to make a voice call, enter 1. Result • Dallied number displays • INT LED lights Or, if your extension is set for voice call and you want to make a tone call, enter 1. 4. Speak when your call is answered. 5. Replace the handset or press the ON/OFF key.
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Section 700 - Operation Chapter 5. Key Telephone Features Considerations • Extension Class of Service (COS) determines whether Last Number Redial can be used for both intercom and trunk calls or trunk calls only.
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Chapter 5. Key Telephone Features Section 700 - Operation Action Result 3. Press the REDIAL key. 4. Enter the code for the desired DSS/BLF mode as follows: 9+ Ext # ---- DSS Mode Only 81+ Ext # --- DSS/BLF Immediate Ring 82 + Ext # -- DSS/BLF Delayed Ring 83 + Ext # -- DSS/BLF No Ring 5. Press the HOLD key. To make an intercom call using the DSS/BLF key: Action Result 1. Press the flashing DSS/BLF key. To pick up a call on a DSS/BLF key: Action Result 1.
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Section 700 - Operation Chapter 5. Key Telephone Features Operation Action To place a call on System Trunk Hold (page 133)... 1. Press the HOLD key. To transfer a call... 1. Press the HOLD key. 2. Dial the destination extension. 3. Press the PROG key. Hardware Requirements • N/A Considerations • N/A MCO Appearances Description You can make and receive trunk calls using an MCO key. Each extension can have up to 5 MCO keys. An MCO key can be assigned to any of the pooled trunk groups.
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Chapter 5. Key Telephone Features Section 700 - Operation • There are five groups of outside lines: (usually 9 [UK/HK], 0 [Taiwan, Malaysia, Indonesia], or 81-84 by default) . • MCO keys cannot be assigned on the DSS/72 or the EM/24. • An MCO key must be assigned in programming mode. The MCO key cannot be assigned by the end user with FF key assignments. Message Key CPC-96, CPC-288, and CPC-576 All Versions Description The System supports the MSG FF key on the VB-44225 large-display phone.
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Section 700 - Operation Chapter 5. Key Telephone Features Message Waiting/Callback CPC-96, CPC-288, and CPC-576 All Versions Description If you try to call an extension that is busy or does not answer, you can leave a message wait indication at that extension, requesting a return call. Operation To leave a message waiting indication: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Dial the extension number. 3.
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Chapter 5. Key Telephone Features Section 700 - Operation Note: Message waiting/callback messages may also be cancelled by either the originator or the receiver by calling the other party. Hardware Requirements • N/A Considerations • The System has priority message waiting for 3rd-party Voice Mail. See “Voice Mail Integration (Third Party)” on page 67.
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Section 700 - Operation Chapter 5. Key Telephone Features Considerations The fixed MIC key works both for handset mute and microphone mute. But only VB-D4,VB-D6/VB442XX-Series phones have the fixed MIC key, so others must assign an FF key as a MIC key. Offhook Monitor CPC-96, CPC-288, and CPC-576 All Versions Description Offhook Monitor lets you put a call on speaker while the handset is offhook.
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Chapter 5. Key Telephone Features Section 700 - Operation Operation After receiving an offhook signal during a call: Action Result 1. Press the HOLD key. First call on hold 2. Press the flashing FF key for the trunk of the incoming call. Note: For details about handling multiple calls, see “Call Hold” on page 129. Hardware Requirements • N/A Considerations • The trunk call type may be multiple ring, direct, BLF Ring, or camp-on.
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Section 700 - Operation Chapter 5. Key Telephone Features 4 Transfer 9 User Defined 5 Unavailable 0 User Defined Operation To make an OHVA : Action Result 1. Lift the handset or press the ON/OFF key. 2. Dial the extension number. Busy signal 3. Enter the OHVA feature access code (default = 8 [UK/HK] or 8# [Taiwan, Malaysia, Indonesia]). • OHVA EXT XXX displays if busy extension called (where XXX = calling extension. • INT LED flashes 4. Make your announcement To answer an OHVA: Action 1.
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Chapter 5. Key Telephone Features Section 700 - Operation Action Result 3. Enter OHVA feature access code (default = 8 [UK/HK] or 8# [Taiwan, Malaysia, Indonesia]) and announce the call to be transferred. 4. If transfer is: • Not accepted, retrieve the call by pressing the associated flashing MCO key (if an appearing call) or by pressing the HOLD key (if a non appearing call). • Accepted, and On-hook Transfer is enabled for your extension, replace the handset or press the ON/OFF key.
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Section 700 - Operation Chapter 5. Key Telephone Features One-Touch Keys CPC-96, CPC-288, and CPC-576 All Versions Description You can use one-touch keys to store telephone numbers, speed dial numbers, or feature access codes. To dial the stored number, you go offhook and press the desired key. Operation To program a one-touch key for outside telephone numbers: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Press the PROG key. 3.
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Chapter 5. Key Telephone Features Section 700 - Operation Action 6. If a pause is required, press the FL/R key Result • Pause occurs between access code and telephone number • R displays 7. Repeat steps 4-5 (up to 5 more times) for each additional speed dial number to be chained. 8. Press the HOLD key. 9. Replace the handset or press the ON/OFF key. To assign a feature code or extension number to a one-touch key: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2.
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Section 700 - Operation Chapter 5. Key Telephone Features Onhook Dialling CPC-96, CPC-288, and CPC-576 All Versions Description Onhook Dialling is a standard feature for key telephones where you can dial onhook using the dialpad, one-touch keys, or FF keys. Operation To dial onhook: Action 1. Press the ON/OFF key. Result Intercom dial tone 2. Dial the phone number.
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Chapter 5. Key Telephone Features Section 700 - Operation Meet-Me Answer To answer a page using Meet-Me Answer: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Meet Me Answer code (default = ##). Connected to specified party Hardware Requirements • External relays, amplifier, and speakers are required for external paging. Considerations • You can assign the paging access code to a one-touch or FF key.
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Section 700 - Operation Chapter 5. Key Telephone Features Speed Dialling CPC-96, CPC-288, and CPC-576 All Versions Description The System supports the following speed dial features: • • • • Personal Speed Dial (PSD) System Speed Dial (SSD) Speed Dial Linking Speed Dial Name Assignment Personal Speed Dial You can store frequently called numbers using the PSD feature. Up to 20 PSD numbers can be stored in PSD bins numbered 80-99.
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Chapter 5. Key Telephone Features Section 700 - Operation Action Result 3. Press the MEMORY key. OR... Enter the Speed Dial Originate code (default = 80). 4. Enter the PSD bin number (80-99). 5. Complete the call and replace the handset or press the ON/ OFF key. To check a PSD number: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Press the CONF key. C displays 3. Press the MEMORY key. 4. Enter the PSD bin number (80-99). Programmed data displays 5.
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Section 700 - Operation • Chapter 5. Key Telephone Features Speed dial numbers can contain up to 24 characters. The following table reflects which keys to use. To indicate. . .
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Chapter 5. Key Telephone Features Section 700 - Operation To assign SSD numbers: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. (A) Press the PROG key. (B) Press the MEMORY key. OR... (A) Enter the Speed Dial Set/Clear code (default = 710 [UK/HK] or 710# [Taiwan, Malaysia, Indonesia]). 3. Enter the SSD bin number (00-79 or 000-799). Enter Spd Dial displays 4. Dial the phone number. Stored Spd Dial displays 5. Press the HOLD key. 6.
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Section 700 - Operation Chapter 5. Key Telephone Features To delete an SSD number: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. (A) Press the PROG key. (B) Press the MEMORY key. OR... (A) Enter the Speed Dial Set/Clear code (default = 710 [UK/HK] or 710# [Taiwan, Malaysia, Indonesia]). 3. Enter the SSD bin number (00-79 or 000-799). Cleared Spd Dial displays 4. Press the HOLD key. 5. Replace the handset or press the ON/OFF key.
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Chapter 5. Key Telephone Features Section 700 - Operation Action 4. Enter the PSD bin number (80-90). Result Enter Spd Dial displays 5. Press the MEMORY key. 6. Enter the SSD bin number (00-79 or 000-799) that contains the first part of the number to be dialled. 7. Repeat steps 5-6 up to 5 more times for all additional SSDs to be dialled. 8. Press the HOLD key when finished. Stored PSDXXX displays To use a PSD Key that links multiple SSDs: Action Result 1.
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Section 700 - Operation Chapter 5. Key Telephone Features Operation PSD Names: To set PSD names using a large-display or small-display phone: Action Result 1. Lift the handset or press the ON/OFF key. 2. Press the PROG key. 3. Press the * key. 4. Enter 0 for the PSD Name Assignment mode. A B C D E F P80 displays (where P80 = PSD bin 80) 5. Press the up or down arrow key to display the desired PSD bin number. A B C D E F PXX displays (where PXX = desired PSD bin number) 6.
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Chapter 5. Key Telephone Features Section 700 - Operation Action Result 5. Enter the speed dial bin number (00-79 or 000-799). -SSDXXX 6. Press the HOLD key. A B C D E F XXX displays (where XXX = specified SSD bin number) 7. Press the FL/R key to clear the current data. A B C D E F XXX displays (where XXX = specified SSD bin number) 8. Enter the speed dial name: • If using a large-display phone, press the soft key next to the desired row of letters. (See Example 1 on page 190.
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Section 700 - Operation Chapter 5. Key Telephone Features b. Press the fourth FF key from the left on the bottom row. To enter o: a. Press the third soft key from the top right. b. Press the third FF key from the left on the bottom row. Example 2.
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Chapter 5. Key Telephone Features Section 700 - Operation Refer to the following diagram to determine which one-touch key to press. (See step 7-8 above.) abcdef ghijkl mnopqr stuvwx y z : & / sp ABCDEF GHIJKL MNOPQR STUVWX YZ.,’- To enter D: a. Press the first one-touch key from the left on the bottom row. b. Press the fourth FF key from the left on the bottom row. - To enter o: a. Press the third one-touch key from the left on the top row.
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Section 700 - Operation Chapter 5. Key Telephone Features b. Press the third FF key from the left on the bottom row. Hardware Requirements • N/A Considerations • The ability to assign SSD names is allowed/restricted to anyone with a COS that allows access to User Maintenance features. (See Chapter 4 “User Maintenance” of this document.) Station Lockout CPC-96, CPC-288, and CPC-576 Version 3.
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Chapter 5. Key Telephone Features Section 700 - Operation Operation To activate Station Lockout feature: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial the Station Lockout feature code (default = 746 [UK/ HK] or 746# [Taiwan, Malaysia, Indonesia]). St. Lock Set displays 3. Replace the handset or press the ON/OFF key. Lock displays To cancel Station Lockout feature: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2.
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Section 700 - Operation Chapter 5. Key Telephone Features Action Result 4. Enter the Walking TRS (Call Barring)/Station Lockout security code. Cleared St. Lock displays 5. Replace the handset or press the ON/OFF key. The telephone display returns to the normal display. To change the Walking TRS (Call Barring)/Station Lockout security code: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2.
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Chapter 5. Key Telephone Features Section 700 - Operation Operation To use Step Call (Reset Call) to dial another extension (after a busy extension): Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Dial an extension. 3. When you hear a busy tone, dial the last digit of another extension. Example: You dial Extension 213, but it is busy. To dial Extension 214, press 4.
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Section 700 - Operation Chapter 5. Key Telephone Features To cancel the Timed Reminder Call feature: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the Timed Reminder Cancel code (default = *39). 3. Replace the handset or press the ON/OFF key. Time display disappears Hardware Requirements • N/A Considerations • An alarm tone (default = 16 seconds) will be issued at the specified time. • An extension can have only one Reminder Call set at a time.
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Chapter 5. Key Telephone Features Section 700 - Operation Hardware Requirements • N/A Considerations • N/A Direct Trunk Access Extensions can seize a specific trunk for outgoing calls. Extensions can also use Direct Trunk Access to test trunks or to access data trunks. Operation To use Direct Trunk Access: Action Result 1. Lift the handset or press the ON/OFF key. 2. Enter the Direct Trunk Access code (default = 88). Dialled number displays 3. Enter the desired trunk number.
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Section 700 - Operation Chapter 5. Key Telephone Features Considerations • You can press the ON/OFF key to get intercom dial tone. MCO Trunk Access The System supports up to 5 MCO groups for each MCO tenant group. You can seize an idle trunk from the MCO trunk group by entering the MCO access code. Operation To seize an idle trunk: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2.
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Chapter 5. Key Telephone Features Section 700 - Operation Trunk Queuing CPC-96, CPC-288, and CPC-576 All Versions Description When you try to originate a call by MCO (enter 9 [UK/HK] or 0 [Taiwan, Malaysia, Indonesia]) and all outside lines in a trunk group are busy, the System can call you when a line becomes free. Simply pick up the handset and dial the telephone number when the Trunk Callback alert tone rings. Operation To set Trunk Queuing: Action Result 1.
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Section 700 - Operation Chapter 5. Key Telephone Features Universal Night Answer to Page CPC-96, CPC-288, and CPC-576 Version 3.0 Description During night mode, Universal Night Answer (UNA) sends incoming calls for selected trunks to ring external paging speakers. Universal Night Answer calls can be picked up from any extension, provided the extension’s Class of Service (COS) allows UNA answer. Operation To answer a UNA call: Action Result 1. Lift the handset or press the ON/OFF key.
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Chapter 5. Key Telephone Features Section 700 - Operation Operation To enable Variable Mode: Action Result 1. Press the ON/OFF key. 2. Press the Variable Mode FF key AUTO FNC Mode displays 3. Press the ON/OFF key. Programmed features display To Execute a Variable Mode Function: Action Result 1. Press the NEXT or PREV keys on the large display telephone or the up or down arrow keys on the small display telephones until the desired function appears 2.
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Section 700 - Operation Chapter 5. Key Telephone Features To assign Variable Mode Functions to a Large Display Telephone Action Result 1. Press the ON/OFF key. 2. Using the FUNCTION EXT menu, display the desired extension function location (see Flexible Screen Positions below) 3. Press PROG + soft key + Fixed Feature Code (see Table 18 on page 160). OR... Press PROG + 95 + (XX) + FL/R + Flexible Feature Code (see Table 18 on page 160). 4.
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Chapter 5. Key Telephone Features Section 700 - Operation Considerations • You must pre-program the desired calling information into the telephone’s Voice Recognition Unit in order for the System to recognize the verbal commands. Volume Control CPC-96, CPC-288, and CPC-576 All Versions Description The System allows you to set different receiving volumes for the handset, speaker, intercom ring tone, and incoming ring tone. Operation To adjust the volume while your phone is in use: Action 1.
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Section 700 - Operation Chapter 5. Key Telephone Features Walking TRS (Call Barring) Class of Service CPC-96, CPC-288, and CPC-576 Version 2.0 Walking Toll Restriction Service (TRS) (Call Barring) Class of Service (COS) allows an extension user to “carry” his or her toll restrictions to another phone. Before the Walking TRS (Call Barring) COS feature can be used, a Walking COS code must be entered at your extension before using dialling privileges at another extension.
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Chapter 5. Key Telephone Features Section 700 - Operation Operation To enter or cancel Zip Mode: Action Result 1. Press the ON/OFF key. 2. Press the PROG key and dial 80. OR... Press the ZIP key. When entering Zip mode, ZIP Mode On displays When cancelling Zip mode, ZIP Mode Off displays 3. Press the ON/OFF key. Hardware Requirements • N/A Considerations • 206 Call forward takes precedence over zip mode.
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Chapter 6. DSLT Features This chapter describes features that are available with the Digital Single Line Telephone (DSLT).
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Chapter 6.
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Section 700 - Operation Chapter 6. DSLT Features Digital Single Line Telephone Figure 5 illustrates the Digital Single Line Telephone (DSLT). For more information on DSLT operation, see the ICX Key Telephone/DSLT User’s Guide. Figure 6. DSLT ',*,7$/ %86,1(66 6<67(0 No. NAME No. NAME 1 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PRS 8 TUV 9WXY * 0OPER # Absence Message CPC-96, CPC-288, and CPC-576 Version 3.
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Chapter 6. DSLT Features Section 700 - Operation Table 21. Absence Messages Message No. Message Text Displayed on Called Party’s Key Telephone Message No. Message Text Displayed on Called Party’s Key Telephone 0 In Meeting 5 Absence_No_5 1 At Lunch 6 Absence_No_6 2 Out of Office 7 Absence_No_7 3 Vacation 8 Absence_No_8 4 Another Office 9 Absence_No_9 Optionally, a return time can be input.
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Section 700 - Operation Chapter 6. DSLT Features Hardware Requirements • N/A Considerations • Calling parties without a display get a busy signal, rather than the Absence Message. • Regardless of setting an Absence Message on a DDI/DIL extension, DDI/DILcalls are routed according to the trunk ringing setting. • An absence message may also be cancelled by dialing 7**. This cancels Do Not Disturb (DND) and Call Forwarding-All Calls as well.
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Chapter 6. DSLT Features Section 700 - Operation Non-Verified Account Codes Non-Verified Account codes are voluntary codes. (i.e., You do not have to enter an account code before making a call.) You can assign Non-Verified Account codes to both incoming and outgoing calls. To assign an account code to an outgoing call, you enter the account code before making the call or during the call. To assign an account code to an incoming call, you enter the account code during the call.
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Section 700 - Operation Chapter 6. DSLT Features Action Result 3. Enter the Account Code (10 digits). 4. Press a vacant CO Trunk key or enter a trunk access code (default = 9 [UK/HK], 0 [Taiwan, Malaysia, Indonesia], or 81-84). 5. Dial the phone number. Hardware Requirements • An Call Logging printer or external call accounting system is required to collect account code records. Considerations • • • • Account codes are not available during conversation recording mode for the Built-In Voice Mail.
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Chapter 6. DSLT Features Section 700 - Operation Operation To call an attendant group: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the attendant pilot number (default = 0 [UK/HK] or 9 [Taiwan, Malaysia, Indonesia]). Hardware Requirements • N/A Considerations • Up to 20 extensions can be included in an attendant group. • The attendant pilot number is flexible.
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Section 700 - Operation Chapter 6. DSLT Features Considerations • N/A Background Music CPC-96, CPC-288, and CPC-576 All Versions Description If your System is set up to provide Background Music, music can be played from the speakers of idle telephones. If a call is made to an extension receiving Background Music, the music stops and the phone rings. Background Music is also interrupted when the phone goes offhook. The System can also provide Music-on-Hold (MOH) using a separate music source.
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Chapter 6. DSLT Features Section 700 - Operation Busy Override CPC-96, CPC-288, and CPC-576 All Versions Description Busy Override allows you to break into one another’s outside or intercom calls to relay urgent information or to create three-party conference calls. Operation To use Extension Busy Override: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial the extension number. Busy tone 3.
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Section 700 - Operation Chapter 6. DSLT Features Action Result 3. Enter the Callback Request code (default = 3 [UK/HK] or 3# [Taiwan, Malaysia, Indonesia]). Ringback tone 4. Replace the handset after you hear the ringback tone. System calls back when called extension becomes free To respond to the callback request: Action 1. Lift the handset. Result System automatically redials extension To cancel a Callback Request (Version 3.0 and higher): Action 1. Lift the handset.
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Chapter 6. DSLT Features Section 700 - Operation Operation To set Call Forwarding-All Calls: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the appropriate Set Call Forwarding code: • For your extension, enter 721 (UK/HK) or 721# (Taiwan, Malaysia, Indonesia). • For another extension, enter 741 (UK/HK) or 741# (Taiwan, Malaysia, Indonesia). 3. If setting Call Forwarding for another extension, dial the number of the extension whose calls you wish to forward. 4.
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Section 700 - Operation Chapter 6. DSLT Features Operation To set Call Forwarding - Busy: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the appropriate Set Call Forwarding code: • For your extension, enter 722 (UK/HK) or 722# (Taiwan, Malaysia, Indonesia). • For another extension, enter 742 (UK/HK) or 742#(Taiwan, Malaysia, Indonesia). 3. If setting Call Forwarding for another extension, dial the number of the extension whose calls you want to forward 4.
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Chapter 6. DSLT Features Section 700 - Operation Operation To set Call Forwarding - No Answer: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the appropriate Set Call Forwarding code: • For your extension, enter 723 (UK/HK) or 723# (Taiwan, Malaysia, Indonesia). • For another extension, enter 743 (UK/HK) or 743# (Taiwan, Malaysia, Indonesia). 3. If setting Call Forwarding for another extension, dial the number of the extension whose calls you wish to forward 4.
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Section 700 - Operation Chapter 6. DSLT Features To cancel Call Forwarding and DND: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the CF/DND All Clear code (default = 7**). 3. Replace the handset or press the ON/OFF key. Hardware Requirements • N/A Considerations • Calls cannot be forwarded to an extension that already has Call Forwarding DND activated.For example, extension 220 can only forward to extension 225 if 225 is not forwarded.
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Chapter 6. DSLT Features Section 700 - Operation Operation To place a call on System Hold: Action 1. While on a call, press the HOLD key. Result Intercom dial tone To retrieve a call placed on System Hold: Action 1. Press the HOLD key. Result Intercom dial tone To retrieve a held call on a specific trunk: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the Specified Trunk Answer code (default = *0). 3. Enter the trunk number.
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Section 700 - Operation Chapter 6. DSLT Features To retrieve a call from Floating Hold: Action 1. Result Enter the Floating Hold Answer feature access code (default = *9). 2. Enter the Floating Hold orbit number (001-576 [CPC-288/ CPC-576], 01-96 [CPC-96] or 001-099 [CPC-288/CPC576] or 01-09 [CPC-96]) (See considerations below.
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Chapter 6. DSLT Features Section 700 - Operation Broker’s Hold Broker’s Hold allows you to toggle between the current call and the last held call by pressing the HOLD key. Operation To place a call on Broker’s Hold: Action Result 1. Pick up the first call. 2. Press the HOLD key. First call on hold 3. Pick up the second call. 4. Press the HOLD key.
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Section 700 - Operation Chapter 6. DSLT Features To retrieve a call parked at the originating extension from another extension: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone Enter the Call Park Answer/Other Ext. access code (default = 773 (UK/HK) or 773# [Taiwan, Malaysia, Indonesia]). OR... Enter the Call Park/Floating Hold Answer feature access code (default = *9). (Version 3.0 and higher) 2. Dial the number of the extension that parked the call.
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Chapter 6. DSLT Features Section 700 - Operation Call Pickup CPC-96, CPC-288, and CPC-576 All Versions Description The System allows the following types of call pickup: • Extension Group Pickup • Extension Direct Pickup • Trunk Group Pickup • Trunk Direct Pickup Extension Group Pickup Extension Group Pickup allows you to pick up a direct ringing call (within your extension pickup group or in a different pickup group) without having to dial the number of the ringing extension.
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Section 700 - Operation Chapter 6. DSLT Features To use Specified Group Pickup: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the Specified Group Pickup code (default = 703 [UK/ HK] or 703# [Taiwan, Malaysia, Indonesia]). 3. Enter the number of the call pickup group (01-72) where the call is ringing. 4. Complete the call and replace the handset or press the ON/ OFF key.
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Chapter 6. DSLT Features Section 700 - Operation Operation To use Trunk Group Pickup: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the Trunk Group Pickup code (default = 709 [UK/ HK] or 709# [Taiwan, Malaysia, Indonesia]). 3. Complete the call and replace the handset or press the ON/ OFF key. Hardware Requirements • N/A Considerations • N/A Trunk Direct Pickup Trunk Direct Pickup allows you to answer calls ringing on a specific trunk number.
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Section 700 - Operation Chapter 6. DSLT Features Call Transfer CPC-96, CPC-288, and CPC-576 All Versions Description The System allows you to transfer calls to either another extension or to an outside number. The transferred calls can be either supervised or unsupervised. (You can also use the Camp-on feature to transfer a call to a busy extension.
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Chapter 6. DSLT Features Section 700 - Operation Operation To transfer a call to another extension without supervising the transfer: Action 1. While on a call, press the HOLD key. Result Intercom dial tone 2. Dial the extension number to which the call is to be transferred. 3. Complete the transfer by replacing the handset or pressing the ON/OFF key. To transfer a call to an outside number without supervising the transfer: Action 1. While on a call, press the HOLD key. Result Intercom dial tone 2.
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Section 700 - Operation Chapter 6. DSLT Features • If the call is not answered by the third party before the Transfer Recall Timer expires, the call will recall to the transferring extension. • If a Transfer Recall is not answered before the Recall Duration Timer expires, the call will revert to the Attendant group. • If the called party does not exist, the call recalls to the transferring extension. • You cannot transfer a call to an extension that has Do-Not-Disturb (DND) activated.
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Chapter 6. DSLT Features Section 700 - Operation To set Manual Camp-on: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial the extension number. Busy tone 3. Enter the Camp-on (Call Waiting) code (default = 2 [UK/ HK] or 2# [Taiwan, Malaysia, Indonesia]). • Called party hears alert tone • Calling party hears ringback tone 4. Remain on the line until the called party answers. To answer a Camp-on (Call Waiting) signal: Action Result 1.
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Section 700 - Operation Chapter 6. DSLT Features • 2 extensions and 1 trunk • 1 extension and 2 trunks Operation To establish a conference call: Action Result 1. While on a call, press the HOLD key or the line key of your current call. 2. If adding an outside party, dial a trunk access code. • Outside dial tone 3. Dial the number of the party you wish to add to the call. 4. Press the CONF key when your call is answered. 5. To add additional parties, repeat steps 1-4 6.
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Chapter 6. DSLT Features Section 700 - Operation Considerations • If all the internal parties hang up, the conference call will be disconnected. If the internal party remains in the conversation, the conference call remains in progress. • When three parties are conferenced, a built-in 3-party conference circuit is used. If no 3-party conference circuit is available, a conference cannot be established.
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Section 700 - Operation Chapter 6. DSLT Features To set DND for another extension: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the DND Set by Other Phone code (default = 740 [UK/HK] or 740# [Taiwan, Malaysia, Indonesia]). 3. Dial the extension number. 4. Replace the handset or press the ON/OFF key. To cancel DND for another extension: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2.
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Chapter 6. DSLT Features Section 700 - Operation Hardware Requirements • N/A Considerations • N/A Flash CPC-96, CPC-288, and CPC-576 All Versions Description You can send a flash signal on your telephone to release an outside line and then either automatically reseize the same outside line or switch to extension dial tone status by pressing the FLASH key. Trunk programming determines whether your phone reseizes the outside line or switches to extension dial tone status.
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Section 700 - Operation Chapter 6. DSLT Features Intercom Calling CPC-96, CPC-288, and CPC-576 All Versions Description The System provides two methods of intercom calling: Voice Calling: Extension calls are connected immediately, without a ringing tone. Tone Calling: A ringing tone is sent to the called extension. • • Extension Class of Service (COS) programming determines whether the default for the originating extension is voice or tone calling.
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Chapter 6. DSLT Features Section 700 - Operation Operation To automatically redial the last number dialled: Action 1. Lift the handset or press the ON/OFF key. OR... Enter a trunk access code. Result Outside dial tone (if trunk access code entered) 2. Press the REDIAL key. 3. Complete the call and replace the handset or press the ON/ OFF key.
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Section 700 - Operation Chapter 6. DSLT Features To answer a message waiting indication (callback): Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Message Wait Callback code (default = *6). • Telephone automatically dials extension that sent message waiting indication • Message lamp goes off when your call is answered To cancel a Callback Message: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2.
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Chapter 6. DSLT Features Section 700 - Operation Hardware Requirements • N/A Considerations • • The trunk call type may be either multiple ring, direct, or camp-on. The system does not send the offhook signal under the following conditions: • During a conference call • During an OHVA or Busy override • Data Privacy is enabled • The receiving telephone is a 3rd party voice mail. Offhook Voice Announce CPC-96, CPC-288, and CPC-576 Version 2.
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Section 700 - Operation Chapter 6. DSLT Features Hardware Requirements • N/A Considerations • • • • If Onhook Transfer is enabled, the held call is transferred as soon as the extension sending the OHVA hangs up. If the transferred call is not answered immediately, it will queue for a set time limit, then return to the extension sending the OHVA by Transfer Recall Timer. You cannot receive a Call Waiting message during an OHVA.
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Chapter 6. DSLT Features Section 700 - Operation Paging CPC-96, CPC-288, and CPC-576 All Versions Description The System allows you to make both internal and external pages and announcements. Internal pages are made via the System’s key telephone speakers. External pages are made through the speakers of an external paging system connected to the System. Paging calls can be answered from any extension using the Meet-Me Answer feature. Operation To make a page: Action 1.
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Section 700 - Operation Chapter 6. DSLT Features Speed Dialling CPC-96, CPC-288, and CPC-576 All Versions Description The System supports the following speed dial features: • Personal Speed Dial (PSD) • System Speed Dial (SSD) • Speed Dial Linking • Speed Dial Name Assignment Personal Speed Dial You can store frequently called numbers using the PSD feature. Up to 20 PSD numbers can be stored in PSD bins numbered 80-99. Operation To assign PSD numbers: Action 1.
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Chapter 6. DSLT Features Section 700 - Operation To delete a PSD number: Action Result 1. Lift the handset or press the ON/OFF key. 2. Intercom dial tone Enter the Speed Dial Set/Clear code (default = 710 [UK/ HK] or 710# [Taiwan, Malaysia, Indonesia]). 3. Enter the PSD bin number (80-99). 4. Press the HOLD key. 5. Replace the handset or press the ON/OFF key. Hardware Requirements • N/A Considerations • • Storing a new number erases any previously stored data.
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Section 700 - Operation Chapter 6. DSLT Features or extension number for speed dialling. If the System is set at Intercom Level, you must enter the MCO Code when programming an outside number for speed dialling. System Speed Dial You can store frequently called numbers using the SSD feature. Either 80 or 800 SSD numbers can be programmed, depending on how the System is configured. In an 80 SSD-number system, the SSD numbers are stored in bins 00-79.
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Chapter 6. DSLT Features Section 700 - Operation Action Result 4. Press the HOLD key. 5. Replace the handset or press the ON/OFF key. Hardware Requirements • N/A Considerations • The system can be programmed to allow SSD Numbers to override toll restrictions. Speed Dial Linking You can automatically link together up to 5 SSD numbers in 1 PSD bin to handle telephone numbers longer than 24 characters.
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Section 700 - Operation Chapter 6. DSLT Features To use a PSD that links multiple SSDs: Action Result 1. If necessary, select the trunk group (default = 9 [UK/HK], 0 [Taiwan, Malaysia, Indonesia], or 81-84). (Normally the trunk is selected by the speed dial numbers.) 2. Press the MEMORY key. 3. Enter the PSD bin number (80-99). To manually link speed dials together: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. If necessary, access an outside line.
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Chapter 6. DSLT Features Section 700 - Operation Action Result 2. Enter the Station Lockout feature code (default = 746 [UK/ HK] or 746# [Taiwan, Malaysia, Indonesia]). 3. Replace the handset. To cancel Station Lockout feature: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the Station Lockout Cancel feature code (default = 746 [UK/HK] or 746# [Taiwan, Malaysia, Indonesia]) . 3. Enter the Walking TRS (Call Barring)/Station Lockout security code. 4. Replace the handset.
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Section 700 - Operation Chapter 6. DSLT Features To change the Walking TRS/Station Lockout security code: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the Walking TRS (Call Barring)/Station Lockout Security Code Change code (default =749 [UK/HK] or 749# [Taiwan, Malaysia, Indonesia]). 3. Enter the current Walking TRS (Call Barring)/Station Lockout security code. 4. Enter the new Walking TRS (Call Barring)/Station Lockout security code. 5. Replace the handset.
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Chapter 6. DSLT Features Section 700 - Operation Hardware Requirements • N/A Considerations • The second extension called using the Step Call (Reset Call) feature must have the same number of digits as the first extension. • If you program the System for Step Call (Reset Call), the following features are not available: Camp-on (Ext. no. + 2 [UK/HK] or 2# [Taiwan, Malaysia, Indonesia]), Callback Request (Ext. no. + 3 [UK/HK] or 3# [Taiwan, Malaysia, Indonesia]), Message Waiting (Ext. no.
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Section 700 - Operation Chapter 6. DSLT Features Considerations • An alarm tone (default = 60 seconds) will be issued at the specified time. • An extension can have only one Reminder Call set at a time. • To change the Reminder Call, simply enter a new time. • If the extension is in use when the reminder call is scheduled, the reminder call is issued 3 minutes later.
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Chapter 6. DSLT Features Section 700 - Operation Operation To seize an idle trunk: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the desired trunk access number (default = 9 [UK/ HK], 0 [Taiwan, Malaysia, Indonesia], or 81-84). (See Table 22.) Outside dial tone 3. Dial the phone number. Hardware Requirements • N/A Considerations • The System supports up to 576 outside lines in a six-CCU configuration.
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Section 700 - Operation Chapter 6. DSLT Features Operation To set Trunk Queuing: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter a trunk access code (default = 9 [UK/HK], 0 [Taiwan, Malaysia, Indonesia], or 81-84). Busy tone 3. Enter the Callback Request code (default = 3 [UK/HK] or 3# [Taiwan, Malaysia, Indonesia]). 4. Press the ON/OFF key. 5. Wait for the Trunk Callback alert tone. To respond to the Trunk Callback alert tone: Action 1.
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Chapter 6. DSLT Features Section 700 - Operation Operation To answer a UNA call: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the UNA to Page Pickup code (default = 705 [UK/ HK] or 705# [Taiwan, Malaysia, Indonesia]). Call is received. Hardware Requirements • External paging speakers and associated equipment are not provided with the ICX; they must be purchased separately.
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Section 700 - Operation Chapter 6. DSLT Features Hardware Requirements • N/A Considerations(Call Barring) • • • • • The same Walking TRS (Call Barring) COS code can be used on more than one extension. Walking TRS (Call Barring) COS mode is kept until the user goes on-hook. ARS and TRS (Call Barring) dialling privileges follow the Walking TRS (Call Barring) COS. Before entering a new Walking TRS (Call Barring) COS code, you must first clear the existing code.
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Chapter 7. SLT Features Single Line Telephones (SLTs) are industry-standard 2500 sets. SLTs are not equipped with feature keys or line keys, so basic telephone operations are performed by pressing dialpad keys and/or using the switchhook. This chapter describes the following features that are available with SLTs.
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Chapter 7.
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Section 700 - Operation Chapter 7. SLT Features Absence Message CPC-96, CPC-288, and CPC-576 Version 3.0 Description Extension users can leave text messages related to their phones when they are away. When the unattended extension is dialed, the text message displays on the caller’s phone. Any one of the following messages can be selected. Messages 5 to 9 have no default message text. All the messages can be changed through system programming. Table 23. Absence Messages Message No.
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Chapter 7. SLT Features Section 700 - Operation To cancel an Absence Message Action 1. Lift the handset. Result Intercom dial tone 2. Enter the Absence Message code (default = 729 [UK/HK] or 729# [Taiwan, Malaysia, Indonesia]). 3. Flash the hookswitch. 4. Replace the handset. Hardware Requirements • N/A Considerations • • • Calling parties without a display get a busy signal, rather than the Absence Message.
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Section 700 - Operation Chapter 7. SLT Features Verified Account Codes Verified Account Codes entered by phone users must match a 4-digit code that has been preprogrammed into an Account Code Table. (It is possible to enter up to 10 digits for a Verified Account Code; however, only the first 4 digits will be used to verify the code.) These codes can also be either forced or voluntary.
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Chapter 7. SLT Features Section 700 - Operation Action Result 5. Enter trunk access code (default = 9 [UK/HK], 0 [Taiwan, Malaysia, Indonesia], or 81-84). 6. Dial the phone number. Hardware Requirements • A Call Logging printer or external call accounting system is required to collect account code records. Considerations • • • • • • Account codes are not available during conversation recording mode for the Built-In Voice Mail.
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Section 700 - Operation Chapter 7. SLT Features Operation To call an attendant group: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the attendant pilot number (default = 0 [UK/HK] or 9 [Taiwan, Malaysia, Indonesia]). Hardware Requirements • N/A Considerations • • • • Up to 20 extensions can be included in an attendant group. The attendant pilot number is flexible.
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Chapter 7. SLT Features • Section 700 - Operation The default for the override alert tone is off. If the override alert tone is enabled, the tone will be sent to both parties when a call is overridden. Callback Request CPC-96, CPC-288, and CPC-576 All Versions Description If you dial a busy extension, you can have the System call you back when that extension becomes free. When you answer, the System automatically rings the called party again. Operation To set a Callback Request: Action Result 1.
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Section 700 - Operation Chapter 7. SLT Features Call Forwarding CPC-96, CPC-288, and CPC-576 All Versions Description Call Forwarding allows you to send your calls to another extension, to an outside line, or to voice mail.
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Chapter 7. SLT Features Section 700 - Operation To cancel Call Forwarding - All Calls: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the appropriate Cancel Call Forwarding code: • For your extension, enter 731 (UK/HK) or 731# (Taiwan, Malaysia, Indonesia). • For another extension, enter 751 (UK/HK) or 751# (Taiwan, Malaysia, Indonesia). 3. If cancelling Call Forwarding for another extension, enter the extension number. 4. Replace the handset.
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Section 700 - Operation Chapter 7. SLT Features To cancel Call Forwarding - Busy: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the appropriate Cancel Call Forwarding code: • For your extension, enter 732 (UK/HK) or 732# (Taiwan, Malaysia, Indonesia). • For another extension, enter 752 (UK/HK) or 752# (Taiwan, Malaysia, Indonesia). 3. If cancelling Call Forwarding for another extension, dial the extension number. 4. Replace the handset.
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Chapter 7. SLT Features Section 700 - Operation To cancel Call Forwarding - No Answer: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the appropriate Cancel Call Forwarding code: • For your extension, enter 733 (UK/HK) or 733# (Taiwan, Malaysia, Indonesia]. • For another extension, enter 753 (UK/HK) or 753# (Taiwan, Malaysia, Indonesia). 3. If cancelling Call Forwarding for another extension, dial the extension number. 4. Replace the handset.
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Section 700 - Operation Chapter 7. SLT Features Call Hold CPC-96, CPC-288, and CPC-576 All Versions Description The system provides the following types of Call Hold: • System Hold • Floating Hold (Retrieve Only) • Exclusive Hold • Broker’s Hold • Call Park (Station) System Hold You can place either an outside or intercom call on System Hold. You can retrieve a call placed on System Hold from any extension that has a line appearance for the held call.
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Chapter 7. SLT Features Section 700 - Operation Floating Hold (Retrieve Only) Floating Hold allows calls to be placed in a hold orbit (position) for retrieval elsewhere in the system. Floating Hold is most commonly used by the attendant group when they are unable to locate the desired party. If the desired party does not answer his/her phone, the attendant places the caller on Floating Hold and asks over the paging system that the desired party dial *9XXX to retrieve the held call.
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Section 700 - Operation Chapter 7. SLT Features To retrieve a call from Exclusive Hold: Action Result 1. If onhook, lift the handset. 2. Hookflash. Hardware Requirements • N/A Considerations • Intercom calls will be held as Exclusive. Broker’s Hold Broker’s Hold allows you to toggle between the current call and the last held call by hookflash. Operation To place a call on Broker’s Hold: Action Result 1. Pick up the first call. 2. Hookflash. First call on hold 3. Pick up the second call. 4.
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Chapter 7. SLT Features Section 700 - Operation Operation To park a call on this extension: Action 1. While on a call, press the hookswitch. Result • Intercom dial tone 2. Enter the Call Park Hold access code (default = 771 [UK/ HK] or 771# [Taiwan, Malaysia, Indonesia]). 3. If necessary, page the party that needs to retrieve the call. To retrieve a call parked at the originating extension from another extension: Action 1.
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Section 700 - Operation Chapter 7. SLT Features Considerations • You cannot park more than one call at a time. • If two calls are on hold and the last call is parked, the other call is then considered the last held call. If a transfer is performed, the remaining held call would be the call transferred, not the parked call.
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Chapter 7. SLT Features Section 700 - Operation To use Extension Group Pickup - External Calls: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the Extension Group Pickup - External Calls code (default = 702 [UK/HK] or 702# [Taiwan, Malaysia, Indonesia]). 3. Complete the call and replace the handset. To use Specified Group Pickup: Action 1. Lift the handset. Result Intercom dial tone 2.
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Section 700 - Operation Chapter 7. SLT Features Considerations • N/A Trunk Group Pickup Trunk Group Pickup allows you to answer calls ringing to any extension within your own MCO incoming trunk group. Operation To use Trunk Group Pickup: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the Trunk Group Pickup code (default = 709 [UK/ HK] or 709# [Taiwan, Malaysia, Indonesia]). 3. Complete the call and replace the handset.
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Chapter 7. SLT Features Section 700 - Operation Call Transfer CPC-96, CPC-288, and CPC-576 All Versions Description The System allows you to transfer calls to either another extension or to an outside number. The transferred calls can be either supervised or unsupervised. (You can also use the Camp-on feature to transfer a call to a busy extension.
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Section 700 - Operation Chapter 7. SLT Features Operation To transfer a call to another extension without supervising the transfer: Action 1. While on a call, hookflash to place the call on hold. Result Intercom dial tone 2. Dial the extension number to which the call is to be transferred. 3. Complete the transfer by replacing the handset. To transfer a call to an outside number without supervising the transfer: Action 1. While on a call, hookflash to place the call on hold.
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Chapter 7. SLT Features Section 700 - Operation • If the called party does not exist, the call recalls to the transferring extension. • You cannot transfer a call to an extension that has Do-Not-Disturb (DND) activated. • You can transfer a call to an extension that has Call Forwarding activated. The transferred call will follow the call forwarding path of the extension it is transferred to.
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Section 700 - Operation Chapter 7. SLT Features To answer a Camp-on (Call Waiting) signal: Action Result 1. Replace the handset. 2. Lift the handset again to be connected to the waiting call. • Current call placed on hold • Connected to waiting call OR.... Hookflash. Hardware Requirements • N/A Considerations • You can transfer an outside call to a busy extension using Camp-on. See “To camp a call onto a busy extension:” on page 266. Conference Calls CPC-96, CPC-288, and CPC-576 Version 3.
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Chapter 7. SLT Features Section 700 - Operation Action Result 3. Dial the number of the party you wish to add to the call. 4. Hookflash when your call is answered. 5. To add additional parties, repeat steps 1-4 6. To drop out of the conference call, hang up. Hardware Requirements • A Conference Card (VB-44120) must be installed in the System in order to conference more than three parties. Considerations • If all the internal parties hang up, the conference call will be disconnected.
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Section 700 - Operation Chapter 7. SLT Features To cancel DND for your own extension: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the DND Cancel code (default = 720 [UK/HK] or 720# [Taiwan, Malaysia, Indonesia]). DND/CD LED light goes off 3. Replace the handset. To set DND for another extension: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the DND Set by Other Phone code (default = 740 [UK/HK] or 740# [Taiwan, Malaysia, Indonesia]). 3.
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Chapter 7. SLT Features Section 700 - Operation Operation To send a flash on an trunk: Action Result 1. Hookflash to place the current trunk call on hold. Dial tone is returned 2. Enter the SLT Flash Send access code (default = 765). A flash is sent on the trunk. The trunk will respond according.
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Section 700 - Operation Chapter 7. SLT Features Intercom Calling CPC-96, CPC-288, and CPC-576 All Versions Description The System provides two methods of intercom calling: • Voice Calling: Extension calls are connected immediately, without a ringing tone. • Tone Calling: A ringing tone is sent to the called extension. Extension Class of Service (COS) programming determines whether the default for the originating extension is voice or tone calling.
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Chapter 7. SLT Features Section 700 - Operation Operation To automatically redial the last number dialled: Action Result 1. Lift the handset. 2. Enter the SLT Redial feature code (default = 712 [UK/HK] or 712# [Taiwan, Malaysia, Indonesia]). 3. Complete the call and replace the handset. Hardware Requirements • N/A Considerations • Extension Class of Service (COS) determines whether Last Number Redial can be used for both intercom and trunk calls or trunk calls only.
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Section 700 - Operation Chapter 7. SLT Features To answer a message waiting indication (Callback): Action Result 1. Lift the handset. Stutter dial tone 2. Enter the Message Wait Callback code (default = *6). Telephone automatically dials extension that set Message Waiting Indication To cancel a Callback Message: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the Callback Request Cancel code (default = *5). 3. Replace the handset.
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Chapter 7. SLT Features Section 700 - Operation Considerations • The trunk call type may be either multiple ring, or DDI/DIL whose destination is set to Auto camp-on (Call Waiting). • Offhook signalling is not supported for an ISDN terminal. • The System does not send the offhook signal under the following conditions: • During a conference call • During an OHVA or Busy Override • Data Privacy is enabled • Receiving telephone is a 3rd party voice mail.
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Section 700 - Operation Chapter 7. SLT Features Paging CPC-96, CPC-288, and CPC-576 All Versions Description The System allows you to make both internal and external pages and announcements. Internal pages are made via the System’s key telephone speakers. External pages are made through the speakers of an external paging system connected to the System. Paging calls can be answered from any extension using the Meet-Me Answer feature. Operation To make a page: Action 1. Lift the handset.
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Chapter 7. SLT Features Section 700 - Operation Speed Dialling CPC-96, CPC-288, and CPC-576 All Versions Description The System supports the following speed dial features: • • • • Personal Speed Dial (PSD) System Speed Dial (SSD) Speed Dial Linking Speed Dial Name Assignment Personal Speed Dial You can store frequently called numbers using the PSD feature. Up to 20 PSD numbers can be stored in PSD bins numbered 80-99. Operation To assign PSD numbers: Action 1. Lift the handset. 2.
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Section 700 - Operation Chapter 7. SLT Features To delete a PSD number: Action 1. Lift the handset. 2. Result Intercom dial tone Enter the Speed Dial Set/Clear code (default = 710 [UK/ HK] or 710# [Taiwan, Malaysia, Indonesia]). 3. Enter the PSD bin number (80-99). 4. Hookflash. 5. Complete the call and replace the handset. Hardware Requirements • N/A Considerations • • • Storing a new number erases any previously stored data. Speed Dial numbers can contain up to 24 characters.
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Chapter 7. SLT Features Section 700 - Operation To dial an SSD number by entering the speed dial bin number: Action Result 1. Lift the handset. Intercom dial tone 2. If necessary, access an outside line. Outside dial tone 3. Enter the Speed Dial Originate code (default = 80). 4. Enter the SSD bin number (00-79 or 000-799). 5. Complete the call and replace the handset. To delete an SSD number: Action 1. Lift the handset. Result Intercom dial tone 2.
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Section 700 - Operation Chapter 7. SLT Features Hardware Requirements • N/A Considerations • N/A Station Lockout CPC-96, CPC-288, and CPC-576 Version 3.0 Description Use the Station Lockout feature to limit use of your phone by others when you are away from your telephone. When the Station Lockout feature is in use, the Toll Restriction Service (TRS) (Call Barring) Class of your telephone is changed.
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Chapter 7. SLT Features Section 700 - Operation Action Result 3. Dial the extension number to activate station lockout. 4. Replace the handset. To cancel Station Lockout feature for another extension: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the Station Lockout Cancel for another extension feature code (default = 748 [UK/HK] or 748# [Taiwan, Malaysia, Indonesia]). 3. Dial the extension number to activate station lockout. 4.
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Section 700 - Operation Chapter 7. SLT Features Step Call (Reset Call) CPC-96, CPC-288, and CPC-576 All Versions Description If you dial a busy extension, the System allows you to quickly dial another extension by simply pressing the last digit of the new extension number. Operation To use Step Call (Reset Call) to dial another extension (after a busy extension): Action Result 1. Lift the handset. Intercom dial tone 2. Dial an extension. Busy tone 3. Enter the last digit of the next extension.
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Chapter 7. SLT Features Section 700 - Operation To cancel the Timed Reminder Call feature: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the Timed Reminder Cancel code (default = *39). 3. Replace the handset. Hardware Requirements • N/A Considerations • An alarm tone (default = 60 seconds) will be issued at the specified time. • An extension can have only one Reminder Call set at a time. • To change the Reminder Call, simply enter a new time.
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Section 700 - Operation Chapter 7. SLT Features Hardware Requirements • N/A Considerations • N/A MCO Trunk Access The System supports up to 5 MCO groups for each MCO tenant group. You can seize an idle trunk from the MCO trunk group by entering the MCO access code. Operation To seize an idle trunk: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the desired trunk access number (9 [UK/HK], 0 [Taiwan, Malaysia, Indonesia], or 81-84). (See Table 24 on page 295.) Outside dial tone 3.
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Chapter 7. SLT Features Section 700 - Operation Trunk Queuing CPC-96, CPC-288, and CPC-576 All Versions Description When you try to originate a call by MCO (enter 9 [UK/HK] or 0 [Taiwan, Malaysia, Indonesia]) and all outside lines in a trunk group are busy, the System can call you when a line becomes free. Simply pick up the handset and dial the telephone number when the Trunk Callback alert tone rings. Operation To set Trunk Queuing: Action Result 1. Lift the handset. Intercom dial tone 2.
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Section 700 - Operation Chapter 7. SLT Features Operation To answer a UNA call: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the UNA to Page Pickup code (default = 705 [UK/ HK] or 705# [Taiwan, Malaysia, Indonesia]). Call is received. Hardware Requirements • External paging speakers and associated equipment are not provided with the ICX; they must be purchased separately. Considerations • The UNA Ringing port can be specified by tenant group or by trunk ring assignment.
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Chapter 7. SLT Features Section 700 - Operation Hardware Requirements • N/A Considerations • • • • • 298 The same Walking TRS (Call Barring) COS code can be used on more than one extension. Walking TRS (Call Barring) COS mode is kept until the user goes on-hook. ARS and TRS (Call Barring) dialling privileges follow the Walking TRS (Call Barring) COS. Before entering a new Walking TRS (Call Barring) COS code, you must first clear the existing code.
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Section 700 - Operation Index Index Index. A About User Programming 75 Absence Message 116 DSLT 209 Key Telephone 116 Message No.
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Index Section 700 - Operation Call Forward ID Codes for Voice Mail Setting 78 Call Forward No Answer Destination Extension Setting 79 Call Forwarding All Calls DSLT 217 Key Telephone 125 SLT 265 Busy DSLT 218 Key Telephone 126 SLT 266 Do-Not-Disturb DSLT 220 Key Telephone 128 SLT 268 DSLT 217 Key Telephone 125 No Answer DSLT 219 Key Telephone 127 SLT 267 SLT 265 Call Hold Broker’s Hold DSLT 224 Key Telephone 131 SLT 271 Call Park DSLT 224 Key Telephone 132 SLT 271 DSLT 221 Exclusive Hold DSLT 223 Key Tele
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Section 700 - Operation Index Callback Message Key 172 Message Waiting DSLT 238 Key Telephone 173 SLT 284 Callback Request DSLT 216 Key Telephone 124 SLT 264 Caller ID Call Log Key Telephone 140 Setting Logging Extensions 80 Caller ID Alpha Tagging 28 Caller ID Call Log Key Telephone 140 Caller ID Logging Extensions Setting 80 Calling Network Extension 53, 54 Camping on Busy Extension Call Transfer DSLT 230 Key Telephone 139 SLT 277 Camp-on (Call Waiting) Automatic DSLT 231 Key Telephone 144 SLT 278 DSLT
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Index Section 700 - Operation Delayed Ringing 58 Devices Programming 56 Dial Pad Hot Key Telephone 166 Dialling Onhook DSLT 241 Key Telephone 181 Digital Key Line Telephone (DSLT) Features Attendant Group Calls 213 Digital Key Telephones Extension Interface 40 Digital Pad 37 Digital Pad Class 37 Digital Single Line Telehphone (DSLT) Features Conference Calls 232 Digital Single Line Telephone (DSLT) 209 Digital Single Line Telephone (DSLT) Features Absence Message 209 Account Codes 211 Auto Repeat Dial 214
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Section 700 - Operation Index DSS/72 Console 156 DSS/BLF Appearances 169 DTMF Signal Conversion DSLT 235 Key Telephone 156 ISDN/PRI S-Point Interface 42 Extension Name Assignment Large-Display Phone Example 48 Small-Display Phone Example 49 Extension Name Assignments 47 Extension Names Setting 85 Extension Restriction COS 30 Extension Timers 32 E EM/24 Console 157 Exception Day Mode Setting 83 Exclusive Hold DSLT 223 Key Telephone 131 SLT 270 Expansion Capability 25 Extension Set Call Forward Busy Desti
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Index Section 700 - Operation Groups Hunt Group Circular 44 Next Extension 44 Pilot Distributed 43 Pilot Terminal 43 Switch Back 44 Hunting 43 MCO Tenant Group 45 Internal Hold Tone 45 Music 46 Network 54 System Hold DSLT 221 Key Telephone 129 SLT 269 Hot Dial Pad Key Telephone 166 Hot Line DSLT 236 Key Telephone 167 Hunt Group Circular 44 Next Extension 44 Pilot Distributed 43 Pilot Terminal 43 Switch Back 44 Hunting Groups 43 H I Handset Mute Function 174 Handsfree Answerback Key Telephone 164 Opera
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Section 700 - Operation Index J JTrunk Ringing Mode Delayed Ringing 58 K Key ANSWER 159, 160 Voice Mail (Third Party) Transfer Key Key Telephone Illustration 116 Key Telephone Features 113 Absence Message 116 Account Codes 118 Attendant Group Calls 120 Auto Repeat Dial 121 Background Music 122 Busy Override 123 Call Forwarding 125 Call Hold 129 Call Pickup 134 Call Transfer 137 Callback Request 124 Caller ID Call Log 140 Camp-on (Call Waiting) 144 Conference Calls 147 Directory Numbers 149 Display Inform
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Index Section 700 - Operation Key Telephone 199 SLT 295 MCO Trunk Access Codes DSLT 252 Key Telephone 199 SLT 295 Meet-Me Answer Paging DSLT 242 Key Telephone 181 SLT 287 Memory Backup 46 Message Key Message Wait Callback 172 Priorty Message Wait Callback 172 Setting ID Code 86 Message Key ID Code Setting 86 Voice Mail (Third Party) 69, 70 Message Keys Key Telephone 172 Message Wait Callback Message Key 172 Message Waiting High Priority Voice Mail (Third Party) 69 Message Waiting/Callback DSLT 238 Key Tel
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Section 700 - Operation Night Mode Automatic 37 Manual 34 Night, Night 2, Night 3 34 Non-Blocking Architecture 55 Non-Verified Account Codes Key Telephone 119 SLT 261 Non-Verified ID Account Codes DSLT 212 Numbering Plan Flexible 42 O Offhook Monitor Key Telephone 175 Signalling DSLT 239 Key Telephone 175 SLT 285 Voice Announce DSLT 240 Key Telephone 176 SLT 286 Offhook Monitor Key Telephone 175 Offhook Signalling DSLT 239 Key Telephone 175 SLT 285 Offhook Voice Announce DSLT 240 Key Telephone 176 SLT 286
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Index Priority Message Wait Callback Message Key 172 Programing Devices Telephone 56 Programming Devices 56 PC-Based Customizing Tool 56 Programming Telephone 56 Progress Tones 27 PSD (Personal Speed Dial) Setting Names 89 Large-Display Phone Example Small-Display Phone Example Setting Numbers 94 Q QSIG ISDN Lines 57 R Redial Last Number DSLT 237 Key Telephone 168 SLT 283 Redial Key Busy Tone DSLT 214 Key Telephone 121 Last Number DSLT 237 Key Telephone 168 RELEASE Key 160 Reset Call (Step Call) DSLT 249
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Section 700 - Operation Index Call Transfer 276 Callback Request 264 Camp-on (Call Waiting) 278 Conference Calls 279 Do-Not-Distrub (DND) 280 Flash Send 281 Intercom Calling 283 Last Number Redial 283 Message Waiting/Callback 284 Offhook Signalling 285 Offhook Voice Announce 286 Paging Meet-Me Answer 287 Speed Dialling 288 Station Lockout 291 Step Call (Reset Call) 293 Timed Reminder 293 Trunk Access 294 Trunk Queuing 296 Universal Night Answer (UNA) to Page 296 Walking TRS (Call Barring) Class of Service
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Index Section 700 - Operation Setting Numbers 107 Setting SSD Index 104 TRS Override 60 System Speed Dialling (SSD) DSLT 245 Key Telephone 185 SLT 289 T Tandem Connection 54 Telephone Programming 56 Tenant Group MCO 45 Tenant Operation MCO 45 Text Message Replies Setting 108 Text Messages Replies 145 Send 145 Setting Replies 108 Setting Send Text Messages 95 Third Party Voice Mail 67 Time Setting 103 Timed Reminder Call DSLT 250 Key Telephone 196 SLT 293 Timers Station 32 Toll Restriction Service (TRS) (
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Section 700 - Operation DDI (DID) Day/Night 58 Ringing Modes 57 Trunk Ringing Mode Alarm Ringing 60 BLF Delayed Ringing 59 BLF Ringing 59 Day Ringing 57 DDI (DID) Delayed Ringing 58 Slide Ringing 59 Trunk to Trunk Restriction COS 32 Trunk To Trunk Transfer Automatic 24 Trunk/Tie COS 29 U UNA to Page DSLT 253 Key Telephone 201 SLT 296 Universal Night Answer (UNA) to Page DSLT 253 Key Telephone 201 SLT 296 Unsupervised Call Transfer DSLT 229 Key Telephone 138 SLT 276 User Maintenance 73 Introduction 73 User