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ICX Version 4.5 (International)

Issued June 2000

Section 700

Feature

Operation

Technical Manual

Supports ICX Version 4.5

Panasonic

Summary of content (333 pages)

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Panasonic a Technical Manual Supports ICX Version 4.5 Section 700 Feature Operation ICX Version 4.
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The information contained in this document is subject to change without notice and should not be construed as a commitment by the Matsushita Communication Industrial Co. Ltd. (MCI). MCI reserves the right, without notice, to make changes to equipment design as advances in engineering and manufacturing methods warrant. The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to said software or hardware.
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Contents Chapter 1. About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Chapter 2. List of Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Chapter 3. System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 AEC Disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Attendant Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Section 700 - Operation Flexible Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Flexible Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Hunting Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Pilot Terminal Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Section 700 - Operation Contents Trunk Interface - DDI (Not Available on UK, TX or EX Model) . . . . . . . . . . . . . . . . . . . . Trunk Interface - ISDN BRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Trunk Interface - ISDN-PRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Trunk Interface - Loop Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Section 700 - Operation Chapter 5. Key Telephone Features. . . . . . . . . . . . . . . . . . . . . . . . 117 Key Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Non-Verified Account Codes . .
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Section 700 - Operation Contents Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Handsfree Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Headset Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hot Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hot Line. . . .
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Contents Section 700 - Operation Chapter 6. DSLT Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217 Digital Single Line Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219 Absence Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219 Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221 Non-Verified Account Codes . . .
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Section 700 - Operation Contents Speed Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255 Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255 System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257 Speed Dial Linking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Section 700 - Operation Hot Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intercom Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Message Waiting/Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Chapter 1. About This Manual If you are using this manual for a single System, make note of its software version in the following table. This information may be referenced by technicians or owners of the System. Software version information for systems shipped with this document CPC Model: Software Version: Organization This manual contains detailed descriptions of features.
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Chapter 1. About This Manual Section 700 - Operation Purpose The purpose of this manual is to provide an overview of feature operations and requirements.
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Section 700 - Operation SSD TAPI TRS ICX-45-700 Chapter 1.
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Chapter 1.
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Chapter 2.
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Chapter 2. List of Features Table 1.
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Section 700 - Operation Chapter 2. List of Features Topic Page Ringing Modes 60 System Speed Dial TRS (Call Barring) Override 65 Station Message Detail Recording (Call Logging) 63 Trunk Access Groups 65 Trunk Interface 67 Trunk Ringing Types 68 Virtual Port 71 Voice Mail Integration (Third Party) 72 Table 2.
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Chapter 2. List of Features Table 3.
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Section 700 - Operation Chapter 2.
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Chapter 2. List of Features Section 700 - Operation This page intentionally left blank.
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Chapter 3. System Features System Features are either available on a system-wide basis or aid in the overall administration of the System.
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Chapter 3.
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Section 700 - Operation Chapter 3.
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Chapter 3. System Features Section 700 - Operation AEC Disconnect Description This feature allows the System to send a disconnect signal of 1 second to an analog device indicating that the calling party has hung up (terminated the call). This feature is useful with a Third-party Voice Mail or an Answering Machine. By default this feature is disabled. Hardware Requirements • AEC port Considerations • The 1 second time duration of the disconnect signal is fixed. (It cannot be changed.
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Section 700 - Operation Chapter 3. System Features • Private network attendant calls • Call reversion • Call forwarded to Attendant Hunt Group Automatic Call Distributor Description The System provides an optional Automatic Call Distributor (ACD) for efficient presentation, handling, and management of incoming calls to one or more groups of specialized users. This optional Built-in ACD is contained on a single circuit card that is installed in the System.
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Chapter 3. System Features Section 700 - Operation Hardware Requirements See Section 520 - Built-In ACD Reference Manual. • Considerations For more information, see Section 520 - Built-In ACD Reference Manual. • Automatic Route Selection Description When Automatic Route Selection (ARS) is enabled, the system follows a preselected route for calls. Usually the selected routing is the least cost route. ARS works in conjunction with Toll Restriction Service (TRS) (Call Barring).
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Section 700 - Operation Chapter 3. System Features Automatic Trunk to Trunk Transfer Description The System can be set to automatically transfer trunk calls out to another trunk without requiring the call to be answered internally. This transfer may be either trunk based or extension based (i.e., call forward outside). Hardware Requirements • N/A Considerations • N/A Background Music/MOH Separation Description Separate inputs are provided for Background Music and Music-on-Hold (MOH).
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Chapter 3. System Features Section 700 - Operation Considerations • Any device connected to the System but that does not derive its power from the System must have a backup power source to operate. These devices include any System Message Detail Recording (SMDR) (Call Logging) printer (or recorder), fax machine, answering machine, modem, cordless telephone, etc. Building Block Expansion Capability Description The System is designed to support easy expansion.
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Section 700 - Operation • • • • • • • Chapter 3. System Features Outside notification Date/time stamp Integrated Liquid Crystal Display (LCD) control (with large LCD telephone) Message light control Up to 254 mail boxes Up to 40 hours of message storage time Up to 16 voice ports For more information, see the System Built-In Voice Mail With Two-way Recording Reference Manual.
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Chapter 3. System Features Section 700 - Operation second line of an LCD display when an incoming call is received during conversation. If the second incoming call is from another extension, the LCD displays the extension name or number. Hardware Requirements • Loop-start exchange line card (8) (VB-44510UK) with Caller ID circuit card (8) (VB-44513UK), Loop-start exchange line card (4) (VB-44514UK) with Caller ID circuit card (4) (VB-44515UK), ISDN (PRI = VB-44540UK, BRI = VB-44530UK).
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Section 700 - Operation • • Chapter 3. System Features Caller ID circuit card (VB-44513 or VB-44515) ISDN (PRI = VB-44540UK, BRI = VB-44530UK) Considerations • The system may be set to display Caller ID in one of two priorities as follows: Priority Choice 1 • CID name (future feature) • Alpha tagging if matched • DDI name • • Priority Choice 2 • DDI name • CID name (future feature) • Alpha tagging if matched Currently Caller ID only supports the single format (number only).
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Chapter 3. System Features Section 700 - Operation The System supports the following COSs for trunks and extensions: • COS - Trunk/Tie • COS - Ext/Ext Restriction • COS - Extension Feature • COS - Trunk to Trunk Restriction Class of Service - Trunk/Tie Tie/Trunk COS allows or restricts access to various features. Each trunk is assigned to one of 16 trunk classes of service (00-15). The following table shows the features that can be enabled/disabled for each trunk COS. Table 4.
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Section 700 - Operation Chapter 3. System Features Class of Service - Extension Feature Extension COS allows or restricts access to certain extension features. (The extension features are described later in this manual.) Each extension is assigned to one of 16 classes of service (00-15). The following table shows the features that can be enabled/disabled for each Extension COS. Table 5.
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Chapter 3.
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Section 700 - Operation Chapter 3. System Features Considerations • N/A Class of Service - Trunk to Trunk Restriction Trunk to Trunk COS allows or restricts call transfers from one trunk to another trunk based on the originating and receiving trunk COS. Hardware Requirements • N/A Considerations • N/A Class of Service - Extension (Station) Timers CPC-96, CPC-288, and CPC-576 Version 3.0 Prior to CPC Version 3.
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Chapter 3. System Features Section 700 - Operation Data Security Description If you are using a line for data (modem connections, etc.), Data Security makes it possible to prevent interruptions. Data Security can be implemented for either all phone use or outside line use.
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Section 700 - Operation Chapter 3. System Features While in a Night mode (generally used at night or any time when your office is closed), incoming calls can ring at selected extensions (e.g., a night watchman’s extension or an extension connected to an answering machine). Outbound calls can be restricted to certain phones. Calls can be directed to a night-time attendant group instead of the normal daytime attendant group. The System provides one Night mode for night call handling.
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Chapter 3. System Features Section 700 - Operation Operation To switch Day 1/Day 2/Night modes using Feature Access Codes (Versions prior to 3.0): Switch Mode Toggle Day 1, Day 2 and Night Modes Procedure 1. Press the ON/OFF key. Indication Intercom dial tone ON/OFF LED lights 2. Enter 760 (UK/HK) or 760# (Taiwan, Malaysia, Indonesia). 3. Press the ON/OFF key ON/OFF LED goes off If changing to Night mode, Red LED lights If changing to Day mode, Red LED goes off Day 2 Mode 1. Press the ON/OFF key.
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Section 700 - Operation Chapter 3. System Features To switch Day 1/Day 2/Night modes using Feature Access Codes (Version 3.0 and later): Switch Mode Toggle Day 1, Day 2 and Night Modes Procedure 1. Press the ON/OFF key. Indication Intercom dial tone ON/OFF LED lights 2. Enter 760 (UK/HK) or 760# (Taiwan, Malaysia, Indonesia). 3.
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Chapter 3. System Features Section 700 - Operation • With CPC 3.0 and later - Day 1/Day 2/Night toggle mode key can be assigned. Pressing the key toggles between modes. When in Day 1 mode, the FF key LED is not lit. When in Day 2 mode, the LED lights green. When in Night mode, the LED lights red. • Prior to CPC 3.0 - Day/Night toggle mode key can be assigned. Pressing the key toggles between modes. When in Day mode, the FF key LED is not lit. When in Night mode, the LED lights red.
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Section 700 - Operation Chapter 3. System Features Hardware Requirements • N/A Considerations • N/A Direct Inward System Access (All Versions) Description Direct Inward System Access (DISA) gives off-site users dial-in access to the System. You access DISA from an outside location by entering a digit number assigned to a DISA trunk. For security reasons, sixteen incoming DISA ID codes/Toll Restriction Service (TRS) (Call Barring) class can be assigned.
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Chapter 3. System Features • • Section 700 - Operation Paging cannot be accessed from a DISA line. While dialling an extension number, the * key may be entered to cancel dialling and return to dial tone. The # key may be entered to disconnect. Distinctive Ringing Description Distinctive Ringing sets trunk calls to ring with a distinctive ring based on the trunk. This “ring” also identifies the call as an outside call instead of an inside call. Beginning with CPC Version 3.
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Section 700 - Operation • Chapter 3. System Features While the Door Opener is functioning, a call from another Doorphone on the same Doorphone Adaptor cannot be answered. Considerations • The trunk connected to the Doorphone Adaptor must be set to dial pulse (DP). Doorphone Sensor The sensor is a device that detects when a circuit is opened or closed. Sensors can be used to detect events such as the opening of windows or doors. When the sensor is tripped, a tone sounds at a designated extension.
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Chapter 3. System Features Section 700 - Operation U.K. Others • 24 key-Display VB-D611DUK • 24 key-Display Speakerphone VB-D611DSUK or VB-D611DSUKB VB-44233 • EM24-24 key Expansion Module VB-D331UK VB-44310 • DSS-72 key DSS/BLF VB-D631UK VB-44320 UK/Indonesia/Malaysia:In addition to the above digital key telephone module, the System supports the complete of the ICX proprietary VB-3411/3611 series telephones and VB-3011 Digital SLT.
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Section 700 - Operation Chapter 3. System Features Hardware Requirements • N/A Considerations • N/A ISDN/PRI S-Point Interface UK/Malaysia/Indonesia: The System supports Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI) terminal equipment with the ISDN/PRI S Point Interface (VB-44540UK). The primary rate interface provides 30B (bearer) plus one D (data) channel support (30B +D; 1984kbps). On the ICX, either 8 or 30 circuits may be enabled on the interface.
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Chapter 3. System Features Section 700 - Operation Flexible Slot Description Each CCU in the ICX system contains 12 flexible (universal) slots. These slots can be used for trunk cards, extension cards, or certain option cards. Some circuit cards such as the Integrated Services Digital Network (ISDN) - Primary Rate Interface (PRI) card occupy more that one slot.
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Section 700 - Operation Chapter 3. System Features member is available, the hunt continues with the first member and proceeds forward. After a complete search and no available member is found (extension is busy or there is no answer for a specified amount of time), the call is queued for the first member to become available. You can also set the Queuing Timer and specify how the long the System will search the initial hunt group before beginning to search the next hunt group or extension.
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Chapter 3. System Features • • • • • • • Section 700 - Operation CLI (Called Line Identification) / Direct Dial Inward (DDI) Direct Inward System Access (DISA) Extension calls Private network attendant calls Call forward incoming Call forwarded to Attendant Hunt Group For Version 4.0 and higher, a queuing wait timer allows you to queue calls in a Hunt Group for a fixed period of time.
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Section 700 - Operation • Chapter 3. System Features 576-port system:1 to 72 MCO tenant groups Hardware Requirements • N/A Considerations • When you first assign a trunk to Trunk Tenant Group from the initial setting of (0), the system automatically assigns the trunks as a member of the same number MCO Trunk Group (FF5-2 and FF5-3).
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Chapter 3. System Features Section 700 - Operation Considerations • Important: A license may be required from the Society of Composers, Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the MOH feature. Panasonic, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license.
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Section 700 - Operation Chapter 3. System Features Action Result 8. Enter the extension name: • If using a large-display phone, press the soft key next to the desired row of letters. (See Example 1 on page 51.) • If using a small-display phone press the appropriate one-touch key. (See Example 2 on page 52.) 9. Use the bottom row of FF keys to select a single letter. • See “Example 1. Large-Display Phone” on page 51. • See “Example 2. Small-Display Phone” on page 52.
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Chapter 3. System Features Section 700 - Operation a. Press the third soft key from the top right. b. Press the third FF key from the left on the bottom row. Example 2. Small-Display Phone Refer to the following diagram to determine which one-touch key to press. (See step 7-8 above.) abcdef ghijkl mnopqr stuvwx y z : & / sp ABCDEF GHIJKL MNOPQR STUVWX YZ.,’- To enter D: a. Press the first one-touch key from the left on the bottom row.
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Section 700 - Operation Chapter 3. System Features b. Press the fourth FF key from the left on the bottom row. - To enter o: a. Press the third one-touch key from the left on the top row. b. Press the third FF key from the left on the bottom row.
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Chapter 3. System Features Section 700 - Operation Hardware Requirements • N/A Considerations • • Extension names can be up to 10 characters in length. The ability to make extension name assignments is allowed/restricted to anyone with a Class of Service (COS) that allows access to User Maintenance features. (See Chapter 4 “User Maintenance” of this document.) Speed Dial Name Assignments You can assign names to PSD numbers from a display telephone without entering the programming mode.
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Section 700 - Operation Chapter 3. System Features SSD Names: To set SSD names using a large-display or small-display phone: Action Result 1. Lift the handset or press the ON/OFF key. 2. Press the PROG key. 3. Press the * key. 4. Enter 1 for the SSD Name Assignment mode. SSD NO.=> SSD NAME displays 5. Enter the speed dial bin number (00-79 or 000-799). -SSDXXX 6. Press the HOLD key. A B C D E F XXX displays (where XXX = specified SSD bin number) 7. Press the FL/R key to clear the current data.
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Chapter 3. System Features • Section 700 - Operation The ability to make extension name assignments is allowed/restricted to anyone with a Class of Service (COS) that allows access to User Maintenance features. (See Chapter 4 “User Maintenance” of this document.) Network Facilities Description The System supports networking facilities such as: • Network Attendant Reversion (Version 3.5 and higher) • Network Call Routing • Network Call Transfer • Network Centralized Attendant (Version 3.
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Section 700 - Operation Chapter 3. System Features Network Centralized Voice Mail Version 3.5 and later Network Centralized Voice Mail allows one primary attendant group in the network to handle network attendant calls. Related Programming • • • • • • • • FF6-2-04: Route Table: Digit Modify Pattern No.
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Chapter 3. System Features Section 700 - Operation Network Transfer Recall Version 3.5 and later Network Transfer Recall allows a call which has been transferred to another node to recall back to the transferring extension. Tandem Connection Tandem Connection allows calls that are received over the network tie lines to be automatically routed on to another PBX or out to the public network.
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Section 700 - Operation Chapter 3. System Features Considerations • • Up to four SLTs can be connected to one PFU. For added protection against power outages, backup batteries can be installed in the System. Backup batteries provide full telephone service and system features to all System extensions for a limited amount of time. With maximum traffic, the backup batteries last up to 30 minutes in the ICX.
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Chapter 3. System Features Section 700 - Operation PC-Based Customizing Tool The System can be completely configured using the PC-Based Customizing Tool. This may be done either by directly connecting to the System or by remote connection using a modem. The System database can be uploaded and downloaded for easy storage and retrieval. The PC-Based Customizing Tool connects to the System through the RS232C maintenance port. Hardware Requirements • N/A Considerations • N/A QSIG ISDN Lines Version 3.
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Section 700 - Operation • • • • • Chapter 3. System Features DDI Day/Night Busy/Delayed Ringing Busy Lamp Field Immediate Ringing Busy Lamp Field Delayed Ringing Slide Ringing Alarm Ringing Day 1/ Day 2/Night Ringing When the System is in Day 1 mode, calls can be directed to ring at one or more extensions or at a hunt group per the Day 1 ringing assignments. When the System is in Day 2 mode, calls can be directed to ring at one or more extensions or at a hunt group per the Day 2 ringing assignments.
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Chapter 3. System Features Section 700 - Operation Considerations • N/A DDI (DID) Day/Night Busy/Delayed Ringing DDI Day/Night Busy/Delayed Ringing causes an incoming DDI call to a busy primary extension to ring at a designated extension or extensions. DDI Busy/Delayed Ringing also causes an incoming DDI call that is unanswered at a primary extension within a certain period of time, to ring at a designated extension or extensions. Separate ring destinations are available for day and night modes.
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Section 700 - Operation Chapter 3. System Features One possible use for Slide Ringing is in an office with a common secretary. A non-ringing FF key can be assigned for each trunk used by the group. If a call is not answered within the slide ringing timer, the call will ring the common secretary. Hardware Requirements • N/A Considerations • N/A Alarm Ringing Alarm Ringing allows the incoming ringing tone to be changed if the call is not answered in a predetermined time.
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Chapter 3. System Features Section 700 - Operation For example, an outgoing call is an LRS Outgoing call (L) but it is also a transferred call. The Call Logging data condition code will be T to indicate that the call was an Outgoing Transfer. (A transferred call’s condition code takes precedence over the type of call - LRS Outgoing call [L].) Table 9.
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Section 700 - Operation Chapter 3. System Features 6 Dialled No. (24 digits max. including 0-9, *, # Cannot display Flash or Pause. If a number is hidden, * will appear instead of digits. * will stay with the call even if the call is transferred. For Format 2, an I Proceeds the digits if it is an incoming call.) 7 Accounting Code (10 digits max.
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Chapter 3. System Features Section 700 - Operation business related calls and reduces phone bills by only allowing long distance calls over designated lines. TRS (Call Barring) can be used in conjunction with Automatic Route Selection (ARS). • TRS (Call Barring ) classes are set on an extension and trunk basis. Up to 50 TRS (Call Barring) classes can be assigned. • Each TRS (Call Barring) class is then assigned to a TRS level. This level is used as the basis for allowing or restricting calls.
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Section 700 - Operation Chapter 3. System Features Considerations • • Trunks can only appear in one trunk group. If Automatic Call Routing is enabled, the MCO access code (default = 9 [UK/HK] and 0 [Taiwan/Malaysia/Indonesia]) automatically accesses the Automatic Route Selection (ARS) features.
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Chapter 3. System Features Section 700 - Operation Trunk Interface - ISDN-PRI The System supports ISDN PRI with the VB-44540 ISDN PRI Interface unit. The VB-44540 is a T/SPoint ISDN PRI that supports 30B (for UK) or 23B (for HK) (bearer) channels and 1 D (data) channel (30B + D; 2M) (23B + D; 1.5M). This unit connects to an ISDN DSU. Up to 3 units may be installed in a CCU if you use full channel (30B + D)/(23B + D or 24B). A maximum of 18 units may be utilised in a fully equipped system.
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Section 700 - Operation Chapter 3. System Features call to a group using the Virtual Extension feature.) DDI Busy/Delayed Ringing is also available with DDI Ringing. (See “DDI (DID) Day/Night Busy/Delayed Ringing” on page 62.) For more information on DDI trunk Trunk Interface, see “Trunk Interface - DDI (Not Available on UK, TX or EX Model)” on page 67. Hardware Requirements • N/A Considerations • Caller ID takes priority over the DDI name assignment.
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Chapter 3. System Features Section 700 - Operation DIL Delayed Incoming Ring Enhancement Version 4.0 and higher Prior to Version 4.0, a DIL call that was not answered by the Immediate Ringing extension was simultaneously passed to all other extensions in the MCO if Delayed Ringing was set. Beginning with Version 4.0, an incoming DIL call that is not answered can be passed to a single Delayed Ring destination or to all extensions with an MCO key that includes the incoming exchange line.
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Section 700 - Operation Chapter 3. System Features Multiple Ringing Description Multiple Ringing allows trunk calls into the System to be directed to ring multiple extensions in the System. This can be very useful when anyone in a group may answer a call. This can also be very useful at night when only a selected number of people are available to handle calls. Hardware Requirements • N/A Considerations • N/A Virtual Port Description Virtual ports are not physical ports in the System.
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Chapter 3.
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Section 700 - Operation Chapter 3. System Features Operation To set a Call Forward ID Code for Voice Mail: Action Result 1. Go offhook or press ON/OFF key. 2. Dial the Call Forward ID Code (default = 715 [UK/HK or 715# [Taiwan, Malaysia, Indonesia]). Enter V.M. ID displays 3. Enter the ID code required by voice mail (see your voice mail manual). Usually this is the extension number. Stored V.M. ID displays 4. Press the HOLD key. 5. Go onhook or press ON/OFF key.
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Chapter 3. System Features • Section 700 - Operation Only one Voice Mail ID Code is available for the system. Disconnect Signal Beginning with CPC Version 3.0, either busy tone or silence can be sent to a third-party voice mail system when the caller hangs up. High Priority Message Waiting Message waiting displays and LEDs may be utilized by the Voice Mail system to indicate that a Voice Mail message has been left in your mail box.
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Section 700 - Operation Chapter 3. System Features Voice Mail Transfer Key Description The Voice Mail Transfer (VM/TRF) key allows you to transfer calls to voice mailboxes without waiting for voice mail to answer. You can assign a Voice Mail Transfer key from a phone or through system programming. Two Voice Mail Transfer keys are available. VM Transfer Key 1 will transfer to a voice mail extension number. Voice Mail Transfer Key 2 will transfer to the voice mail pilot number.
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Chapter 3. System Features Section 700 - Operation Considerations • • • • • • 76 The VM/TRF key can be assigned to any key phone, DSS/72 or EM/24. The VM/TRF key cannot be assigned to a one-touch key. The VM/TRF key can be used to transfer intercom as well as trunk calls to a voice mailbox. The Voice Mail Transfer ID codes are assigned in the Maintenance Programming section. Up to ten digits can be stored.
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Chapter 4.
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Chapter 4. User Maintenance • • • • • • • • 78 Section 700 - Operation Personal Speed Dial (PSD) Assignment - including PSD number and name Send Text Messages System mode. You can set the System to handle incoming calls, outbound call routing, and built-in voice mail call messages differently depending upon whether the system is in Day 1 mode, Day 2 mode, or Night mode.
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Section 700 - Operation Chapter 4. User Maintenance About User Programming User Maintenance requires a Digital Display Key Telephone assigned to a Class of Service (COS) that allows User Maintenance. The procedures in the following sections describe the basic steps used for modifying parameters. However, there are many alternative ways to view and modify the parameters using special keys and procedures.
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Chapter 4. User Maintenance Section 700 - Operation Note: Your extension’s COS must be properly set to allow User Maintenance access. Also, only one user may enter User Maintenance or System Programming at a time. Set Absence Messages Description This menu item specifies absences messages. Operation To set Absence Messages using either a large-display or small-display phone: Action 1. If not already in User Maintenance mode, enter User Maintenance mode. (See “To enter User Maintenance mode:” on page 79.
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Section 700 - Operation Chapter 4. User Maintenance Action 11. To set additional Absence Messages, press the volume up or down key or press the HOLD key to move to the desired Absence Message. Result Desired Absence Message displays 12. Repeat steps 7-11 until all Absence Messages are entered. 13. Press the MEMORY key to exit the entry mode. Enter Msg # displays 14. To return to the top menu level (81), press the PROG key. 81- OR...
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Chapter 4. User Maintenance Section 700 - Operation Action Result 10. To set Call Forward Busy destinations for additional extensions, press the volume up and down key or press the HOLD key to move to the desired Extension. 11. Repeat steps 9-11 until all extension are entered. 12. Press the MEMORY key to exit the entry mode. 13. To return to the top menu level (81), press the PROG key. 81- OR... User MAINT displays To exit the User Maintenance mode, press the ON/OFF key. OR...
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Section 700 - Operation Chapter 4. User Maintenance Action Result 7. Enter the Call Forward ID code. Notes: The ID code may contain up to 16 digits and contain 0, 1-9, *, #, pause (REDIAL key). To clear an entry or any existing data, press the FL/R key. 8. Press the HOLD key to store the entry. Next extension number displays 9. To set additional Call Forward ID codes, press the volume up or down key or press the HOLD key to move to the desired extension. Desired extension displays 10.
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Chapter 4. User Maintenance Section 700 - Operation Action Result 6. Dial the extension number. Enter CODE displays 7. Press the HOLD key. 8. Enter the destination extension. 9. Press the HOLD key to store the entry. Next extension number displays 10. To set Call Forward No Answer destinations for additional extensions, press the volume up and down key or press the HOLD key to move to the desired Extension. 11. Repeat steps 9-11 until all extension are entered. 12.
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Section 700 - Operation Chapter 4. User Maintenance Operation To set a Caller ID Logging Extensions using either a large-display or small-display phone: Action 1. If not already in User Maintenance mode, enter User Maintenance mode. (See “To enter User Maintenance mode:” on page 79.) Result 81User MAINT displays 2. At the 81 level, enter 10. 8110- 3. Press the HOLD key. CID Logging EXT displays CID Logging # displays 4. Press the HOLD key. 5. Enter log control number. 6. Press the HOLD key. 7.
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Chapter 4. User Maintenance Section 700 - Operation Some bushiness may have special operating hours based on the day of the month. For instance, a company may work half-days on the second Saturday of each month. Operation To set the Day of Week Modes: Action 1. If not already in User Maintenance mode, enter User Maintenance mode. (See “To enter User Maintenance mode:” on page 79.) Result 81User MAINT displays 2. At the 81 level, enter 07. 8107- 3. Press the HOLD key. System Mode displays 4. Enter 3.
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Section 700 - Operation Table 10. Chapter 4. User Maintenance Day of the Week - addresses ADDRESSES FOR THESE DAYS OF THE WEEK: -- DAY OCCURRENCE -(e.g.
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Chapter 4. User Maintenance Section 700 - Operation Action Result 200 6. Press the HOLD key. :MMDD PTN 1 Start Day displays 7. Enter the start date by month (two characters) and day (two characters) for Exception Period 1. Note: To clear an entry or existing data, press the FL/R key. 201 8. Press the HOLD key. :MMDD PTN 1 Stop Day displays 9. Enter the stop date by month (two characters) and day (two characters) for Exception Period 1. Note: To clear an entry or existing data, press the FL/R key.
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Section 700 - Operation Chapter 4. User Maintenance Hardware Requirements • N/A Considerations • N/A Set Extension Names Description You can assign names to each extension, even if the extension is not a display telephone. When the extension is called, the name appears on the display. For more information on the digital key telephone display, see “Display Information” on page 157. Operation To set extension names using either a large-display or small-display phone: Action 1.
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Chapter 4. User Maintenance Section 700 - Operation Action Result 10. Repeat steps 8-9 as many times as necessary to enter the desired speed dial name. Note: Press the FL/R key to clear the entire entry. 11. Press the HOLD key to store the entry. Next extension number displays 12. To set additional extension names, press the volume up and down key or press the HOLD key to move to the desired SSD. 13. Repeat steps 8-12 until all extension names are entered. 14.
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Section 700 - Operation Chapter 4. User Maintenance Action Result 5. Dial the extension number of the phone being programmed. MSG-ID EXT XXX displays (where XXX = extension number) 6. Press the HOLD key. 7. Enter the Message Key ID code. Notes: The ID code may contain up to 16 digits and contain 0, 1-9, *, #, pause (REDIAL key). To clear an entry or existing data, press the FL/R key. 8. Press the HOLD key to store the entry. Next extension number displays 9.
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Chapter 4. User Maintenance Section 700 - Operation To set the Mode Schedule: Action 1. If not already in User Maintenance mode, enter User Maintenance mode. (See “To enter User Maintenance mode:” on page 79.) Result 81User MAINT displays 2. At the 81 level, enter 07. 8107- 3. Press the HOLD key. System Mode displays 0- 4. Press the HOLD key. Mode Schedule displays 000 5. Press the HOLD key. :HHMM PTN 1-1 Start T displays 6.
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Section 700 - Operation Table 12. Chapter 4. User Maintenance Mode Schedule Patterns - addresses & values FF8 1 07 0 (00-29) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs.
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Chapter 4. User Maintenance Section 700 - Operation Operation To set PSD names using either a large-display or small-display phone: Action 1. If not already in User Maintenance mode, enter User Maintenance mode. (See “To enter User Maintenance mode:” on page 79.) Result 81User MAINT displays 2. At the 81 level, enter 01. 8101- 3. Press the HOLD key. PSD Assignment displays 4. Enter 1. 1 5. Press the HOLD key. : PSD Name displays EXT Number displays 6. Press the HOLD key. 7.
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Section 700 - Operation Chapter 4. User Maintenance Action Result 17. Press the MEMORY key to exit the PSD name entry mode. Enter PSD # XXX displays (where XXX = extension number) 18. To return to the top menu level (81), press the PROG key. 81- OR... User MAINT displays To exit the User Maintenance mode, press the ON/OFF key. OR... ON/OFF LED goes off Hardware Requirements • N/A Considerations • N/A Example 1. Large-Display Phone To enter D: a. Press the first soft key on the top left. b.
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Chapter 4. User Maintenance Section 700 - Operation b. Press the third FF key from the left on the bottom row. Example 2. Small-Display Phone Refer to the following diagram to determine which one-touch key to press. abcdef ghijkl mnopqr stuvwx y z : & / sp ABCDEF GHIJKL MNOPQR STUVWX YZ.,’- To enter D: a. Press the first one-touch key from the left on the bottom row.
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Section 700 - Operation Chapter 4. User Maintenance b. Press the fourth FF key from the left on the bottom row. To enter o: a. Press the third one-touch key from the left on the top row. b. Press the third FF key from the left on the bottom row.
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Chapter 4. User Maintenance Section 700 - Operation Set Personal Speed Dial Numbers Description For a description of Personal Speed Dial (PSD), see “Personal Speed Dial” on page 192 for a Digital Key Telephone, “Personal Speed Dial” on page 255 for a Digital Single Line Telephone (DSLT), and “Personal Speed Dial” on page 303 for a Single Line Telephone (SLT). Operation To set PSD numbers: Action 1. If not already in User Maintenance mode, enter User Maintenance mode.
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Section 700 - Operation Chapter 4. User Maintenance Considerations • N/A Set Send Text Messages Description You can send a text message to a key telephone with a display when you are sending call waiting signal (Auto camp-on or manual camp-on). This menu item specifies the text messages that may be sent. Operation To set Send Text Messages using either a large-display or small-display phone: Action 1. If not already in User Maintenance mode, enter User Maintenance mode.
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Chapter 4. User Maintenance Section 700 - Operation Action Result 11. Repeat steps 9-10 as many times as necessary to enter the desired Text Message. Note: Press the FL/R key to clear the entire entry. 12. Press the HOLD key to store the entry. Next message number displays 13. To set additional text Messages, press the volume up or down key or press the HOLD key to move to the desired Send Text Message. Desired Text Message displays 14. Repeat steps 9-13 until all Send Text Messages are entered. 15.
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Section 700 - Operation Chapter 4. User Maintenance Action Result 1- 5. Press the HOLD key. Mode Special Day displays 1000 6. Press the HOLD key. :MMDD Special Day 01 displays 7. Enter the date by month (two characters) and day (two characters) for the Special Day 1. Note: To clear an entry or existing data, press the FL/R key. 1001 8. Press the HOLD key. :HHMM S Day 01-1 Start displays 9. Enter the start time in hours (two characters) and minutes (two characters) for mode 1.
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Chapter 4. User Maintenance Table 13. Section 700 - Operation Special Day Start Time/Mode - addresses & values FF8 1 07 1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs.
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Section 700 - Operation Chapter 4. User Maintenance FF8 1 07 1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs.
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Chapter 4. User Maintenance Section 700 - Operation FF8 1 07 1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs.
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Section 700 - Operation Chapter 4. User Maintenance FF8 1 07 1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs.
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Chapter 4. User Maintenance Section 700 - Operation FF8 1 07 1 (1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs.
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Section 700 - Operation Chapter 4. User Maintenance Considerations • N/A Set System Date/Time/Day Description The System allows you to change the date, time, and day of week. When setting the time, you can specify 12 or 24 hour format. Operation To change the system date, time, and day of week: Action 1. If not already in User Maintenance mode, enter User Maintenance mode. (See “To enter User Maintenance mode:” on page 79.) Result 81User MAINT displays 2. At the 81 level, enter 000. 0 3.
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Chapter 4. User Maintenance Section 700 - Operation Hardware Requirements • N/A Considerations • N/A Set System Speed Dial Index Description For a description of System Speed Dial (SSD), see “System Speed Dial” on page 194 for a Digital Key Telephone, “System Speed Dial” on page 257 for a Digital Single Line Telephone (DSLT), and “System Speed Dial” on page 305 for a Single Line Telephone (SLT). Operation To set SSD index using either a large-display or small-display phone: Action 1.
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Section 700 - Operation Chapter 4. User Maintenance Action Result 10. Use the bottom row of FF keys to select a single letter. • See Example 1. Large-Display Phone on page 95. • See Example 2. Small-Display Phone on page 96. Notes: • Press the * key to erase a single entry. • Press the # key to enter a space. 11. Repeat steps 9-10 as many times as necessary to enter the desired SSD name. Note: Press the FL/R key to clear the entire entry. 12. Press the HOLD key to store the entry.
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Chapter 4. User Maintenance Section 700 - Operation To set SSD names using either a large-display or small-display phone: Action 1. If not already in User Maintenance mode, enter User Maintenance mode. (See “To enter User Maintenance mode:” on page 79.) Result 81User MAINT displays 2. At the 81 level, enter 02. 8102- 3. Press the HOLD key. SSD Assignment displays 4. Enter 1. 1 5. Press the HOLD key. : SSD Name displays Enter SSD # displays 6. Press the HOLD key. 7.
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Section 700 - Operation Chapter 4. User Maintenance Hardware Requirements • N/A Considerations • N/A Set System Speed Dial Numbers Description For a description of System Speed Dial (SSD), see “System Speed Dial” on page 194 for a Digital Key Telephone, “System Speed Dial” on page 257 for a Digital Single Line Telephone (DSLT), and “System Speed Dial” on page 305 for a Single Line Telephone (SLT). Operation To set SSD numbers: Action 1.
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Chapter 4. User Maintenance Section 700 - Operation Hardware Requirements • N/A Considerations • N/A Set Text Message Replies Description This menu item specifies reply text messages. Operation To set Text Message Replies using either a large-display or small-display phone: Action 1. If not already in User Maintenance mode, enter User Maintenance mode. (See “To enter User Maintenance mode:” on page 79.) Result 81User MAINT displays 2. At the 81 level, enter 11. 8111- 3. Press the HOLD key.
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Section 700 - Operation Chapter 4. User Maintenance Action Result 10. Use the bottom row of FF keys to select a single letter. • See Example 1. Large-Display Phone on page 95. • See Example 2. Small-Display Phone on page 96. Notes: • Press the * key to erase a single entry. • Press the # key to enter a space. 11. Repeat steps 9-10 as many times as necessary to enter the desired Text Message. Note: Press the FL/R key to clear the entire entry. 12. Press the HOLD key to store the entry.
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Chapter 4. User Maintenance Section 700 - Operation To set the Verified Account code: Action 1. If not already in User Maintenance mode, enter User Maintenance mode. (See “To enter User Maintenance mode:” on page 79.) Result 81User MAINT displays 2. At the 81 level, enter 04. 8104- 3. Press the HOLD key. Verified ACCD displays Table Number displays 4. Press the HOLD key. 5. Enter the Verified Account table number (001-500). XXX- 6. Press the HOLD key.
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Section 700 - Operation Chapter 4. User Maintenance Hardware Requirements • N/A Considerations • N/A Set Walking TRS (Call Barring) Codes Description You can assign Walking TRS (Call Barring) Codes for each extension. Operation To set Walking TRS (Call Barring) Codes using either a large-display or small-display phone: Action 1. If not already in User Maintenance mode, enter User Maintenance mode. (See “To enter User Maintenance mode:” on page 79.) Result 81User MAINT displays 2.
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Chapter 5. Key Telephone Features This chapter describes Key telephone features. Key telephones are proprietary digital phones that provide feature access through a combination of feature keys and access codes.
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Chapter 5.
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Section 700 - Operation Chapter 5.
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Chapter 5. Key Telephone Features Section 700 - Operation Key Telephone As an example of a key telephone, Figure 2 illustrates the Panasonic model VB-44225/VBD411LDSUK. This model provides a large display that includes one-touch access to speed dial numbers, telephone features, and Help screens. Figure 2. Large Display Key Telephone Absence Message Description Extension users can leave text messages on their phones when they are away.
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Section 700 - Operation Chapter 5. Key Telephone Features Table 14. Absence Messages Message No. Message Text Message No. Message Text 0 In Meeting 5 Absence_No_5 1 At Lunch 6 Absence_No_6 2 Out of Office 7 Absence_No_7 3 Vacation 8 Absence_No_8 4 Another Office 9 Absence_No_9 Optionally, a return time can be input.
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Chapter 5. Key Telephone Features Section 700 - Operation Hardware Requirements • N/A Considerations • Calling parties without a display get a ring back tone, rather than the Absence Message. • If a message code number that has not been programmed is selected, Absence No.n, appears on the display (n = message number). • Regardless of setting an Absence Message on a DDI/DL extension, DDI/DL calls are routed according to the trunk ringing setting.
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Section 700 - Operation Chapter 5. Key Telephone Features Non-Verified Account Codes Non-verified Account codes are voluntary codes. (i.e., You do not have to enter an account code before making a call.) You can assign Non-verified Account codes to both incoming and outgoing calls. To assign an account code to an outgoing call, you enter the account code before making the call or during the call. To assign an account code to an incoming call, you enter the account code during the call.
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Chapter 5. Key Telephone Features Section 700 - Operation Action Result 5. Press a vacant trunk key or enter a Trunk Access Code (default = 9 [UK/HK] or 0 [Taiwan, Malaysia, Indonesia]). CO Trunk Key LED lights 6. Dial the phone number. Dialled phone number displays Hardware Requirements • An Call Logging printer or external call accounting system is required to collect account code records.
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Section 700 - Operation Chapter 5. Key Telephone Features Hardware Requirements • N/A Considerations • • • Up to 20 extensions can be included in an attendant group. The attendant pilot number is flexible. If a member of an attendant group is for a virtual extension, multiple extensions in the attendant group can be made to ring at once when the virtual number is dialled.
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Chapter 5. Key Telephone Features Section 700 - Operation Background Music Description If your System is set up to provide Background Music, music can be played from the speakers of idle telephones. If a call is made to an extension receiving Background Music, the music stops and the phone rings. Background Music is also interrupted when the phone goes offhook. The System can also provide Music-on-Hold (MOH) using a separate music source (except with CPC-HS).
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Section 700 - Operation Chapter 5. Key Telephone Features Busy Override Description Busy Override allows you to break into another user’s outside or intercom calls to relay urgent information or to create three-party conference calls. Operation To break into a call with a line appearance on your phone (Trunk Key Busy Override): Action 1. Press the lit direct trunk key.
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Chapter 5. Key Telephone Features Section 700 - Operation Callback Request Description If you dial a busy extension, Callback Request enables the System to call you back when that extension becomes free. When you answer, the System automatically rings the called party again. Operation To set a Callback Request: Action 1. Lift the handset or press the ON/OFF key. 2. Dial the extension number. Result Intercom dial tone • Dialled extension number displays • Busy tone 3.
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Section 700 - Operation Chapter 5. Key Telephone Features Call Forwarding Description Call Forwarding allows you to send your calls to another extension, to an outside line, or to Voice Mail.
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Chapter 5. Key Telephone Features Section 700 - Operation To cancel Call Forwarding-All Calls: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the appropriate Cancel Call Forwarding code: • For your extension, enter 731 (UK/HK) or 731# (Taiwan, Malaysia, Indonesia). • For another extension, enter 751 (UK/HK) or 751# (Taiwan, Malaysia, Indonesia). 3. If cancelling Call Forwarding for another extension, dial the extension number. 4.
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Section 700 - Operation Chapter 5. Key Telephone Features To cancel Call Forwarding - Busy: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the appropriate Cancel Call Forwarding code: • For your extension, enter 732 (UK/HK) or 732# (Taiwan, Malaysia, Indonesia). • For another extension, enter 752 (UK/HK) or 752# (Taiwan, Malaysia, Indonesia). 3. If cancelling Call Forwarding for another extension, dial the extension number. 4.
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Chapter 5. Key Telephone Features Section 700 - Operation To cancel Call Forwarding - No Answer: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the appropriate Cancel Call Forwarding code: • For your extension, enter 733 (UK/HK) or 733# (Taiwan, Malaysia, Indonesia). • For another extension, enter 753 (UK/HK) or 753# (Taiwan, Malaysia, Indonesia). 3. If cancelling Call Forwarding for another extension, dial the extension number. 4.
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Section 700 - Operation • Chapter 5. Key Telephone Features Beginning with Version 4.0 and higher, calls can be forwarded by an extension with an NPDN or PNPDN if the COS gives permission. See “Directory Numbers” on page 153 for more information. Call Hold Description The System provides the following types of Call Hold or Call Park: • System Hold • Floating Hold • Exclusive Hold • Broker’s Hold • Station Call Park System Hold You can place either an outside or intercom call on System Hold.
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Chapter 5. Key Telephone Features Section 700 - Operation To retrieve a held call on a specific trunk: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Specified Trunk Answer code (default = *0). Enter TRK # displays 3. Enter the trunk number.
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Section 700 - Operation Chapter 5. Key Telephone Features Hardware Requirements • N/A Considerations • The number of floating hold orbits available may very depending on the Station/Floating Park Hold Pickup setting (FF1-0-02-0025). The call pickup access code can set to *9 (default).
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Chapter 5. Key Telephone Features Section 700 - Operation Operation To place a call on Exclusive Hold: Action Result 1. While on a call, press the trunk key used for the call or press the HOLD key. • Intercom dial tone • Hold CO XXX displays (where XXX = outside line number) To retrieve a call from Exclusive Hold: Action 1. Press the trunk key on which the call is held.
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Section 700 - Operation Chapter 5. Key Telephone Features Call Park You can use the Call Park function to transfer a call, even if you cannot locate the intended recipient of the call. Trunk, Extension, and Network calls may be parked. There are two ways for an extension to park a call on the ICX or ICXHD. One way is to park the call at the receiving extension and to retrieve the parked call at another extension by dialling the park answer code plus the parking extension number.
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Chapter 5. Key Telephone Features Section 700 - Operation Action Result 3. Dial the extension number to receive the parked call. Park (ext#) displays on lower display 4. If necessary, page the party that needs to retrieve the call. To retrieve a transferred call park: Action Result 1. At the extension with the transferred park call, lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter Call Park Answer/Self access code (default = 772 [UK/HK] or 772# [Taiwan, Malaysia, Indonesia]).
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Section 700 - Operation Chapter 5. Key Telephone Features Call Pickup Description The System allows the following types of call pickup: • Extension Group Pickup • Extension Direct Pickup • Trunk Group Pickup • Trunk Direct Pickup Extension Group Pickup Extension Group Pickup allows you to pick up a direct ringing call (within your extension pickup group or in a different pickup group) without having to dial the number of the ringing extension.
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Chapter 5. Key Telephone Features Section 700 - Operation To use Specified Group Pickup: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the Specified Group Pickup code (default = 703 [UK/ HK] or 703# [Taiwan, Malaysia, Indonesia]). 3. Enter the number of the call pickup group (01-72) where the call is ringing. Extension number or outside phone number displays 4. Complete the call and replace the handset or press the ON/ OFF key.
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Section 700 - Operation Chapter 5. Key Telephone Features Operation To use Trunk Group Pickup: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Trunk Group Pickup code (default = 709 [UK/ HK] or 709# [Taiwan, Malaysia, Indonesia]). Extension number or outside phone number displays 3. Complete the call and replace the handset or press the ON/ OFF key.
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Chapter 5. Key Telephone Features Section 700 - Operation Call Transfer Description The System allows you to transfer calls to either another extension or to an outside number. The transferred calls can be either supervised or unsupervised. (You can also use the Camp-on feature to transfer a call to a busy extension.) Supervised Transfer When completing a supervised transfer, the transferring party remains on the line until the third party answers, then he/she announces the call.
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Section 700 - Operation Chapter 5. Key Telephone Features Unsupervised Transfer When completing an unsupervised transfer, the transferring party hangs up before the third party answers. Operation To transfer a call to another extension without supervising the transfer: Action 1. While on a call, press the HOLD key. Result Intercom dial tone 2. Dial the extension number to which the call is to be transferred. 3.
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Chapter 5. Key Telephone Features Section 700 - Operation Action 3. If your extension does not have Auto Camp-on activated, enter the Camp-on (Call Waiting) code (default = 2 [UK/ HK] or 2# [Taiwan, Malaysia, Indondesia]). Result Camp-on tone heard at the called extension 4.
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Section 700 - Operation Chapter 5. Key Telephone Features Table 15. Call log maximums Call Log Maximums Maximum Maximum number of extensions with Call Log 20 per CCU Number of log entries that can be stored for an extension. (After the call log fills with 10 entries, each additional entry overwrites the oldest log entry.) 10 The Call Log stores information for Caller ID calls that ring a phone.
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Chapter 5. Key Telephone Features Section 700 - Operation To outdial from the Call Log: Action Result 1. Go off-hook or press the ON/OFF key. Intercom dial tone 2. Enter the Call Log feature code (default = CONF 96). Phone enters call log mode. 3. Press the following keys to view the call log: # - Move forward in call log * - Move back in call log 4.
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Section 700 - Operation Chapter 5. Key Telephone Features Call Log Operation on a Large Display Key Telephone Operation To view the Call Log: Action Result 1. Go off-hook or press the ON/OFF key. Intercom dial tone 2. Enter the Call Log feature code (default = CONF 96). Phone enters call log mode. 3. Press the following keys to view the call log: # - Move forward in call log * - Move back in call log NEXT - View the next 5 calls PREV - View the previous 5 calls 4.
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Chapter 5. Key Telephone Features Section 700 - Operation Action Result 3. Press the following keys to view the call log: # - Move forward in call log * - Move back in call log NEXT - View the next 5 calls PREV - View the previous 5 calls 4. To return a call, (and exit the Call Log) Press the Soft key to the left of the desired number to access Access MCO 1 (dial 9 [UK/HK] or 0 [Taiwan, Malaysia, Indonesia]), dial add digits if required (in USA only, usually “1” ), and dial the displayed caller ID #.
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Section 700 - Operation • Chapter 5. Key Telephone Features Caller ID is typically 10 digits. If the local calling area requires 7-digit dialling, the call log outdialling will not operate properly. Camp-on (Call Waiting) Description If you dial a busy extension, you can camp onto that extension and send a Call Waiting signal to the called party. The called party then needs only to replace the handset and pick it up again to be automatically connected to the new call.
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Chapter 5. Key Telephone Features Section 700 - Operation Operation To use Automatic Camp-on: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial the extension number. • Wait XXX displays (where XXX = extension number/name) • Called party hears alert tone from the speaker. • Calling party hears ringback tone 3. Remain on the line until the called party answers. To use Manual Camp-on: Action Result 1. Lift the handset or press the ON/OFF key.
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Section 700 - Operation Chapter 5. Key Telephone Features To answer a Camp-on (Call Waiting) signal: Action Result 1. Replace the handset or press the ON/OFF key. 2. Lift the handset or press the ON/OFF key again to be connected to the waiting call. • Current call placed on hold • Connected to waiting call OR.... Press the HOLD key. Hardware Requirements • N/A Considerations • You can transfer an outside call to a busy extension using Camp-on.
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Chapter 5. Key Telephone Features Section 700 - Operation Operation To establish a conference call: Action Result 1. While on a call, press the HOLD key or the line key of your current call. Extension number, outside line number, or name of held party displays 2. If adding an outside party, press a vacant trunk key, or dial a trunk access code (default = 9 [UK/HK], 0[Taiwan, Malaysia, Indonesia], or 81-84). • Outside dial tone • CO #XXX displays (where XXX = line number) 3.
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Section 700 - Operation Chapter 5. Key Telephone Features To remove a Busy Tone (Hang up) from an 8-party conference: Action Result 1. During an conference with more than 3 parties, press CONF + (n) (where n is the number 1-7 for the conference parties) to individually select a conference party. The other party is placed on hold. 2. If you did not select the conference party that is giving busy tone, re-enter the conference by pressing the CONF key.
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Chapter 5. Key Telephone Features Section 700 - Operation In Version 4.0 and higher, directory numbers may be assigned to stations that are not installed, provided the cabinet is installed. However, once the directory numbers have been assigned to a particular slot, that slot is no longer available. Figure 3. Example Directory Number assignments for Extension 200 When a caller originates a call, the call appears on the first available PDN key.
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Section 700 - Operation Chapter 5. Key Telephone Features To receive a call to a Directory Number (PDN or NPDN): Action 1. If ringing, go off-hook or press the green blinking PDN or NPDN key. Result The PDN or NPDN key lights. If not ringing, press the red blinking PDN or NPDN key. To originate a call using a Non-Primary Directory Number: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone The first available PDN key lights. 2. Press the desired NPDN key.
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Chapter 5. Key Telephone Features Section 700 - Operation To transfer a call to the Primary Directory Number extension (NPDNs not called): Action 1. Place the current call on hold. Result Intercom dial tone 2. Enter the Direct Call to PDN access code (default =766 [UK/HK] or 766# [Taiwan, Malaysia, Indonesia]). 3. Dial the extension number. Dialed number displays 4. If desired, wait until the PDN Extension answers and introduce the call. 5. Hang up.
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Section 700 - Operation Chapter 5.
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Chapter 5. Key Telephone Features Section 700 - Operation Large-Display Phone Figure 5. Large-Display Main Menu (shown in default idle condition) You can easily access and use many telephone features by pressing the soft key next to the desired Main Menu item. These items include: Personal Dial Contains PSD numbers. To scroll through the PSD Directory, press the NEXT or PREV buttons located beneath the display.
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Section 700 - Operation Chapter 5. Key Telephone Features Large-LCD Display During Idle The large display telephone may optionally be set to return to a selected idle screen after the user goes on-hook. If the Large-LCD Display During Idle setting (FF3 0 BSSC 04 11 HOLD) is set to 1 (allow), after moving to the desired menu is displayed, the user may enter ON/OFF PROG ## ON/OFF to select the menu as the idle menu. Small-Display Phone Figure 6.
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Chapter 5. Key Telephone Features Section 700 - Operation Operation To set DND for your own extension: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the DND Set/Cancel code (default = 720 [UK/HK] or 720# [Taiwan, Malaysia, Indonesia]). DND Accepted 3. Replace the handset or press the ON/OFF key. To cancel DND for your own extension: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2.
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Section 700 - Operation Chapter 5. Key Telephone Features • Forced DND override is available. • DND override function is available by Busy Override code. DP to DTMF Signal Conversion Description Dial Pulse (DP) to Dual Tone Multifrequency (DTMF) Signal Conversion allows you to switch from DP to DTMF signalling when using a DP trunk. For instance, if you dial into a Voice Mail system using a DP trunk, you can switch to DTMF signalling to communicate with the Voice Mail system.
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Chapter 5. Key Telephone Features Section 700 - Operation Considerations • Pressing a DSS key while connected to an outside line places the line on hold. • A maximum of 12 DSS/72 consoles can be connected to a 96-port system. EM/24 Console Description The EM/24 is a 24-key console that can be attached to a key telephone. The 24 keys on the EM/24 can be programmed as Direct Station Select (DSS) keys for internal lines.
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Section 700 - Operation Chapter 5. Key Telephone Features Flexible Function Keys Description You can assign frequently used functions to programmable keys on key phones, DSS/72 consoles, and EM/24 consoles. All keys not already assigned as line or speed dialling keys are available for programming. You can store either Fixed Feature codes or Flexible Feature codes in an FF key. (The LED of the Flexible Function [FF] key will not light when digits are stored in the key.
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Chapter 5. Key Telephone Features Section 700 - Operation To erase a code stored on an FF key: Note: You cannot use the following procedure to clear FF keys that have been assigned as trunks. Trunk keys can only be cleared through system programming. Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Press the PROG key. 3. Press the FF key that was programmed. Programmed code displays 4. Press the HOLD key.
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Section 700 - Operation • Chapter 5. Key Telephone Features The RELEASE key functions as listed in the table below. Status Condition Operation when RELEASE key is pressed Idle -- Ignore. Monitor ON (speaker) or Headset Mode Several held calls Latest held call will be transferred; phone returns to idle status (Monitor OFF). No held calls Current call (talk) will be released; phone returns to idle status (Monitor OFF).
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Chapter 5.
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Section 700 - Operation Chapter 5. Key Telephone Features REDIAL + Fixed Feature Code + (additional digits to program into key) Default Flexible Feature Code Feature Description DND Clear from Attendant ∗20 750 (UK/HK) or 750# (TMI) ∗21 7∗∗ Alarm Set ∗22 ∗31 Alarm Clear ∗23 ∗39 BGM On/Off ∗24 ∗30 (if not listed, must use Fixed Feature Code) Call Forward (All/Busy/No-Answer/ DND): Clear (Prior to Ver 3.0) Call Forward (All/Busy/No-Answer/ DND and Absence Message: Clear (Version 3.
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Chapter 5.
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Section 700 - Operation Chapter 5. Key Telephone Features Feature Description REDIAL + Fixed Feature Code + (additional digits to program into key) PDN #1 Key 01 PDN #2 Key 02 PDN #3 Key 03 NPDN #1 Key 01 + (Ext No. 0-9999) NPDN #2 Key 02 + (Ext. No. 0-9999) NPDN #3 Key ACD-1 Wrap Key 03 + (Ext. No. 0-9999) ∗#83 (Version 3.5 and higher) ACD-2 Wrap Key ∗#88 (Version 3.5 and higher) Text Message Sent ∗75 + (Message code no. 0-9) Text Message Reply ∗76 + (Message code no.
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Chapter 5. Key Telephone Features Section 700 - Operation Considerations • Handsfree Answerback can be used to respond to only voice calls from other extensions - not tone calls. • Both the called and calling parties must belong to an Extension Class of Service (COS) that allows Voice Calling. Handsfree Operation Description Handsfree Operation allows you to use all available System features without lifting the handset. Any speakerphone can be operated handsfree.
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Section 700 - Operation Chapter 5. Key Telephone Features Note: If Headset mode is already on, the following procedure turns it off. If Headset mode is off, this procedure turns it on. Action 1. Pick up the handset or press the ON/OFF key. Result Intercom dial tone 2. Press the PROG key. 3. Enter 90 for Headset mode. 4. Replace the handset or press the ON/OFF key. Hardware Requirements • A headset must be installed.
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Chapter 5. Key Telephone Features Section 700 - Operation Hot Line Description Hot Line enables you to immediately connect to another pre-assigned extension or speed dial number simply by lifting the handset. You do not have to dial any digits. Operation To immediately connect to a pre-assigned extension or speed dial number: Action 1. Lift the handset or press the ON/OFF key.
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Section 700 - Operation Chapter 5. Key Telephone Features Action 3. If your extension is set for tone calling and you want to make a voice call, enter 1. Result • Dallied number displays • INT LED lights Or, if your extension is set for voice call and you want to make a tone call, enter 1. 4. Speak when your call is answered. 5. Replace the handset or press the ON/OFF key.
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Chapter 5. Key Telephone Features Section 700 - Operation Considerations • Extension Class of Service (COS) determines whether Last Number Redial can be used for both intercom and trunk calls or trunk calls only.
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Section 700 - Operation Chapter 5. Key Telephone Features Action Result 3. Press the REDIAL key. 4. Enter the code for the desired DSS/BLF mode as follows: 9+ Ext # ---- DSS Mode Only 81+ Ext # --- DSS/BLF Immediate Ring 82 + Ext # -- DSS/BLF Delayed Ring 83 + Ext # -- DSS/BLF No Ring 5. Press the HOLD key. To make an intercom call using the DSS/BLF key: Action Result 1. Press the flashing DSS/BLF key. To pick up a call on a DSS/BLF key: Action Result 1.
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Chapter 5. Key Telephone Features Section 700 - Operation Operation Action To place a call on System Trunk Hold (page 133)... 1. Press the HOLD key. To transfer a call... 1. Press the HOLD key. 2. Dial the destination extension. 3. Press the PROG key. Hardware Requirements • N/A Considerations • N/A MCO Appearances Description You can make and receive trunk calls using an MCO key. Each extension can have up to 5 MCO keys. An MCO key can be assigned to any of the pooled trunk groups.
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Section 700 - Operation Chapter 5. Key Telephone Features • There are five groups of outside lines: (usually 9 [UK/HK], 0 [Taiwan, Malaysia, Indonesia], or 81-84 by default) . • MCO keys cannot be assigned on the DSS/72 or the EM/24. • An MCO key must be assigned in programming mode. The MCO key cannot be assigned by the end user with FF key assignments. Message Key Description The System supports the MSG FF key on the VB-44225/VB-D411LDSUK large-display phone.
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Chapter 5. Key Telephone Features Section 700 - Operation Message Waiting/Callback Description If you try to call an extension that is busy or does not answer, you can leave a message wait indication at that extension, requesting a return call. Operation To leave a message waiting indication: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Dial the extension number. 3.
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Section 700 - Operation Chapter 5. Key Telephone Features Note: Message waiting/callback messages may also be cancelled by either the originator or the receiver by calling the other party. Hardware Requirements • N/A Considerations • The System has priority message waiting for 3rd-party Voice Mail. See “Voice Mail Integration (Third Party)” on page 72. Mute Function Description Mute Function allows you to block outgoing audio to the other party while on a call.
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Chapter 5. Key Telephone Features Section 700 - Operation Considerations The fixed MIC key works both for handset mute and microphone mute. But only VB-D4,VB-D6/VB442XX-Series phones have the fixed MIC key, so others must assign an FF key as a MIC key. Offhook Monitor Description Offhook Monitor lets you put a call on speaker while the handset is offhook. You can still communicate with the other party via the handset, but you will also be able to hear the other party on the phone’s speaker.
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Section 700 - Operation Chapter 5. Key Telephone Features Operation After receiving an offhook signal during a call: Action 1. Press the HOLD key. Result First call on hold 2. Press the flashing FF key for the trunk of the incoming call. Note: For details about handling multiple calls, see “Call Hold” on page 133. Hardware Requirements • N/A Considerations • The trunk call type may be multiple ring, direct, BLF Ring, or camp-on.
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Chapter 5. Key Telephone Features Section 700 - Operation Table 19. Text Message Replies Message No. Message Text Message No. Message Text 1 Take A Message 6 User Defined 2 Please Hold 7 User Defined 3 Will Call Back 8 User Defined 4 Transfer 9 User Defined 5 Unavailable 0 User Defined Operation To make an OHVA : Action Result 1. Lift the handset or press the ON/OFF key. 2. Dial the extension number. Busy signal 3.
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Section 700 - Operation Chapter 5. Key Telephone Features Action Result 3. Enter OHVA feature access code (default = 8 [UK/HK] or 8# [Taiwan, Malaysia, Indonesia]) and announce the call to be transferred. 4. If transfer is: • Not accepted, retrieve the call by pressing the associated flashing MCO key (if an appearing call) or by pressing the HOLD key (if a non appearing call). • Accepted, and On-hook Transfer is enabled for your extension, replace the handset or press the ON/OFF key.
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Chapter 5. Key Telephone Features Section 700 - Operation One-Touch Keys Description You can use one-touch keys to store telephone numbers, speed dial numbers, or feature access codes. To dial the stored number, you go offhook and press the desired key. Operation To program a one-touch key for outside telephone numbers: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Press the PROG key. 3. Press the one-touch key to be programmed. 4. Dial the phone number to be stored.
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Section 700 - Operation Chapter 5. Key Telephone Features Action 6. If a pause is required, press the FL/R key Result • Pause occurs between access code and telephone number • R displays 7. Repeat steps 4-5 (up to 5 more times) for each additional speed dial number to be chained. 8. Press the HOLD key. 9. Replace the handset or press the ON/OFF key. To assign a feature code or extension number to a one-touch key: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2.
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Chapter 5. Key Telephone Features Section 700 - Operation Onhook Dialling Description Onhook Dialling is a standard feature for key telephones where you can dial onhook using the dialpad, one-touch keys, or FF keys. Operation To dial onhook: Action 1. Press the ON/OFF key. Result Intercom dial tone 2. Dial the phone number. Hardware Requirements • N/A Considerations • N/A Paging Description The System allows you to make both internal and external pages and announcements.
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Section 700 - Operation Chapter 5. Key Telephone Features Meet-Me Answer To answer a page using Meet-Me Answer: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Meet Me Answer code (default = ##). Connected to specified party Hardware Requirements • External relays, amplifier, and speakers are required for external paging. Considerations • • • • • You can assign the paging access code to a one-touch or FF key. Beginning with Version 4.
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Chapter 5. Key Telephone Features Section 700 - Operation Considerations • If disabled in Extension Programming, you must press the line key or enter the feature code for incoming pick-up in order to answer a call. Room Monitoring Version 4.0 and higher Description This feature allows the user to monitor the sounds in a room from another extension or room. The transmitter in the telephone handset is used as a remote “microphone” for monitoring these sounds.
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Section 700 - Operation Chapter 5. Key Telephone Features To set up the monitoring extension: Action Result 1. Dial the monitoring extension access code (default 776) and the extension number of the monitored extension, OR... The monitoring extension enters the monitoring mode. (If the monitored extension has an LCD display, a confirmation message will also be shown.) Press an FF key assigned the monitored access code and the extension number of the monitored extension, OR...
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Chapter 5. Key Telephone Features Section 700 - Operation Considerations • • • • • • • • If the monitored extension is placed on-hook while Room Monitoring is activated, the monitoring extension will hear a fast busy tone. If the monitoring extension goes on-hook while Room Monitoring is activated, the monitored extension will remain in the monitored mode, and can be accessed by any other extension allowed to access the room monitoring mode.
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Section 700 - Operation Chapter 5. Key Telephone Features To initiate Silent Monitor: Action Result 1. Press ON/OFF + 768 + Extension number you want to monitor OR... Press the FF key assigned as a Silent Monitor Key + Extension number you want to monitor* OR... The Silent Monitor feature is active, and the extension is being monitored. (The Silent Monitor key flashes green when Silent Monitor is active.
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Chapter 5. Key Telephone Features Section 700 - Operation Speed Dialling Description The System supports the following speed dial features: • Personal Speed Dial (PSD) • System Speed Dial (SSD) • Speed Dial Linking • Speed Dial Name Assignment Personal Speed Dial You can store frequently called numbers using the PSD feature. Up to 20 PSD numbers can be stored in PSD bins numbered 80-99.
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Section 700 - Operation Chapter 5. Key Telephone Features Action Result 3. Press the MEMORY key. OR... Enter the Speed Dial Originate code (default = 80). 4. Enter the PSD bin number (80-99). 5. Complete the call and replace the handset or press the ON/ OFF key. To check a PSD number: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Press the CONF key. C displays 3. Press the MEMORY key. 4. Enter the PSD bin number (80-99). Programmed data displays 5.
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Chapter 5. Key Telephone Features • Section 700 - Operation Speed dial numbers can contain up to 24 characters. The following table reflects which keys to use. To indicate. . .
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Section 700 - Operation Chapter 5. Key Telephone Features Operation To assign SSD numbers: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. (A) Press the PROG key. (B) Press the MEMORY key. OR... (A) Enter the Speed Dial Set/Clear code (default = 710 [UK/HK] or 710# [Taiwan, Malaysia, Indonesia]). 3. Enter the SSD bin number (00-79 or 000-799). Enter Spd Dial displays 4. Dial the phone number. Stored Spd Dial displays 5. Press the HOLD key. 6.
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Chapter 5. Key Telephone Features Section 700 - Operation To delete an SSD number: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. (A) Press the PROG key. (B) Press the MEMORY key. OR... (A) Enter the Speed Dial Set/Clear code (default = 710 [UK/HK] or 710# [Taiwan, Malaysia, Indonesia]). 3. Enter the SSD bin number (00-79 or 000-799). Cleared Spd Dial displays 4. Press the HOLD key. 5. Replace the handset or press the ON/OFF key.
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Section 700 - Operation Chapter 5. Key Telephone Features Action 4. Enter the PSD bin number (80-90). Result Enter Spd Dial displays 5. Press the MEMORY key. 6. Enter the SSD bin number (00-79 or 000-799) that contains the first part of the number to be dialled. 7. Repeat steps 5-6 up to 5 more times for all additional SSDs to be dialled. 8. Press the HOLD key when finished. Stored PSDXXX displays To use a PSD Key that links multiple SSDs: Action Result 1.
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Chapter 5. Key Telephone Features Section 700 - Operation Operation PSD Names: To set PSD names using a large-display or small-display phone: Action Result 1. Lift the handset or press the ON/OFF key. 2. Press the PROG key. 3. Press the * key. 4. Enter 0 for the PSD Name Assignment mode. A B C D E F P80 displays (where P80 = PSD bin 80) 5. Press the up or down arrow key to display the desired PSD bin number. A B C D E F PXX displays (where PXX = desired PSD bin number) 6.
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Section 700 - Operation Chapter 5. Key Telephone Features Action Result 5. Enter the speed dial bin number (00-79 or 000-799). -SSDXXX 6. Press the HOLD key. A B C D E F XXX displays (where XXX = specified SSD bin number) 7. Press the FL/R key to clear the current data. A B C D E F XXX displays (where XXX = specified SSD bin number) 8. Enter the speed dial name: • If using a large-display phone, press the soft key next to the desired row of letters. (See Example 1 on page 199.
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Chapter 5. Key Telephone Features Section 700 - Operation b. Press the fourth FF key from the left on the bottom row. To enter o: a. Press the third soft key from the top right. b. Press the third FF key from the left on the bottom row. Example 2.
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Section 700 - Operation Chapter 5. Key Telephone Features Refer to the following diagram to determine which one-touch key to press. (See step 7-8 above.) abcdef ghijkl mnopqr stuvwx y z : & / sp ABCDEF GHIJKL MNOPQR STUVWX YZ.,’- To enter D: a. Press the first one-touch key from the left on the bottom row. b. Press the fourth FF key from the left on the bottom row. - To enter o: a. Press the third one-touch key from the left on the top row.
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Chapter 5. Key Telephone Features Section 700 - Operation b. Press the third FF key from the left on the bottom row. Hardware Requirements • N/A Considerations • The ability to assign SSD names is allowed/restricted to anyone with a COS that allows access to User Maintenance features. (See Chapter 4 “User Maintenance” of this document.) Station Lockout Version 3.0 and higher Description Use the Station Lockout feature to limit use of your phone by others when you are away from your telephone.
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Section 700 - Operation Chapter 5. Key Telephone Features Operation To activate Station Lockout feature: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial the Station Lockout feature code (default = 746 [UK/ HK] or 746# [Taiwan, Malaysia, Indonesia]). St. Lock Set displays 3. Replace the handset or press the ON/OFF key. Lock displays To cancel Station Lockout feature: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2.
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Chapter 5. Key Telephone Features Section 700 - Operation Action Result 4. Enter the Walking TRS (Call Barring)/Station Lockout security code. Cleared St. Lock displays 5. Replace the handset or press the ON/OFF key. The telephone display returns to the normal display. To change the Walking TRS (Call Barring)/Station Lockout security code: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2.
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Section 700 - Operation Chapter 5. Key Telephone Features Operation To use Step Call (Reset Call) to dial another extension (after a busy extension): Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Dial an extension. 3. When you hear a busy tone, dial the last digit of another extension. Example: You dial Extension 213, but it is busy. To dial Extension 214, press 4.
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Chapter 5. Key Telephone Features Section 700 - Operation To cancel the Timed Reminder Call feature: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the Timed Reminder Cancel code (default = *39). 3. Replace the handset or press the ON/OFF key. Time display disappears Hardware Requirements • N/A Considerations • An alarm tone (default = 16 seconds) will be issued at the specified time. • An extension can have only one Reminder Call set at a time.
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Section 700 - Operation Chapter 5. Key Telephone Features Hardware Requirements • N/A Considerations • N/A Direct Trunk Access Extensions can seize a specific trunk for outgoing calls. Extensions can also use Direct Trunk Access to test trunks or to access data trunks. Operation To use Direct Trunk Access: Action Result 1. Lift the handset or press the ON/OFF key. 2. Enter the Direct Trunk Access code (default = 88). Dialled number displays 3. Enter the desired trunk number.
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Chapter 5. Key Telephone Features Section 700 - Operation Considerations • You can press the ON/OFF key to get intercom dial tone. MCO Trunk Access The System supports up to 5 MCO groups for each MCO tenant group. You can seize an idle trunk from the MCO trunk group by entering the MCO access code. Operation To seize an idle trunk: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2.
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Section 700 - Operation Chapter 5. Key Telephone Features Trunk Queuing Description When you try to originate a call by MCO (enter 9 [UK/HK] or 0 [Taiwan, Malaysia, Indonesia]) and all outside lines in a trunk group are busy, the System can call you when a line becomes free. Simply pick up the handset and dial the telephone number when the Trunk Callback alert tone rings. Operation To set Trunk Queuing: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2.
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Chapter 5. Key Telephone Features Section 700 - Operation Universal Night Answer to Page Description During night mode, Universal Night Answer (UNA) sends incoming calls for selected trunks to ring external paging speakers. Universal Night Answer calls can be picked up from any extension, provided the extension’s Class of Service (COS) allows UNA answer. Beginning with Version 4.
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Section 700 - Operation • Chapter 5. Key Telephone Features While talking in intercom mode, during trunk seizure, or during trunk talk - up to 5 functions Each extension may have customized soft key features available. The customization must be programmed by the dealer. To access the feature beside the soft key, simply press the associated soft key. Operation To enable Variable Mode: Action Result 1. Press the ON/OFF key. 2. Press the Variable Mode FF key AUTO FNC Mode displays 3.
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Chapter 5. Key Telephone Features Section 700 - Operation To assign Variable Mode Functions to a Large Display Telephone Action Result 1. Press the ON/OFF key. 2. Using the FUNCTION EXT menu, display the desired extension function location (see Flexible Screen Positions below) 3. Press PROG + soft key + Fixed Feature Code (see Table 18 on page 165). OR... Press PROG + 95 + (XX) + FL/R + Flexible Feature Code (see Table 18 on page 165). 4.
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Section 700 - Operation Chapter 5. Key Telephone Features Considerations • You must pre-program the desired calling information into the telephone’s Voice Recognition Unit in order for the System to recognize the verbal commands. Volume Control Description The System allows you to set different receiving volumes for the handset, speaker, intercom ring tone, and incoming ring tone. Operation To adjust the volume while your phone is in use: Action 1.
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Chapter 5. Key Telephone Features Section 700 - Operation Walking TRS (Call Barring) Class of Service Walking Toll Restriction Service (TRS) (Call Barring) Class of Service (COS) allows an extension user to “carry” his or her toll restrictions to another phone. Before the Walking TRS (Call Barring) COS feature can be used, a Walking COS code must be entered at your extension before using dialling privileges at another extension. Operation To use a Walking TRS (Call Barring) COS code: Action 1.
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Section 700 - Operation Chapter 5. Key Telephone Features Zip Mode 3.5 and higher Zip mode automatically answers calls when operating a Key Telephone in headset mode. Operation To enter or cancel Zip Mode: Action Result 1. Press the ON/OFF key. 2. Press the PROG key and dial 80. OR... Press the ZIP key. When entering Zip mode, ZIP Mode On displays When cancelling Zip mode, ZIP Mode Off displays 3. Press the ON/OFF key.
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Chapter 5.
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Chapter 6. DSLT Features This chapter describes features that are available with the Digital Single Line Telephone (DSLT).
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Chapter 6.
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Section 700 - Operation Chapter 6. DSLT Features Digital Single Line Telephone Figure 7 illustrates the Digital Single Line Telephone (DSLT). For more information on DSLT operation, see Section 751: Key Telephone/DSLT Quick Reference. Figure 7. DSLT DIGITAL BUSINESS SYSTEM No. NAME No. NAME 1 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PRS 8 TUV 9WXY * 0OPER # Absence Message Description Extension users can leave text messages related to their phones when they are away.
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Chapter 6. DSLT Features Section 700 - Operation Table 21. Absence Messages Message No. Message Text Displayed on Called Party’s Key Telephone Message No. Message Text Displayed on Called Party’s Key Telephone 0 In Meeting 5 Absence_No_5 1 At Lunch 6 Absence_No_6 2 Out of Office 7 Absence_No_7 3 Vacation 8 Absence_No_8 4 Another Office 9 Absence_No_9 Optionally, a return time can be input.
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Section 700 - Operation Chapter 6. DSLT Features Hardware Requirements • N/A Considerations • Calling parties without a display get a busy signal, rather than the Absence Message. • Regardless of setting an Absence Message on a DDI/DIL extension, DDI/DILcalls are routed according to the trunk ringing setting. • An absence message may also be cancelled by dialing 7**. This cancels Do Not Disturb (DND) and Call Forwarding-All Calls as well.
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Chapter 6. DSLT Features Section 700 - Operation Non-Verified Account Codes Non-Verified Account codes are voluntary codes. (i.e., You do not have to enter an account code before making a call.) You can assign Non-Verified Account codes to both incoming and outgoing calls. To assign an account code to an outgoing call, you enter the account code before making the call or during the call. To assign an account code to an incoming call, you enter the account code during the call.
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Section 700 - Operation Chapter 6. DSLT Features Action Result 3. Enter the Account Code (10 digits). 4. Press a vacant CO Trunk key or enter a trunk access code (default = 9 [UK/HK], 0 [Taiwan, Malaysia, Indonesia], or 81-84). 5. Dial the phone number. Hardware Requirements • An Call Logging printer or external call accounting system is required to collect account code records. Considerations • • • • Account codes are not available during conversation recording mode for the Built-In Voice Mail.
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Chapter 6. DSLT Features Section 700 - Operation Hardware Requirements • N/A Considerations • • • • Up to 20 extensions can be included in an attendant group. The attendant pilot number is flexible. If a member of an attendant group is for a virtual extension, multiple extensions in the attendant group can be made to ring at once when the virtual number is dialled. Attendant calls are always tone calls (i.e., not voice calls).
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Section 700 - Operation Chapter 6. DSLT Features The System can also provide Music-on-Hold (MOH) using a separate music source (except with CPC-HS). If MOH is provided, callers automatically hear music when they are placed on hold. (For more information on “MOH”, see page 49.) Operation To turn Background Music on: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the Background Music code (default = *30). 3. Replace the handset or press the ON/OFF key.
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Chapter 6. DSLT Features Section 700 - Operation Operation To use Extension Busy Override: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial the extension number. Busy tone 3. Enter the Busy Override code (default = 9 [UK/HK] or 9# [Taiwan, Malaysia, Indonesia]). • Alert tone sounds to both extensions (system programming required) • Connected to both parties Hardware Requirements • N/A Considerations • • You cannot break in on three-party conference calls.
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Section 700 - Operation Chapter 6. DSLT Features To cancel a Callback Request: Action 1. Lift the handset. Result Intercom dial tone 2. Dial the Callback Cancellation code (default = 769 [UK/ HK] or 769# [ Taiwan, Malaysia, Indonesia]). 3. Replace the handset . Hardware Requirements • N/A Considerations • N/A Call Forwarding Description Call Forwarding allows you to send your calls to another extension, to an outside line, or to Voice Mail.
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Chapter 6. DSLT Features Section 700 - Operation Action Result 4. Enter the destination number: • If forwarding to another extension, dial the extension number. • If forwarding to an outside number, press the # key then enter the SSD bin number. Note: Any outside number used for Call Forwarding must already be programmed into speed dialling. (For instructions, see “Speed Dialling” on page 255.) 5. Replace the handset or press the ON/OFF key. To cancel Call Forwarding-All Calls: Action 1.
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Section 700 - Operation Chapter 6. DSLT Features Operation To set Call Forwarding - Busy: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the appropriate Set Call Forwarding code: • For your extension, enter 722 (UK/HK) or 722# (Taiwan, Malaysia, Indonesia). • For another extension, enter 742 (UK/HK) or 742#(Taiwan, Malaysia, Indonesia). 3. If setting Call Forwarding for another extension, dial the number of the extension whose calls you want to forward 4.
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Chapter 6. DSLT Features Section 700 - Operation Operation To set Call Forwarding - No Answer: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the appropriate Set Call Forwarding code: • For your extension, enter 723 (UK/HK) or 723# (Taiwan, Malaysia, Indonesia). • For another extension, enter 743 (UK/HK) or 743# (Taiwan, Malaysia, Indonesia). 3. If setting Call Forwarding for another extension, dial the number of the extension whose calls you wish to forward 4.
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Section 700 - Operation Chapter 6. DSLT Features To cancel Call Forwarding and DND: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the CF/DND All Clear code (default = 7**). 3. Replace the handset or press the ON/OFF key. Hardware Requirements • N/A Considerations • Calls cannot be forwarded to an extension that already has Call Forwarding DND activated.For example, extension 220 can only forward to extension 225 if 225 is not forwarded.
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Chapter 6. DSLT Features Section 700 - Operation Operation To place a call on System Hold: Action 1. While on a call, press the HOLD key. Result Intercom dial tone To retrieve a call placed on System Hold: Action 1. Press the HOLD key. Result Intercom dial tone To retrieve a held call on a specific trunk: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the Specified Trunk Answer code (default = *0). 3. Enter the trunk number.
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Section 700 - Operation Chapter 6. DSLT Features To retrieve a call from Floating Hold: Action 1. Result Enter the Floating Hold Answer feature access code (default = *9). 2. Enter the Floating Hold orbit number (001-576 (CPC-288/ 576), 01-96 (CPC-96) or 001-099 (CPC-288/576) or 01-09 (CPC-96) (See considerations below.) Hardware Requirements • N/A Considerations • The number of floating hold orbits available may very depending on the Station Park/Floating Hold Pickup setting (FF1-0-02-0025).
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Chapter 6. DSLT Features Section 700 - Operation Broker’s Hold Broker’s Hold allows you to toggle between the current call and the last held call by pressing the HOLD key. Operation To place a call on Broker’s Hold: Action Result 1. Pick up the first call. 2. Press the HOLD key. First call on hold 3. Pick up the second call. 4. Press the HOLD key.
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Section 700 - Operation Chapter 6. DSLT Features To retrieve a call parked at the originating extension from another extension: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone Enter the Call Park Answer/Other Ext. access code (default = 773 (UK/HK) or 773# [Taiwan, Malaysia, Indonesia]). OR... Enter the Call Park/Floating Hold Answer feature access code (default = *9). 2. Dial the number of the extension that parked the call.
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Chapter 6. DSLT Features Section 700 - Operation Call Pickup Description The System allows the following types of call pickup: • Extension Group Pickup • Extension Direct Pickup • Trunk Group Pickup • Trunk Direct Pickup Extension Group Pickup Extension Group Pickup allows you to pick up a direct ringing call (within your extension pickup group or in a different pickup group) without having to dial the number of the ringing extension.
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Section 700 - Operation Chapter 6. DSLT Features To use Specified Group Pickup: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the Specified Group Pickup code (default = 703 [UK/ HK] or 703# [Taiwan, Malaysia, Indonesia]). 3. Enter the number of the call pickup group (01-72) where the call is ringing. 4. Complete the call and replace the handset or press the ON/ OFF key.
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Chapter 6. DSLT Features Section 700 - Operation Operation To use Trunk Group Pickup: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the Trunk Group Pickup code (default = 709 [UK/ HK] or 709# [Taiwan, Malaysia, Indonesia]). 3. Complete the call and replace the handset or press the ON/ OFF key. Hardware Requirements • N/A Considerations • N/A Trunk Direct Pickup Trunk Direct Pickup allows you to answer calls ringing on a specific trunk number.
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Section 700 - Operation Chapter 6. DSLT Features Call Transfer Description The System allows you to transfer calls to either another extension or to an outside number. The transferred calls can be either supervised or unsupervised. (You can also use the Camp-on feature to transfer a call to a busy extension.) Supervised Transfer When completing a supervised transfer, the transferring party remains on the line until the third party answers, then he/she announces the call.
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Chapter 6. DSLT Features Section 700 - Operation Operation To transfer a call to another extension without supervising the transfer: Action 1. While on a call, press the HOLD key. Result Intercom dial tone 2. Dial the extension number to which the call is to be transferred. 3. Complete the transfer by replacing the handset or pressing the ON/OFF key. To transfer a call to an outside number without supervising the transfer: Action 1. While on a call, press the HOLD key. Result Intercom dial tone 2.
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Section 700 - Operation Chapter 6. DSLT Features • If the call is not answered by the third party before the Transfer Recall Timer expires, the call will recall to the transferring extension. • If a Transfer Recall is not answered before the Recall Duration Timer expires, the call will revert to the Attendant group. • If the called party does not exist, the call recalls to the transferring extension. • You cannot transfer a call to an extension that has Do-Not-Disturb (DND) activated.
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Chapter 6. DSLT Features Section 700 - Operation To set Manual Camp-on: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial the extension number. Busy tone 3. Enter the Camp-on (Call Waiting) code (default = 2 [UK/ HK] or 2# [Taiwan, Malaysia, Indonesia]). • Called party hears alert tone • Calling party hears ringback tone 4. Remain on the line until the called party answers. To answer a Camp-on (Call Waiting) signal: Action Result 1.
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Section 700 - Operation Chapter 6. DSLT Features • 2 extensions and 1 trunk • 1 extension and 2 trunks When the optional 8-party conference card is installed, the System supports any combination of conference calls, except all outside lines. Operation To establish a conference call: Action Result 1. While on a call, press the HOLD key or the line key of your current call. 2. If adding an outside party, dial a trunk access code. • Outside dial tone 3.
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Chapter 6. DSLT Features Section 700 - Operation Considerations • If all the internal parties hang up, the conference call will be disconnected. If the internal party remains in the conversation, the conference call remains in progress. • When three parties are conferenced, a built-in 3-party conference circuit is used. If no 3-party conference circuit is available, a conference cannot be established.
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Section 700 - Operation Chapter 6. DSLT Features To set DND for another extension: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the DND Set by Other Phone code (default = 740 [UK/HK] or 740# [Taiwan, Malaysia, Indonesia]). 3. Dial the extension number. 4. Replace the handset or press the ON/OFF key. To cancel DND for another extension: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2.
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Chapter 6. DSLT Features Section 700 - Operation Hardware Requirements • N/A Considerations • N/A Flash Description You can send a flash signal on your telephone to release an outside line and then either automatically reseize the same outside line or switch to extension dial tone status by pressing the FLASH key. Trunk programming determines whether your phone reseizes the outside line or switches to extension dial tone status.
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Section 700 - Operation Chapter 6. DSLT Features Intercom Calling Description The System provides two methods of intercom calling: • Voice Calling: Extension calls are connected immediately, without a ringing tone. • Tone Calling: A ringing tone is sent to the called extension. Extension Class of Service (COS) programming determines whether the default for the originating extension is voice or tone calling.
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Chapter 6. DSLT Features Section 700 - Operation Operation To automatically redial the last number dialled: Action 1. Lift the handset or press the ON/OFF key. OR... Result Outside dial tone (if trunk access code entered) Enter a trunk access code. 2. Press the REDIAL key. 3. Complete the call and replace the handset or press the ON/ OFF key.
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Section 700 - Operation Chapter 6. DSLT Features To answer a message waiting indication (callback): Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Message Wait Callback code (default = *6). • Telephone automatically dials extension that sent message waiting indication • Message lamp goes off when your call is answered To cancel a Callback Message: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2.
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Chapter 6. DSLT Features Section 700 - Operation Hardware Requirements • N/A Considerations • The trunk call type may be either multiple ring, direct, or camp-on. • The system does not send the offhook signal under the following conditions: • During a conference call • During an OHVA or Busy override • Data Privacy is enabled • The receiving telephone is a 3rd party voice mail.
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Section 700 - Operation Chapter 6. DSLT Features Hardware Requirements • N/A Considerations • • • • If Onhook Transfer is enabled, the held call is transferred as soon as the extension sending the OHVA hangs up. If the transferred call is not answered immediately, it will queue for a set time limit, then return to the extension sending the OHVA by Transfer Recall Timer. You cannot receive a Call Waiting message during an OHVA.
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Chapter 6. DSLT Features Section 700 - Operation Paging Description The System allows you to make both internal and external pages and announcements. Internal pages are made via the System’s key telephone speakers. External pages are made through the speakers of an external paging system connected to the System. Paging calls can be answered from any extension using the Meet-Me Answer feature. Operation To make a page: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2.
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Section 700 - Operation Chapter 6. DSLT Features Room Monitoring Description This feature allows the user to monitor the sounds in a room from another extension or room. The transmitter in the telephone handset is used as a remote “microphone” for monitoring these sounds. To activate this feature, the monitored extension must enable the Room Monitor feature before the monitoring extension can listen to the sounds in the room. The monitored extension can be enabled using a SLT, DSLT, or Key Telephone.
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Chapter 6. DSLT Features Section 700 - Operation To set up the monitoring extension: Action Result 1. Dial the monitoring extension access code (default 776) and the extension number of the monitored extension, OR... The monitoring extension enters the monitoring mode. (If the monitored extension has an LCD display, a confirmation message will also be shown.) Press an FF key assigned the monitored access code and the extension number of the monitored extension, OR...
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Section 700 - Operation Chapter 6. DSLT Features Considerations • If the monitored extension is placed on-hook while Room Monitoring is activated, the monitoring extension will hear a fast busy tone. If the monitoring extension goes on-hook while Room Monitoring is activated, the monitored extension will remain in the monitored mode, and can be accessed by any other extension allowed to access the room monitoring mode. A room cannot be monitored from more than one extension at a time.
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Chapter 6. DSLT Features Section 700 - Operation To dial a PSD number by entering the speed dial bin number: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. If necessary, access an outside line. Outside dial tone 3. Press the MEMORY key. OR... Enter the Speed Dial Originate code (default = 80). 4. Enter the PSD bin number (80-99). 5. Complete the call and replace the handset or press the ON/ OFF key. To delete a PSD number: Action Result 1.
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Section 700 - Operation Chapter 6. DSLT Features To indicate . . . Enter/Press SSD Code MEMORY NN(N) Hyphen (-) PROG DTMF Conversion After the Other Party Answers MEMORY * 3 * Indicates that the digits that follow are either a feature access code or an extension number. (Not needed if your System is set for Intercom Level.) See Note below. ** Indicates that the digits that follow are for an outside number and the System should seize the next available trunk when dialling.
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Chapter 6. DSLT Features Section 700 - Operation Action Result 3. Press the MEMORY key. OR... Enter the Speed Dial Originate code (default = 80). 4. Enter the SSD bin number (00-79 or 000-799). 5. Complete call and replace the handset or press the ON/OFF key. To delete an SSD number: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the Speed Dial Set/Clear code (default = 710 [UK/ HK] or 710# [Taiwan, Malaysia, Indonesia]). 3.
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Section 700 - Operation Chapter 6. DSLT Features Action Result 3. Enter the Speed Dial Set/Clear code (default = 710 [UK/ HK] or 710# [Taiwan, Malaysia, Indonesia]). 4. Enter the PSD bin number (80-99). 5. Press the MEMORY key. 6. Enter the SSD bin number (00-79 or 000-799) that contains the first part of the number to be called. 7. Repeat steps 5-6 up to 5 more times for all additional SSDs to be dialled. 8. Press the HOLD key when finished. To use a PSD that links multiple SSDs: Action Result 1.
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Chapter 6. DSLT Features Section 700 - Operation Station Lockout Description Use the Station Lockout feature to limit use of your phone by others when you are away from your telephone. When the Station Lockout feature is in use, the TRS (Call Barring) Class of your telephone is changed. Anyone using your telephone is limited to the calling abilities defined by this Lockout TRS (Call Barring) Class. In addition, with the appropriate COS, you can set or cancel Station Lockout for other telephones.
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Section 700 - Operation Chapter 6. DSLT Features To cancel Station Lockout feature for another extension: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the Station Lockout Cancel for another extension feature code (default = 748 [UK/HK] or 748# [Taiwan, Malaysia, Indonesia]). 3. Dial the extension number to activate station lockout. 4. Enter the Walking TRS (Call Barring)/Station Lockout security code. 5. Replace the handset.
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Chapter 6. DSLT Features Section 700 - Operation Operation To use Step Call (Reset Call) to dial another extension (after a busy extension): Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial an extension number. Busy tone 3. Dial the last digit of the next extension number. Example: You dial extension 213, but it is busy. To dial extension 214, enter 4.
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Section 700 - Operation Chapter 6. DSLT Features To cancel the Timed Reminder Call feature: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the Timed Reminder Cancel code (default = *39). 3. Replace the handset or press the ON/OFF key. Hardware Requirements • N/A Considerations • • • • An alarm tone (default = 60 seconds) will be issued at the specified time. An extension can have only one Reminder Call set at a time.
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Chapter 6. DSLT Features Section 700 - Operation Considerations • N/A MCO Trunk Access The System supports up to 5 MCO groups for each MCO tenant group. You can seize an idle trunk from the MCO trunk group by entering the MCO access code. Operation To seize an idle trunk: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the desired trunk access number (default = 9 [UK/ HK], 0 [Taiwan, Malaysia, Indonesia], or 81-84). (See Table 22.) Outside dial tone 3.
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Section 700 - Operation Chapter 6. DSLT Features Trunk Queuing Description When you try to originate a call by MCO (enter 9 [UK/HK] or 0 [Taiwan, Malaysia, and Indonesia]) and all outside lines in a trunk group are busy, the System can call you when a line becomes free. Simply pick up the handset and dial the telephone number when the Trunk Callback alert tone rings. Operation To set Trunk Queuing: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2.
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Chapter 6. DSLT Features Section 700 - Operation Operation To answer a UNA call: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the UNA to Page Pickup code (default = 705 [UK/ HK] or 705# [Taiwan, Malaysia, Indonesia]). Call is received. Hardware Requirements • External paging speakers and associated equipment are not provided with the ICX; they must be purchased separately.
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Section 700 - Operation Chapter 6. DSLT Features Hardware Requirements • N/A Considerations(Call Barring) • • • • • The same Walking TRS (Call Barring) COS code can be used on more than one extension. Walking TRS (Call Barring) COS mode is kept until the user goes on-hook. ARS and TRS (Call Barring) dialling privileges follow the Walking TRS (Call Barring) COS. Before entering a new Walking TRS (Call Barring) COS code, you must first clear the existing code.
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Chapter 6.
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Chapter 7. SLT Features Single Line Telephones (SLTs) are industry-standard 2500 sets. SLTs are not equipped with feature keys or line keys, so basic telephone operations are performed by pressing dialpad keys and/or using the switchhook. This chapter describes the following features that are available with SLTs.
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Chapter 7.
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Section 700 - Operation Chapter 7. SLT Features Absence Message Description Extension users can leave text messages related to their phones when they are away. When the unattended extension is dialed, the text message displays on the caller’s phone. Any one of the following messages can be selected. Messages 5 to 9 have no default message text. All the messages can be changed through system programming. Table 23. Absence Messages Message No.
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Chapter 7. SLT Features Section 700 - Operation To cancel an Absence Message Action 1. Lift the handset. Result Intercom dial tone 2. Enter the Absence Message code (default = 729 [UK/HK] or 729# [Taiwan, Malaysia, Indonesia]). 3. Flash the hookswitch. 4. Replace the handset.
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Section 700 - Operation Chapter 7. SLT Features enter a code for every call) or voluntary Account Codes (the user can enter a code, but doesn’t have to, for each call). Non-Verified Account Codes can be assigned to outgoing calls. The user either enters the Code before accessing an outside line (for forced or voluntary Codes). Verified Account Codes Verified Account Codes entered by phone users must match a 4-digit code that has been preprogrammed into an Account Code Table.
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Chapter 7. SLT Features Section 700 - Operation Action Result 3. Enter the Account Code (max. 10 digits). 4. Press the # key. 5. Enter trunk access code (default = 9 [UK/HK], 0 [Taiwan, Malaysia, Indonesia], or 81-84). 6. Dial the phone number. Hardware Requirements • A Call Logging printer or external call accounting system is required to collect account code records.
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Section 700 - Operation Chapter 7. SLT Features Attendant Group Calls Description You can call the attendant group from any extension by dialling the designated attendant number. Operation To call an attendant group: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the attendant pilot number (default = 0 [UK/HK] or 9 [Taiwan, Malaysia, Indonesia]).
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Chapter 7. SLT Features Section 700 - Operation Action Result 2. Dial the extension number. Busy tone 3. Enter the Busy Override code (default = 9 [UK/HK] or 9# [Taiwan, Malaysia, Indonesia]).
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Section 700 - Operation Chapter 7. SLT Features To respond to the callback request: Action 1. Lift the handset. Result System automatically redials extension To cancel a Callback Request: Action 1. Lift the handset. Result Intercom dial tone 2. Dial the Callback cancellation code (default = 769 [UK/HK] or 769# [Taiwan, Malaysia, Indonesia]). 3. Replace the handset .
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Chapter 7. SLT Features Section 700 - Operation Operation To set Call Forwarding - All Calls: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the appropriate Set Call Forwarding code: • For your extension, enter 721 (UK/HK) or 721# (Taiwan, Malaysia, indonesia). • For another extension, enter 731 (UK/HK) or 731# (Taiwan, Malaysia, Indonesia). 3. If setting Call Forwarding for another extension, dial the number of the extension whose calls you wish to forward. 4.
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Section 700 - Operation Chapter 7. SLT Features To set Call Forwarding - Busy: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the appropriate Set Call Forwarding code: • For your extension, enter 722 (UK/HK) or 722# (Taiwan, Malaysia, Indonesia). • For another extension, enter 742 (UK/HK) or 742# (Taiwan, Malaysia, indonesia). 3. If setting Call Forwarding for another extension, dial the number of the extension whose calls you want to forward. 4.
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Chapter 7. SLT Features Section 700 - Operation To set Call Forwarding - No Answer: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the appropriate Set Call Forwarding code: • For your extension, enter 723 (UK/HK) or 723# (Taiwan, Malaysia, Indonesia). • For another extension, enter 743 (UK/HK) or 743# (Taiwan, Malaysia, Indonesia). 3. If setting Call Forwarding for another extension, dial the number of the extension whose calls you wish to forward. 4.
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Section 700 - Operation Chapter 7. SLT Features Action Result 2. Enter the CF/DND All Clear code (default = 7**). 3. Replace the handset.
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Chapter 7. SLT Features Section 700 - Operation Operation To place a call on System Hold: Action 1. While on a call, hookflash. Result Intercom dial tone To retrieve a call placed on System Hold: Action Result 1. If onhook, go offhook. Intercom dial tone 2. Hookflash. Retrieve call To retrieve a held call on a specific trunk: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the Specified Trunk Answer code (default = *0). 3. Enter the trunk number.
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Section 700 - Operation Chapter 7. SLT Features Operation To retrieve a call from Floating Hold: Action Result 1. Lift the handset. 2. Enter *9 followed by the Floating Hold Orbit number (001576 (CPC-288/576), 01-96 (CPC-96) or 001-099 (CPC288/ 576) or 01-09 (CPC-96) (See considerations below.) Hardware Requirements • N/A Related Programming • • FF1-2: Dial Plan FF1-0-02: Dial Control for Floating Hold Answer.
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Chapter 7. SLT Features Section 700 - Operation Hardware Requirements • N/A Related Programming • FF1-0-03: Extension COS (Hookflash Control on SLTs) Considerations • Intercom calls will be held as Exclusive. Broker’s Hold Broker’s Hold allows you to toggle between the current call and the last held call by hookflash. Operation To place a call on Broker’s Hold: Action Result 1. Pick up the first call. 2. Hookflash. First call on hold 3. Pick up the second call. 4. Hookflash.
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Section 700 - Operation Chapter 7. SLT Features Operation To park a call on this extension: Action 1. While on a call, press the hookswitch. Result • Intercom dial tone 2. Enter the Call Park Hold access code (default = 771 [UK/ HK] or 771# [Taiwan, Malaysia, Indonesia]). 3. If necessary, page the party that needs to retrieve the call. To retrieve a call parked at the originating extension from another extension: Action 1.
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Chapter 7. SLT Features Section 700 - Operation Related Programming • FF1 (System): Extension Park Hold Recall Timer • FF1-0-02: Dial Control for Floating Hold Answer Considerations • You cannot park more than one call at a time. • If two calls are on hold and the last call is parked, the other call is then considered the last held call. If a transfer is performed, the remaining held call would be the call transferred, not the parked call.
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Section 700 - Operation Chapter 7. SLT Features To use Extension Group Pickup - External Calls: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the Extension Group Pickup - External Calls code (default = 702 [UK/HK] or 702# [Taiwan, Malaysia, Indonesia]). 3. Complete the call and replace the handset. To use Specified Group Pickup: Action 1. Lift the handset. Result Intercom dial tone 2.
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Chapter 7. SLT Features Section 700 - Operation Action Result 3. Dial the number of the ringing extension. 4. Complete the call and replace the handset. Hardware Requirements • N/A Related Programming • FF1-0-02: Intercom Voice Call Pickup • FF1-2: Dial Plan Considerations • N/A Trunk Group Pickup Trunk Group Pickup allows you to answer calls ringing to any extension within your own MCO incoming trunk group. Operation To use Trunk Group Pickup: Action 1. Lift the handset.
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Section 700 - Operation Chapter 7. SLT Features Operation To use Trunk Direct Pickup: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the Trunk Direct Pickup code (default = *0). 3. Dial the number of the ringing or holding (system) trunk. 4. Complete the call and replace the handset. Hardware Requirements • N/A Related Programming • FF1-2: Dial Plan Considerations • Calls on exclusive hold cannot be picked up.
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Chapter 7. SLT Features Section 700 - Operation To supervise the transfer of a call to an outside number: Action 1. While on a call, hookflash to place the call on hold. Result Intercom dial tone 2. Enter trunk access code. 3. Dial the number to which the call is to be transferred. 4. When the call is answered, inform the third party of the transfer. 5. Complete the transfer by replacing the handset.
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Section 700 - Operation Chapter 7. SLT Features Camping a Call Onto a Busy Extension Operation To camp a call onto a busy extension: Action 1. While on a call, hookflash to place the call on hold. Result Intercom dial tone 2. Dial the extension number to which the call is to be transferred. 3. If your extension does not have Auto Camp-On activated, enter the Camp-On (Call Waiting) code (default = 2 [UK/ HK] or 2# [Taiwan, Malaysia, Indonesia]). Camp-on tone heard at called extension 4.
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Chapter 7. SLT Features Section 700 - Operation automatically connected to the new call. The called party can also place the first call on hold by Hookflashing and then answering the waiting call. The System provides two types of call waiting: Automatic Call Waiting: You do not need to enter a code to send the Call Waiting signal. You need only to remain on the line. Manual Call Waiting: You must enter a code to send a Call Waiting signal to the busy extension.
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Section 700 - Operation • Chapter 7. SLT Features FF3: Extension COS Considerations • You can transfer an outside call to a busy extension using Camp-on. See “To camp a call onto a busy extension:” on page 266. Conference Calls Description Conference Calls allow you to add another party to an existing conversation. With the standard system configuration, up to 3 parties can be included in a conference call at any one time. Note: The SLT does not support 8 party conference calling.
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Chapter 7. SLT Features Section 700 - Operation Considerations • If all the internal parties hang up, the conference call will be disconnected. If the internal party remains in the conversation, the conference call remains in progress. • When three parties are conferenced, a built-in 3-party conference circuit is used. If no 3-party conference circuit is available, a conference cannot be established.
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Section 700 - Operation Chapter 7. SLT Features To cancel DND for another extension: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the DND Cancel by Other Phone code (default = 750 [UK/HK] or 750# [Taiwan, Malaysia, Indonesia]). 3. Dial the extension number. 4. Replace the handset.
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Chapter 7. SLT Features Section 700 - Operation Related Programming • • FF1-2: Dial Plan FF5-5: Hot Line Considerations • N/A Hot Line Description Hot Line enables you to immediately connect to another pre-assigned extension or speed dial number simply by lifting the handset. You do not have to dial any digits. Operation To immediately connect to a pre-assigned extension or speed dial number: Action 1. Lift the handset.
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Section 700 - Operation Chapter 7. SLT Features calling, you can make a voice call to another extension by entering the Tone-Voice Call feature access code. Operation To make a call using Intercom Calling: Action 1. Lift the handset. Result Intercom dial tone 2. Dial the extension number. 3. If your extension is set for tone calling and you want to make a voice call, enter 1. Or, if your extension is set for voice call and you want to make a tone call, enter 1. 4. Speak when your call is answered 5.
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Chapter 7. SLT Features Section 700 - Operation Operation To automatically redial the last number dialled: Action Result 1. Lift the handset. 2. Enter the SLT Redial feature code (default = 712 [UK/HK] or 712# [Taiwan, Malaysia, Indonesia]). 3. Complete the call and replace the handset.
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Section 700 - Operation Chapter 7. SLT Features To answer a message waiting indication (Callback): Action Result 1. Lift the handset. Stutter dial tone 2. Enter the Message Wait Callback code (default = *6). Telephone automatically dials extension that set Message Waiting Indication To cancel a Callback Message: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the Callback Request Cancel code (default = *5). 3. Replace the handset.
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Chapter 7. SLT Features Section 700 - Operation Hardware Requirements • N/A Related Programming • • FF3: Trunk Off-Hook Signal FF1-1: Off-Hook Signal Timer Considerations • • • The trunk call type may be either multiple ring, or DDI/DIL whose destination is set to Auto camp-on (Call Waiting). Offhook signalling is not supported for an ISDN terminal.
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Section 700 - Operation Chapter 7. SLT Features Considerations • • • If On hook Transfer is enabled, the held call is transferred as soon as the extension sending the OHVA hangs up. You cannot receive a Call Waiting message during an OHVA. If you make an OHVA to an SLT, the SLT user and the other party will hear the announcement. Paging Description The System allows you to make both internal and external pages and announcements. Internal pages are made via the System’s key telephone speakers.
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Chapter 7. SLT Features • • Section 700 - Operation FF2: Trunk COS FF3: Extension COS Considerations • • • • If an external paging system has been connected, pages can be made to Paging groups 0-9 through the external speakers. Voice paging can also be heard over the extensions in groups 0-9. An extension can belong to more than one paging group. Only one page may be performed at a time.
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Section 700 - Operation Chapter 7. SLT Features It is not possible to monitor an extension from an SLT telephone. Hardware Requirements • N/A Related Programming • FF1-0-03: Extension COS (Allow/deny Busy Override Send—Monitoring extension) • FF1-2-02: Dial Plan at DT Pattern 1 • FF1-2-03: Dial Plan at DT Pattern 2 Considerations • Be sure all phones that should NOT be allowed to monitor have a COS that restricts monitoring.
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Chapter 7. SLT Features Section 700 - Operation Operation To assign PSD numbers: Action 1. Lift the handset. 2. Result Intercom dial tone Enter the Speed Dial Set/Clear code (default = 710 [UK/ HK] or 710# [Taiwan, Malaysia, Indonesia]). 3. Enter the PSD bin number (80-99). 4. Dial the number. 5. Hookflash. 6. Replace the handset. To dial a PSD number by entering the speed dial bin number: Action Result 1. Lift the handset. Intercom dial tone 2. If necessary, access an outside line.
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Section 700 - Operation • Chapter 7. SLT Features Single Line Telephone (SLT) can only enter 0, 1-9, *, and #. If a pause, MCO code, intercom level, Dial Pulse (DP) - Dual Tone Multifrequency (DTMF) code, or SSD code needs to be programmed, use User Maintenance to program the speed dial. System Speed Dial You can store frequently called numbers using the SSD feature. Either 80 or 800 SSD numbers can be programmed, depending on how the System is configured.
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Chapter 7. SLT Features Section 700 - Operation Hardware Requirements • N/A Related Programming • FF1-0-15, 16, & 17 SSD Blocks • FF1-0-02 SSD Digits • FF1-0-03 Extension COS (SSD Assignment) • FF8-1-02: SSD Number • FF8-1-02: SSD Name Considerations • The system can be programmed to allow SSD Numbers to override toll restrictions. Speed Dial Linking You can automatically link together up to 6 SSD numbers in 1 PSD bin to handle telephone numbers longer than 24 characters.
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Section 700 - Operation Chapter 7. SLT Features Station Lockout Version 3.0 and higher Description Use the Station Lockout feature to limit use of your phone by others when you are away from your telephone. When the Station Lockout feature is in use, the Toll Restriction Service (TRS) (Call Barring) Class of your telephone is changed. Anyone using your telephone is limited to the calling abilities defined by this Lockout TRS (Call Barring) Class.
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Chapter 7. SLT Features Section 700 - Operation To cancel Station Lockout feature for another extension: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the Station Lockout Cancel for another extension feature code (default = 748 [UK/HK] or 748# [Taiwan, Malaysia, Indonesia]). 3. Dial the extension number to activate station lockout. 4. Enter the Walking TRS (Call Barring)/Station Lockout security code. 5. Replace the handset. To change the Station Lockout security code: Action 1.
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Section 700 - Operation Chapter 7. SLT Features • If station lockout is set, the phone is limited to the Station Lockout TRS (Call Barring) Class outside calling abilities. This TRS (Call Barring) Class should be carefully selected to only allow the desired call types. • Without Walking TRS (Call Barring)/Station Lockout Security Code, you cannot set the Station Lockout feature.
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Chapter 7. SLT Features Section 700 - Operation Operation To set the Timed Reminder Call feature: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the Timed Reminder Set code (default = *31). 3. Enter the time you want the Timed Reminder Call to sound. (Enter the time in 24-hour format. For example, 0100 for 1 AM, 1300 for 1 PM). 4. Replace the handset. To cancel the Timed Reminder Call feature: Action 1. Lift the handset. Result Intercom dial tone 2.
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Section 700 - Operation Chapter 7. SLT Features Direct Trunk Access Extensions can seize a specific trunk for outgoing calls. Extensions can also use Direct Trunk Access to test trunks or to access data trunks. Operation To use Direct Trunk Access: Action Result 1. Lift the handset. 2. Enter the Direct Trunk Access code (default = 88). 3. Enter the desired trunk number. Outside dial tone 4. Dial the phone number.
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Chapter 7. SLT Features Section 700 - Operation • FF5-2: MCO Trunk Group (Outbound) • FF7: ARS/TRS (Call Barring) Considerations • The System supports up to 576 outside lines in a six-CCU configuration. These lines can be divided into 99 different trunk groups. • Each trunk group can support up to 50 outside lines. • Each MCO Tenant Group can have up to 5 MCO trunk access codes. System defaults for MCO trunk access codes are displayed in the following table.
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Section 700 - Operation Chapter 7. SLT Features To respond to the Trunk Callback alert tone: Action 1. Lift the handset. Result Outside dial tone Hardware Requirements • N/A Related Programming • • • FF1-2: Dial Plan FF1-0-03: Extension COS (Trunk Queuing) FF3: Extension COS Considerations • • Response to the Trunk Callback must be within 15 seconds or Trunk Queuing will be cancelled.
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Chapter 7. SLT Features Section 700 - Operation Hardware Requirements • External paging speakers and associated equipment are not provided with the ICX; they must be purchased separately. Considerations • The UNA Ringing port can be specified by tenant group or by trunk ring assignment. Walking TRS (Call Barring) Class of Service Description Walking Toll Restriction Service (TRS) (Call Barring) Class of Service (COS) allows an extension user to “carry” his or her toll restrictions to another phone.
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Section 700 - Operation • • Chapter 7. SLT Features Before entering a new Walking TRS (Call Barring) COS code, you must first clear the existing code. When Walking TRS (Call Barring) COS is used, Wxxxx (where xxxx is the user’s extension number) appears in Call Logging.
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Chapter 7.
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Section 700 - Operation Appendix A: SBS/VB-9 A-Series Telephone Features In addition to the Key Telephone, DSLT, and SLT, SBS/VB-9 A Series phones may also be used. While most the features available on the Key Telephone, DSLT, and SLT are also available on the SBS/VB-9 A-Series telephones, there are a few differences. These differences are listed below: Feature Differences for SBS/VB-9 A-Series Telephones Absence Messages Absence message can be received only on display telephones.
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Section 700 - Operation Feature Differences for SBS/VB-9 A-Series Telephones Directory Numbers Display Information 7-Segment Display Phones Small Display Phone Not available on A-Series telephones. Changing the Display’s Contrast Do-Not-Disturb DP to DTMF Signal Conversion Flash key is not available on A-series phone. Recall button and A-series telephone (UK only) send the same Flash signal when the Exchange/MCO key is pressed while in conversation.
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Section 700 - Operation Feature Differences for SBS/VB-9 A-Series Telephones Speed Dial Linking Speed Dial Name Assignments This feature is available only when using alphanumeric telephones. Station Lockout Step Call (Reset Call) Timed Reminder Call Trunk (Exchange Line) Access Trunk (Exchange Line) Key Access Depends on the key phone, and whether the maximum exchanges available to assign FF keys are different.
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Section 700 - Operation 320 ICX (International) issued June 2000 ICX-40-700 (Rev.
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Attendant Groups 24 Auto Repeat Dial DSLT 224 Key Telephone 125 Automatic Call Distributor (ACD) 25 Automatic Call Waiting Camp-on DSLT 241 Key Telephone 149 SLT 292 Automatic Day/Night Mode 40 Automatic Route Selection (ARS) 26 Automatic Trunk to Trunk Transfer System 27 Index A About User Programming 79 Absence Message 120 DSLT 219 Key Telephone 120 Message No.
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Index Section 700 - Operation Voice Mail (Third Party) 72 Call Forward ID Codes for Voice Mail Setting 82 Call Forward No Answer Destination Extension Setting 83 Call Forwarding All Calls DSLT 227 Key Telephone 129 SLT 277 Busy DSLT 228 Key Telephone 130 SLT 278 Do-Not-Disturb DSLT 230 Key Telephone 132 SLT 280 DSLT 227 Key Telephone 129 No Answer DSLT 229 Key Telephone 131 SLT 279 SLT 277 Call Hold Broker’s Hold DSLT 234 Key Telephone 136 SLT 284 Call Park DSLT 234 Key Telephone 137 SLT 284 DSLT 231 Excl
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Section 700 - Operation Index SLT 291 Callback Message Key 177 Message Waiting DSLT 248 Key Telephone 178 SLT 298 Callback Request DSLT 226 Key Telephone 128 SLT 276 Caller ID Call Log Key Telephone 144 Setting Logging Extensions 84 Caller ID Alpha Tagging 30 Caller ID Call Log Key Telephone 144 Caller ID Logging Extensions Setting 84 Calling Network Extension 56, 57 Camping on Busy Extension Call Transfer DSLT 240 Key Telephone 143 SLT 291 Camp-on (Call Waiting) Automatic DSLT 241 Key Telephone 149 SLT 2
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Index Section 700 - Operation Devices Programming 59 Dial Pad Hot Key Telephone 171 Dialling Onhook DSLT 251 Key Telephone 186 Digital Key Line Telephone (DSLT) Features Attendant Group Calls 223 Digital Key Telephones Extension Interface 43 Digital Pad 40 Digital Pad Class 40 Digital Single Line Telehphone (DSLT) Features Conference Calls 242 Digital Single Line Telephone (DSLT) 219 Digital Single Line Telephone (DSLT) Features Absence Message 219 Account Codes 221 Auto Repeat Dial 224 Background Music 2
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Section 700 - Operation Index Illustration 219 DSLT Features 217 DSS/72 Console 161 DSS/BLF Appearances 174 DTMF Signal Conversion DSLT 245 Key Telephone 161 System 43 ISDN/BRI S-Point Interface 44 ISDN/PRI S-Point Interface 45 Extension Name Assignment Large-Display Phone Example 51 Small-Display Phone Example 52 Extension Name Assignments 50 Extension Names Setting 89 Extension Restriction COS 32 Extension Timers 35 E EM/24 Console 162 Exception Day Mode Setting 87 Exclusive Hold DSLT 233 Key Telephon
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Index DSLT 227 Key Telephone 129 No Answer DSLT 229 Key Telephone 131 SLT 279 SLT 277 Free Slot 46 Section 700 - Operation Groups Hunt Group Circular 47 Next Extension 47 Pilot Distributed 46 Pilot Terminal 46 Switch Back 47 Hunting 46 MCO Tenant Group 48 Key Telephone 134 SLT 282 Internal Hold Tone 48 Music 49 Network 57 System Hold DSLT 231 Key Telephone 133 SLT 281 Hot Dial Pad Key Telephone 171 Hot Line DSLT 246 Key Telephone 172 Hunt Group Circular 47 Next Extension 47 Pilot Distributed 46 Pilot Te
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Section 700 - Operation Index J JTrunk Ringing Mode Delayed Ringing 61 K Key ANSWER 164, 165 Voice Mail (Third Party) Transfer Key Key Telephone Illustration 120 Key Telephone Features 117 Absence Message 120 Account Codes 122 Attendant Group Calls 124 Auto Repeat Dial 125 Background Music 126 Busy Override 127 Call Forwarding 129 Call Hold 133 Call Pickup 139 Call Transfer 142 Callback Request 128 Caller ID Call Log 144 Camp-on (Call Waiting) 149 Conference Calls 151 Directory Numbers 153 Display Inform
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Index Section 700 - Operation Key Telephone 208 SLT 311 MCO Trunk Access Codes DSLT 264 Key Telephone 208 SLT 312 Meet-Me Answer Paging DSLT 252 Key Telephone 186 SLT 301 Memory Backup 49 Message Key Message Wait Callback 177 Priorty Message Wait Callback 177 Setting ID Code 90 Message Key ID Code Setting 90 Voice Mail (Third Party) 73, 74 Message Keys Key Telephone 177 Message Wait Callback Message Key 177 Message Waiting High Priority Voice Mail (Third Party) 74 Message Waiting/Callback DSLT 248 Key Tel
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Section 700 - Operation Night Mode Automatic 40 Manual 37 Night, Night 2, Night 3 37 Non-Blocking Architecture 58 Non-Verified Account Codes Key Telephone 123 SLT 273 Non-Verified ID Account Codes DSLT 222 Numbering Plan Flexible 45 O Offhook Monitor Key Telephone 180 Signalling DSLT 249 Key Telephone 180 SLT 299 Voice Announce DSLT 250 Key Telephone 181 SLT 300 Offhook Monitor Key Telephone 180 Offhook Signalling DSLT 249 Key Telephone 180 SLT 299 Offhook Voice Announce DSLT 250 Key Telephone 181 SLT 300
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Index Priority Message Wait Callback Message Key 177 Programing Devices Telephone 59 Programming Devices 59 PC-Based Customizing Tool 60 Programming Telephone 59 Progress Tones 29 PSD (Personal Speed Dial) Setting Names 93 Large-Display Phone Example 95 Small-Display Phone Example 96 Setting Numbers 98 Q QSIG ISDN Lines 60 R Redial Last Number DSLT 247 Key Telephone 173 SLT 297 Redial Key Busy Tone DSLT 224 Key Telephone 125 Last Number DSLT 247 Key Telephone 173 RELEASE Key 165 Reset Call (Step Call) DS
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Section 700 - Operation Index Attendant Group Calls 275 Busy Override 275 Call Forwarding 277 Call Pickup 286 Call Transfer 289 Callback Request 276 Camp-on (Call Waiting) 291 Conference Calls 293 Do-Not-Distrub (DND) 294 Flash Send 295 Intercom Calling 296 Last Number Redial 297 Message Waiting/Callback 298 Offhook Signalling 299 Offhook Voice Announce 300 Paging Meet-Me Answer 301 Speed Dialling 303 Station Lockout 307 Step Call (Reset Call) 309 Timed Reminder 309 Trunk Access 310 Trunk Queuing 312 Univ
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Index Section 700 - Operation Day/Night 36 Night 37 System Speed Dial (SSD) Setting Names 109 Setting Numbers 111 Setting SSD Index 108 TRS Override 65 System Speed Dialling (SSD) DSLT 257 Key Telephone 194 SLT 305 T Tandem Connection 58 Telephone Programming 59 Tenant Group MCO 48 Tenant Operation MCO 48 Text Message Replies Setting 112 Text Messages Replies 149 Send 149 Setting Replies 112 Setting Send Text Messages 99 Third Party Voice Mail 72 Time Setting 107 Timed Reminder Call DSLT 262 Key Telephon
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Section 700 - Operation Trunk Queuing DSLT 265 Key Telephone 209 SLT 312 Trunk Ringing DDI (DID) Day/Night 61 Ringing Modes 60 Trunk Ringing Mode Alarm Ringing 63 BLF Delayed Ringing 62 BLF Ringing 62 Day Ringing 61 DDI (DID) Delayed Ringing 62 Slide Ringing 62 Trunk to Trunk Restriction COS 35 Trunk To Trunk Transfer Automatic 27 Trunk/Tie COS 32 U UNA to Page DSLT 265 Key Telephone 210 SLT 313 Universal Night Answer (UNA) to Page DSLT 265 Key Telephone 210 SLT 313 Unsupervised Call Transfer DSLT 239 Key