Operating instructions

ICX-50-200 ICX (International) issued October 2000 75
Section 200 - General Description Chapter 5 - Special Applications
VOICE MAIL
With the ICX, Voice Mail can either be built-in (installed and programmed internally) or built-out (a
third-party application hooked up to the phone system). Both are explained below.
BUILT-IN VOICE MAIL WITH 2-WAY CALL RECORDING
The ICX’s Built-In Voice Mail option provides simplified Voice Mail functionality. Hardware for this
option is installed inside the ICX cabinet, and it is customized in system programming.
Each Built-In Voice Mail system supports up to 248 private extension mailboxes, plus another 6 for
general use. Up to 16 users can simultaneously access a single Voice Mail system. A multiple-cabinet
system can support up to 4 Voice Mail systems (minimum 4-cabinet configuration).
These are some of the functions of Built-In Voice Mail:
❢ Extensions can be automatically assigned mailboxes (the mailbox number is the same as the
extension number).
❢ General-use mailboxes can be set up.
❢ Basic functions of Auto Attendant and backup call answering can be programmed.
❢ Messages can be “broadcast” (copied) to multiple extensions.
❢ Calls can be evenly distributed to different mailboxes during auto-answer mode.
❢ 2-way call recording can be performed. A recording can be either automatically or manually
stored as a message in any mailbox.
❢ 1-digit intercom dealing can be used during Voice Mail service (for example, the caller wants to
transfer himself to another extension after leaving a message).
❢ Automatic notification of a mailbox message to an outside pager or phone number can be
programmed.
Specifications for Built-In Voice Mail:
Maximum Number of Mailboxes: 254
Maximum Message Storage Time: 40 hours
THIRD-PARTY VOICE MAIL SUPPORT
The ICX also provides features for external Voice Mail products from a third-party vendor. Some of
these features are explained below.
NOTE: The fact that the ICX offers these features does NOT guarantee that all features offered by the
third-party Voice Mail manufacturer will work with the ICX.
VOICE MAIL TRANSFER KEYS
Description:
Users can program any one-touch key on their phones to transfer to a mailbox without waiting for
the Voice Mail system to answer. The mailbox can be located on the user’s ICX system, or on
another networked ICX or S-ICX system. Two Transfer Keys are available. One can be used for
external transfers to greetings, and the other for external transfers without greetings.