Operating instructions

ManualsBrandsPanasonic ManualsTelephoneICX

ICX - 5.0

Issued October 2000

Summary of content (91 pages)

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ICX - 5.
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Matsushita Communications Industrial Co., Ltd (MCI) The contents of this document are subject to change without notice and do not constitute a commitment on the part of Matsushita Communications Industrial Co, Ltd (MCI) Every effort has been made to ensure the accuracy of this document. However, due to ongoing product improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the date of publication, nor can it accept responsibility for errors or omissions.
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ICX General Description (Section 200) CHAPTER 1 - SYSTEM OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Introducing the Next-Generation Phone System from Panasonic . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 System Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Programming the phone system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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ISDN Interface Card (S-Point/T-Point) - STBRI/4 (VB-44531) UK only . . . . . . . . . . . . . . . . . . . . . . . . . Analog Proprietary Extension Card (APEC/8) (VB-44660UK) UK only . . . . . . . . . . . . . . . . . . . . . . . . . Primary Rate Interface Card (S-point)-PRI (VB-44540). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . One-Line SLT Card (VB-43702UK/HK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Options . . . . . . . .
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Direct Inward System Access (DISA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Directory number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Flexible Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Meet-Me Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Message-Waiting/Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Name Assignment . . . . . . . . . . . . . . . . . . . . . . . . . .
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Call handling capacity for each CPC: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hardware Maximums . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cabling Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Maximum Cabling Distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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8  Table of Contents ICX (International) issued October 2000
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Section 200 - General Description Chapter 1 - System Overview CHAPTER 1 - SYSTEM OVERVIEW INTRODUCING THE NEXT-GENERATION PHONE SYSTEM FROM PANASONIC Our telephony customers know what they’re looking for -- real product solutions to meet the very real demand for an effective, responsive, user-friendly telephone system. They know that the phone system is their most important link to the outside world -- and often their “welcome mat” for it. They’re dead in the water without a good one.
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Chapter 1 - System Overview Section 200 - General Description ❢ Universal ports. The ICX offers flexible slot configuration. You can mount Trunk or Extension Cards in any of the 12 Free Slots in the cabinet. (CPC cards and option cards have their own designated slots.) Trunk and Extension Cards are not limited to a particular slot assignment; you mount them where you want them. Then tell the system (in programming) how each slot is configured. You control the system; the system doesn’t control you.
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Section 200 - General Description Chapter 1 - System Overview Panasonic also offers proprietary software for a PC Phone, which replaces the desktop extension phone. End-users can control their own phone calls using the computer. ❢ Networking services. The ICX offers several ways to set up networking -- tying multiple ICX systems together through the public switching network. AC15/E&M Tie Lines let you connect directly to another ICX system using a leased voice line.
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Chapter 1 - System Overview Section 200 - General Description Diagnostics Maintenance The printed circuit board (PCB) cards are designed to slide easily into slots within the ICX cabinet. By using diagnostic troubleshooting, small problems can be isolated to specific cards. Some cards are designed to be installed and extracted from slots without turning off the power, allowing system maintenance to be completed without interrupting the entire system.
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Section 200 - General Description Chapter 1 - System Overview SUPPORTING DOCUMENTATION Panasonic provides extensive documentation for the ICX, including the following manuals. Section 300 - Installation This manual provides hardware installation instructions for the main components of the ICX. (Additional reference manuals, listed below, may be required for optional equipment.) Section 400 - Programming This manual is a general reference for programming the ICX using a display phone.
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Chapter 1 - System Overview Section 200 - General Description Section 751 - Digital Key Phone/DSLT Quick-Reference This is a quick-reference guide for Digital Key Telephones and DSLTs (Digital Single-Line Telephones). It covers only the most commonly-used features, and is intended for the end-user. Section 752 - SLT Phone Quick-Reference This is a quick-reference guide for Analog devices such as the SLT phone. It covers only the most commonly-used features, and is intended for the end-user.
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Section 200 - General Description Chapter 2 - System Hardware CHAPTER 2 - SYSTEM HARDWARE OVERVIEW This section describes the purpose and functionality of the main components of the system. By understanding how these components work, you can easily configure a system that meets your specific needs. This section is divided into the following categories: Cabinets The ICX cabinets are explained in detail below. Both the base cabinet and the expansion cabinet share the same PCB cards.
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Chapter 2 - System Hardware Section 200 - General Description System Connections (trunks, extensions, peripheral equipment) 16 ICX (International) issued October 2000 ICX-50-200
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Section 200 - General Description Chapter 2 - System Hardware CABINETS CAB-40 Base Cabinet (VB-44010) Each CAB-40 Base cabinet supports up to 40 ports using flexible or universal card slots. Dual system connection (CAB-40 + CAB 40) is available using connection cable kit. Multiple slot types are used in the CAB-40 Base cabinet. These slot types are as follows: Slot type # of slots Unit type to be installed Power slot 1 Accommodates the cabinet power supply.
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Chapter 2 - System Hardware Section 200 - General Description CAB-96 Base Cabinet (VB-44020) Each CAB-96 Base cabinet supports up to 96 ports using flexible or universal card slots. Up to two CAB-96 Base cabinets can be installed in a system. Multiple slot types are used in the CAB-96 Base cabinet. These slot types are as follows: Slot type # of slots Unit type to be installed Power slot 1 Accommodates the cabinet power supply. The power supply comes installed in the cabinet.
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Section 200 - General Description Chapter 2 - System Hardware CAB-96B Expansion Cabinet (VB-44021) Each added CAB-96B Expansion cabinet expands the system capability by an additional 96 ports. One or two CAB-96B Expansion cabinets can be installed on top of a CAB-96 Base cabinet. Up to four CAB-96B’s can be installed in a fully equipped, 6-cabinet system. Multiple slot types are used in the CAB-96B Expansion cabinet.
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Chapter 2 - System Hardware Section 200 - General Description CONTROL UNIT CPC-96 (VB-44410) The CPC-96 supports a single cabinet (40/ 96ports) and utilizes a 16-bit Central Processor Unit (CPU).
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Section 200 - General Description Chapter 2 - System Hardware Time Switch - TSW-288 (VB-444202) The TSW-288 provides the time switch circuitry required for up to 288 ports. This card must be used with the CPC-288. This unit installs in the first option slot of the first Base cabinet. Only one card can be installed in a system.
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Chapter 2 - System Hardware Section 200 - General Description Connecting CAB40 Dual system Building Block Expansion Cable Kit - CBL (VB-44451) This card supports the interconnection between cabinets when multiple cabinets are used. This card establishes the connection between PCM-HW bus and terminal control bus of the Base cabinet and additional cabinets, as well as the connection to the time switch unit (TSW-288/TSW-576) in the first Base cabinet. Each cabinet after the first cabinet requires a CBL kit.
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Section 200 - General Description Chapter 2 - System Hardware NOTE: The ICX-to-DBS configuration can support a maximum of 528 ports, including the ports in the DBS cabinet. A maximum of two DBS cabinets can be included in the configuration. DBS DEC (Digital Extension Cards) are supported, but there is no DBS TRK (trunk) card support. A special MDF board is required; it is included with the CBLDBS kit. The CBLDBS card installs in the AUX1 slot of each connected DBS cabinet.
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Chapter 2 - System Hardware Section 200 - General Description ISDN Primary Rate Interface Card (T-point) - PRI (VB-44540) T-point primary rate interface requires a DSU for connection to the carrier circuit. A Network Sync card is also required. A lightning arrester is built into the PRI card. This supports T-point Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI) (23B+D/24B:1544kbps) (30B+D/31B:1984kbps) and also S-point ISDN Primary Rate Interface.
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Section 200 - General Description Chapter 2 - System Hardware AC15 Trunk Card - AC15/4 (VB-44570) (UK only) This card supports AC15 type private line interface. The AC-15 private line is designed to operate with the 2280Hz carrier used in U.K.. Each line consists of four signal lines:TX1 and TX2 for transmission, and RX1 and RX2 fore reception. DID Trunk Card - DID (VB-44520) (HK only) This card supports 8 DID incoming CO lines using Immediate and Wink signaling methods.
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Chapter 2 - System Hardware Section 200 - General Description Analog Proprietary Extension Card (APEC/8) (VB-44660UK) UK only The APEC/8 card is an interface card for SBS or VB-9 / A-series proprietary key telephones. A maximum of eight (8) extensions can be connected to each APEC/8 card. The APEC/8 card is mounted in a flexible slot. This card accommodates 8-extensions. The connection is 4-wires to each extension. Primary Rate Interface Card (S-point)-PRI (VB-44540) Same card as T-point.
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Section 200 - General Description Chapter 2 - System Hardware Don’t install the Voice Mail Unit from the top cabinet, otherwise the unit will be damaged by heat. Built-In Voice Mail and Built-In ACD cannot be installed in the same cabinet, since they use the same flexible slots. Analog Extension Interface Card - APEC/8 (VB-44660UK) The APEC/8 card serves as an interface card for the SBS proprietary key telephone.
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Chapter 2 - System Hardware Section 200 - General Description STATION EQUIPMENT Overview The full line of Panasonic ICX phone systems offer a wide variety of critically acclaimed telephones. All telephones work with all models of ICX systems. As the user interface, the station instrument is a crucial element of the communications system. All ICX telephones are designed to provide easy access to system features and functions.
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Section 200 - General Description • • • • • • • • • • UK, HK: Taiwan: Chapter 2 - System Hardware 12 key-Standard 12 key-Speakerphone 12 key-Display Speakerphone 12 key-Large Display Speakerphone 12 key-Soft key Display Speakerphone 24 key-Display Phone 24 key-Display Speakerphone EM24-24 key Expansion Module DSS-72 Key DSS/BLF Digital Single Line telephone VB-44220TX VB-44221HK VB-44223TX/HK VB-44225TX/HK VB-44224HK/TX --VB-44233TX/HK VB-44310HK VB-44320HK VB-41200TX/HK VB-D411UK --VB-D411DSUK VB-D4
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Chapter 2 - System Hardware Section 200 - General Description 12 Key Display Speakerphone (VB-44223/VB-D411DS) Provides 12 flexible feature/line keys (dual coloured LED) and 10 personal speed dial keys with an integrated handsfree speakerphone and 2 line liquid crystal display(LCD). 4 programmable soft keys are included with the display to provide access to advanced system features. Supports handsfree answerback on intercom, off hook voice announce, and headsets. Requires one digital port. Wall-mountable.
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Section 200 - General Description Chapter 2 - System Hardware 24 Key Display Phone- (VB-D611D) Provides 24 flexible feature/line keys (dual coloured LED) and 10 personal speed dial keys with an integrated handsfree speakerphone and 2 line liquid crystal display(LCD). Supports handsfree answerback on intercom, off hook voice announce, and headsets. No Speakerphone. Requires one digital port. Wallmountable.
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Chapter 2 - System Hardware Section 200 - General Description OPTIONAL TERMINAL DEVICES Voice Recognition Unit Adapter (VB-44101) Working in conjunction with the 12 key Display Speakerphone with Voice Response Telephone (VB44224), this adapter adds voice response functions to the telephone. The user can program the telephone to automatically dial numbers based on the user’s voice commands.
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Section 200 - General Description Chapter 2 - System Hardware TELEPHONE KEY LAYOUT 12-Key Small-Display Telephone key layout Small-Display Telephone Features No. Feature Description 1 Message Waiting Indicator Indicates that you have a message. 2 Display Displays information about the phone’s status, menus, and dialling directories. 3 MODE Key Used to change display modes from Default Mode to Speed Dial Mode or Extension Directory Mode. (Only with model numbers having a “DSU” suffix.
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Section 200 - General Description No. Chapter 2 - System Hardware Feature Description 5 Soft Keys Used to select speed dial directories, or extension numbers. (Only with model numbers having a “DSU” suffix.) 6 PROG Key Used to program Flexible Function (FF) and one-touch keys, to adjust ringer volume, and to send a flash signal. Depending on the setup of your system, may also be used to transfer calls. 7 CONF Key Used to establish conference calls and to check FF key and onetouch features.
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Chapter 2 - System Hardware Section 200 - General Description 12-Key Large-Display Telephone key layout Large-Display Telephone Features No. 35 Feature Description 1 Message Waiting Indicator Indicates that you have a message. 2 Display Displays information about the phone’s status, menus, and dialing directories. 3 Soft Keys Used to select menus, directories, speed dial numbers, and to access call-handling features.
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Section 200 - General Description Chapter 2 - System Hardware No. Feature Description 6 MIC Key Used to turn on the microphone to answer back with hands-free. 7 MENU Key Used to return to the default Main Menu screen which contains the following items: • Personal Dial • System Dial • Extension • Function System • Function Ext 8 PREV Key Used to return to the previous screen. 9 NEXT Key Used to advance to the next screen.
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Section 200 - General Description Chapter 3 - System Features CHAPTER 3 - SYSTEM FEATURES OVERVIEW This chapter describes the numerous system-wide features that are available with the ICX. The first part of this chapter highlights the most popular features in alphabetical order. Following these highlights is a complete list of system features and the ICX versions to which they apply.
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Chapter 3 - System Features Section 200 - General Description and out of any one of these modes at a preset time each day. Weekends, holidays, and other special days can also be programmed with their own separate modes. Benefits: • Enables the system’s ringing and dialling capabilities to change automatically when the mode is switched.
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Section 200 - General Description Chapter 3 - System Features CALLER ID (CID) Description: Caller Identification (CID) is an optional service offered by your local telephone company which adds the following functions to a display phone: ❢ LCD indication of caller information. Users can see calling number information displayed while an incoming call rings at their extension. If the user receives another call during a conversation, caller ID information is presented on the second line of the display.
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Chapter 3 - System Features • Section 200 - General Description Allows computer applications to control telephone operation CONFERENCING Description: A user can conference up to three parties per conference or with additional hardware, up to eight parties per conference. Since the system is digital, there is no internal dB loss. However, additional dB gain/loss settings can be programmed for conference calls. The ICX offers two types of conference calls.
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Section 200 - General Description Chapter 3 - System Features DIRECT INWARD SYSTEM ACCESS (DISA) Description: Any number of CO lines can be assigned to DISA lines which after being accessed, will enable the incoming caller to dial any extension within the system. Or, if the proper security code is entered, the caller will be able to access outside lines. Remote programming can also be done over these lines after entering a password.
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Chapter 3 - System Features • Section 200 - General Description Companies with separate departments or large, open bullpen areas FLEXIBLE DIAL PLAN Description: The ICX’s dial plan is flexible. This means that the system comes with a default set of feature codes, which can be changed. (For example, the default Call Forward-All Calls feature code is 721. But you can change it to 7, or 2#, or ***, or anything else between 1 and 4 digits long.
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Section 200 - General Description Chapter 3 - System Features ❢ Pilot Terminal hunting. When a call is directed to the pilot number of the hunt group, Member #1 is tried first. Hunting proceeds forward through the sequential members to the end of the hunt group. If Member #20 (last member) doesn’t answer, the call then returns to Member #1 again, and the hunt cycle is repeated until a member answers the call. ❢ Pilot Distributed hunting.
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Chapter 3 - System Features Section 200 - General Description RECALL TIMERS Description: The ICX is equipped with various system-wide recall timers that help direct unanswered (maybe forgotten) calls to someone who can answer them: ❢ Start Recall from Hold - how long a call will remain on hold before recalling (ringing at) the extension, SLT, or Attendant that put it on hold. Each of these destination types has its own separate recall timer.
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Section 200 - General Description Chapter 3 - System Features SMDR Output Data Format Format #1 T MM/DD HH:MM:SS HH:MM:SS NNNN TTTT dddddddddddddddddddddddd aaaaaaaaaa vvvvH 3 2 1 4 6 5 7 8 12 Format #2 T MM/DD HH:MM:SS HH:MM:SS NNNN TTTT dddddddddddddddddddddddd aaaaaaaaaa vvvv 1 3 2 4 5 6 7 8 dddddddddddddddd cccccccc MM:SSH 10 9 1 11 Condition Code: INCOMING CALLS: I D h N S t A 2 3 4 5 6 7 8 9 10 11 12 12 Incoming Call DID Incoming Call Hold Incoming Call Network Incoming Call
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Chapter 3 - System Features Section 200 - General Description If the Caller ID Feature is installed and enabled, “Private” will appear for calls with restricted Caller ID display. “Out of Area” will appear for long-distance calls that do not provide Caller ID information. Benefits: • • • • • Provides accounting management tool for allocation of telephone expenses. Identifies areas for system or feature upgrade.
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Section 200 - General Description Chapter 3 - System Features STATION TIMER CLASS Description: Depends on Extension Timer Class, the timer for Hold Recall, Transfer Recall, Extension Call Park recall, Call Forward No Answer Timer can be programmed. Maximum 8 extension Timer Class are available. Benefits: • Extension basis, different time can be selected.
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Chapter 3 - System Features Section 200 - General Description UNIVERSAL NIGHT ANSWER TO PAGE Description: During night mode, Universal Night Answer (UNA) sends incoming calls for selected trunks to ring external paging speakers. UNA calls can be picked up from any extension, provided the extension’s Class of Service (COS) allows UNA answer. Users can also program this feature to ring both external paging speakers and specified extensions.
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Chapter 3 - System Features Section 200 - General Description List of Available System Features System Feature Notes Alarm Ringing to alert other users of unanswered calls Alarm Tone to alert the user of a lengthy CO call Analog (AEC) Disconnect Signal for quick-disconnect from 3rd-party Voice Mail systems Analog Device Compatibility Attendant Group 49 up to 20 phones per Att.Group; each system mode (Day1, Day2, and Night) has its own Att.
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Section 200 - General Description Chapter 3 - System Features System Feature Notes Auto Day/Night Mode system automatically switches models at preset times Automatic Route Selection (ARS) least cost routing Automatic Trunk-to-Trunk Transfer automatically connect two outside calls together Background Music (BGM) / Music-on-Hold (MOH) Separation a different music source for each Battery Backup can support the phone system for up to 30 minutes at a time Behind PBX/Centrex Compatibility BLF Ringin
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Chapter 3 - System Features 51 Section 200 - General Description System Feature Notes Flexible Station Functions (available on large-display phones only) Flee Slot Configuration most cards can be installed in any flexible slot Hot Line up to 20 phones can be programmed to automatically call another extension or SSD when the user goes off-hook Howler Tone an alarm for abnormally long off-hook/dial-tone conditions Hunt Groups Pilot No.
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Section 200 - General Description Chapter 3 - System Features System Feature Notes Tandem Connection E&M and AC15, Q-sig Telephone Programming (available on display phones only) TRS (Tall Restriction Service) Outgoing calls can be allowed/blocked based on the path (originating ext.
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Chapter 3 - System Features 53 Section 200 - General Description ICX (International) issued October 2000 ICX-50-200
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Section 200 - General Description ICX-50-200 Chapter 3 - System Features ICX (International) issued October 2000 54
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Section 200 - General Description Chapter 4 - Station Features CHAPTER 4 - STATION FEATURES OVERVIEW This chapter describes the many features that end-users can perform on ICX station phones. Some of the most popular functions are highlighted below. A complete list of Station Features is included at the end of this chapter. POPULAR SYSTEM FEATURES ABSENCE MESSAGE Description: Extension users can leave text messages on their phones when they are away.
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Chapter 4 - Station Features Section 200 - General Description Benefits: • • • • Provides a way to allocate telephone expenses (outgoing calls) to specific clients/ departments as a cost accounting tool. Doesn’t limit the expense allocation by phone; the Account Codes are specific to the phone users, not to the phones. Displays the entered Account Code on the phone’s LCD, allowing the user to verify it immediately.
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Section 200 - General Description Chapter 4 - Station Features Benefits: • • The Attendant position isn’t limited to just one phone. Different phones can act as the system operator position, depending on the time of day. Other phones can serve as backup positions for the Attendant phone. AUTO-REPEAT DIALLING Description: If a user places an outside phone call and gets a busy tone, he/she can stay on the line and press REDIAL.
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Chapter 4 - Station Features • Section 200 - General Description Provides a way to establish a 3-party conference between two users and an outside party, or between three users. CALL DURATION DISPLAY Description: The length of a call in progress (minutes and seconds) is tracked and displayed on the phone’s LCD. Benefits: • Users can tell how long they’ve been on a call -- and what the SMDR report is going to show for that call.
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Section 200 - General Description Chapter 4 - Station Features If the parked call isn’t picked up, a programmable timer determines when it will return to the original extension. Benefits: • • Better call handling capabilities. When a party cannot be reached at his/her phone, a user can “park” the call and page the party to pick up the call.
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Chapter 4 - Station Features Section 200 - General Description To pick up a camped-on call, either hang up from the current call and then go off-hook again, or put the current call on hold. You’ll be automatically connected to the caller. Benefits: • Users only have to call a busy extension once. They don’t have to wait for the station to become free, or interrupt the current call, to transfer a waiting call to it.
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Section 200 - General Description Chapter 4 - Station Features Applications: • Users dialling into a Voice Mail or Auto-Attendant system on a DP trunk. They’ll need to switch to DTMF signaling to select Voice Mail options by dialing numbers on the phone when prompted. (for example, they’ll hear: “To reach Sales, press 1. To reach Purchasing, press 2.”) DSS/BLF KEYS Description: With the Direct Station Select/Busy Lamp Field feature, a phone’s FF-key can be programmed to represent another extension.
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Chapter 4 - Station Features • • • • • Alarms Answer Key Barge-In BGM Call Forwarding Section 200 - General Description • • • • • Direct Appearing CO Lines Direct Call Pickup DND DSS/BLF Group Call Pickup • • • • • Message-Waiting Send Multiple CO Line Access Mute Key Night Mode Paging • • • • • Station Lockout Switch to Voice Calling Transfer Key Voice Mail Access UNA Pickup Benefits: • • Flexibility to custom-configure a telephone to suit the individual user’s needs.
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Section 200 - General Description Chapter 4 - Station Features Benefits: • • You can limit the number of people who can pick up a call on hold. You can allow anyone to be able to pick it up, no matter where it’s put on hold. HOT DIAL PAD Description: A user can simply walk up to a digital phone and start dialing without picking up the headset. The call immediately switches to the phone’s speaker, and the entire call can be conducted on it.
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Chapter 4 - Station Features Section 200 - General Description Benefits: • A more polite, less urgent way to ask someone to call you back, when they get a minute. Applications: • Voice Mail. Whenever the user gets a new message in his/her mailbox, this is how the phone lets them know. MUTE Description: Mute is often used as an alternative to putting a caller on hold. Say a station user is on a call. The boss walks up and start silently mouthing words to the user.
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Section 200 - General Description Chapter 4 - Station Features OFF-HOOK SIGNALING Description: This applies to calls with multiple-line appearances (those calls that ring on multiple phones). OffHook Signaling sends a tone to a busy extension to indicate that another CO call has arrived. Off-Hook Signaling applies to direct calls, Automatic Camp-Ons, and Manual Camp-Ons. Benefits: • The user knows when a second or third call is ringing in (especially helpful for the Attendant).
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Chapter 4 - Station Features Section 200 - General Description Benefits: • Gives users many one-touch options for performing features such as CO line access, camp-ons, barge-ins, etc. PAGING Description: The ICX allows users to make both internal pages (heard on phone speakers) and external pages (heard over a loudspeaker system). Users can respond to pages for calls on hold with Meet-Me Answer.
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Section 200 - General Description Chapter 4 - Station Features SPEED DIALING Description: Users can program any of their one-touch keys for speed-dialing. There’s Personal Speed Dial codes which can be different on each extension (up to 20 SSDs per phone). There’s also System Speed Dial codes (up to 800) that can be used by everyone. Some of the wonderful things you can do with these speed-dial codes in programming: ❢ Set individual extensions to be able to override TRS restrictions with SSD numbers.
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Chapter 4 - Station Features Section 200 - General Description Benefits: • Provides efficient, user-friendly call handling capabilities. WALKING TRS Description: By entering a Walking TRS(Toll Restriction Service) code on any phone, a station user can temporarily have access to the less-restrictive call capabilities of his/her own phone.
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Section 200 - General Description Chapter 4 - Station Features Station Feature Notes Direct CO Line Answer Users can select a specific trunk to answer an incoming call.
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Chapter 4 - Station Features 70 Section 200 - General Description Station Feature Notes Off-Hook Monitoring press ON/OFF to put an outside caller on speaker, and continue to conduct the call through the handset (outside caller can only hear through the handset) Off-Hook Signaling phone “beeps” to alert user of another incoming call Off-Hook Voice Announce intercom calls on speaker; originate and receive On-Hook Dialing via ON/OFF key, or Hot Dial Pad One-Touch Keys for feature access/execution
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Section 200 - General Description Chapter 5 - Special Applications CHAPTER 5 - SPECIAL APPLICATIONS OVERVIEW The ICX is designed to accommodate a wide variety of features as described throughout this document. However, this powerful phone system is also designed to support fast-emerging technological trends and specialized 3rd-party product integrations. Listed below are some examples.
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Section 200 - General Description Chapter 5 - Special Applications up their calls. Network users can also turn a long-distance call into a local one, by accessing another (long-distance) node and then dialling the (local) number. These powerful networking functions are facilitated by the following ICX hardware connections: ❢ AC15/E&M Tie Lines. Multiple ICX sites can be connected over leased voice lines.
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Section 200 - General Description • • Chapter 5 - Special Applications Windows-compatible mouse 1 spare ISA expansion slot PC Phone Connectivity PC ATTENDANT CONSOLE The PC Attendant Console is for the receptionist/operator position. It is designed to replace the DSS/72 console & keyphone combination that’s commonly used as the Attendant.
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Section 200 - General Description • • • • • • Chapter 5 - Special Applications an 80486 or compatible processor, running at 33 MHz or higher 8MB of RAM 1.44MB (3-1/2”) floppy disk drive Microsoft Windows Version 3.1x (using Win 32s), Windows 95, or Windows NT Version 3.51 Windows-compatible mouse 1 spare ISA expansion slot System Requirements for PC Attendant Console/384 • CPC-96, CPC-288, or CPC-576 (all versions) • an 80486 or compatible processor, running at 33 MHz or higher • 8MB of RAM • 1.
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Section 200 - General Description Chapter 5 - Special Applications VOICE MAIL With the ICX, Voice Mail can either be built-in (installed and programmed internally) or built-out (a third-party application hooked up to the phone system). Both are explained below. BUILT-IN VOICE MAIL WITH 2-WAY CALL RECORDING The ICX’s Built-In Voice Mail option provides simplified Voice Mail functionality. Hardware for this option is installed inside the ICX cabinet, and it is customized in system programming.
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Chapter 5 - Special Applications Section 200 - General Description Benefits: • Calls can be transferred to a personal mailbox faster, with fewer buttons to press. MSG KEY Description: Large-Display phone users can program the MSG key to retrieve their Voice Mail messages. Benefits: • The MSG key is already labeled; it’s simple to remember and simple to press. ONE-TOUCH KEY FOR VOICE MAIL Description: Allows a user to program any one-touch key on the phone to automatically dial Voice Mail.
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Section 200 - General Description Chapter 5 - Special Applications POSITIVE DISCONNECT Description: Analog station ports can generate a positive disconnect (open loop) to devices that are attached to them upon hang-up. Benefits: • Sending this signal allows quick disconnection from third-party Voice Mail or similar devices. Automatic Call Distribution (ACD) ACD provides efficient presentation, handling, and management of incoming calls for phone systems that experience heavy call traffic.
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Chapter 5 - Special Applications Section 200 - General Description ❢ Optional MIS reports. In addition to the ACD system, real-time displays provide information about current Call Centre workload (incoming calls) and resources (agents). Historical reports (MIS reports) provide essential information used to evaluate trends, performance, and results.
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Section 200 - General Description Chapter 6 - Specifications CHAPTER 6 - SPECIFICATIONS Overview This chapter provides detailed lists of all system specifications in an easy-to-follow table format. Note: The following specifications are subject to change without notice.
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Chapter 6 - Specifications Section 200 - General Description Environmental Requirements Temperature and Humidity Requirements for System Operation (excluding Built-In Voice Mail) Environmental Conditions Requirements Temperature 0 to 40 degrees C (32 to 104 degrees F) Relative Humidity 30% to 90% non-condensing Storage Temperature –20 to +60 degrees C (–4 to +140 degrees F) Temperature and Humidity Requirements (Built-In Voice Mail operation only) Environmental Conditions Requirements Temperatur
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Section 200 - General Description Chapter 6 - Specifications Base Cabinet Expansion Cabinet VB-44225 1.04 kg Other key telephones 1.0 kg DSLT .73 kg DSS/72 .5 kg EM/24 .
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Chapter 6 - Specifications Section 200 - General Description Resource Maximums Line Capacities System Resources 1 Cabinet Ports (CO line or Station) 2 Cabinets 3 Cabinets 4 Cabinets 5 Cabinets 6 Cabinets 96 192 288 Speech Path Switching (CO line/Station) 384 480 576 Nonblocking Feature-Related Capacities Maximum for Resource 1 Cabinet CPU Configuration 2 Cabinets 3 Cabinets 4 Cabinets 5 Cabinets 6 Cabinets CPC-96 ----- ----- CPC-288 ----- ----- ----- ----- ----- ----- CPC-576 In
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Section 200 - General Description Chapter 6 - Specifications Maximum for Resource 1 Cabinet 2 Cabinets 3 Cabinets 4 Cabinets 5 Cabinets 6 Cabinets Trunk Name Length 10 10 10 10 10 10 Extension Name Length 10 10 10 10 10 10 Attendant Group 1 1 1 1 1 1 Attendant Group Members 20 20 20 20 20 20 Ext. Hunt Groups 12 24 36 48 60 72 Ext.
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Chapter 6 - Specifications Section 200 - General Description Call handling capacity for each CPC: Maximums (ICX) CPC-96 1 CCU V. 3.0 V. 3.5 (ICX) CPC-288 1-3 CCUs PB2177(A-C)J PB2177(D)J V. 3.0 V. 3.5 V. 3.0 V. 3.5 Total FF-key 64 72 or 80 64 96 96 128 appearances Ringing FF-key 8 12 or 8 16 16 16 16 appearances BHC 750 750 1500 2000 1500 2500 (Calls per hour) BHC Traffic Model: ratio of Trunk Outgoing/Trunk Incoming/Intercom = 3:3:1 average call duration = 3 minutes Ver. 3.0: Version 3.
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Chapter 6 - Specifications Section 200 - General Description Maximum Quantity For Part No.
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Section 200 - General Description Chapter 6 - Specifications Maximum Quantity For Part No. Description 1 2 3 4 5 6 Cabinet Cabinets Cabinets Cabinets Cabinets Cabinets VB-44140 Built-In ACD Unit 1 2 2 2 2 2 VB-44150 Voice processing card/8-port (VM only) 2 4 6 8 8 8 VB-44160 Voice processing card/4-port (VM/ACD) 2 4 6 8 9 10 VB-44170 Built-In VM Unit 1 2 3 4 4 4 VB-44171 HDD for replacement VB-44330 PC Attendant Console 96 (1 Ext.
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Chapter 6 - Specifications Section 200 - General Description Cabling Specifications Maximum Cabling Distances Loop Type Resistance Key Telephone, EM/24 DSS/72 SLT Resistance 40 Ohms 20 Ohms 100 Ohms Doorphone (loop between the 10 Ohms ICX and Doorphone Adapters) Doorphone (loop between the Doorphone Adapter and the Doorphone) 10 Ohms Cable Gauge (AWG) Maximum Cabling Length in Feet (distance from the ICX) 22 1239 24 779 26 490 22 619 24 330 26 245 22 3097 24 1948 26 1225 22 3
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Section 200 - General Description Chapter 6 - Specifications Voice/Data Transmission Voice Path from Digital Keyphones to the ICX Channel Speed Overall communications path 256 kbps D-channel data 16 kbps B-channel data 64 kbps Data Communication Ports Port Serial Port 1 Maintenance (Built-in) (Emergency) Serial Port 2 ICX-50-200 Parameters Interface: RS232-C Baud rate: 300, 600, 1200, 2400, 4800, 9600 Bps Parity: Even, odd, none Stop bit length: 2 or 1 Data bit length: 7 or 8 Baud ra
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Chapter 6 - Specifications Section 200 - General Description Signaling Characteristics Signaling to CO Item Specification Dial pulse 8 to 11 pulses per second Break ratio 58% to 64% Minimum pause 0.7 to 1.
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Section 200 - General Description ICX-50-200 Chapter 6 - Specifications ICX (International) issued October 2000 90