Operation Manual

Troubleshooting
When a problem occurs, please refer to the following:
Basic Operation
Problem Cause and Solution
You cannot log in to the
HDVC-MPCS Console.
• The user name and/or password is incorrect.
→ Check that the capitalisation of characters is correct, and then try
entering them again.
A site registered in the profile
cannot participate in the
conference.
• The site was moved to the "Non Participant" list at the start of the
conference.
→ Before starting the conference, do not move sites from the
"Participant" list if they might participate during the conference
(Page 16).
You cannot start a
conference.
• The previous conference is not terminated.
→ Start a conference after terminating the previous conference
(Page 26).
The latest status of the
conference is not displayed.
• The
status changed after the conference status screen was displayed.
→ Click
"Refresh" to update the screen (Page 25).
The
image
and
the
sound are
distorted.
• The settings of the hub or router are different to those of the server.
→ The settings should be the same.
• The bandwidth
(the
value
of
the "Bandwidth"
´
the number of sites in
the conference) exceeds the maximum bandwidth of the HDVC-MPCS.
→ Adjust the configuration of the "Total Bandwidth" and "Bandwidth"
so that the bandwidth does not exceed the maximum bandwidth
(Page 29, Page 31).
• There may be a problem with your communication lines.
→ Contact your network administrator.
Cannot connect with other
sites.
• The encryption key does not match the ones at other sites.
→ Ask the other sites to have the same encryption key with the
HDVC-MPCS.
• The sites use a KX-VC500 without the Connection Enhancement
feature.
→ Ask the sites to activate the Connection Enhancement feature.
• When "Other
Side Busy." is
displayed on the site’s display, more sites
than the number of registered license ports are trying to participate in
a conference.
→ A conference cannot be made with more sites than the number of the
registered ports. The number of ports can be increased up to 16. For
details, please contact your dealer.
• The software version of the HD Visual Communication Unit at the sites
is 2.10 or earlier.
→ Ask the sites to update the software.
• The site is not using the HD Visual Communications System.
→ Ask the site to use the HD Visual Communications System.
50 Operating Instructions
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Additional Information