Operating instructions

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Reference
Cannot hear the desired audio.
h Check the connections and the “Digital Audio
Output” settings. (> 11, 30)
h To output audio from a device connected with
an HDMI cable, set “Audio Output” to “On” in
the Setup menu. (> 29)
h When connecting this unit to a TV via an
HDMI VIDEO OUT and to an amplifier/
receiver via an HDMI AUDIO OUT, set
“HDMI(VIDEO) Output Mode” to “Automatic
( Video Only / Video+Audio )”. (> 11, 28)
There is no sound coming out.
h To output audio using OPTICAL terminal, set
“OPTICAL Down Sampling” properly. (> 30)
h Refer to “Connecting to an amplifier/receiver”
(> 11 - 15) to check the audio output settings
suited to the connections of your device.
In the following cases, audio is not output
from the terminals listed below:
≥HDMI VIDEO OUT terminal
– When a device is connected to the HDMI
AUDIO OUT terminal and “HDMI(VIDEO)
Output Mode” is set to “Automatic ( Video
Only / Video+Audio )” (> 28)
– When “Audio Output” in “Advanced
Settings” is set to “Off” (> 29)
– While playback is being performed with
“Audio Output” in “Settings for High Clarity
Sound” set to “OPTICAL Only” (> 31)
≥HDMI AUDIO OUT terminal
– When “Audio Output” in “Advanced
Settings” is set to “Off” (> 29)
– While playback is being performed with
“Audio Output” in “Settings for High Clarity
Sound” set to “OPTICAL Only” (> 31)
≥OPTICAL terminal
– When a device is connected to the HDMI
AUDIO OUT terminal and “Audio Output” in
“Advanced Settings” is set to “On” (> 29)
– While playback is being performed with
“Audio Output” in “Settings for High Clarity
Sound” set to “HDMI Only” (> 31)
Disc cannot be played.
h The disc is dirty. (> 5)
h The disc is not finalized. (> 7)
h Depending on the Ultra HD Blu-ray disc, it
may not be possible to perform playback
unless this unit is connected to the Internet.
Still pictures (JPEG) do not play back
normally.
h The images that were edited on the PC, such
as Progressive JPEG, etc., may not be played
back.
I can’t play back BD-Live.
h Confirm that this unit is connected to the
broadband Internet. (> 16)
h Confirm the “BD-Live Internet Access”
settings. (> 32)
h Confirm a USB device is connected to the
USB port. (> 9)
I can’t connect to the network.
h Confirm the network connection and settings.
(> 16, 17, 32)
h Check the operating instructions for each
device and connect accordingly.
Audio Playback
Network