Operating Instructions

Troubleshooting
VQT4E91
84
Troubleshooting guide
3D video is not output correctly.
• 3D video may be output correctly by changing
the following settings:
- “3D Type” of “3D Settings” (> 75)
- “Signal Format” (> 42, 3D settings during
playback)
• Check the settings of the connected TV.
• When a non-3D compatible amplifier/receiver is
connected between this unit and a TV, 3D video
is not output. (> 14)
• When the amplifier/receiver which is connected
between this unit and a TV is off, 3D video is not
output. (> 14)
• When “HDMI Audio Output” is set to “Off”, 3D
video may not be output correctly. (> 75)
The same video is displayed in each left and
right half of the screen.
• This is a 3D programme of the Side-by-Side
type.
Change the setting as follows if connecting with
a 3D compatible TV:
1 Press [OPTION].
2 Select “3D Settings”, then press [OK].
3 Select “Side by side” in “Signal Format”, then
press [OK].
No sound.
Distorted sound.
• Check the connections. (> 12)
• Check the settings of the connected TV, etc.
• Select the audio with “Multi Audio”. (> 26, 41)
• To output audio from a device connected with an
HDMI cable, set “HDMI Audio Output” to “On”.
(> 68, 75)
Cannot change audio channel.
• You cannot change the audio channel if “Digital
Audio Output” is set to “Bitstream” (> 74)
Cannot record.
Cannot copy.
• Some broadcasts are copyright protected.
Timer recording does not work properly.
• Failed timer recordings are displayed in grey
with on the Timer Recording screen. (> 35)
When you programme a timer recording, check
the screen icons. If “!” is displayed, this timer
programme may not be recorded because:
- there is not enough space left.
- the number of possible titles has reached its
maximum.
- programmes are deactivated, etc.
The timer recording programmed via VIERA
Connect does not work properly.
• Timer recording programmed via VIERA
Connect will be recorded with the same
conditions as those of manual timer recording,
and some functions such as “Guide Link” (> 32)
does not work.
Auto Renewal Recording does not work
properly.
• The programme will not be overwritten in the
following cases:
- the programme is protected
- any programme is being played back or copied
- a screen such as DIRECT NAVIGATOR is
displayed
Instead, the programme will be saved as a
separate programme and that will be
overwritten.
Sound
Recording, timer recording and
copying
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