Panasonic a DBS 824 Section 700 Feature Operation (Applies to CPC-S Version 3.0 and CPC-M Version 3.2) Doc. No. 550X03601A Version 3.0/3.
Warning: This service information is designed for experienced repair technicians only and is not designed for use by the general public. It does not contain warnings or cautions to advise non-technical individuals of potential dangers in attempting to service a product. Products powered by electricity should be serviced or repaired only by experienced professional technicians.
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Contents About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix List of Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi Chapter 1. System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Non-Verified Account Codes . . . . . . . . . . . . . . . . . .
VAU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-45 VAU Port Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-45 Walking TRS Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-46 Chapter 2. Attendant Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Attendant Assignment of Speed Dialing . . . . . . . . . . . . . .
Delayed Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial “0” for Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Do-Not-Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . EM/24 Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Flexible Function (FF) Keys . . . . . . . . . . . . . . .
Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14 Blind Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14 Screened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15 Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Camp-on .
Meet-Me Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Message Waiting/Callback Request. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Offhook Voice Announce (OHVA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Pooled Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
viii DBS 824-3.0/3.
About This Manual Software Versions Covered by This Manual This manual covers all versions of the DBS 824. Differences in feature availability or operation are noted within each feature description. If you are using this manual for a single DBS 824 system, make note of its software version in the following table. This note may be referenced by technicians or owners of the system.
Single Line Telephone Features Appendices SLT Features are available to industry-standard 2500 sets. Since SLTs are not equipped with feature keys, most features are accessed by using the dialpad and/or the switchhook. Descriptions of several feature upgrades have been added to the Appendices of this manual. Please refer to the Appendices when instructed to do so. Purpose The purpose of this manual is to provide an overview of feature operation and requirements.
About This Manual List List of Features The following tables list the features available with the DBS 824. Topic System Features Attendant Features Extension Features Revised April 2000 DBS 824-3.0/3.
List of Features Table 1.
About This Manual List Feature Table 2.
List of Features Table 3.
About This Manual List Feature ML/MCO Separation Meet-Me Answer Message Waiting/Callback Request Non-appearing Outside Line Offhook Signaling Off-Hook Voice Announce (OHVA) One-Touch Keys One-Touch VM Access Onhook Dialing Pooled Trunk Access Prime Line Preference Private Line Reminder Call Ringing Line Preference Saved Number Redial Speed Dial Linking Speed Dialing: System and Personal Speed Dialing Add-On Mode (Expanded Range) Station Lockout Trunk-to-Trunk Transfer Revised April 2000 CPC-S CPC-M x
List of Features xvi DBS 824-3.0/3.
Chapter 1. System Features This chapter contains detailed descriptions of DBS 824 System Features. System Features are either available on a system-wide basis or aid in the overall administration of the DBS 824.
1-2 Topic Page Trunk Name Assignment Trunk Queuing Universal Night Answer Voice Mail Ringing VAU VAU Port Assignment Walking TRS Class of Service 1-41 1-42 1-43 1-44 1-45 1-45 1-46 DBS 824-3.0/3.
System Features Account Codes Account Codes You can assign account codes to clients to facilitate billing and to track call dates and times, numbers called, and outside line numbers used. This information is printed for each account on the SMDR record. Non-Verified Account Codes (CPC-S and CPC-M) Description Non-verified account codes can be forced or voluntary, depending on extension programming. With voluntary account codes, the user is not forced to enter an account code before making a call.
Account Codes System Features 6. Dial the telephone number. To enter an Account Code during an outside call: 1. Press the AUTO key. 2. Press “#.” “Enter Account #” appears on the display. 3. Enter the Account Code (up to 10 digits). The Account Code entered appears on the display. 4. Press “#.” Hardware Requirements • An SMDR printer or external call accounting system is required to collect account code records.
System Features Account Codes enter a valid Verified Account Code to upgrade the TRS type assigned to the extension. Operation 1. Pick up the handset. The phone issues intercom dial tone. 2. Dial “#11.” 3. Enter the four-digit Account Code. 4. Press “#.” The phone issues intercom dial tone. 5. Press an available CO key or dial a trunk access code. The phone issues outside dial tone. 6. Dial the telephone number. The Verified Account Code TRS type remains in effect until the call is completed.
Answer Supervision for Voice Mail System Features • “0000” cannot be used for a verified account code. • Verified account codes do not override station lockout. • Verified account codes do not override Least Cost Routing (LCR) settings. Answer Supervision for Voice Mail (CPC-S and CPC-M) Description This feature allows the DBS 824 to send an answer signal to third-party voice mail systems. Sending an answer signal provides quicker response time between the DBS 824 and the voice mail system.
System Features Auto Day Mode • The digits used for the answer signal code are determined by the requirements of the voice mail system. • If the called extension does not answer and is forwarded to voice mail, the DBS 824 sends a call forward ID code back to the voice mail system. • During transmission of the answer signal code, other DTMF digits and functions from the DBS 824 extension are ignored.
Auto Set Relocation System Features • When one auto mode is turned on, the mode cannot be reset by the DAY/ NIGHT1/NIGHT2, NIGHT key or NIGHT2 key until 3 minutes after the auto mode is activated. (When both auto modes are set, the mode keys cannot be used.) • If mode keys are not assigned, the access codes #520 (DAY/NIGHT1/ NIGHT2 toggle), #521 (Day), #522 (Night1) and #523 (Night2) can be used instead.
System Features Auto Set Relocation • Extension 300 is placed out of service. To Reactivate Extension 300: 1. Unplug the extension cable from 300. 2. Reconnect the cable. Extension 300 assumes all extension features, TRS, and LCR settings that were initially assigned to 200.
Background Music System Features Background Music (CPC-S and CPC-M) Description If your system is set up to provide Background Music, music can be played from the speakers of idle telephones. If a call is made to an extension receiving Background Music, the music stops and the phone rings. Background Music is also interrupted when the phone goes offhook. The system can also provide music-on-hold using the Background Music source or a separate music source.
System Features Battery Alarm • The ON/OFF LED goes off. • The date and time appear on the display. Related Programming • FF1 (System) Extension Class of Service Setting • FF3 (Extension) Extension Class of Service Assignment Considerations • The music source must be purchased separately. It is not provided with the DBS 824. • If a single music source is used for both music-on-hold and background music, the music source connects to CN6 on the front of the CPC card.
Battery Backup System Features Battery Backup (CPC-S and CPC-M) Description The DBS 824 uses two 12-volt batteries. The backup batteries are connected in a series circuit, using cables provided with the DBS 824. With maximum traffic, the backup batteries last up to 40 minutes. The backup batteries should be replaced about every 3 years. Call Forward ID Code for Voice Mail (CPC-S and CPC-M) Description Call Forward ID Code for Voice Mail allows users to call forward to a thirdparty voice mail system.
System Features Caller ID 2. Press the AUTO key. 3. Press “*.” 4. Enter the extension number. 5. Press the HOLD key. Considerations • External callers do not hear the tones sent to voice mail, but internal callers do. • The Extension Copy program (FF9 2# 1-24# 1-24##) should not be used to copy extension settings that include a Call Forward ID Code. Copying extension settings in this manner allows the copy “destination” to retrieve the messages of the copy “source.
Centrex/PBX Compatibility System Features Users can assign an FF key to flash when there are new entries in the log. When the user presses the key to access the log, the LED turns off. Call Logs can be assigned to both attendant and non-attendant extensions. Centrex/PBX Compatibility (CPC-S and CPC-M) Description Centrex/PBX Compatibility allows the DBS 824 to be connected to centrex or PBX lines. The DBS 824 supports up to 8 access codes for dialing centrex or a PBX.
System Features Direct Inward System Access (DISA) For security reasons, one incoming DISA code may be assigned. If an incoming code is assigned, it must be entered as soon as the DISA trunk answers. Two outgoing DISA codes are assigned (1111 and 9999 by default). One of the two outgoing codes must be entered before the user dials an outgoing call. Operation To make a DISA call to an extension: 1. Dial the DISA trunk number. 2.
Direct Inward System Access (DISA) System Features • FF2 (Trunk): DISA End Time To program an incoming code from an attendant phone: In addition to the DISA ID Setting in FF1, the following procedure can be used to program an incoming code. 1. Press the ON/OFF key. • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Press the CONF key. 3. Dial “#7.” 4. Enter the DISA code. 5. Press the HOLD key. 6. Press the ON/OFF key. The ON/OFF LED goes off.
System Features Direct Trunk Access Direct Trunk Access (CPC-S and CPC-M) Description Extensions can access a specific trunk for outgoing calls. Extensions can also use Direct Trunk Access to test trunks or to access data trunks. Operation 1. Press the ON/OFF key: • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Dial “88,” then enter the desired line number (01-08). • The phone issues outside dial tone. • “CO TALK #XX” (where “XX” is the line number) appears on the display. 3.
Door Box System Features distinctive ringing pattern is set, the extension rings based on the incoming ring pattern assigned to the trunk. Related Programming • FF3 (Extension): Extension Ring Pattern Considerations • One of several ringing patterns can be selected. • The ringing patterns are different for key phones and SLT/OPX phones. Door Box (CPC-S and CPC-M) Description Door Boxes (also called Door Phones) and door openers work together.
System Features Door Box 2. Dial “#80”. 3. Dial the Door Box Access Code. 4. Dial the Door Box Extension Number. 5. Dial “*”. Related Programming • FF4 (Ringing and Hunt Groups): Ringing Assignments (all) • FF1 (System Programming): Door Phone Assignments (All) Hardware Requirements • The Door Box feature requires a Door Box Adaptor (VB-43711), Door Box (Door Phone) (VA-43705), and door opener. The door opener can be purchased from an electronics dealer.
DP to DTMF Signal Conversion System Features DP to DTMF Signal Conversion (CPC-S and CPC-M) Description This feature allows an extension user to switch from DP to DTMF signaling when using a DP trunk. For instance, if a user dials into a voice mail system using a DP trunk, the user can switch to DTMF signaling to communicate with the voice mail system. DTMF tones can be sent either during the call or while the call is being dialed. Operation To switch from dial pulse to DTMF dialing, press “*” or “#.
System Features Hunting Priority for VAUs Hunting Priority for VAUs (CPC-S and CPC-M) Description This feature allows hunting priority to be assigned to calls that overflow from the hunt group to the VAU. If the caller hears the VAU message and then decides to dial back into the hunt group, he or she is placed before other calls that have just entered the hunt group queue. For an illustration of the flow of calls, see Figure 1-1. Figure 1-1.
Independent Timers System Features • FF3 (Extension): VAU Hunting Priority Considerations • The following call types are routed to the first VAU message: - Trunk calls - Transferred trunk calls - Intercom calls - Transferred intercom calls. All recalls are routed to the second VAU message. Independent Timers (CPC-S and CPC-M) Description The DBS 824 provides separate timers for Call Forwarding-No Answer, CO Delayed Ring, Extension Delayed Ring, and Hunt Group--No Answer.
System Features Least Cost Routing (LCR) Least Cost Routing (LCR) (CPC-S and CPC-M) Description Least cost routing (LCR) automatically selects the least expensive route available for toll calls. LCR is accessed by dialing “9” before placing a call.
Music-on-Hold System Features Music-on-Hold (CPC-S and CPC-M) Description The DBS 824 can provide Music-on-Hold to parties on hold on a CO line. The Music-on-Hold feature can also be used to play announcements or advertisements if desired. The system can provide Music-on-Hold with the internal MOH resource on systems using the MFR card option (CPC-M only). See “Background Music” on page 1-10 for more information. Hardware Requirements • The music source must be purchased separately.
System Features Night Service Night Service (CPC-S and CPC-M) Description The Attendant can switch the system between Day and two Night Modes for answering outside calls. It is also possible to program the system to automatically switch between night and day modes.
Night Service System Features • The ON/OFF LED lights. 2. Dial “#521.” (Note: #520 can be used to toggle between modes.) 3. Press the ON/OFF key. • The ON/OFF LED goes off. • “DAY MODE” appears on the display.
System Features Off-Premises Extension Off-Premises Extension (CPC-S and CPC-M) Description SLTs that are located in remote locations can be connected to the DBS 824 through the Off-Premises Extension (OPX) Adaptor. Off-premise phones can be connected through a direct line to the DBS 824 or through the central office, depending on how far they are from the main cabinet. For specifications, see Installation (Section 300).
Paging System Features Paging (CPC-S and CPC-M) Description Internal paging is accomplished through the speakers of your system’s key phones. The Paging feature allows you to contact someone temporarily away from an extension, give instructions to an entire group, or communicate with several people at once. If an external paging system is connected to your system, pages can also be sent through its speakers. The Paging feature can also be programmed to time out after sixty seconds.
System Features Power Failure Transfer • If an external paging system has been connected to Paging Groups 00-07, pages can be made through the external speakers. Voice Paging can also be heard over the extensions in groups 00-07. • An extension can belong to more than one paging group. • A maximum of eight Paging Groups can be assigned to a system. • Additional pages cannot be sent when someone is paging group 00.
Power Failure Transfer System Features • A Single Line Telephone Adapter (VB-40709) is required to provide analog ports to the PFU. Considerations • Up to four SLTs can be connected to one Power Failure Unit. • If a call is in progress through the PFU when the power is restored, the call will be disconnected. • For added protection against power outages, backup batteries can be installed in the DBS 824.
System Features Remote Maintenance Remote Maintenance (CPC-S and CPC-M) Description The DBS 824 can be programmed from a remote terminal or from a remote PC by connecting via modems to the Maintenance port on the Serial Interface Unit (SIU). The Remote Programming Mode may also be used locally by directly connecting to the Maintenance Port.
Remote Maintenance System Features Terminal Programming Commands Use the following commands to navigate terminal programming: 1-32 Command Description ~01 ~02 ~03 ~04 ~05 ~06 ~07 ~08 ~09 ~10 ~B ~b ~F ~f ~R Ctrl-Z Access System parameters Access Trunk parameters Access Extension parameters Access Ring assignments Access FF-key assignments Access Name assignments Access Toll Restriction data Access Least Cost Routing data Access Copy mode Access Speed Dial data Back to previous address Back to previous
System Features Station Class of Service Station Class of Service (CPC-S and CPC-M) Description Station Class of Service provides a way to restrict access to certain extension features. Station Class of Service 0 provides access to all features. By default, all extensions are assigned to this class of service. Classes of Service 1-8 can be modified to allow and restrict access to specific features. The following table shows the features that can be enabled/disabled for station classes of service.
Station Hunting System Features Station Hunting (CPC-S and CPC-M) Station hunting allows calls to be automatically transferred among a preselected group of phones. When a call terminates to a busy extension in a hunt group, the call automatically transfers to another extension in the group. If the second extension is busy, the call automatically transfers to another member of the group. Three types of hunt groups are available: Terminal, Distributed, and Longest Idle.
System Features Station Hunting • FF4 (Ringing and Hunt Groups): Hunt Group Pilot Number • FF4 (Ringing and Hunt Groups): Hunt Group Transfer Timer • FF4 (Ringing and Hunt Groups): Hunt Group Member • FF4 (Ringing and Hunt Groups): Transfer Extension • FF4 (Ringing and Hunt Groups): CO Delayed Day Ring Assignments for Hunt Groups • FF4 (Ringing and Hunt Groups): CO Delayed Night Ring Assignments for Hunt Groups • FF4 (Ringing and Hunt Groups): CO Delayed Night 2 Ring Assignments for Hunt Groups • FF4 (Ring
Station Hunting System Features • A call arriving at the the pilot number of a hunt group will hunt to a member that has call forwarding set, unless call forwarding is set to an outside number.
System Features Station Message Detail Recording (SMDR) Station Message Detail Recording (SMDR) (CPC-S and CPC-M) Description Station Message Detail Recording (SMDR) provides detailed call records of outgoing calls . SMDR records can be output to a printer or an external call accounting system. Figure 1-2 shows the SMDR format for the CPC-S and CPC-M. Figure 1-2.
Toll Restriction System Features • FF1 (System): SMDR Start Timer for CO Calls • FF1 (System): SMDR Printing Mode 1: Outbound and Inbound • FF1 (System): SMDR Printing Mode 2: Long Distance and Local Calls • FF1 (System): SMDR Printing Mode 3: Header Title • FF3 (Extension) Station Message Detail Recorder (SMDR) Report Hardware Requirements • A printer or external call accounting system is required to output SMDR data.
System Features Toll Restriction 2 Local calls allowed 1-800 calls allowed Inbound trunk calls can be answered and transferred from a Type 2 phone. Full restriction of international calls. Full restriction of operator calls. Speed dial number selectable restriction. N11 code selectable restriction except 911. Restriction of up to 50 seven-digit numbers. Inter-digit timing is set to 6 seconds. 1-800 calls allowed. 3 Full restriction of operator calls. Selectable restriction of international calls.
Trunk Groups System Features • Forced LCR Restriction The LCR feature controls outside calls. Related Programming • FF1 (System): Override Toll Restrictions with SSD Numbers • FF3 (Extension) Extension Lockout Code • FF7 (Toll Restriction): Toll Restriction Settings (all) Considerations • The dialing restrictions included in this feature help prevent unauthorized outgoing calls. It is possible, however, to program your system to allow System Speed Dialing to override Toll Restrictions.
System Features Trunk Name Assignment • Trunks can appear in more than one trunk group. • If Least Cost Routing is enabled, the trunk group “9” automatically accesses the LCR features. Trunk Name Assignment (CPC-S and CPC-M) Description You can display a name, number, or message of up to six characters on the LCD in place of your CO trunk line number. The name will appear when a CO call is ringing or connected. For example, you can assign specific CO lines to different individuals or departments.
Trunk Queuing System Features Trunk Queuing (CPC-S and CPC-M) Description If all outside lines in a Trunk Group are busy, the system can call you when a line becomes free. When the Trunk Callback alert tone rings, simply pick up the handset and dial the telephone number . Operation To set Trunk Queuing: 1. Press the ON/OFF key. 2. Press the CO line key or dial a trunk access code. The phone issues busy tone. 3. Press “2.” “In CO Queuing” appears on the display. 4. Press the ON/OFF key. 5.
System Features Universal Night Answer Considerations • Response to the Trunk Callback alert tone must be within sixteen seconds or Trunk Queuing will be canceled. • If a call arrives from an outside line while the Trunk Queuing feature is activated, Trunk Queuing will be suspended for the duration of the incoming call.
Voice Mail Ringing System Features Related Programming • FF1 (System): Extension Class of Service Setting • FF1 (System): Ring Patterns for UNA Terminals (M, C, & B) • FF3 (Extension): Extension Class of Service Assignment • FF4 (Ringing and Hunt Groups): CO Day Ring Assignment • FF4 (Ringing and Hunt Groups): CO Night Ring Assignment Hardware Requirements • An external ringing device is not provided with the DBS 824. It can be purchased separately from an electronics dealer.
System Features VAU VAU (CPC-S and CPC-M) Description The Voice Announce Unit (VAU) is a digital answering device that can be connected to the DBS 824. It provides for the recording and playback of up to two voice messages, along with the ability to transfer incoming calls. When a call reaches the VAU, it plays a prerecorded voice message. The caller is then allowed to dial a number or is automatically transferred to a predetermined extension. The VAU is often used to back up operators or hunt groups.
Walking TRS Class of Service System Features Walking TRS Class of Service (CPC-S and CPC-M) Description Walking TRS Class of Service allows an extension user to “carry” his or her toll restrictions to another phone. Before the Walking TRS Class of Service feature can be used, a Walking Class of Service code must be entered for each extension that wants to use dialing privileges at another extension. To enter a Walking Class of Service code: 1. Pick up the handset. The phone issues intercom dial tone. 2.
System Features Walking TRS Class of Service 3. Enter your extension number. 4. Enter your Walking Class of Service code. 5. Press “#.” 6. Enter a trunk access code (88XX, 9, 81-86). The phone issues outside dial tone. 7. Dial the telephone number. The Walking Class of Service remains in effect until you replace the handset. To clear a Walking Class of Service code: 1. Pick up the handset. The phone issues intercom dial tone. 2. Dial “#12.” 3. Enter the original Walking Class of Service code. 4. Press “#.
Walking TRS Class of Service System Features • If an extension is locked out, the Walking Class of Service feature will override the lockout. • LCR and TRS dialing privileges follow the Walking Class of Service. 1-48 DBS 824-3.0/3.
Chapter 2. Attendant Features This chapter describes features that are available to an attendant phone. In addition to functioning as a central answering point, an attendant phone also has special capabilities for monitoring and programming other phones.
2-2 DBS 824-3.0/3.
Attendant Features Attendant Assignment of Speed Dialing Attendant Assignment of Speed Dialing (CPC-S and CPC-M) Description The attendant can assign system speed dialing numbers. System speed dialing numbers are shared by all DBS 824 extensions. Operation 1. Press the ON/OFF key. • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Press the PROG key. “F” appears on the display. 3. Press AUTO. “FA” appears on the display. 4. Enter the Speed Dial code (00-89 or 000-199).
Attendant Busy Override Attendant Features • Names for System Speed Dialing can also be stored using a DSS console connected to the attendant phone. Attendant Busy Override (CPC-S and CPC-M) Description The Attendant Busy Override feature allows the attendant to break in on an Intercom Call or a CO Call that is already in progress. Attendant Busy Override can break into any extension, even if the extension has “Busy Overridden” turned off.
Attendant Features Attendant Call Park Attendant Call Park (CPC-S and CPC-M) Description Using the Attendant Call Park feature, the Attendant may park an outside call until the called party can be found. The attendant can then use the Paging feature to inform the called party of the call’s Park Number. The parked call can then be retrieved from any extension by dialing the Park Number. The attendant phone is equipped with ten outside line Park Numbers (00-09).
Attendant Control of Absence Messages, Attendant Features Related Programming • FF1 (System): Attendant Park Hold Recall Timer Considerations • An FF key assigned to Call Park indicates when a call is parked. • If a parked call is not answered before the Attendant Park Hold Recall Timer expires, the parked call recalls to the attendant.
Attendant Features Attendant-Controlled Text Assignment • On DSS consoles equipped with DSS keys, the indicator for an extension that has Absence Message, Call Forwarding, or DND activated lights green. This indicator goes off when the feature is canceled. The indicator does not light for Permanent Call Forwarding.
Attendant-Controlled Text Assignment Attendant Features 3. Dial #1 4. Press AUTO. 5. Dial the desired system speed dial number (00-89 or 000-199). 6. Press AUTO to backspace and erase the existing name. 7. Use the dialpad sequences shown in Table 2-1 to enter letters and/or numbers. Press FLASH after each letter. Press CONF to switch between numbers and letters. 8. To store your entry, press HOLD. To assign text to Call Waiting/OHVA Text Replies): 1. Pick up the handset or press ON/OFF. 2. Press PROG. 3.
Attendant Features Key 5 6 7 8 9 0 * # Attendant Groups Number of Key Presses Once Twice Three times Four times Five times Six times J M P T W . * # K N R U X : / L O S V Y . ? ! j m p t w : * # k n r u x . / l o s v y : ? ! Attendant Groups (CPC-S and CPC-M) Description The DBS 824 can accommodate up to four attendant positions. The first attendant is fixed at port 1, extension 100. The other Attendants can be set to any port or extension.
Dial Tone Disable Attendant Features • The third and fourth attendants cannot have a DSS/72. Dial “0” calls ring the first attendant, even if the first attendant has call forwarding activated. However, if a call is unanswered, it does not skip to the next attendant. The call continues to ring the first attendant until the caller hangs up. Dial Tone Disable (CPC-S and CPC-M) Description The intercom dial tone can be turned off at an attendant phone. Dial tone is turned off when a headset is used.
Attendant Features DSS/72 DSS/72 (CPC-S and CPC-M) Description The DSS/72 is a 72-key console that can be attached to the attendant phone. The 72 keys of the DSS can be programmed as Direct Station Select (DSS) keys for internal lines. In addition to providing direct station selection, the DSS keys also provide busy lamp fields to assist the attendant in monitoring the status of extensions. The attendant can perform a simplified call transfer by pressing a DSS key while connected to an outside line.
DSS/72 Attendant Features Related Programming • FF3 (Extensions): Terminal Type Hardware Requirements Table 2-2. DSS/72 maximums Attendant Position Attendant 1 DSS/72 Assignments DSS/72 DSS/72 DSS/72 DSS/72 Attendant 2 Attendant 3 Attendant 4 The DSS/72 cannot be assigned. The DSS/72 cannot be assigned. • The DSS key LED informs the attendant of the status of assigned extensions. The LED lights red when the extension is busy and green when Absence Message, Call Waiting, or DND is activated.
Attendant Features Headset Operation Headset Operation (CPC-S and CPC-M) Description A headset can be connected to attendant or non-attendant phones. (Dial tone is normally turned off when the headset is connected.) Operation To use a headset: 1. Connect a headset to the telephone. 2. Press the ON/OFF key. 3. Press “#51.” The ON/OFF LED remains lit. To stop using a headset: Repeat the preceding steps. Hardware Requirements • Headsets are not provided with the DBS 824; they must be purchased separately.
Key Bank Hold Attendant Features Key Bank Hold (CPC-S and CPC-M) Description Key bank hold allows a user on a trunk call to initiate another trunk call by simply pressing an FF key for another trunk. When the user presses the FF key, the first trunk call is automatically placed on system hold. In addition, the attendant can use key bank hold with DSS/BLF keys to provide one-touch call transfer to an extension.
Attendant Features One-Touch VM Transfer Note: The VM key is assigned differently, depending on whether it is used for personal message retrieval or attendant transfer. See the following “Operation” section for instructions. Operation To assign a voice mail key: Note: You cannot program this feature if trunks are assigned to the key. First clear the FF assignments, then use the following procedures to assign the VM key. 1. Press the ON/OFF key. • The phone issues intercom dial tone.
One-Touch VM Transfer Attendant Features The incoming caller is transferred to the extension’s mailbox. Related Programming • FF5 (Keys): FF Key Assignment for Extensions • FF5 (Keys): FF Key Assignments for DSS Consoles Considerations • Once an extension is connected to voice mail, pressing a DSS/BLF key will transmit the extension number stored on the DSS/BLF key to the voice mail system, regardless of what state the DSS/BLF key is in.
Attendant Features Station Lockout Code Assignment Station Lockout Code Assignment (CPC-S and CPC-M) Description The Station Lockout feature allows users to dial a Station Lockout code to restrict their phone from being used for outside calls. Station Lockout codes can be assigned through the attendant phone. Operation To program a Station Lockout code: 1. Press the ON/OFF key. • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Press the CONF key. 3. Dial “#8.” 4.
System Time and Date Control Attendant Features System Time and Date Control (CPC-S and CPC-M) Description The date and time displayed on all system extensions are set from an attendant phone. Operation To set the date and time: 1. Press the ON/OFF key. • The phone issues intercom dial tone. • The current date and time are displayed on your LCD. 2. Press the PROG key. “F” appears on the display. 3. Dial “##.
Attendant Features System Time and Date Control 9. Enter four digits for hours and minutes (24-hr. time). For example, for 11:00 a.m., enter “1100.” 10. Press #. 11. Press the ON/OFF key. The new date and time appear on the display. To reset the minutes display to “00:” If the clock is five minutes slow or fast, you can re-synchronize the minutes setting to “00,” provided the current minutes display is between “:55” and “:05.” 1. Press the ON/OFF key. • The phone issues intercom dial tone.
Traffic Measurement Attendant Features Traffic Measurement (CPC-S and CPC-M) Description An attendant phone can track the number of outgoing and incoming calls for each outside line number, as well as the number of times each System Speed Dial number is used. This information can be used to evaluate trunk usage and control costs. To determine the number of outgoing calls made on an outside line: 1. Press the ON/OFF key. • The phone issues intercom dial tone. • The ON/OFF LED lights. 2.
Attendant Features Traffic Measurement Table 2-3. Traffic measurement options Operation Code Display Check the number of incoming calls to a specific trunk Check the number of times a System Speed Dial number was used: Delete usage data: Notes: #91NN #92SS “Incoming NN” “SYS-SPD SS” #93 “Clear All Inform” NN = CO line number (01-08) SS = System Speed Dial number (00-89 or 000-199) Considerations • The Traffic Measurement feature can be accessed from any display phone.
Attendant Features Walking COS Confirmation Walking COS Confirmation (CPC-S and CPC-M) Description The attendant can check the Walking Class of Service ID code of any extension. Operation 1. Press ON/OFF. 2. Press CONF. 3. Dial #12 plus the extension number. The Walking Class of Service ID code appears on the display. Revised April 2000 DBS 824-3.0/3.
Chapter 3. Key Telephone Features This chapter describes DBS 824 key telephone features. DBS 824 key telephones are proprietary digital phones that provide feature access through a combination of feature keys and access codes.
Topic Message Waiting/Callback Request Non-Appearing Outside Lines Offhook Signaling Offhook Voice Announce (OHVA) One-Touch Keys One-Touch VM Access Onhook Dialing Pooled Trunk Access Prime Line Preference Private Line Reminder Call Ringing Line Preference Saved Number Redial Speed Dialing Station Lockout Trunk-to-Trunk Transfer 3-2 DBS 824-3.0/3.
Key Telephone Features Key Phone Key Phone As an example of a key phone, 3-1 illustrates the DBS 824 key phone model VB-43225. The VB-43225 provides a large display that includes one-touch access to speed dial numbers, telephone features, and help screens. Please refer to “Appendix A: 2.0 Feature Update” for additional information on VB-44225 Large Display Key Telephone features. Figure 3-1.
Absence Message Key Telephone Features When the unattended extension is dialed, the text message displays on the caller’s phone. Any one of the following messages can be selected. Messages 5 to 9 can be changed through system programming. Table 3-1. Absence Messages Message No. 0 1 2 3 4 5 6 7 8 9 Message Text In Meeting At Lunch Out of Office Vacation Another Office User Defined User Defined User Defined User Defined User Defined Operation To set an Absence Message 1. Press the ON/OFF key.
Key Telephone Features Absence Message • “At Lunch” appears on the display if you selected message code 1. To cancel an Absence Message 1. Press the ON/OFF key. • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Dial “71.” “Enter Msg Code” appears on the display. 3. Press the ON/OFF key. • The ON/OFF LED goes off. • The DND/CF LED goes off, and the message disappears from the display.
Auto Redial Key Telephone Features 615 1035 Return 6:15 Return 10:35 Four-digit numbers can also be input (0000-9999 = Hours & Minutes or Month & Date). • When an Absence Message is set on a DID extension, incoming DID calls are routed according to the ringing assignment programmed for the incoming trunk. • DND and Absence Messages cancel Call Forwarding.
Key Telephone Features Auto-Repeat Dial Auto-Repeat Dial (CPC-S and CPC-M) Description When a called outside party is busy, pressing the REDIAL key while hearing busy tone automatically redials the number. The system will keep redialing the number until the called party answers, you hang up or the Auto-Repeat Dialing Count is reached.
Call Coverage Groups Key Telephone Features • An alert tone sounds to both phones (system programming required). • The EXT LED lights.
Key Telephone Features Call Coverage Groups For example, if an outside call on line 1 is sent to extension 135, but extension 135 does not answer, the call will ring once when the call first comes in at the covering phone and “TRK #01> 135” will appear on the covering phone’s display. If two extensions are designated as covering phones and the first in DND, the second will receive the call. Call coverage assignments are controlled through system programming, rather than from individual extensions.
Call Duration Display Key Telephone Features Call Duration Display (CPC-S and CPC-M) Description The length of a conversation on a CO line usually appears on display phones. The duration display shows the number of minutes and seconds the call has lasted. The display does not begin right away; it begins either 5, 16 or 30 seconds after the call begins, depending on how the DBS 824 is programmed.
Key Telephone Features Call Forwarding Call Forwarding--No Answer. When Call Forwarding--No Answer is activated, an unanswered call will ring until the Call Forward No Answer timer expires. When the timer expires, the unanswered call is forwarded. Call Forwarding--Busy. When Call Forwarding--Busy is activated, all incoming calls to a busy extension will be forwarded. Call Forwarding--Busy/No Answer.
Call Forwarding Key Telephone Features 4. If you are forwarding to an internal number, enter the number of the extension you want to receive your calls. If you are forwarding to an outside number, press AUTO plus the appropriate speed dial number. Note: To forward to an outside number, the number must be preprogrammed in personal or system speed dialing. Forwarding to an outside number requires use of pooled access trunks (Dial 9, 81 - 86).
Key Telephone Features Call Forwarding defined in permanent call forwarding. The following types of incoming trunk calls follow permanent call forward settings: - Direct trunk calls - Transferred trunk calls. • Voice calls do not forward when Call Forwarding--No Answer is used. • If several calls arrive at once at an extension set for Call Forwarding-No Answer, all of the calls will be queued. (The timing for each call begins with the ringing tone.
Call Hold Key Telephone Features Call Hold (CPC-S and CPC-M) The DBS 824 provides both Exclusive and System Hold. Exclusive Hold Description With Exclusive Hold, only the extension that held the call can retrieve it. Exclusive Hold can be used to hold CO calls and intercom calls. Operation To place a call on Exclusive Hold: Press the line key being used for the call. The line LED flashes green, and the phone issues intercom dial tone.
Key Telephone Features Call Hold • FF1 (System): Key Bank Hold • FF1 (System): Non-Appearing Trunk Hold Considerations • When using an outside line for which there is no line key on your extension, press the HOLD key to place the call on hold, and then press a vacant line key. Release the held call by pressing HOLD again. (System programming determines whether the call will be placed on Exclusive Trunk Hold or System Trunk Hold.
Call Hold Key Telephone Features • The phone issues intercom dial tone. • “Hold TRK #XX” (where “XX” is the outside line number) appears on the display. To release a call placed on System Hold from the extension that placed it there: Press the line key that is flashing green. • The line LED stops flashing and remains lit. • “CO TALK #XX” (where “XX” is the outside line number) appears on the display.
Key Telephone Features Call Park • If the Automatic Outside Line Hold feature is programmed for your system, pressing any other line key will place your original call on System Hold. • A held call will recall if it is not retrieved before the Hold Recall Timer expires. “Hold Recall #XX” (where “XX” is the outside line number) appears on the display if a call has been held beyond the time limit.
Call Park Key Telephone Features 2. Dial “75.” “Park Hold” appears on the display. To retrieve a parked call: 1. Pick up the handset. The phone issues intercom dial tone. 2. Dial “76.” 3. Dial the number of the extension that parked the call. “CO TALK TRK #XX” (where “XX” is the line number) appears on the display.
Key Telephone Features Call Pickup Call Pickup (CPC-S and CPC-M) The DBS 824 provides both directed and group call pickup. Direct Call Pickup Description A call to any extension can be answered from another extension using the Direct Call Pickup feature. The Direct Call Pickup feature can be programmed into a One-Touch key. Operation 1. Pick up the handset. The phone issues intercom dial tone. 2. Dial “79.” 3. Enter the number of the ringing extension.
Call Pickup Key Telephone Features the call receive busy tone. • You can answer incoming calls, intercom calls (both tone and voice), call waiting, paging, transferred calls, or recalls using the Direct Call Pickup feature. You cannot answer alarm incoming calls or callbacks with this feature. Group Call Pickup Description Using the Group Call Pickup feature, you can answer calls to other extensions in your Paging Group without entering the number of the ringing extension.
Key Telephone Features Call Transfer • If the called extension belongs to more than one Paging Group, the Group Call Pickup Feature will answer the call to the lowest numbered Paging Group first. • You can answer incoming calls, Intercom Tone Calling, or Intercom Voice Calling using the Group Call Pickup feature. You cannot answer Paging or Callback with this feature. Call Transfer (CPC-S and CPC-M) The DBS 824 provides two call transfer methods: blind transfer and screened transfer.
Call Transfer Key Telephone Features • “Transf XXX #YY” (where “XXX” is the extension and “YY” is the line) appear on the display. • The third party need only pick up the handset to speak to the outside line.
Key Telephone Features Call Transfer (For example, if you transfer an outside call on line 1 to extension 135 and that extension does not answer, the call will return to your extension and “Recall 135 #01” will appear on the display.) Screened Transfer Description Using the Screened Transfer feature, you can contact a third party and announce the call before the transfer. Operation To use Screened Transfer when your system is set for Onhook Transfer: 1. Press the HOLD key to place the call on hold.
Call Transfer Key Telephone Features • The line LED for the outside line on hold flashes green. • The phone issues intercom dial tone. • “Hold TRK #XX” (where “XX” is the line number) appears on the display. 2. Dial the extension number to which the call is to be transferred. 3. When your call is answered, inform the third party of the transfer. • The EXT LED stops flashing and remains lit. • “Talk-EXT XXX” (where “XXX” is the extension) appears on the display. 4. Press the PROG key or dial “8.
Key Telephone Features Call Waiting • You can transfer a call to an extension that has Call Forwarding activated. The transferred call will follow the call forwarding path of the extension it is transferred to. For example, if phone “A” is covered to phone “B,” calls that are transferred to phone “A” will be forwarded to phone “B.
Call Waiting Key Telephone Features Users can also respond to call waiting by sending a text message. See “Call Waiting/OHVA Text Reply” on page 3-28. Operation To set Call Waiting: 1. Press the ON/OFF key. 2. Dial the extension number. The phone issues busy tone. 3. Press “3.” • The EXT LED flashes. • “Call Wait XXX” (where “XXX” is the extension) appears on the display. 4. If you want to send a text message, dial the desired message code (5-9).
Key Telephone Features Call Waiting Note: To answer a call waiting tone, you may flash the switchhook rather than hang up. If you flash the switchhook, you are immediately connected to the waiting party. To answer Call Waiting using the Talk Back key: A “Talk Back” key can be assigned to an FF key. The Talk Back key allows you to answer a waiting call without disconnecting the original call. 1. The LED of the Talk Back key flashes red, indicating Call Waiting has been sent. 2.
Call Waiting/OHVA Text Reply Key Telephone Features • If Onhook Call Transfer has been enabled and you have placed an outside line on hold to answer Call Waiting, replace the handset after the other extension hangs up. If the caller hangs up first, the held call will be transferred to the called extension. • Call Waiting cannot be sent to an ML key.
Key Telephone Features Camp-on Considerations • Text messages 1-5 can be changed from an attendant phone or a DSS/72. Camp-on (CPC-S and CPC-M) Description If you reach a busy extension, the Camp-on feature will alert you with a ring when the extension becomes free. You will then be able to pick up your handset to automatically dial the extension. Operation To activate the Camp-on feature: 1. Pick up the handset. 2. Dial the desired extension number.
CO Line Key Trunk Access Key Telephone Features Related Programming • FF3 (Extension): Call Waiting/OHVA Considerations • The callback ring must be answered within sixteen seconds or it will be canceled. • A Camp-on request will only be accepted after Call Waiting status. • The callback ring cannot be accepted by an extension that has Call Forwarding activated. • An extension can only have one call camped on at a time.
Key Telephone Features Conference Calls • The line LED changes from green to red and then goes off. • The time and date reappears on the display. Related Programming • FF1 (System): SMDR Start Timer for CO Calls • FF1 (System): Call Duration Timer • FF5 (FF Keys): FF Key Assignments for Extensions Considerations • The duration of a call appears on the display while the call is in progress.
Conference Calls Key Telephone Features Operation To establish a Conference Call: 1. Press HOLD or the line key of your current call to place it on hold. The extension number, outside line number, or name of the party on hold appears on the display. 2. Press an unlit line key or dial the number of the extension you wish to add to the call. • The line LED lights green. • The phone issues outside dial tone. • “CO TALK #XX” (where “XX” is the line number) appears on the display. 3.
Key Telephone Features Delayed Ringing 5. Repeat steps 1-4 to add another extension to a three-party Conference Call. Considerations • The DBS 824 provides 3 four-party conference circuits. • Press FLASH or hang up to exit a Conference Call. • The Call Hold feature cannot be used during a four-party Conference Call. Delayed Ringing (CPC-S and CPC-M) Description Delayed ringing causes a call that is unanswered at a primary extension to ring at a secondary extension.
Dial “0” for Attendant Key Telephone Features Dial “0” for Attendant (CPC-S and CPC-M) Description The Attendant can be called from any extension by simply pressing “0.” If multiple attendants are assigned, a dial “0” call goes to the first Attendant first. If the first attendant is busy, the call goes to the second Attendant. The call will continue to transfer to the next attendant in the attendant group if necessary. Up to four attendants can be assigned. Operation 1.
Key Telephone Features Do-Not-Disturb (DND) Do-Not-Disturb (DND) (CPC-S and CPC-M) Description An extension can be made unavailable by activating Do-Not-Disturb (DND). When DND is activated at an extension, calls to that extension receive busy tone. Operation To activate DND: 1. Press the ON/OFF key: • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Dial “73.” • The DND/CF LED lights. • “DND Set” appears on the display. 3. Press the ON/ OFF key. The ON/OFF LED lights. To cancel DND: 1.
EM/24 Console Key Telephone Features Related Programming • FF1 (System): Extension Class of Service Setting • FF3 (Extension): Extension Class of Service Assignment Considerations • Callback Queuing will ring an extension in DND. • A Private Line will ring an extension in DND. • Calls to an extension with DND or Absence Message turned on are treated differently, depending on whether they are trunk or intercom calls.
Key Telephone Features Flexible Function (FF) Keys • FF3 (Extension): EM/24 Port Assignment Considerations • An EM/24 console can be connected to any key phone. Flexible Function (FF) Keys (CPC-S and CPC-M) Description You can assign frequently used functions to programmable keys on key phones, DSS consoles, and EM/24 consoles. All keys not already assigned as line or Speed Dialing keys are available for programming. Up to twelve dial keys or six digits can be stored in an FF key.
Flexible Function (FF) Keys Key Telephone Features 4. Enter the code to be programmed (see Table 3-5). The programmed code appears on the display. 5. Press the HOLD key. “Code Stored” appears on the display. 6. Repeat steps 2-5 to program additional keys. 7. Press the ON/OFF key. The ON/OFF LED goes off. To assign digits to an FF key: 1. Press the ON/OFF key. 2. Press the PROG key. 3. Press the FF key to be programmed. “Enter Code” appears on the display. 4. Press the PROG key. 5. Enter up to six digits.
Key Telephone Features Flexible Function (FF) Keys Note: The speed dial code must include the CONF key (to indicate a trunk call), the appropriate trunk access code, and the outside number. 8. Press the HOLD key. To assign a Hunt Group pilot number or an extension number to an FF key: 1. Press the ON/OFF key. 2. Press the PROG key. 3. Press the FF key to be programmed. “Enter Code” appears on the display. 4. Enter “72.” 5. Enter the Call Forwarding code (0, 1, 2, or 4). 6.
Flexible Function (FF) Keys Key Telephone Features 2. Press the CONF key. “C” appears in the display. 3. Press the FF key to be checked. The programmed data appears on the display. 4. Press the ON/OFF key. • The ON/OFF LED goes off. • The date and time appear on the display. Related Programming • FF5 (FF Keys): FF Key Assignments for Extensions • FF9 (Copy Program): FF Key Copy Considerations • The following functions can be assigned to FF keys: Table 3-5.
Key Telephone Features Flexible Function (FF) Keys Feature Code to be entered Dial Tone On/Off Direct Call Pickup Group Call Pickup Account Code 1 Account Code 2 Speed Dialing Night Service On/Off Intercom Message Clear Message Call Headset On/Off BGM On/Off Answer Key Release Key Talk Back Key Paging Meet-Me Answer Universal Answer Pickup Save Dial Call Register Save Dial MUTE Key FLASH key One-Touch VM Access #50 79 70 #79, account code (max. 6 digits) AUTO, #, account code (max.
Handsfree Answerback Key Telephone Features • If a new code is programmed into a key, the previously programmed code is erased. • To erase a code programmed into a key, press the HOLD key when the display reads “Enter Code.” “Code Cleared” then appears on the display. • The system can be programmed so that Pooled Trunk Access calls automatically use LCR when 9 is selected. • Night Service, DND, and BGM can be activated through FF keys without lifting the handset.
Key Telephone Features Handsfree Operation Handsfree Operation (CPC-S and CPC-M) Description Handsfree operation is available with all speakerphones. This type of operation allows you to use all available DBS 824 features without lifting the handset. Operation To initiate handsfree operation, press the ON/OFF key. This takes the phone offhook and provides access to the full range of calling features.
Intercom Calling Key Telephone Features Voice Calling. With voice calling, intercom calls are connected immediately, without a ringing tone. Tone Calling. With tone calls, a ringing tone is sent to the called extension. System programming determines whether the DBS 824 uses voice or tone calling as a default. If voice calling is the default, dialing “1” after the extension number changes the call to a tone call. If tone calling is the default, dialing “1” results in a voice call.
Key Telephone Features Intercom Calling “Talk-EXT XXX” (where “XXX” is the extension) appears on the display. 4. Replace the handset. To make an Tone Call: 1. Pick up the handset. The phone issues intercom dial tone. Note: If you are calling from an extension programmed for prime line preference, press the FF key programmed for intercom operation. 2. Dial the extension number. 3. If the system default is voice calling, dial “1.” • “Call-EXT XXX” (where “XXX” is the extension) appears on the display.
Last Number Redial Key Telephone Features 4. Replace the handset. Related Programming • FF1 (System): Extension Intercom Calling • FF1 (System): Alert Tone for Voice Calls • FF1 (System): Extension Class of Service Setting • FF3 (Extension): Extension Class of Service Assignment Considerations • When an extension’s calling mode is set to voice calling, a “splash” tone can be sent to alert the extension to the voice call. System programming determines if the splash tone is provided.
Key Telephone Features Line Appearances • “CO TALK #XX” (where “XX” is the line number) appears on the display. 2. Press the REDIAL key. The last number dialed appears on the display. 3. Complete the call and replace the handset. The line key LED changes from green to red and then goes off. Considerations • If the Auto Flash Redial feature is set, you can flash the outside line once by pressing the REDIAL key at the busy tone. You can then redial the last number dialed.
Line Appearances Key Telephone Features DSS/BLF Appearances (CPC-S and CPC-M) Description When a DSS/BLF key is programmed, it automatically provides direct station selection and busy lamp field for the assigned extension number. If desired, the DSS/BLF key can also provide ring monitor. For example, you can set extension A as a DSS/BLF key on extension B. When extension A rings, the LED of the DSS/BLF key on extension B flashes.
Key Telephone Features Line Appearances To pick up a call on a DSS/BLF key: Press the flashing DSS/BLF key. Related Programming • FF1 (System): Extension (BLF) Delayed Ring • FF4 (Ringing and Hunt Groups): Extension Ring Table • FF5 (FF Keys): FF Key Assignments for Extensions Considerations • Ringing assignments for DSS/BLF keys are assigned through system programming. • If several calls arrive at an Extension Line key, the calls are queued and ring on a first-in, first-out basis.
Line Appearances Key Telephone Features Operation Operation Action To originate a trunk call ... Press an idle DL key. The key blinks (green) as the call is made. Press the DL key. To place a call on Exclusive Trunk Hold (page 3-29) ... To place a call on System Trunk Hold (page 3-15) ... To transfer a call ... Press the HOLD key. Press HOLD, dial the destination extension, and then press PROG.
Key Telephone Features Line Appearances • Both extensions must belong to the same paging group (1-7). Paging group 0 does not allow override. • Barge-in for Direct Lines cannot override a DL under the following conditions: - When the DL is in a conference call - When the DL is holding a call. - When the phone that will be barged into is holding a trunk that does not appear on an FF key.
Line Appearances Key Telephone Features Operation Operation Action To originate a trunk call Press an idle MCO key. The key blinks (green) as the call is made. Press the MCO key. Press the HOLD key. Press HOLD, dial the destination extension, then press PROG.
Key Telephone Features Line Appearances Multi-Line (ML) Appearances (CPC-S and CPC-M) Description You can make and receive both CO line calls and Intercom Calls using a Multi-Line (ML) key. See “ML/MCO Separation” (page 3-54) for information on assigning both ML and MCO keys to the same system. Operation Operation Action To originate an intercom or trunk call Press an idle MCO key. The key blinks (green) as the call is made. Press the MCO key. Press the HOLD key.
ML/MCO Separation Key Telephone Features • If another phone answers an incoming trunk call, the ML LED on your extension goes off and the ringing stops, indicating that the Multi-Line key on your telephone is no longer in use. • When dialing an extension number with ML keys, the system automatically selects the free Multi-Line key with the lowest number and flashes its LED green. If a sceond call comes in from another extension, the next lowest ML key flashes green (if present).
Key Telephone Features Message Waiting/Callback Request Operation 1. Pick up the handset from any extension at which you hear the Paging call. The phone issues intercom dial tone. 2. Press “77.” • Paging ceases and you are connected to the party trying to reach you. • The EXT LED lights. Related Programming • FF1 (System): Extension Class of Service Setting • FF3 (Extension): Extension Class of Service Assignment Considerations • The Meet-Me Answer feature cannot be used with Paging Group 00.
Message Waiting/Callback Request Key Telephone Features Operation To leave a Callback Request: 1. Press the ON/OFF key. 2. Dial the extension number. “Call-EXT XXX,” “Busy-EXT XXX” or “Talk-EXT XXX” (where “XXX” is the extension) appears on the display. 3. Dial “2” at the busy tone or while the telephone is still ringing. “Accept Message” appears on the display. 4. Press the ON/OFF key. The Message Waiting lamp flashes at the called extension. To answer a Callback Request: 1. Pick up the handset.
Key Telephone Features Message Waiting/Callback Request • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Press the CONF key twice. The most recent Callback Request appears on the display. 3. Press the ON/OFF key. The ON/OFF LED goes off. 4. Repeat steps 2 and 3 to view other Callback Requests. To cancel a Callback Request: 1. Press the ON/OFF key. • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Press the AUTO key. 3. Press the FLASH key.
Non-Appearing Outside Lines Key Telephone Features • If a Callback Request is sent to an extension for which Call Forwarding is set, the Callback Request will be automatically forwarded to the designated extension. • You can send a Callback Request to an extension that has Do Not Disturb or Absence Message activated. Non-Appearing Outside Lines (CPC-S and CPC-M) Description Non-appearing outside lines are trunks that are not assigned to a dedicated FF key or to a trunk group key on your extension.
Key Telephone Features Offhook Signaling Offhook Signaling (CPC-S and CPC-M) Description Offhook signaling sends a tone to a busy extension to indicate that another CO call has arrived. Operation When you receive an offhook signal during a call, do the following: 1. Put the first call on hold. 2. Press the flashing FF key for the CO line of the incoming call. For details about handling multiple calls, see “Call Hold” on page 3-14.
Offhook Voice Announce (OHVA) Key Telephone Features Offhook Voice Announce (OHVA) (CPC-S and CPC-M) Description You can interrupt a busy extension when making an Intercom Call, and then use the Offhook Voice Announce (OHVA) feature make an announcement that only the called party can hear. You can also transfer a held call to a busy extension after making the announcement using this feature. Operation To make an OHVA: 1. Pick up the handset. 2. Dial the desired extension number.
Key Telephone Features Offhook Voice Announce (OHVA) To transfer a call using OHVA 1. Press the HOLD key to place the call to be transferred on hold. 2. Dial the number of the extension to which the call will be transferred. If the extension is already engaged in a call, your phone issues busy tone. 3. Press “5” and announce the call to be transferred. If the transferred call is not accepted by the called extension, press the FLASH key to cancel the transfer.
One-Touch Keys Key Telephone Features • You cannot receive a Call Waiting message during an OHVA. (“Denied” will appear on the display of the extension trying to send the Call Waiting message.) One-Touch Keys (CPC-S and CPC-M) Description One-Touch Keys can be used to store telephone numbers, speed dial numbers, or feature access codes. To dial the stored number, the user goes offhook and presses the desired key. Operation To program a One-Touch key for Pooled Access: 1. Press the ON/OFF key.
Key Telephone Features One-Touch Keys 2. Press the PROG key. 3. Press the One-Touch key to be programmed. 4. Press the AUTO key. 5. Enter the System Speed Dial Number to be programmed. 6. Press the HOLD key. 7. Press the ON/OFF key. The ON/OFF LED goes off. To assign two System Speed Dial numbers to a single One-Touch key: 1. Press the ON/OFF key. • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Press the PROG key. 3. Press the One-Touch key to be programmed. 4. Press the AUTO key. 5.
One-Touch Keys Key Telephone Features To assign access codes to a One-Touch key: 1. Press the ON/OFF key. • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Press the PROG key. 3. Press the One-Touch key to be programmed. 4. Enter the access number. 5. Press the REDIAL key. This inserts a pause between the access code and the telephone number. 6. Press the HOLD key. 7. Press the ON/OFF key. The ON/OFF LED goes off. To check a programmed One-Touch key: 1. Press the ON/OFF key.
Key Telephone Features One-Touch VM Access • A One-Touch key can be programmed to automatically access a CO line before dialing a personal speed dial number. • Select an outside line group when you program a One-Touch key. A free line is selected from that group when you dial out. (Group 9 can be programmed to select LCR automatically.) The following table shows the available outside line groups and their corresponding code numbers: Table 3-7.
One-Touch VM Access Key Telephone Features If, for security reasons, the user prefers to manually dial the password, the voice mail key can be used to store the voice mail extension number only. With this option, the user presses the VM key, then dials the password before accessing the mailbox. Note: The VM key is assigned differently, depending on whether it is used for personal message retrieval or attendant transfer. See the following “Operation” section for instructions.
Key Telephone Features Onhook Dialing Related Programming • FF5 (Keys): FF Key Assignment for Extensions • FF5 (Keys): FF Key Assignments for DSS Consoles Considerations • If the voice mail password is over three digits long, assign the password to a personal or system speed dial number (00-99, 000-199 or 900-939). • If you are using 2-digit dialing with a third-party voice mail, the password can be up to 4 digits long before it must be stored as a speed dial number.
Pooled Trunk Access Key Telephone Features Pooled Trunk Access (CPC-S and CPC-M) Description The DBS 824 system supports up to eight outside lines. These lines can be divided into seven Pooled Trunk groups. If you assign an FF key as an MCO or ML key, the DBS 824 can automatically select an open line from the Pooled Trunk group assigned to that key. Even if all the outside lines assigned to an extension are busy, you can access a free line by choosing an outside line group number.
Key Telephone Features Pooled Trunk Access • The ON/OFF LED lights. 2. Enter the desired group number (81-86, 9). • The phone issues outside dial tone. • “CO TALK #XX” (Where “XX” is the line number) appears on the display. 3. Dial the telephone number. The number appears on the display. 4. Complete the call and replace the handset.
Prime Line Preference Key Telephone Features Prime Line Preference (CPC-S and CPC-M) Description Prime Line Preference allows a user to place an outside call by simply picking up the handset. When the user goes offhook, the trunk or trunk group assigned to FF1 is automatically accessed. (Be sure to program one of the other FF keys as an intercom key.) Operation 1. Pick up the handset. • The phone issues outside dial tone. • The LED of the accessed line key lights green.
Key Telephone Features Private Line • If a member of the trunk group assigned to FF1 is also assigned to a Direct Line key, Prime Line Pickup will access the Direct Line key instead of FF1. Private Line (CPC-S and CPC-M) Description An outside line can be reserved for exclusive access by one extension, eliminating the need for the extension user to wait for a free outside line during busy periods. Operation 1. Press the CO line key designated as a Private Line. • The phone issues outside dial tone.
Reminder Call Key Telephone Features Considerations • Calls to Private Lines cause extensions to ring even if the DND or the Absence Message feature is activated for them. • Calls to Private Lines are not forwarded, even if Call Forwarding is activated on the associated extensions. • No warning tone sounds at the Attendant Phone, no matter how long a call on a Private Line is on hold, even if the overtime warning tone is ignored.
Key Telephone Features Ringing Line Preference • “Alarm XX:XX” (where “XX:XX” is the time) appears on the display, along with an a.m./p.m. indicator. To cancel the Reminder Call feature: 1. Press the ON/OFF key. • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Dial “#4.” “Enter Time HHMM” appears on the display. 3. Press the ON/OFF key. • The ON/OFF LED goes off. • The time disappears from the bottom line of the display.
Saved Number Redial Key Telephone Features Saved Number Redial (CPC-S and CPC-M) Description You can save a previously dialed number for later redialing. Unlike the Last Number Redial feature, the Saved Number Redial feature allows you to redial the stored number even if it was not the last number dialed. Saved Number Redial works for outside numbers, but not for extension numbers. Operation To save a number: 1. Press the AUTO key twice before replacing the handset. 2. Press “*.
Key Telephone Features Speed Dialing Considerations • Any previously saved number is erased when a new number is saved. • The Saved Number Redial feature can store a number up to sixteen digits long. • Up to five Speed Dialing codes can be stored and redialed. Speed Dialing (CPC-S and CPC-M) Personal Speed Dialing Description Extension users can store frequently called numbers using the Personal Speed Dial feature.
Speed Dialing Key Telephone Features If you enter a trunk access code in the speed dial number, you do not have to open a trunk before using the number. 5. Dial the number. 6. Press HOLD. 7. Press ON/OFF. To use a programmed Personal Speed Dial key: 1. If the Speed Dial key includes a trunk access code, simply press the key. If the Speed Dial key does not include an access code, press an unlit line key before pressing the Speed Dial key. • The phone issues outside dial tone. • The line LED lights green.
Key Telephone Features Speed Dialing To assign a name to a Personal Speed Dial number: 1. Press the ON/OFF key. • The phone issues intercom dial tone. • The ON/OFF LED lights. 2. Press the PROG key. 3. Press “#1.” “Speed Dial Name” appears on the display. 4. Press the AUTO key. 5. Enter the Personal Speed Dial code. 6. Press AUTO to backspace and erase the existing name. 7. Use the dialpad sequences shown in Table 2-1 on page 2-8 to enter letters and/or numbers. • Press FLASH after each letter.
Speed Dialing Key Telephone Features Considerations • Personal Speed Dial numbers can contain up to sixteen characters, including the “*,” “#,” FLASH (indicate “-”), PAUSE (REDIAL), CONF, and AUTO keys. • A dash (“-”) can be displayed in the Personal Speed Dialing number. To display a dash, press the FLASH key where you want the dash to appear. • If you make a mistake while programming, an alarm tone is issued and “ERROR” appears on the display. If this happens, start again from step 1.
Key Telephone Features Speed Dialing • “CO TALK #XX” (where “XX” is the line number) appears on the display. 2. Press the AUTO key. “A” appears on the display. 3. Enter the System Speed Dial code (00-89 or 000-199). The number and corresponding name appear on the display. 4. Complete your call and replace the handset. The line LED changes from green to red and then goes off. To check a programmed System Speed Dial key: 1. Press the ON/OFF key. • The phone issues intercom dial tone.
Speed Dialing Key Telephone Features Considerations • If numbers do not appear on the display when you use System Speed Dial codes (00-89 or 000-199), your extension is not programmed to display that data. • The system can be programmed to allow System Speed Dial Numbers to override toll restrictions. • You can make outside calls using this feature, even if your extension is assigned to Toll Restriction type 2-6. • Speed Dial code cannot be checked while Station Lockout is activated.
Key Telephone Features Station Lockout Considerations • Before linking, you must enter the parts of the telephone number into onetouch keys or system speed dial codes. For example, program the first part into one-touch key #1, the second part into one-touch key #2, etc. Station Lockout (CPC-S and CPC-M) Description Use the Station Lockout feature to dial a Station Lockout code that prevents other users from using your phone. To activate Station Lockout: 1. Press the ON/OFF key.
Trunk-to-Trunk Transfer Key Telephone Features 4. Press the ON/OFF key. “Set Sta. Lock” disappears from the display. Related Programming • FF3 (Extensions): Extension Lockout Code Considerations • A locked extension can be used for Intercom Calls. • Station Lockout key codes can only be set from an attendant phone or a key phone. • You cannot confirm Speed Dialing or set Speed Dialing while Station Lockout is activated.
Key Telephone Features Trunk-to-Trunk Transfer • “Talk #XX” (where “XX” is the selected line number) appears on the display. 3. Dial the telephone number of the party you want to connect to your original call. 4. After the call goes through, press the CONF key. • A three-party Conference Call is initiated. • “Conf #XX #YY” (where “XX” is the first line and “YY” the second line) appears on the display. 5. Press one of the CO keys. • The two outside lines are connected.
Trunk-to-Trunk Transfer 3-84 Key Telephone Features DBS 824-3.0/3.
Chapter 4. DSLT Features This chapter describes features that are available with the Digital Single Line Telephone (DSLT).
4-2 DBS 824-3.0/3.
DSLT Features DSLT DSLT Figure 4-1 illustrates the DSLT. For more information on DSLT operation, see the Digital SLT User’s Guide (Section 790). Figure 4-1. Digital Single Line Telephone (DSLT) Absence Message (CPC-S and CPC-M) Description DSLT users can leave text messages on their phones when they are away. When the unattended extension is called by a display phone, the text message appears on the caller’s phone. One of the following messages can be selected.
Absence Message DSLT Features 6 7 8 9 User Defined User Defined User Defined User Defined Operation To Set an Absence Message 1. Lift the handset or press ON/OFF. 2. Dial “71.” 3. Enter a message code between 0 and 9 (See Table 4-1). 4. Enter the time you will return (optional). See Table 4-2 for examples. 5. Replace the handset or press ON/OFF. To Cancel an Absence Message 1. Lift the handset or press ON/OFF. 2. Dial “71.” 3. Replace the handset or press ON/OFF.
DSLT Features Busy Override Table 4-2. Example Return Times for Absence Messages Input Display No input 9 11 615 1035 Return Return 9:00 Return 11:00 Return 6:15 Return 10:35 Four-digit numbers can also be entered (0000-9999 = Hours & Minutes or Month & Date). DND and Absence Messages cancel Call Forwarding. Calls to an extension with DND or Absence Message turned on are treated differently, depending on whether they are trunk or intercom calls.
Call Forwarding DSLT Features Related Programming • FF1 (System): Alert Tone for Busy Override and OHVA • FF1 (System): Extension Class of Service • FF3 (Extension): Extension Class of Service Assignment • FF3 (Extension): Busy Override Send • FF3 (Extension): Busy Override Receive • FF3 (Extension): Page Group (0-7) Extensions Considerations • You cannot break in on three-party conference calls. • The default for the override alert tone is “off.
DSLT Features Call ForwardingCall Call Forwarding--No Answer. When this feature is activated, unanswered calls ring until the Call Forward No Answer timer expires. When the timer expires, the unanswered calls are forwarded. Call Forwarding--Busy. When this feature is activated, all incoming calls to a busy extension are forwarded. Call Forwarding--Busy/No Answer. When this feature is activated, all incoming calls to an extension that is busy or does not answer are forwarded. Permanent Call Forwarding.
Call Forwarding DSLT Features Note: Outside numbers used for call forwarding must already be programmed into speed dialing. (See page 4-32 for instructions.) 5. Replace the handset or press ON/OFF. To cancel Call Forwarding 1. Lift the handset or press ON/OFF. 2. Dial “72.” 3. Replace the handset or press ON/OFF.
DSLT Features Call HoldCall - Transferred trunk calls. • Voice calls do not forward when Call Forwarding--No Answer is used. • To forward to an external number, the number must first be preprogrammed in personal or system speed dialing. Forwarding to an outside number requires the use of pooled trunks (9, 81-86). However, dial “9” trunk access is not available for use when Least Cost Routing is active.
Call Park DSLT Features Related Programming • FF1 (System): Non-appearing Central Office Line Hold • FF1 (System): Recall Timer for Extension-Held Intercom Calls • FF1 (System): Recall Timer for Extension-Held CO Calls • FF1 (System): Trunk Line Automatic Hold (Key Bank Hold) Considerations • A held call will recall if it is not retrieved before the Hold Recall Timer expires. • If there is no response to the Hold Recall tone, the tone is issued at the Attendant Phone.
DSLT Features Call ParkCall Operation To park a call: 1. Press the HOLD key. 2. Dial “75.” To retrieve a parked call: 1. Lift the handset. The phone issues intercom dial tone. 2. Dial “76.” 3. Dial the number of the extension that parked the call. Related Programming • FF1 (System): Attendant Park Hold Recall Timer • FF1 (System): Extension Park Hold Recall Timer Considerations • An alarm tone is issued if a parked call is not released before the Park Recall Timer expires.
Call Pickup DSLT Features Call Pickup (CPC-S and CPC-M) DSLTs can use both directed and group call pickup. Direct Call Pickup Description A call to an extension can be answered from any other extension with the Direct Call Pickup feature. Operation 1. Lift the handset. 2. Dial “79.” 3. Enter the number of the ringing extension.
DSLT Features Call PickupCall Group Call Pickup Description Use the Group Call Pickup feature, to answer calls to other extensions within your Paging Group (01-07) without entering the number of the extension that is ringing. Operation 1. Lift the handset. 2. Dial “70.
Call Transfer DSLT Features Call Transfer (CPC-S and CPC-M) The DBS 824 provides two call transfer methods: blind transfer and screened transfer. Blind Transfer Description Blind transfer allows the transfer of a call directly to an extension, without waiting for the called extension to answer. Operation 1. Press the HOLD key to place the call on hold. 2. Dial the extension number to which the call is to be transferred. 3. Replace the handset before the other party answers.
DSLT Features Call TransferCall • You can transfer a call to an extension that has Call Forwarding activated. The transferred call will follow the call forwarding path of the extension it is transferred to. For example, if extension “A” is forwarded to extension “B,” calls that are transferred to extension “A” will be forwarded to extension “B.
Call Waiting DSLT Features 4. Dial “8.” The third party need only pick up the handset to speak to the outside line. 5. Replace the handset. Related Programming • FF1 (System): Onhook (Automatic) Transfer • FF1 (System): Recall Timer for Extension -Transferred CO Calls • FF1 (System): Recall Timer for Extension -Transferred CO Calls Considerations • You cannot transfer a call to an extension that has Do Not Disturb or Absence Message activated.
DSLT Features Call WaitingCall Table 4-4. Call Waiting Text Messages Message Code Message 5 6 “Visitor Here” “Need Help” 7 9 “Important” “Emergency” Message codes 0-4 cannot be used. Operation To Set Call Waiting: 1. Lift the handset. 2. Dial the extension number. 3. Upon hearing busy tone, press “3.” 4. If you wish to send a text message, dial the desired message code (5-7 or 9). The message appears on the called party’s phone if the called party has a display phone.
Camp-on DSLT Features • The new call is connected automatically. 2. Press HOLD again to retrieve the first call. Related Programming • FF1 (System) Extension Class of Service Setting • FF3 (Extension): Extension Class of Service Assignment • FF3 (Extension): Call Waiting/OHVA Considerations • Call Waiting can be used without entering a message code.
DSLT Features Camp-on • If the Camp-on feature is not available, the phone continues to issue busy tone. 4. Replace the handset after you hear the ringback tone. To answer the callback ring: Pick up the handset when you hear the callback ring. The system automatically dials the called extension. Related Programming • FF3 (Extension): Call Waiting/OHVA Considerations • The callback ring must be answered within sixteen seconds or it will be canceled.
Conference Calls DSLT Features Conference Calls (CPC-S and CPC-M) Description Conference Calls allow an extension user to add a party to an existing conversation. DSLT users can create the following types of Conference Calls: • One outside line and two extensions (three-party Conference Call) • Two outside lines and one extension (three-party Conference Call) • Three extensions (Intercom Conference Call) Operation To add an extension: 1. Press the HOLD key to place the current call on hold. 2.
DSLT Features Dial “0” for AttendantDial Dial “0” for Attendant (CPC-S and CPC-M) Description The Attendant can be called from any extension by pressing “0.” If multiple attendants are assigned, dial “0” calls goes to Attendant “1” first. If attendant “1” is busy, the call then goes to Attendant “2.” The call continues to transfer to the next attendant in the attendant group, if necessary. A maximum of four attendants can be assigned. Operation 1. Lift the handset. 2. Press “0.
Do-Not-Disturb (DND) DSLT Features 2. Dial “88” followed by the desired trunk number (01-08). 3. Dial the outside number. Do-Not-Disturb (DND) (CPC-S and CPC-M) Description An extension can be made unavailable by activating Do-Not-Disturb (DND). Calls to extensions with DND activated receive busy tone. Operation To activate DND: 1. Lift the handset or press ON/OFF. 2. Dial “73.” 3. Replace the handset or press the ON/ OFF key. To cancel DND: 1. Lift the handset or press ON/OFF. 2. Dial “73.” 3.
DSLT Features Intercom Calling differently, depending on whether they are trunk or intercom calls. Intercom calls receive busy tone; trunk calls are routed to the extension defined in permanent call forwarding. The following types of incoming trunk calls will follow permanent call forward settings: - Direct trunk calls - Transferred trunk calls. • The DND feature cannot be activated at an extension selected to receive Call Forwarding.
Last Number Redial DSLT Features To make an Tone Call: 1. Lift the handset. 2. Dial the extension number. 3. If the system default is voice calling, dial a “1.” The called extension rings.
DSLT Features Meet-Me Answer 2. Dial a trunk access code (81-86 or 9). 3. Press the REDIAL key. Considerations • If the Auto Flash Redial feature is set, you can flash the outside line once by pressing the REDIAL key at the busy tone. The last number dialed can then be redialed. • The Last Number Redial feature can redial a number up to sixteen digits long. • A maximum of five Speed Dialing codes can be redialed.
Message Waiting/Callback Request DSLT Features • If an external paging system or a Universal Answer system has been installed, use Group Call Pickup to respond to the Paging call. Message Waiting/Callback Request (CPC-S and CPC-M) Description If you call an extension that is busy or does not answer, you can leave a message requesting a return call. Operation To leave a Callback Request: 1. Lift the handset. 2. Dial the extension number. 3.
DSLT Features Off-Hook Voice Announce (OHVA)Off4. Replace the handset or press the ON/OFF key. Related Programming • FF1 (System): Extension Class of Service Setting • FF3 (Extension): Extension Class of Service Setting Considerations • Up to four Callback Requests can be sent to one extension. • If you call the same extension a second time and the party answers, Callback Requests you sent earlier will be cancelled.
Off-Hook Voice Announce (OHVA) DSLT Features 3. Upon hearing busy tone, press “5.” To transfer a call using OHVA 1. Press the HOLD key. 2. Dial the number of the extension to which the call will be transferred. Your phone issues a busy tone if the extension is already on a call. 3. Press “5” and announce the call to be transferred. If the transferred call is not accepted by the called extension, press the FLASH key to cancel the transfer. 4. Press “8.” 5. Replace the handset.
DSLT Features Onhook Dialing • You cannot toggle back and forth between two calls during an OHVA. Onhook Dialing (CPC-S and CPC-M) Description To use onhook dialing, press the ON/OFF key. The DSLT does not have a microphone, so the user must lift the handset to talk. Pooled Trunk Access (CPC-S and CPC-M) Description The DBS 824 system is designed to accept from 4 to 8 outside lines. These lines can be divided into seven Pooled Trunk groups. The groups are numbered 9 and 81-86.
Reminder Call DSLT Features • FF3 (Extension): Forced Least Cost Routing • FF8 (LCR): LCR Settings (all) Considerations • There are seven groups of outside lines: 9 and 81-86. Some additional outside lines may not be assigned to a group. • Dialing “9” activates LCR if the LCR option is enabled. Reminder Call (CPC-S and CPC-M) Description With the Reminder Call feature, your telephone can act as an alarm clock. Operation To Set the Reminder Call feature: 1. Lift the handset or press ON/OFF.
DSLT Features Saved Number Redial Considerations • A sixteen-second alarm tone will be issued at the specified time. • One Reminder Call may be set for each telephone. • To change the Reminder Call, enter a new time. • If the extension is in use when the reminder call is scheduled, the reminder call is sent as soon as the extension becomes available. Saved Number Redial (CPC-S and CPC-M) Description You can save a previously dialed number for later redialing.
Speed Dialing DSLT Features • Any previously saved number is erased when a new number is saved. • The Saved Number Redial feature can redial a number up to sixteen digits long. • A maximum of five Speed Dialing codes can be stored. Speed Dialing (CPC-S and CPC-M) Personal Speed Dialing Description Frequently called numbers can be stored using the Personal Speed Dial feature. With the CPC-S and CPC-M in the standard mode, up to 10 Personal Speed Dial numbers can be programmed at individual extensions.
DSLT Features Speed Dialing 6. Press HOLD. 7. Replace the handset or press ON/OFF. To delete a Personal Speed Dial number: 1. Lift the handset or press ON/OFF. 2. Press *. 3. Dial “80.” 4. Dial the personal speed dial number (90-99 or 900-939). 5. Press HOLD. 6. Replace the handset or press ON/OFF.
Speed Dialing DSLT Features Operation To dial a system speed dial number: 1. Pick up the handset. 2. If necessary, access an outside line. 3. Press AUTO. 4. Dial the system speed dial code (00-89 or 000-199). Related Programming • FF1 (System): Override Toll Restriction with SSD Numbers • FF10 (Speed Dialing): System Speed Dialing 4-34 DBS 824-3.0/3.
Chapter 5. SLT Features This chapter describes features that are available with single-line telephones (SLTs). Single-line telephones are industry-standard 2500 sets (touch tone required). SLTs are not equipped with feature keys or line keys, so basic telephone operations are performed by pressing dialpad keys and/or using the switchhook.
5-2 DBS 824-3.0/3.
SLT Features Absence Message Absence Message (CPC-S and CPC-M) Description SLT users can leave text messages on their phones when they are away. When the unattended extension is dialed by a key phone, the text message appears on the caller’s phone. One of the following messages can be selected. Messages 5 to 9 can be changed through system programming. Table 5-1. Absence Messages Message No.
SLT Features Absence Message To Cancel an Absence Message 1. Lift the handset. 2. Dial “71.” 3. Replace the handset. Related Programming • FF1 (System): Extension Class of Service • FF3 (Extension): Extension Class of Service Assignment • FF6 (Names and Messages): Absence Messages Considerations • Extensions without displays get a busy signal, rather than the Absence Message.
SLT Features Auto Redial settings: - Direct trunk calls - Transferred trunk calls. Auto Redial (CPC-S and CPC-M) Description If the Redial key is pressed when the extension is idle or receiving dial tone, the last intercom or outside number is automatically redialed.
Busy Override SLT Features • FF1 (System): Dial Tone Detection Timer • FF2 (Trunk): CO Busy Tone Detection Busy Override (CPC-S and CPC-M) Description Extensions in the same Paging Group (1-7) can break into one another’s outside calls or intercom calls to relay information or to create three-party Conference Calls. Operation Press “4” when you hear the busy tone. An alert tone is issued at both phones.
SLT Features Call Forwarding Call Forwarding (CPC-S and CPC-M) Call Forwarding allows users to send their calls to another extension, to an outside line, or to voice mail. The following table shows the call forwarding features available. Table 5-3. DBS Call Forwarding features Feature Call Forwarding--All Calls Call Forwarding--No Answer Call Forwarding--Busy Call Forwarding--Busy/No Answer Permanent Call Forwarding Call Forwarding--All Calls.
SLT Features Call Forwarding Operation To activate Call Forwarding: 1. Lift the handset. The phone issues intercom dial tone. 2. Dial “72.” 3. Dial the appropriate call forwarding code. Call Forward Type All Busy/no answer Busy No answer Code 0 1 2 4 4. If you’re forwarding to an extension, enter the number of the extension you want to receive your calls. If you’re forwarding to an outside number, dial “0” plus the appropriate speed dial number.
SLT Features Call Forwarding • FF3 (Extension): Extension Class of Service Assignment • FF3 (Extension): Permanent Call Forward Type • FF3 (Extension): Permanent Call Forward Extension • FF10 (Speed Dialing): System Speed Dial Numbers • FF10 (Speed Dialing): Personal Speed Dial Numbers Considerations • Calls can be forwarded to extensions that have call forwarding activated. For example, phone “A” can be forwarded to phone “B,” even if phone “B” is forwarded to voice mail.
SLT Features Call Hold forwarding will not work for any extension that is permanently call forwarded to the hunt group pilot number. Call Hold (CPC-S and CPC-M) Description Call Hold provides either exclusive or system hold, depending on system programming. With Exclusive Hold, only the extension that held the call can retrieve it. With System Hold, another extension can retrieve the call. Operation To place a call on Hold: Flash the switchhook. To release the call: Flash the switchhook again.
SLT Features Call Park • If your system is set to onhook transfer, and you have placed an outside call on hold and then made an intercom call, make sure the other extension hangs up before you do. If you hang up before the other extension, the held outside line will be transferred to that extension. • The DBS 824 can provide Music-on-Hold to callers placed on hold. See “Music-On-Hold” (page 1-24) for more information.
SLT Features Call Pickup Considerations • The parked call recalls if it is not retrieved before the Recall Timer expires. If this happens, the user that parked the call can retrieve it by picking up the handset. If no one retrieves the call after the Park Recall Timer expires, the call reverts to the attendant. • You cannot park more than one outside line at a time.
SLT Features Call Pickup Considerations • If more than one caller is attempting to reach the ringing extension, the Direct Call Pickup feature will answer the call that arrives first. Once the call has been picked up, other extensions that attempt to pick up the call receive busy tone. • You can answer incoming calls, intercom calls (both tone and voice), call waiting, paging, transferred calls, or recalls using the Direct Call Pickup feature. You cannot answer camp-on callbacks with this feature.
SLT Features Call Transfer • You can answer incoming calls, Intercom Tone Calling, or Intercom Voice Calling using the Group Call Pickup feature. You cannot answer Paging or Callback with this feature. • Group Call Pickup cannot be used to pick up a ringing phone in Paging Group 00. For example, if an extension is a member of Paging Groups 00 and 06, the extension can use Group Call Pickup to answer ringing calls in Group 06, but not in Group 00.
SLT Features Call Transfer • FF1 (System):Extension Transfer Recall Timer for Intercom Calls Considerations • In order for users to transfer calls by flashing the switchhook, dialing the extension, and going onhook, the Onhook Transfer feature must be enabled. • You cannot transfer a call to an extension that has Do Not Disturb or Absence Message activated. • You can transfer a call to an extension that has Call Forwarding activated.
SLT Features Call Transfer To use Screened Transfer when Onhook Transfer is disabled: 1. Flash the switchhook to place the outside call on hold. The phone issues intercom dial tone. 2. Dial the extension number to which the call is to be transferred. 3. When your call is answered, inform the third party of the transfer. The EXT LED stops flashing and remains lit. 4. Dial “8.” The third party need only pick up the handset to speak to the outside line. 5. Replace the handset.
SLT Features Call Waiting Call Waiting (CPC-S and CPC-M) Description You can send a Call Waiting signal, followed by a brief LCD message, to a busy extension. The party receiving the message need only replace the handset and then pick it up again to be automatically connected to your extension. The following messages can be sent using the Call Waiting feature: Table 5-4.
SLT Features Call Waiting To answer Call Waiting (and disconnect the current call): 1. Replace the handset. The current call is disconnected. 2. Pick up the handset. You are automatically be connected to the extension sending the Call Waiting. To answer Call Waiting (without disconnecting the current call): 1. Flash the switchhook. • The current call is disconnected. • The new call is connected automatically. 2. Flash the switchhook again to retrieve the original call.
SLT Features Camp-on Camp-on (CPC-S and CPC-M) Description If you reach a busy extension, you can use the Camp-on feature to alert you with a ring when the extension becomes free. You can then pick up your handset to automatically dial the extension. Operation To activate the Camp-on feature: 1. Lift the handset. 2. Dial the desired extension number. 3. Upon hearing busy tone, press “3.” • The phone issues ringback tone.
SLT Features Conference Calls • Camp-on cannot be activated to an extension that has call forwarding turned on. • If an extension with call forwarding camps on to a busy extension, its camp-on reply is not forwarded. • An extension can only have one call camped on at a time. For example, if Extension 152 camps on to Extension 153, another extension cannot camp on to 153, as long as 152 is camped on. • An extension that has initiated a camp-on cannot receive a camp-on.
SLT Features Dial “0” for Attendant To add an outside number: 1. Flash the switchhook to place the current call on hold. 2. Dial a trunk group number (81-86 or 9). 3. Dial the outside number. 4. Flash the switchhook when your call is answered. Related Programming • FF3 (Extension): Single Line Telephone Hookflash Considerations • Call Waiting responses cannot be made during conference calls. • A switchhook flash is ignored during a conference call. • Calls forwarded externally cannot create a conference.
SLT Features DTMF Stations • FF1 (System): Second Attendant Position • FF1 (System): Third Attendant Position • FF1 (System): Fourth Attendant Position • FF1 (System): Attendant Transfer Extension DTMF Stations (CPC-S and CPC-M) Description The DBS 824 supports DTMF extensions on SLTA analog extension ports. Dial Pulse extensions are not supported by the SLTA.
SLT Features Do-Not-Disturb (DND) 3. Dial the outside number. 4. Replace the handset. Do-Not-Disturb (DND) (CPC-S and CPC-M) Description An extension can be made unavailable by activating Do-Not-Disturb (DND). When DND is activated at an extension, calls to that extension receive busy tone. Operation To activate DND: 1. Lift the handset. 2. Dial “73.” 3. Replace the handset. To cancel DND: 1. Lift the handset. 2. Dial “73.” 3. Replace the handset.
SLT Features Intercom Calling • DND and Absence Messages cancel Call Forwarding. Calls to an extension with DND or Absence Message turned on are treated differently, depending on whether they are trunk or intercom calls. Intercom calls receive busy tone; trunk calls are routed to the extension defined in permanent call forwarding. The following types of incoming trunk calls will follow permanent call forward settings: - Direct trunk calls - Transferred trunk calls.
SLT Features Last Number Redial To make an Tone Call: 1. Lift the handset. 2. Dial the extension number. 3. If the system default is voice calling, dial a “1.” The called extension will ring.
SLT Features Meet-Me Answer 3. Flash the switchhook. 4. Dial “89.” Considerations • The Last Number Redial feature can redial a number up to sixteen digits long. • A maximum of five Speed Dialing codes can be redialed. Meet-Me Answer (CPC-S and CPC-M) Description You can answer a Paging call from any extension using the Meet-Me Answer feature. Operation 1. Pick up the handset from any extension at which you hear the Paging call. 2. Press “77.
SLT Features Message Waiting/Callback Request Message Waiting/Callback Request (CPC-S and CPC-M) Description If you try to call an extension that is busy or does not answer, you can leave a message requesting a return call. Operation To leave a Callback Request: 1. Lift the handset. 2. Dial the extension number. 3. Dial “2” at the busy tone or while the telephone is still ringing. 4. Replace the handset. To answer a Callback Request: 1. Pick up the handset.
SLT Features Offhook Voice Announce (OHVA) Considerations • Up to four Callback Requests can be sent to any one extension. • If you call the same extension a second time and the party answers, a Callback Request you sent earlier will be cancelled. • If a Callback Request is sent to an extension for which Call Forwarding is set, the Callback Request is automatically forwarded to the designated extension. • You can send a Callback Request to an extension that has Do Not Disturb or Absence Message activated.
SLT Features Pooled Trunk Access • FF3 (Extension): Call Waiting/OHVA Considerations • If Onhook Transfer is enabled, the held call is transferred as soon as the extension sending the OHVA hangs up. The transferred call is held until the extension that received the OHVA completes the current call. • The extension interrupted by the OHVA cannot receive a Call Waiting message during an OHVA. • You cannot toggle back and forth between two calls during an OHVA.
SLT Features Speed Dialing • FF2 (Trunks): Pooled Trunk Access for Group “81-86” • FF3 (Extension): Forced Least Cost Routing • FF8 (LCR): LCR Settings (all) Considerations • There are seven groups of outside lines: 9 and 81-86. Some additional outside lines may not be assigned to a group. • Dialing “9” activates LCR if the LCR option is enabled. Speed Dialing (CPC-S and CPC-M) Personal Speed Dial Description Frequently called numbers can be stored using the Personal Speed Dial feature.
SLT Features Speed Dialing System Speed Dial Description Frequently called numbers can be stored using the System Speed Dial feature. With CPC-S and CPC-M in standard mode, up to 90 System Speed Dial numbers (00-89) can be programmed at the Attendant Phone and can be used by any extension. With CPC-M in add-on mode, up to 200 System Speed Dial numbers (000-199) can be programmed at the Attendant Phone and can be used by any extension. Operation To dial a system speed dial number: 1. Pick up the handset.
Speed Dialing 5-32 SLT Features DBS 824-3.0/3.
Appendix A: 2.0 Feature Update CPC-S/M Version 2.0 supports all features of CPC-S/M Version 1.1, as well as offering support for the Panasonic 44-Series telephones (VB-44xxx). Thoroughly review this appendix when using the DBS 824 with CPC-S/M Version 2.0 to make sure you understand the enhancements provided with this software release. Contents Topic Page Appendix A: 2.
2.0 Features Update Appendix A 44-Series Phone Support CPC-S/M Version 2.0 provides full support for Panasonic’s 44-Series phones (VB-44xxx). Table 1, below, lists all 44-Series phone models and their part numbers. Most models are available in two colors: gray and black. Table 6.
Appendix A 2.0 Features Update Added Features New DBS features that can be executed on the 44-Series phones are described below. Note: The new features introduced with these phones are supported by CPC-S/M Version 2.0. You can also use the 44-series phones with previous DBS 824 versions, but these added features won’t be supported. Figure 2.
2.0 Features Update Appendix A Table 7. Key to 44-Series Small-Display Phone # A-4 1 2 Feature Message Indicator Display 3 Mode Key 4 End Key 5 Select Keys 6 PROG Key 7 CONF Key 8 One-Touch Keys 9 10 Flexible Function (FF) Keys DND/CF Indicator 11 MUTE Indicator 12 EXT Indicator 13 14 15 ON/OFF Indicator REDIAL Key MUTE Key 16 AUTO Key 17 18 ON/OFF Key FLASH Key 19 VOLUME Key 20 HOLD Key 21 Microphone 22 Speaker Description Indicates you have a message.
Appendix A 2.0 Features Update Figure 3. 44-Series Large-Display Phone 1 02:28 Thu N O V 14 Langford S 173 2 PER SO N AL D IAL SYSTEM D IAL EXTEN SIO N FU N C TIO N H ELP 3 3 23 M SG CO NF 5 4 M EN U 6 PR EV PR O G N EXT 7 8 9 10 1 2 ABC 3 D EF D N D /C F 11 4 G H I 5 JKL 6 M N O M U TE 7 PR S 8 TU V 9W XY EXT * 19 FLASH S peakerphone 20 16 AU TO 13 14 VO LU M E 15 M U TE 12 OPER 0 R ED IAL 17 O N /O FF 18 H O LD 21 22 Table 8.
2.0 Features Update # A-6 4 Feature MSG Key 5 CONF Key 6 MENU Key 7 8 9 PREV Key NEXT Key PROG Key 10 11 Flexible Function (FF) Keys DND/CF Indicator 12 MUTE Indicator 13 EXT Indicator 14 15 16 ON/OFF Indicator REDIAL Key MUTE Key 17 AUTO Key 18 19 ON/OFF Key FLASH Key 20 VOLUME Key 21 HOLD Key 22 Microphone 23 Speaker Appendix A Description Used for Auto-CallBack to a telephone which has left a text message or to access voice messages.
Appendix A 2.0 Features Update Directory Mode 44-Series phones only CPC-S/M Version 2.0 and higher Description On the small-display phones, you can use the phone’s select keys (as well as other keys) to scroll through a directory of existing System Speed Dial (SSD) names, Personal Speed Dial (PSD) names, or extension names—and select one to dial.
2.0 Features Update Notes Appendix A Available on small-display phones only. This feature applies to the 44-series small-display phone only (i.e., phones with a 2-line LCD display). Incompatibility with older phone versions. Directory Mode is available on the 44-Series phones only. Hot Dial Pad and Directory Mode. The Hot Dial Pad feature (FF3 ExtPort# 47#) will not work on an extension in Directory Mode. Variable Mode 44-Series phones only CPC-S/M Version 2.
Appendix A 2.0 Features Update assigned to display in FF3 ExtPort# 28#. The same applies when the extension receives CO dial tone (FF3 ExtPort# 29#); during a trunk call (FF3 ExtPort# 30#); and after dialing a busy extension (FF3 ExtPort# 33#). • Use existing addresses FF1 2# 7# 1# thru 4# to assign select key features to Flexible Function Screens. • Select key features for Fixed Function Screens will not appear on small-display phones. 3.
2.0 Features Update Appendix A Handset Mute 44-Series phones only CPC-S/M Version 2.0 or higher Description While using the handset (not on speaker) during a phone conversation, you can press the MUTE key to block audio path to the other party—you can still hear them, but they can’t hear you. This feature is called “Handset Mute.” Operation 1. To turn on Handset Mute while using the handset, press the MUTE key. • The MUTE indicator lamp (LED next to MUTE key) will flash.
Appendix A 2.0 Features Update Off-Hook Monitoring 44-Series phones only CPC-S/M Version 2.0 and higher Description Off-Hook Monitoring lets you put a call on speaker while the handset is off-hook. You can still communicate with the outside party via the handset, but you will also be able to hear him on the phone’s speaker. He will only be able to hear what is spoken through your handset, however - audio will not be transmitted through your microphone. Operation 1.
2.0 Features Update Appendix A Analog Adapter 44-Series phones only CPC-S/M Version 2.0 and higher Description The Analog Adapter (VB-44100) consists of a base adapter and PC board which is installed on the underside of the phone. It is used to connect the 44-series large-display phone to an analog device such as an SLT telephone, cordless phone, FAX machine, or modem. This allows the same phone line to be used to alternate between normal phone calls and analog communications.
Appendix A Operation 2.0 Features Update The first device to go off-hook will seize the line (off-hook is either lifting the handset or pressing the ON/OFF key). If the analog device goes off-hook first, the large-display phone will be unable to dial or go off-hook. You can choose which device will ring by going off-hook at either the digital key telephone or the analog device and dialing *71.
2.0 Features Update Appendix A Ring Patterns Not Applicable to Analog Device. The following ring pattern addresses will not affect the analog device: Transfer Ring Pattern FF1 2# 1# 28# (0-6)# SLT DISA Ring Pattern FF1 2# 1# 30# (0 or 1)# Inbound Ring Pattern FF2 (Trunk)# 17# (0-9)# Flash Interaction. Any disconnect signal sent to the analog port must be greater than the SLT Flash Control; otherwise the disconnect signal will be interpreted as a flash and the call will be placed on hold.
Appendix A 2.0 Features Update to enable the MSG key for Auto-Answer Voice Message... FF3 (ExtPort)# 53# (0 or 1)# Extension Port where VB-44225 Large-Display Phone is installed Operation 0=Disable MSG key from returning a “Message Waiting”. 1=Enable MSG key for returning a “Message Waiting”. To Program Voice Mailbox Access Codes into the MSG Key: Press PROG MSG [16-digit number] HOLD The display will reflect “Regist Data”. To Confirm a Voice Mailbox Access Code Programmed into the Message Key.
2.0 Features Update Appendix A Reprogramming the MSG key if Extension Number Digits is changed. If the DBS is reprogrammed to use a different extension numbering plan (i.e., changed from 2-digit to 3-digit extensions, 3-digit to 4-digit extensions, etc.), the Voice Mailbox Access Code must be reprogrammed into the MSG key. DSS/72 Console - Key Arrangement 44-Series phones only CPC-S/M Version 2.
Appendix A 2.0 Features Update Figure 4.
2.0 Features Update Appendix A Figure 5. DSS/72 #1 Default Extension Numbers P a na so nic Day Park 4 Park 5 Park 6 Park 7 Park 8 Park 9 Page 6 Page 7 Park 0 Park 1 Park 2 Park 3 Page 0 Page 1 Page 2 Page 3 Page 4 Page 5 118 119 120 121 122 123 112 113 114 115 116 117 106 107 108 109 110 111 100 101 102 103 104 105 Answer Programming Night1 Night2 Release The DSS/72 console (DSS #1 ...
Appendix A 2.
2.0 Features Update Appendix A EM/24 - Key Arrangement 44-Series phones only CPC-S/M Version 2.0 and higher Description The keys on the EM/24 unit (VB-44310) are arranged differently from the VB-43310 model. The EM/24 unit has 2 columns x 12 rows of keys (not 3 columns x 8 rows as in the previous version). This affects the following: • FF-Keys. The FF-keys on the EM/24 are numbered bottom-to-top, left column first. The arrangement for the EM/24 keys is shown in Figure 6. Figure 6.
Appendix A Programming 2.
2.0 Features Update Appendix A Modification to Toll Restriction Service Description The program address for TRS Operator Access (FF7 1# 18#...) has been modified to allow an extension to dial “0+NXX” phone numbers, even if “0-only” dialing is denied. Programming FF7: 1# 18#... Notes: For additional information on programming modifications to Toll Restriction Service, please see Appendix C in Section 400, Programming. A-22 DBS 824-3.0/3.
Appendix A 2.0 Features Update Key Telephone Installation Notes Desi Strip Cover The 44-Series Key Telephones are shipped with a thin green protective film over the Desi strip cover. Be sure to remove this film from both sides of the Desi cover before placing the phone in service. Key Telephone Wall Mounting Instructions The following procedures apply to 44-Series Key Telephones only. Please be sure to follow these procedures exactly.
2.0 Features Update Appendix A 4. Rotate the desk stand 180°. In this position it doubles as a wall mount bracket. 5. Insert the wall mount bracket into the mounting guides as shown in Figure 8. 6. Slide the wall mount bracket onto the telephone. Figure 8. Inserting the wall mount bracket (rotated desk stand) Step 6 Step 5 7. While viewing the front of the telephone, find the handset guide located just below the hookswitch (see Figure 8). 8.
Appendix A Revised April 2000 2.0 Features Update DBS 824-3.0/3.
2.0 Features Update A-26 Appendix A DBS 824-3.0/3.
Appendix B: 3.0 Feature Update Thoroughly review this appendix when using the DBS 824 to make sure you understand the enhancements provided with this software release. The following enhancements are included with CPC S/M Version 3.0: • Support is added for the PanaVOICE Digital Voice Mail system (CPC-M only). All installation and programming procedures for the PanaVOICE Digital Voice Mail system are covered in the documentation supplied with the PanaVOICE Digital Voice Mail system.
3.0 Features Update B-2 Appendix B DBS 824-3.0/3.
Appendix C: 3.1 Feature Update CAUTION: When using the “Call Record” feature in some states it is illegal to record telephone communications without the consent of all parties. In other states, it is illegal to record without the consent of one party. These laws do not make the Call Record feature on a telephone system illegal. Before activating this feature, please check applicable state and federal laws. CPC-M Version 3.
3.1 Features Update Appendix C PanaVOICE treats the recording message just as it would any other new message (lights the message waiting LED, displays MSG on your telephone, provides off site message notification, etc.). Retrieve the call recording just as you would any other new voice mail message. (If you are unclear on how to retrieve messages, contact your PanaVOICE system administrator.) Notes C-2 • Recording a call requires a conference circuit.
Section 700 - Operation Index Index Numerics 44-Series Telephone A-1 A Absence message attendant control 2-6 DSLT 4-3 key telephone 3-3 SLT 5-3 Account codes verified 1-4 Alarm DSLT 4-30 key telephone 3-72 Alternate attendant 2-3 Answer supervision for voice mail 1-6 Attendant features 2-1 absence message control 2-6 alternate attendant 2-3 assignment of speed dialing 2-3 busy override 2-4 call park 2-5 dial "0" for attendant 3-34, 4-21, 5-21 dial tone disable 2-10 DND control 2-6 DSS/72 2-11 feature pack
Index Camp-on DSLT 4-18 key telephone 3-29 SLT 5-19 Centrex/PBX compatibility 1-13 Class of service, station 1-33 CO line key trunk access 3-30 Conference calls DSLT 4-20 key telephone 3-31 SLT 5-20 Coverage groups 3-8 D Date, system 2-18 Day mode, auto 1-7 Delayed ringing key telephone 3-33 Dial Auto-Repeat 3-7 Dial "0" for attendant DSLT 4-21 key telephone 3-34 SLT 5-21 Dial tone disable 2-10 Dialing, onhook 4-29 Digital single line telephone see "DSLT features" 4-1 Digital telephone features see "Key te
Section 700 - Operation Index E EM/24 console 3-36 Exclusive hold 3-14 Extension relocation 1-8 F FF key extender 3-36 FF keys see "Key telephone features" 3-37 Figure 1-2 1-37 Flexible function keys see "FF keys" 3-37 Forwarding DSLT 4-6 key telephone 3-10 SLT 5-7 G Group call pickup DSLT 4-13 key telephone 3-20 SLT 5-13 H Handsfree answerback 3-42 operation 3-43 Headset operation attendant 2-13 key telephone 3-43 Hold DSLT 4-9 exclusive 3-14 key telephone 3-14 SLT 5-10 system 3-15 Hunt Groups longest id
Index Section 700 - Operation multi-CO (MCO) appearances 3-51 multi-line (ML) appearances 3-53 non-appearing outside lines 3-58 offhook signaling 3-59 OHVA 3-60 one-touch keys 3-62 one-touch voice mail access 3-65 onhook dialing 3-67 personal speed dialing 3-75 pooled trunk access 3-68 prime line preference 3-70 private line 3-71 reminder call 3-72 ringing line preference 3-73 saved number redial 3-74 screened transfer 3-23 speed dial linking 3-80 speed dialing 3-75 station lockout 3-81 system hold 3-15 s
Section 700 - Operation PanaVOICE Digital Voice Mail B-1 Park attendant 2-5 DSLT 4-10 key telephone 3-17 SLT 5-11 PBX/centrex compatibility 1-13 Personal speed dialing DSLT 4-32 key telephone 3-75 SLT 5-30 Pickup direct 3-19, 5-12 DSLT 4-12 group 5-13 key telephone 3-19, 3-20 SLT 5-12 Pooled trunk access DSLT 4-29 key telephone 3-68 SLT 5-29 Port assignment, VAU 1-45 Power failure transfer 1-29 unit 1-29 Prime line preference 3-70 Private line 3-71 R Redial Auto 3-6 DSLT 4-24 key telephone 3-46 saved numbe
Index Section 700 - Operation system 3-78, 5-31 Station 1-33 Station class of service 1-33 Station hunting all versions 1-34 distributed 1-34 longest idle 1-34 Station lockout 3-81 code assignment 2-17, 3-81 Station message detail recording see "SMDR" 1-37 System hold 3-15 speed dialing DSLT 4-33 key telephone 3-78 SLT 5-31 time and date control 2-18 System features 1-1 account codes 1-3 answer supervision for voice mail 1-6 auto day mode 1-7 auto set relocation 1-8 background music 1-10 battery backup 1-
Section 700 - Operation Index see "VAU" 1-45 Voice Mail B-1 Voice mail answer supervision 1-6 call forward ID 1-12 ringing 1-44 W Walking COS confirmation 2-22 TRS class of service 1-46 Revised April 2000 DBS 824-3.0/3.
