Corded Telephone User's Guide

576-3.6-521 (ACD 4.0) DBS 576 (USA) issued October 2000 Index-1
A
ACD Call Handling Program........................................4
Activating Supervisor Menu.......................................15
Agent Features ............................................................46
Agent IDs
Confirming ..............................................................25
Registering ..............................................................23
Agent Report...............................................................36
Agent Status ................................................................30
ALL DELETE (FF6)...................................................11
Available/Unavailable.................................................47
B
Basic Service Flow........................................................3
C
Call Handling Program .................................................4
Call Setting
Direct Incoming.......................................................18
Transferring Incoming.............................................20
Changing Supervisor IDs and User Information Record-
ing ID............................................................22
Commands
Programming.............................................................6
Common Operation for Supervisor Customization ....16
Configuration ................................................................1
Confirming Agent IDs ................................................25
Customization
Supervisor................................................................17
D
Data Clear ...................................................................42
DELETE (FF3) ...........................................................10
Direct Incoming Call Setting ......................................18
E
EDIT (FF1) ...................................................................7
F
Features
Supervisor ...............................................................15
G
Group Report ..............................................................39
I
Information Recording
User.........................................................................44
Index