Router User Manual

Nortel Secure Router 8000 Series
Troubleshooting - VAS 1 AAA troubleshooting
Issue 01.01 (30 March 2009) Nortel Networks Inc. 1-17
ID : 15
[Ftp-Directory ] [7 ] [hda1:]
The preceding display indicates that the RADIUS server delivers the attribute of the FTP
directory. The value of the attribute is hda1. If no such display appears, you need to configure
the list of the delivered attributes for the user.
If the fault persists, contact Nortel technical support.
----End
1.4 Troubleshooting cases
This section provides the following troubleshooting cases:
z
FTP user fails to pass through RADIUS authentication
z
Error! Reference source not found.
1.4.1 FTP user fails to pass through RADIUS authentication
Fault symptom
Figure 1-7 Networking diagram of RADIUS authentication
Remote
User
NAS
192.168.1.6
RADIUS Server
192.168.1.202
ISDN/
PSDN
The legal remote user user001@nortel tries to log on to the NAS through FTP and fails to
pass through RADIUS authentication.
Fault analysis
z
Check whether the RADIUS server has records about the logon user. If not, the NAS and
RADIUS sever cannot communicate. Then, check the NAS.
z
Use the debugging radius packets command in the user view of NAS to view output
prompts.
z
If you check AAA, you may find that the domain nortel contains no RADIUS server
template. After configuring a template, view the debugging information on the NAS to
check whether any response packet is received.