Title page Nortel Communication Server 1000 Nortel IP Phone 1210 User Guide
Revision history Revision history May 2009 Standard 03.01. This document is up-issued to support CS 1000 Release 6.0. February 2009 Standard 02.02. This document is up-issued to support CS 1000 Release 5.5 UNIStim 3.0. This document reflects updates made to support the IP Phone 1210. April 2008 Standard 02.01. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 for UNIStim 3.0. April 2008 Standard 01.08.
Revision history December 2007 Standard 01.03. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 and to contain updates to the document. December 2007 Standard 01.02. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 and to reflect changes to the images. December 2007 Standard 01.01. This document is issued to support Nortel Communication Server 1000 Release 5.5.
Contents Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Feature overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Regulatory and safety information . . . . . . . . . . . . . . . . . . . 12 DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . 18 How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Using your IP Phone 1210 . . . . . . . . . . . . . . . . . . . . . .
Contents Selecting date and time format . . . . . . . . . . . . . . . . . . . . . . . . 41 Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 42 Selecting a local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . . . 42 Viewing IP Phone information . . . . . . . . . . . . . . . . . . . . . . . . 43 Performing diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Selecting a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Using Handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Activating Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Paging features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Using Call Page Connect to make an announcement . . . 97 Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Miscellaneous Call Features . . . . . . . . . . . . . . . . . . . . . . . . 100 Charging a call or charging a forced call . . . . . . . . . . . . 100 Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Using External Server Applications . . . . . . .
Welcome Welcome Your Nortel IP Phone 1210 brings voice and data to your desktop. IP Phone 1210 can directly connect to a Local Area Network (LAN) through an Ethernet connection.
Welcome - Conference - Services - Applications • wall-mountable • LCD display screen • high-quality speaker phone • volume control keys to adjust the ringer, speaker, handset, and headset volume • hearing aid compatibility • 10/100 Ethernet ports - one Ethernet port for LAN connection - one Ethernet port for optional PC connection • Power over Ethernet (POE) or power through a supported AC adapter • support to Network Diagnostic Utility • Accessory Expansion Module (AEM) port to c
Welcome Figure 1: IP Phone 1210 11
Regulatory and safety information Regulatory and safety information This equipment has been tested and complies with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used according to the instructions, can cause harmful interference to radio communications.
Regulatory and safety information Jurisdiction Standard Description United States UL 60950-1 ITE equipment - Safety - Part 1: General requirements Canada CSA 60950-1-03 ITE equipment - Safety - Part 1: General requirements European Community EN 60950-1 +A11 ITE equipment - Safety - Part 1: General requirements Australia/New Zealand AS/NZS 60950.
Regulatory and safety information Table 1: EMC compliance for various jurisdictions (Part 2 of 2) Jurisdiction European Community Japan Standard Description EN 55022 Class B Emissions: Information technology equipment - Radio disturbance EN 55024 Information technology equipment - Immunity characteristics Limits and methods of measurement EN 61000-3-2 Limits for harmonic current emissions (equipment input current <= 16 A per phase) EN 61000-3-3 Limitation of voltage fluctuations and flicker in l
Regulatory and safety information Table 2: Safety compliance for various jurisdictions (Part 2 of 2) Jurisdiction Standard Description Canada CSA 60950-1-03 Safety of Information Technology Equipment European Community EN 60950-1 ITE equipment - Safety - Part 1: General requirements Australia/New Zealand AS/NZS 60950.1:2003 Safety of Information Technology Equipment Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements.
Regulatory and safety information Table 3: EMC compliance (Part 2 of 2) Jurisdiction Standard Description Canada ICES-003 Class A Emissions: InterferenceCausing Equipment Standard: Digital Apparatus Australia/New AS/NZS 3548 Class A Emissions: Information Zealand CISPR 22 technology equipment - Radio disturbance European Community EN 55022 Class A Emissions: Information technology equipment - Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods o
Regulatory and safety information • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment This Class A digital apparatus complies with Canadian ICES-003.
Regulatory and safety information Other US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements. EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC.
Regulatory and safety information Connecting to the Local Area Network Severe damage to your IP Phone can occur if you plug the phone into an ISDN connection. Consult your system administrator to ensure you plug your IP Phone 1210 into a 10/100 BaseT Ethernet jack. Operation The earpiece and mouthpiece of the handset can attract and retain small objects. Location Nortel recommends that you install your IP Phone 1210 away from direct sunlight.
How to get help How to get help This section explains how to get help for Nortel products and services. Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.
How to get help www.nortel.com/erc Getting Help through a Nortel distributor or reseller If you purchase the service contract for your Nortel product from a distributor or an authorized reseller, contact the technical support staff of the distributor or reseller.
How to get help 22
Using your IP Phone 1210 Using your IP Phone 1210 After you familiarize yourself with the IP Phone 1210 features, you can start to use the phone. This section describes how to use the IP Phone 1210. Getting started The following section introduces the important details of the IP Phone 1210. Carefully read every section before you operate the new IP Phone 1210.
Using your IP Phone 1210 IP Phone 1210 display Your IP Phone 1210 display is divided into two display areas: • The upper display area is for information such as caller number, caller name, feature prompt string, user-entered digits, date and time (or call timer, if provisioned in the Telephone Options menu), and telephone information. • The lower display area provides labels for the four context-sensitive soft keys. Figure 2 on page 24 shows the IP Phone 1210 LCD display screen.
Using your IP Phone 1210 Fwd More.. (Volume +) (Volume -) (Mute) A triangle before a soft key label, indicates the feature is active. Press the More key to access the next layer of context-sensitive soft keys (self-labeled). Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and Handsfree features. Press the upper button to increase the volume, and press the lower button to decrease the volume.
Using your IP Phone 1210 Use the Navigation keys to scroll through menus and lists that appear on the LCD screen. The outer part of this key cluster is used for up, down, left, and right movements. Use the Up and Down keys to scroll up and down the menu, and the Left and Right keys to position the cursor. In some dialog boxes that appear on your phone, you can also use the Left and Right keys to select editable fields.
Using your IP Phone 1210 (Goodbye) Press the Goodbye key to terminate an active call. When a message is waiting, the red Visual Alerter/Message Waiting indicator LED at the top center of the phone flashes. The indicator also flashes to indicate an incoming call. Each alert has a unique flash cadence. Press the Conference Key to initiate conference.
Using your IP Phone 1210 — Ring type — Call Timer — On-hook default path (Services) (continued) — Change Feature Key Label — Live Dialpad — Caller ID display order — Normal mode indication • Password Admin — Station Control Password Note: The Password Admin menu is not available on all IP Phone 1210 sets. Consult your system administrator.
Using your IP Phone 1210 (Services) Press the Services key twice to access the Local Tools menu, and use the navigation keys to access the following items: • Preferences • Local Diagnostics • Network Configuration • Lock Menu Note 1: Access to these local options can be password protected. If you press the Services key twice and a password prompt appears, contact your system administrator. Note 2: Press the Cancel context sensitive soft key to exit from any menu or menu item.
Installing your IP Phone 1210 Installing your IP Phone 1210 This section details the steps and precautionary measures to perform during IP Phone installation. The standard IP Phone 1210 package includes the following accessories: • foot stand • handset • handset cord • 2.1 m (7 ft) CAT5 Ethernet cable • number plate and lens CAUTION Ensure that the protective rubber cap on the Accessory Expansion Module (AEM) port is in place when the port is not in use.
Installing your IP Phone 1210 Figure 3: Connections on the IP Phone 1210 Perform the following steps to connect the components of the phone and to install the phone.
Installing your IP Phone 1210 Attaching the foot stand (optional) Attach the foot stand in the appropriate slots depending on the desired angle for your IP Phone. If you insert the foot stand into the upper slots, your IP Phone sits at a 25-degree angle. If you insert the foot stand into the lower slots, your IP Phone sits at a 55-degree angle. If you install your IP Phone on a wall, do not attach the foot stand. 1.
Installing your IP Phone 1210 1. Plug the headset cord into the headset jack on the back of the IP Phone marked with the ) symbol. Figure 3 on page 31 shows the connections on the back of the IP Phone. 2. Thread the cord through the channel in the side of the foot stand. 3. Set up the headset according to the headset instructions. Connecting the power (optional) Your IP Phone supports AC power and Power over Ethernet (PoE).
Installing your IP Phone 1210 Connecting the LAN Ethernet cable Note: Your IP Phone 1210 supports both AC power and PoE options, including IEEE 802.3 standard power. To use local AC power, you can order separately the optional AC adapter. To use PoE, where power is delivered over the CAT5 cable, the LAN must support PoE, and you do not need an AC adapter. Connect your IP Phone to your LAN using a CAT5e Ethernet cable to enable full functionality of your IP Phone.
Installing your IP Phone 1210 Wall-mounting the IP Phone (optional) You can install your IP Phone on a wall. Wall-mount the IP Phone using the two keyholes on the back of the IP Phone. You do not need the foot stand for wall-mounted applications. 1. Remove the foot stand. 2. Ensure all cables are properly routed and the IP Phone is functioning. 3. Make small marks on the wall where you want to align each keyhole slot. 4. Insert the screws (not provided) so that they protrude slightly from the wall. 5.
Customizing your IP Phone 1210—basic features Customizing your IP Phone 1210—basic features This section explains how you can customize the features on your IP Phone 1210 to meet your requirements. Note: Call features and Flexible Feature Codes (FFC) must be assigned to your IP Phone and supported by system software. Contact your system administrator to configure these features and codes on your IP Phone. Your IP Phone 1210 has both server-based telephone features and local (telephone-based) tools.
Customizing your IP Phone 1210—basic features • “Adjusting volume” on page 38 • “Adjusting the display screen contrast” on page 39 • “Selecting a language” on page 40 • “Selecting date and time format” on page 41 • “Accessing display diagnostics” on page 42 • “Selecting a local dialpad tone” on page 42 • “Viewing IP Phone information” on page 43 • “Performing diagnostics” on page 44 • “Selecting a ring type” on page 45 • “Enabling or disabling Call Timer” on page 46 • “Enabling OnHook
Customizing your IP Phone 1210—basic features 4. Press the up or down keys to scroll, and select an option (for example, Language). 5. Press the Enter key. The display provides information required to adjust your selection. Select Cancel 6. Press the Select soft key to save changes and return to the Telephone Options menu. or or Press the Cancel soft key to cancel the modifications. Adjusting volume Use the following procedure to adjust the volume. 1.
Customizing your IP Phone 1210—basic features 3. Press the Enter key. Up Down 4. Press the Up or Down soft keys to increase or decrease the volume. or or Press the up or down keys. or Select Cancel or 5. Press the Select soft key to save the volume level and return to the Telephone Options menu. or Press the Cancel soft key to cancel the modifications. Adjusting the display screen contrast You can adjust the contrast using the Local Tools menu.
Customizing your IP Phone 1210—basic features or 2. To increase or decrease the display contrast level, press the left or right keys. Select Cancel or 3. Press the Select soft key to save the changes and return to the Telephone Options menu. or Press the Cancel soft key to cancel the modifications. Selecting a language Information that appears on the display is available in multiple languages. This language setting controls the language only for phone features.
Customizing your IP Phone 1210—basic features Select Cancel or 3. Press the Select soft key to save the desired language and return to the Telephone Options menu. or Press the Cancel soft key to cancel the modifications. Selecting date and time format Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. Use the following procedure to select a date and time format. (Services) 1. Press the Services key, select Telephone Options, and select Date/ Time. 2.
Customizing your IP Phone 1210—basic features Accessing display diagnostics The Display diagnostics command tests the IP Phone display screen and indicator lights. Use the following procedure to use Display diagnostics. (Services) 1. Press the Services key, select Telephone Options, and select Display Diagnostics. 2. Press the up or down keys to scroll through the list to view display capabilities. Cancel 3. Press the Cancel soft key to return to the Telephone Options menu.
Customizing your IP Phone 1210—basic features 2. Press the up or down keys to scroll, and select one of the following dialpad tones: — None to disable all tones. — Short Click to enable a single tone for all keys. — DTMF to turn on a different DTMF tone for each key. Select Cancel or 3. Press the Select soft key to save the tone selection and return to the Telephone Options menu. or Press the Cancel soft key to cancel the modifications.
Customizing your IP Phone 1210—basic features 2. Press the up or down keys to scroll through the list and view IP Phone information. Cancel 3. Press the Cancel soft key to cancel the modifications.
Customizing your IP Phone 1210—basic features Selecting a ring type Use the Ring type option to configure the IP Phone ring tone. Use the following procedure to select a ring type: (Services) 1. Press the Services key, select Telephone Options, and select Ring type. 2. Press the up or down keys to scroll, and select one of the ring types. Play Select 3. Press the Play soft key to sample the ring tone. 4. Press the Select soft key to save the ring type and return to the Telephone Options menu.
Customizing your IP Phone 1210—basic features Enabling or disabling Call Timer The call timer measures the call duration. Use the following procedure to enable or disable Call Timer. (Services) 1. Press the Services key, select Telephone Options, and select Call Timer. 2. Press the up or down keys to enable or disable the Call Timer. Select Cancel or 3. Press the Select soft key to save the configuration and return to the Telephone Options menu.
Customizing your IP Phone 1210—basic features Enabling OnHook Default Path Use OnHook Default Path option to choose either the Headset or the Handsfree to operate your IP Phone. Use the following procedure to enable OnHook Default Path. (Services) 1. Press the Services key, select Telephone Options, and select On Hook default path. 2. Press the up or down keys to select one of the following: — Handsfree Enabled — Headset Enabled Select Cancel or 3.
Customizing your IP Phone 1210—basic features Use the following procedure to configure Live Dialpad. (Services) 1. Press the Services key, select Telephone Options, and select Live Dial Pad. 2. Press the up or down keys to scroll, and select one of the following: — On — Off (default) Select Cancel 3. Press the Select soft key to save the configuration. or or Press the Cancel to cancel the modifications.
Customizing your IP Phone 1210—basic features 3. Press the Select soft key to save the configuration, else press the Cancel key to cancel the modifications. Configuring Normal mode indication The Normal mode display indication can be On or Off when the IP Phone is in normal mode. Use the following procedure to configure Normal mode indication. 1. Press the Services key, select Telephone Options, and select Normal mode indication. 2.
Customizing your IP Phone 1210—advanced features Customizing your IP Phone 1210—advanced features You can customize features on your IP Phone 1210 to meet your requirements. This section describes how to customize the advanced features. CAUTION Many of the options discussed in this section are for the system administrator only. Do not make changes unless you are instructed by an administrator.
Customizing your IP Phone 1210—advanced features Managing your Station Control Password You can assign a Station Control Password (SCPW) to • lock your IP Phone and prevent the misuse of your IP Phone • use password-protected features Your system administrator defines your initial SCPW. Contact your system administrator for detailed information. Assigning an SCPW Use the following procedure to assign an SCPW. 1. Press the Services key. (Services) 2.
Customizing your IP Phone 1210—advanced features 6. Enter your new password using the dialpad. To enter special characters, press the Up key. For information about entering text, see “Using the telephone dialpad” on page 64. Select 7. Press the Select soft key to accept the new password. Note: If you are locked out of your IP Phone, or if you forget your SCPW, contact your system administrator.
Customizing your IP Phone 1210—advanced features 3. Dial your Station Control Password. (Goodbye) 4. If you dial locally, press the Goodbye key. or or If you dial the FCC remotely, dial your DN. Unlocking your IP Phone 1210 Use the following procedure to unlock your IP Phone 1210. 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC. 3. Dial your Station Control Password.
Customizing your IP Phone 1210—advanced features (Goodbye) 4. If you dial locally, press the Goodbye key. or or If you dial the FCC remotely, dial your DN. Configuring the Local Tools menu Your IP Phone 1210 has both local and server-based telephone tools and features. This section discusses the various tools and features available locally on your IP Phone 1210. CAUTION Many of the options discussed in this section are for administrator use only.
Customizing your IP Phone 1210—advanced features • “4. Lock Menu” on page 59 If a menu command has a number in front of it, you can select the command by pressing the associated key on the dialpad. For example, in the Local Tools menu, access Local Diagnostics by pressing the 2 key on the dialpad. The function of some keys on the IP Phone differs based on the situation. Table 5 describes the function of each key for navigating and using menus.
Customizing your IP Phone 1210—advanced features Table 6: Navigation key functions in dialog boxes (Part 2 of 2) Key Function Right arrow key Go to the next Edit item. Left arrow key Go to the previous Edit item. Enter key Turn Edit mode on or off. Select or clear a check box. When you work in Edit mode, the first field of the item is selected and a blinking cursor appears to the right of the current edit position. Table 7 on page 56 describes the navigation key functions in Edit mode.
Customizing your IP Phone 1210—advanced features 1. Preferences Use the 1.Preferences menu to alter the following local preferences: • “1. Contrast” on page 57 • “2. Language” on page 57 1. Contrast Use the Contrast tool to alter the physical settings of the display. Note: Changes made to the display Contrast using this method are lost if you reset the phone. To avoid this situation, Nortel recommends that you use the Contrast Adjustment control in the Telephone Options menu for contrast adjustment.
Customizing your IP Phone 1210—advanced features Use the following procedure to select a language (Services) 1. Press the Services key twice to open the Local Tools menu, press the 1 key on the dialpad to select 1.Preferences, and press the 2 key to select 2.Language. 2. Press the up or down keys to scroll, and select the desired language (for example, German [Deutsche]). 3. Press the Enter key to save the changes. Cancel 4. Press the Cancel key to exit the Preferences menu without saving the changes.
Customizing your IP Phone 1210—advanced features CAUTION Local Diagnostics, Network Configuration, and Lock Menu tools are for the system administrator use only. Press the Return soft key at any time while you customize the phone using the Local Diagnostics submenu options to return to the previous Local Diagnostics submenu. You can gather information and run tests without exiting and re-entering the Local Tools menu.
Customizing your IP Phone 1210—advanced features Consult your system administrator to confirm the availability of the Virtual Office feature on your IP Phone. The IP Phone used as a remote phone to connect to your IP Phone 1210 need not necessarily be an IP Phone 1210. Table 8 on page 60 shows the IP Phones on which you can use Virtual Office to connect to your IP Phone 1210.
Customizing your IP Phone 1210—advanced features Logging in to Virtual Office Use the following procedure to activate Virtual Office on your Office IP Phone from your Remote IP Phone perform the following steps. 1. Press the Services key. (Services) 2. Press the up or down keys to scroll, and select Virtual Office Login. 3. Press the Enter key. 4. At the prompt, enter your user ID. 5. Press the Enter key. 6. At the prompt, enter the home Station Control Password (SCPW).
Customizing your IP Phone 1210—advanced features A successful logon transfers all the features, time, date, and tones of your Office IP Phone to your Remote IP Phone. Your Virtual Office session expires after a fixed period of time, which your system administrator determines. Using Virtual Office on your remote IP Phone The display characteristics, including size of the display area, differ with IP Phone models.
Customizing your IP Phone 1210—advanced features Disconnecting your office IP Phone from a remote IP Phone Use the following procedure to disconnect your office IP Phone from a remote IP Phone. Home To disconnect your office IP Phone from the remote IP Phone a. Press the Home soft key. b. Enter your User ID and password (this logs on the Office IP Phone to your office network). or or Virtual Press the Virtual soft key to log on to another IP Phone, and your IP Phone becomes a Remote IP Phone.
Operating your IP Phone 1210 Operating your IP Phone 1210 This section describes how to operate your IP Phone 1210. It describes the operations like “Entering and editing text” on page 64 and “Making a call” on page 65. Entering and editing text You can enter and edit text on your IP Phone 1210 using the following methods: • “Using the telephone dialpad” on page 64 • “Using the soft keys” on page 64 Using the telephone dialpad You can use the dialpad to enter text.
Operating your IP Phone 1210 Table 9: Editing soft key description (Part 2 of 2) Soft key Description Case Switch the next character to either uppercase or lowercase. Delete Backspace one character. Done/Select/Enter Application-dependent. More Access additional soft keys. Making a call This section describes the various ways you can make a call from your IP Phone 1210.
Operating your IP Phone 1210 3. To terminate the call, return the handset to the cradle or or Press the Goodbye key. (Goodbye) Using On-hook dialing Perform the following steps to make a call without lifting the handset. 1. Leave the handset in the cradle. 2. Press the Handsfree key. 3. When the dial tone sounds, dial the number. 4. When the called party answers, lift the handset. 5. To terminate the call, return the handset to the cradle or or Press the Goodbye key.
Operating your IP Phone 1210 Using Handsfree dialing Use handsfree dialing to make a call using the built-in microphone and speaker, or a headset. 1. Press the Handsfree key. or or If a headset is connected, press the Headset key. 2. Dial the number.
Operating your IP Phone 1210 Muting a handsfree call Use the following procedure to mute a handsfree call. 1. Press the Mute key. (Mute) (Mute) The LED indicator flashes. 2. Press the Mute key again to return to a two-way handsfree conversation. Switching from handsfree to handset mode Use the following procedure to switch from handsfree to handset mode. 1. Lift the handset. Switching from handset mode to handsfree Use the following procedure to switch from handset mode to handsfree. 1.
Operating your IP Phone 1210 2. Press the Headset key. Switching from handsfree to headset Use the following procedure to switch from handsfree to headset. 1. Press the Headset key. Using Predial Use the Predial feature to enter, preview, and edit numbers before you make a call. Making a call Use the following procedure to make a call using the Predial feature. 1. Enter the number to be dialed. 2. Press a Handsfree key. 3. Lift the Handset when the called party answers. or Begin to speak.
Operating your IP Phone 1210 Editing a Predial number Use the following procedure to edit a Predial number. 1. Use the dialpad to enter the number. Clear No 2. To erase all numbers, press the Clear soft key. Reenter the numbers to dial. or or To change one number at a time, press the Delete soft key to backspace. Reenter the number. 3. Press a Handsfree key to dial the number.
Operating your IP Phone 1210 Ring Again 2. Press the Ring Again soft key. or or Enter the Ring Again Activate Flexible Feature Code. Calling a Ring Again party after notification Use the following procedure to call a Ring Again party after notification. 1. After you receive the notification ring, lift the handset; or, if you use the headset or are in handsfree mode, go to step 2. Ring Again 2. Press the Ring Again soft key to automatically dial the number.
Operating your IP Phone 1210 Deactivating Ring Again before notification Use the following procedure to deactivate Ring Again. Ring Again 1. Press the Ring Again soft key a second time. or or Press the Ring Again Deactivate FFC. Using Last Number Redial Use the Last Number Redial feature to automatically redial the most recently dialed number. 1. To redial using the handset, lift the handset and press the Redial soft key. Redial or Redial 2.
Operating your IP Phone 1210 Storing a Speed Call number Use the following procedure to store a Speed Call number. SpcCtl 1. Press the SpcCtl soft key. The triangular icon flashes to indicate programming mode. 2. At the prompt, enter a one-, two-, or three-digit code (0-999). 3. If required, dial the access code. 4. Enter the phone number (internal, external, or long-distance number). SpcCtl 5. Press the SpcCtl soft key again to save the code and number. The flashing icon turns off.
Operating your IP Phone 1210 Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Phone. 1. Lift the handset. 2. Press the System Speed Call soft key. SScUsr SScCtl or or Press the System Speed Call Controller (SScCtl) soft key. 3. Dial the Speed Call code to automatically dial the number.
Operating your IP Phone 1210 Press the Headset key if a headset is connected to your IP Phone.
Operating your IP Phone 1210 Retrieving a call on hold Use the following procedure to retrieve a call on hold. (Hold) or 1. Press the Hold key to place an active call on hold. Press the Hold key again or the press the Handsfree key to return to the caller on hold. Using Call Waiting The Call Waiting feature produces a tone to alert you to an incoming call when you are already on a call. Call Waiting also places the current call on hold while you answer the new call.
Operating your IP Phone 1210 Returning to the original call Use the following procedure to return to the original call. 1. Press the Hold key to place the second call on hold. (Hold) or (Goodbye) or Press the Goodbye key to end the second call. 2. Press the Handsfree key. Transferring a call Use the Transfer feature to redirect a call to the appropriate person. Transferring a call to a third party Use the following procedure to transfer a call to a third party. Trans 1.
Operating your IP Phone 1210 Trans 3. When that IP Phone rings or a person answers the call, press the Trans soft key. The calling party is connected to the appropriate person. Returning to the original call if the transfer is incomplete Use the following procedure to return to the original call if the transfer is incomplete. 1. If the called party does not answer the transferred call, press the Handsfree key to reconnect to the calling party.
Operating your IP Phone 1210 Trans 3. Press the Trans soft key. or Replace the handset before the extension answers. or Note: If the transfer is complete, the recall timer stops. If the transferred call is not answered, your IP Phone rings. Returning to the original call if the transferred call is unanswered Use the following procedure to return to the original call if the transferred call is unanswered. 1. Lift the handset to reconnect to the calling party. Trans 2.
Operating your IP Phone 1210 4. Press the Goodbye key. (Goodbye) The caller connects to the attendant. Using Call Park Use the Call Park feature to hold (park) your active call temporarily and retrieve a call from any IP Phone. Using Call Park does not tie up a line. Parking a call on the System Park DN To park a call on the System Park DN or your own DN, perform the following procedure. Park 1. During an active call, press the Park soft key twice. The call is parked on your DN.
Operating your IP Phone 1210 Park 3. Press the Park soft key. Parking a call using the SPRE code or FFC To park a call using the SPRE code or FFC, perform the following procedure. 1. Press the Trans soft key. Trans Conf or or Press the Conference soft key. 2. Dial the Call Park FFC. 3. To use an alternative DN from the System Park DN or your own DN, dial the DN where you want to park the call. Otherwise, proceed to step 4. 4. Press the Transfer soft key.
Operating your IP Phone 1210 Note: When Call Park is configured network-wide, you can use this feature across networks. You can configure a System Park extension to automatically park most calls. 1. Lift the handset. Park 2. Press the Park soft key. 3. Dial the DN where you parked the call. If a parked call is not retrieved within a specific time, it rings back to your IP Phone or to the attendant.
Operating your IP Phone 1210 Displaying call details During an active call, use the Display feature to display the caller’s number and name (if available) without interfering with the call. Display 1. Press the Display key. The call waiting information appears. If you use another feature, you can use the Display key to access information associated with those feature keys.
Operating your IP Phone 1210 2. Dial the DN to which you want to forward your calls. Fwd. 3. Press the Fwd soft key. Deactivating Call Forward Use the following procedure to deactivate Call Forward. Fwd. 1. Press the Fwd soft key. or or Lift the handset and enter the Call Forward All Calls Deactivate FFC. Reinstating a Call Forward number Use the following procedure to reinstate Call Forward number. Fwd 1. Press the Fwd soft key twice.
Operating your IP Phone 1210 Forwarding internal calls only Use the following procedure to forward internal calls only. IntForward. 1. Press the IntForward key. or or Lift the handset and enter the Internal Call Forward Activate FFC. 2. Dial the DN to which you want to forward your internal calls. IntForward. 3. Press the IntForward key. Deactivating Internal Call Forward Use the following procedure to deactivate Internal Call Forward. IntForward. 1. Press the IntForward key.
Operating your IP Phone 1210 Reinstating Internal Call Forward number Use the following procedure to reinstate Internal Call Forward number. IntForward 1. Press the IntForward key twice. Using Remote Call Forward Use the Remote Call Forward feature to forward calls on your IP Phone to another from a remote IP Phone. Activating Remote Call Forward Use the following procedure to activate Remote Call Forward. 1. Lift the handset. 2.
Operating your IP Phone 1210 5. Dial your DN. or or To reinstate call forward to the previous call forward number, press the # key. (Do not perform steps 6 and 7.) 6. Dial the number to which to forward the calls. If the number dialed is invalid, you hear a fast busy signal. 7. Press the # key. Deactivating Remote Call Forward Use the following procedure to activate Remote Call Forward. 1. Lift the handset. 2.
Operating your IP Phone 1210 4. Dial your Station Control Password. 5. After you hear the dial tone, dial your DN. 6. Press the # key.
Operating your IP Phone 1210 Managing multiparty calls Use the following features to enable multiparty conversations: • “Using Call Join” on page 89 • “Setting up a Conference Call” on page 89 • “Using Conferee Selectable Display” on page 90 • “Using Group Call” on page 92 Using Call Join Use the Call Join feature to connect a new caller to an active call. This connection creates a conference (conversation involving more than two parties) between the two callers and yourself. Conf 1.
Operating your IP Phone 1210 2. Dial the number of the person to add to the conference call. You can talk to the person without intervention from the party on hold. Conf (Goodbye) 3. Press the Conference key again to connect all parties. 4. If the party you attempt to add to the conference is unavailable, press the Goodbye key. The call ends. 5. Press the Handsfree key to return to your original call.
Operating your IP Phone 1210 indicator. Each key press changes the screen to show a different active conferee. This action has no effect on the display of other IP Phones involved in the conference. 2. Press the Goodbye key. If configured, the Conference Count Display returns an updated count of conferees. The LCD indicator turns off. (Goodbye) Disconnecting a conferee Use the following procedure to disconnect a conferee. ConfDsp 1.
Operating your IP Phone 1210 Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer. Calling group members Use the following procedure to call group members. 1. Lift the handset. GrpCl 2. Press the GrpCl soft key or enter the Group Call FFC. The feature automatically calls all group members. The icon flashes until all members answer. The phone numbers of the group members appear on the display as they answer.
Operating your IP Phone 1210 Answering a group call Use the following procedure to answer a group call. 1. Lift the handset. Note the following about notification tones: — If you are on a call and receive three 10-second tones, this is the notification of a group call on your IP Phone. — If you are on a call on another line when a group call is made, you receive a long tone through the handset or speaker.
Operating your IP Phone 1210 Managing calls while busy at work Using Make Set Busy Use the Make Set Busy feature to make your IP Phone appear busy to all callers. Activating Make Set Busy Use the following procedure to activate Make Set Busy. MakeSetBsy 1. Press the MakeSetBsy soft key. or or Lift the handset, and enter the Make Set Busy Activate FFC. Deactivating Make Set Busy Use the following procedure to deactivate Make Set Busy. MakeSetBsy 1.
Operating your IP Phone 1210 Hotel ppplications Hotel applications are a group of hospitality features that increase the value of the IP Phone 1210. In a hotel environment guests can access the following service: • “Configuring Automatic Wake-Up” on page 95 Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. You can program your IP Phone to automatically place a call at a predetermined time.
Operating your IP Phone 1210 4. Press the Goodbye key. (Goodbye) Cancelling Automatic Wake-Up call Use the following procedure to cancel Automatic Wake-Up call. 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. (Goodbye) Verifying Automatic Wake-Up call Use the following procedure to verify Automatic Wake-Up call. 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC.
Operating your IP Phone 1210 3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). You hear a confirmation tone if your query matches the preset time. To enter the time in a 24-hour time format, enter the hours followed by the minutes. For example, to configure the time to 7:30 a.m., enter 0730; to configure it to 9:45 p.m., enter 2145. 4. Press the Goodbye key.
Operating your IP Phone 1210 2. Dial the Page Trunk Access Code to complete the connection to the page system. 3. Make your announcement. 4. Press the Goodbye key. (Goodbye) Using Radio Page Use the Radio Page feature to page a user and stay on the line until the called party answers. The paged user answers the call after entering a special Page Meet-Me code from any IP Phone. Using Automatic Preselection (Meet-Me page) Perform the following procedure to use Automatic Preselection. 1. Lift the handset.
Operating your IP Phone 1210 (Goodbye) or 4. If your call remains unanswered for a preset time period, during which you hear a 15-second high-pitched tone sounds followed by silence, press the Goodbye key or replace the handset. Using Automatic Post-selection The called party is either busy on the IP Phone or away from their desk. To page the called party, you need not redial the number of the called party. RadPag 1. Press the RadPag soft key. You hear a special dial tone. 2.
Operating your IP Phone 1210 Answering a Radio Page If you carry a Radio Pager, a page indicates that a caller tried to reach you by dialing your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any IP Phone. 1. Lift the handset. 2. Dial the Radio Page Answer FFC. You hear the paging tone. 3. Dial your own DN to connect to the paging caller. If the caller disconnects, you hear a steadily lit high-pitched (number unavailable) tone.
Operating your IP Phone 1210 Charging a local or long-distance call to an account before you dial Use the following procedure to charge a local or long-distance call to an account before you dial. 1. Lift the handset. Charge 2. Press the Charge soft key. or Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. When you hear the dial tone, dial the number. Charging a transferred call to an account Use the following procedure to charge a transferred call to an account. Trans 1.
Operating your IP Phone 1210 Charge 2. Press the Charge soft key. or Dial the Call Detail Recording FFC. or 3. Dial the charge account number. 4. After you hear the dial tone, dial the number to which you are transferring the call. Trans 5. Press the Transfer soft key when you hear the IP Phone ring. You can talk privately to the person at the transfer number before you press the Transfer soft key.
Operating your IP Phone 1210 Charge 2. Press the Charge soft key. or Dial the Call Detail Recording FFC. or 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference. Conf 5. Press the Conference soft key.
Operating your IP Phone 1210 Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. PrvRls 1. Press the PvRls soft key during a call. People can join the call by pressing the shared number (DN) key on their IP Phone (Multiple Appearance DN feature). Using External Server Applications Use External Server Applications to directly access a variety of applications from your IP Phone 1210.
Troubleshooting your IP Phone 1210 Troubleshooting your IP Phone 1210 This section provides basic information about troubleshooting your IP Phone 1210 if Virtual Office causes a problem. For additional help, see “How to get help” on page 20. Virtual Office Table 10 lists error messages and describes actions to correct the causes. Table 10: Troubleshooting Virtual Office (Part 1 of 4) Displayed message Busy, try again Invalid ID (1) Probable cause Action Remote IP Phone is active (not idle).
Troubleshooting your IP Phone 1210 Table 10: Troubleshooting Virtual Office (Part 2 of 4) Displayed message Probable cause Action Invalid ID (2) Incorrect User ID entered. Enter correct User ID. Invalid ID (3) Incorrect User ID entered. Enter correct User ID. User ID in Gatekeeper database points to originating Call Server. Notify system administrator. Locked from Login Three failed attempts to enter the correct Station Control Password.
Troubleshooting your IP Phone 1210 Table 10: Troubleshooting Virtual Office (Part 3 of 4) Displayed message Probable cause Action Permission Denied (4) Incorrect User ID entered. Enter correct User ID. Attempt to log on to a remote IP Phone 1120E or a IP Softphone 2050 from an IP Phone 1140E(some restrictions apply). Go to an IP Phone 1120E or a IP Softphone 2050 and try again, or consult your local system administrator. Incorrect User ID entered. Enter correct User ID.
Troubleshooting your IP Phone 1210 Table 10: Troubleshooting Virtual Office (Part 4 of 4) Displayed message Server Unreachable (2) Probable cause Action Network problem. Notify system administrator if the problem persists. Flexible Feature Codes Use Table 11 to track and organize the FFCs assigned to features by your system administrator.
Troubleshooting your IP Phone 1210 Table 11: Flexible Feature Codes (Part 2 of 2) FFC Feature FFC Feature Call Park Pickup Group Electronic Lock Activate Radio Paging Access Electronic Lock Deactivate Radio Paging Answer Group Call Remote Call Forward Activate Internal Call Forward Activate Remote Call Forward Deactivate Internal Call Forward Deactivate RingAgain Activate RingAgain Deactivate Virtual Office Terminal Log Off Station Control Password Change Virtual Office Terminal Log On
Troubleshooting your IP Phone 1210 110
Terms you should know Terms you should know Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and phone number. The system must have CPND enabled. Category 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz, used by 10BaseT, 100BaseT4, 100BaseTX. Category 5e (Cat5e) Most Cat5 cable manufactured after 1996 also supports 1000BaseT (GigE) installations, and is designated Cat 5e.
Terms you should know Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session. Feature Status Lamp indicator An LCD or an LED that indicates a data message, contact, or feature status by a flash, wink, steady on, or off. Fixed key The hard-labeled keys on your IP Phone. Flexible Feature Codes (FFCs) Specialized codes entered using the dialpad that enable features (for example, Ring Again).
Terms you should know Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to make a call or receive a call. The term offhook is applied whether (a) the end user lifts up the handset, (b) the end user presses a line key, (c) the call is automatically answered at the IP Phone, or (d) a line is automatically selected for an outgoing call.
Terms you should know programmable layers. These keys are also used to configure parameters in the Telephone Options menu. Special dial tone The three consecutive tones followed by dial tone that you hear when accessing IP Phone features. Station Control Password (SCPW) Enables security features on your phone to prevent others from making calls from your IP Phone and to prevent access to protected features (for example, Remote Call Forward).
Index Index A ties 28 About the IP Phone 2004 111 Displaying call details 83 Accessing display diagnostics 42 DN 111 Accessory Expansion Module 10 Activating Ring Again 70 E Adjusting Volume 38 Electronic Lock 52 Answering a call 74 Enabling OnHook Default Path 47 Applications 26 Enabling or disabling Call Timer 46 Automatic Wake-Up 95 Enter key 26 Entering and editing text 64 C Call Detail Recording 103 Ethernet ports 10 Call Page Connect 97 F Call party information 111 Feature displa
Index Interrupted dial tone 112 One Button Page IP Phone 1210 controls 24 configuring 32 On-hook dialing 66 IP Phone 1210 display 24 Override a busy signal 98 L Last Number Redial 72 P Local Area Network (LAN) 9 Paging tone 113 Local Diagnostics 58 Password Admin 28 Local Dialpad Tone 42 Performing Diagnostics 44 Logging off Virtual Office 63 Placing a call on hold 75 Logging on to Virtual Office 61 Power over Ethernet 10 Privacy Release 104 M Making a call 65 R Managing calls during a
Index Switching from handsfree to handset mode 68 Using the telephone dialpad 64 Switching from handsfree to headset 69 Using Virtual Office 59 Using Timed Reminder Recall 78 System or Switch 114 Using Virtual Office on your Office IP Phone 62 T Using Virtual Office on your Remote IP Phone 62 Telephone Options 27 Terminating a handsfree call 67 V Transferring a call 77 Viewing IP Phone information 43 Volume control bar 25 U User Interface 114 Using a headset 68 Using Attendant Recall 79 Using
Index 118
Nortel Communication Server 1000 Nortel IP Phone 1210 User Guide Copyright © 2007–2009 Nortel Networks. All Rights Reserved. LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.
