User's Manual Part 2

Appendix
9-3
Troubleshooting
Handset will not power on
・
Was
L
pressed for more than one second?
・
Is battery level sufficient?
・
Is battery installed properly? (
Z
P.1-5)
Handset functions do not work after power on
・
Does PIN entry window appear?
PIN Authentication (
Z
P.1-17) is
ON . Enter PIN.
USIM not inserted After power-off Insert USIM or Inserted USIM is
unavailable to this mobile phone Please insert valid one
appears at
power on or after key press
・
Is USIM Card installed correctly? (
Z
P.1-4)
・
Is SoftBank Mobile specified USIM Card installed?
Unusable USIM Card may be inserted.
・
USIM Card IC chip may be dirty.
Wipe with a clean cloth, then correctly install USIM Card.
Keypad does not respond
・
Does appear in Standby?
Keyguard (
Z
P.1-9) is active. Cancel it.
Outgoing calls/text messages/Internet transmissions are unavailable
・
Does appear?
Is handset out-of-range or signal weak?
Move for a stronger signal.
・
Does appear?
Cancel Offline Mode (
Z
P.1-18).
・
Are you using handset outside Japan?
Change International Call settings (e.g. select operator) (
Z
P.3-4).
・
Is area code entered?
・
Are outgoing calls restricted (Call Barring)? (
Z
P.3-8)
Call is interrupted or disconnected
・
Does appear? Is handset out-of-range or signal weak?
Move for a stronger signal.
Digital TV does not work
・
Is handset out of set broadcast area range or TV signal weak?
Confirm Channel List area or move for a stronger signal.
Date & Time is incorrect
・
Battery removal does not affect Date & Time, however, a long period without
power may. Set Date & Time (
Z
P.1-10) or Retrieve NW Info (
Z
P.1-9).
Cannot charge Battery
・
Is AC Charger (sold separately) firmly connected to handset or Desktop Holder
(sold separately)? (
Z
P.1-6)
・
Is AC Charger securely plugged into an outlet?
・
Is Battery installed in handset correctly? (
Z
P.1-5)
・
Is handset correctly mounted in Desktop Holder?
・
Are handset, Battery, Desktop Holder and AC Charger terminals clean?
・
Battery may not charge beyond +5°C and +35°C.
・
Battery may need to be replaced.