User's Manual Part 3

422
Appendix/External Devices/Troubleshooting
p First of all, check to see if you need to update the software program and then update it if required. See page 434 for
how to update software programs.
Troubleshooting
Problem Check point Reference
The FOMA phone does not turn on.
(Cannot use)
p Make sure the battery is attached to the FOMA phone correctly.
p Make sure the battery is fully charged.
p If the mova is usable in Dual Network Service, the FOMA phone service is
not available. Is the FOMA phone usable? For details, refer to “Mobile
Phone User’s Guide [Network Services]”.
P.41
P.42
P.369
Cannot dial by pressing numeric
keys.
p Make sure Keypad Dial Lock is deactivated.
p Make sure Restrict Dialing is deactivated.
p Make sure Lock All is deactivated.
p Make sure Self Mode is deactivated.
P.125
P.127
P.120
P.121
Dial but cannot connect; a busy
tone sounds.
p Make sure the phone number contains a city code.
p Enter the phone number after you hear the dial tone.
p If “ ” appears, move to a place where it disappears.
P.50
P.44
“ ” appears and a busy tone
sounds.
p You may be out of the service area or weak radio waves are being received. P.44
“ ” and “Lock all” are displayed
and pressing keys are null.
p This may be because Lock All is activated. P.120
Pressing the side keys does not
work when the FOMA phone is
closed.
p This may be because “Side keys guard” is set to “ON”. P.125
Alert beeps. p The battery runs short. You need to charge. P.42
Cannot charge.
(The Call/Charging indicator of the
FOMA phone does not light, or it
flickers.)
p Make sure the battery is attached to the FOMA phone correctly.
p Make sure the power plug of the adapter is securely inserted into outlet.
p Make sure the adapter and the FOMA phone is firmly connected. For AC
adapter (option), make sure its connector is firmly connected to the FOMA
phone or a desktop holder (option).
P.41
P.43
The display grows dark, showing
nothing.
p Make sure Power Saver Mode is deactivated. P.107
Different ring tones sound for
incoming mail.
p This may be the mail from a party whose mail ring tone is set by the setting
items in the Phonebook.
p This may be the mail from a party stored in a group set with a mail ring tone
by Group Setting.
P.87
P.88
When a call or mail message comes
in, the Call/Charging indicator
lights/flickers differently.
p This may be the call or mail message from a party for whom you have set
“Illumination/Mail illumination” by setting items in the Phonebook.
p This may be the call or mail message from a party stored in a group set with
“Illumination/Mail illumination” by Group Setting.
P.87
P.88
Images or melodies selected in the
functions are not played back; they
are played back at the default
setting.
p Make sure the UIM that was inserted when you obtained images or
melodies is inserted.
P.39
Cannot count total calls cost. p Make sure that total calls cost accumulated on the UIM does not exceed the
limit (about ¥16,770,000). Perform Reset Total Cost to return to ¥0.
P.344
Cannot watch a One Seg program. p You may be out of the terrestrial digital TV broadcasting service area or
weak airwaves are being received.
p Make sure the UIM is inserted.
p Make sure the Channel Setting is set.
P.244
P.38
P.245
Cannot perform data transfer p Make sure that you do not use a USB hub. If you use a USB hub, the
devices may not work correctly.
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