User's Manual

General Inquiries
<docomo Information Center>
Repairs
(Business hours: 9:00 a.m. to 9:00 p.m.)
0120-005-250
(toll free)
* Service available in English, Portuguese, Chinese, Spanish, and Korean.
* Unavailable from part of IP phones.
(Business hours: 24 hours (open all year round))
■
From DOCOMO mobile phones
(In Japanese only)
(No prefix)
113
(toll free)
* Unavailable from land-line phones, etc.
■
From land-line phones
(In Japanese only)
0120-800-000
(toll free)
* Unavailable from part of IP phones.
(Business hours: 9:00 a.m. to 8:00 p.m. (open all year round))
■
From DOCOMO mobile phones
(In Japanese only)
(No prefix)
151
(toll free)
* Unavailable from land-line phones, etc.
■
From land-line phones
(In Japanese only)
0120-800-000
(toll free)
* Unavailable from part of IP phones.
●
Please confirm the phone number before you dial.
●
For Applications or Repairs and After-Sales Service, please contact the above-mentioned information center or the docomo Shop etc. near you on the NTT DOCOMO website or the i-mode site.
NTT DOCOMO website http://www.nttdocomo.co.jp/english/
i-mode site

Menu
▶

(User support)
▶

(docomo Shop)
(In Japanese only)
Loss or theft of FOMA terminal or payment of cumulative cost overseas
<docomo Information Center>
Failures encountered overseas
<Network Support and Operation Center>
(available 24 hours a day)
■
From DOCOMO mobile phones
International call access code
for the country you stay at
-81-3-6832-6600*
(toll free)
* You are charged a call fee to Japan when calling from a land-line phone, etc.
※
If you use P-07B, you should dial the number [phone]
(to enter “+”, press and hold the “0” key for at least one second).
(available 24 hours a day)
■
From DOCOMO mobile phones
International call access code
for the country you stay at
-81-3-6718-1414*
(toll free)
* You are charged a call fee to Japan when calling from a land-line phone, etc.
※
If you use P-07B, you should dial the number [phone]
(to enter “+”, press and hold the “0” key for at least one second).
■
From land-line phones

Universal number

Universal number
international prefix
-8000120-0151*
* You might be charged a domestic call fee according to the call rate for the country you stay at.
※
For international call access codes for major countries and universal number international prefix,
refer to the DOCOMO International Services website.
■
From land-line phones

Universal number

Universal number
international prefix
-8005931-8600*
* You might be charged a domestic call fee according to the call rate for the country you stay at.
※
For international call access codes for major countries and universal number international prefix,
refer to the DOCOMO International Services website.
●
If you lose your FOMA terminal or have it stolen, immediately take the steps necessary for suspending the use of the FOMA terminal.
●
If the FOMA terminal you purchased is damaged, bring your FOMA terminal to a repair counter specified by DOCOMO after returning to Japan.
Don’t forget your mobile phone ... or your manners!
When using your mobile phone in a public place, don’t forget to
show common courtesy and consideration for others around you.
Sales:
Manufacturer:
To prevent damage to the environment,
bring used battery packs to a docomo
service counter, a docomo agent or a
recycle center.
September ’10 (1st Edition)
3TR100307AAA
F0710-1