Owner's Manual
MD2-C
Limited Lifetime Product Warranty and Limited Connected Equipment Protection Policy Information
CAUTION!
All
Panamax
Warranties
and
Connected
Equipment
Policies
are
valid
only
in
the
Un~ed
States
and
Canada.
CAUTION!
AudioNideo,
computer
and/or
telephone
system
installations
can
be
very
complex
systems,
consisting
of
many
interconnected
components.
Due
to
the
nature
of
electricity
and
surges,
a
single
protector
may
not
be
able
to
completely
protect
complex
installations.
In
those
cases,
a
systematic
approach
using
multiple
protectors
must
be
employed.
Systematic
protection
requires
professional
design.
AC
power,
satellite
cables,
CATV
cables,
telephone/network
lines,
signal
lines
or
any
other
electrical
conductors,
entering
the
system
that
do
not
pass
through
this
surge
protector
may
invalidate
the
Panamax
Connected
Equipment
Protection
Policy.
For
additional
information
on
how
to
protect
your
system,
please
contact
Panamax
before
connecting
your
equipment
to
the
surge
protector.
CAUTION!
WARRANTY
LIMITATION
FOR
INTERNET
PURCHASERS
Panamax
products
purchased
through
the
Internet
do
not
carry
a
valid
Product
Warranty
or
Connected
Equipment
Protection
Policy
unless
purchased
from
an
Authorized
Panamax
Internet
Dealer
and
the
original
factory
serial
numbers
are
intact
(they
must
not
have
been
removed,
defaced
or
replaced
in
any
way).
Purchasing
from
an
Authorized
Panamax
Internet
Dealer
insures
that
the
product
was
intended
for
consumer
use,
has
passed
all
qual~
inspections
and
is
safe.
Buying
through
auction
sites
or
unauthorized
dealers
may
result
in
the
purchase
of
salvaged,
failed
and/or
products
not
intended
for
use
in
the
US.
In
addition,
Authorized
Panamax
Internet
dealers
have
demonstrated
sufficient
expertise
to
insure
warranty
compliant
installations.
For
a
list
of
Authorized
Panamax
Internet
Dealers
go
to
www.panamax.com.
If
you
have
any
questions
regarding
these
requirements,
please
contact
Panamax
Customer
Relations.
Product
Upgrade
Program
~
your
Panamax
power
conditioner
sacrifices
itself
while
protecting
your
connected
equipment,
you
have
an
option
to
upgrade
to
the
latest
technology.
Please
go
to
our
web
site
www.panamax.com
or
contact
Panamax
Customer
RelaUons
at
800-472-5555
for
details.
Panamax
Surge
Protector
Limited
Lifetime
Product
Warranty
Panamax
warrants
to
the
purchaser
of
any
standard
Panamax
surge
protector
that
the
surge
protector
shall
be
free
of
defects
in
design,
material,
or
workmanship,
and
Panamax
will
repair
or
replace
any
defeewe
unit.
For
product
replacement
see
"NOTIFICATION"
(3).
Panamax
Surge
Protector
Limited
Connected
Equipment
Protection
Policy
It
is
the
policy
of
Panamax
that
it
will,
at
its
election,
either
replace,
pay
to
replace
at
fair
market
value,
or
pay
to
repair,
up
to
the
dollar
amount
specified
below,
equipment
that
is
damaged
by
an
AC
power,
cable,
telephone,
or
lightning
surge
while
connected
to
a
property
installed
Panamax
power
condrtioner.
To
be
eiigible
for
compensaUon,
repair
and
or
replacement,
the
power
conditioner
must
shows
signs
of
surge
dam-
age
or
that
rt
is
operaUng
outside
of
design
specifi-
cations,
relaUve
to
its
surge
protection
capability,
and
under
all
of
the
circumstances
failed
to
protect
your
connected
equipment.
MD2-C
$100,000
THE
UMITED
CONNECTED
EQUIPMENT
PROTECTION
POUCY
IS
SUBJECT
TO
THE
FOLLOWING
CONDmONS
AND
UMITATIONS
1.
ORIGINAL
OWNERSHIP
REQUIREMENT:
Panamax's
limiled
connected
equipment
protection
policy
extends
to
the
original
purchaser
of
the
Panamax
product
only
and
is
non-transferable.
Original
purchase
receipts
must
accompany
any
product
return
or
claim
for
connected
equipment
damage.
2.
PROPER
INSTALLATION:
Panamax
AC
protectors
must
be
directiy
plugged
into
a
properly
grounded
3·wire
AC
outlet.
Extension
cords",
non-grounded
two
prong
adapters,
or
other
non-Panamax
surge
products
must
not
be
used.
Building
wiring
and
other
connections
to
protected
equipment
must
conform
to
applicable
codes
(NEC
or
CEC).
No
other
ground
wires
or
ground
connections
may
be
used.
All
wires
(includ-
ing,
e.g.,
AC
power
lines,
telephone
lines,
signaVdata
lines,
coaxial
cable,
antenna
lead-ins)
leading
into
the
protected
equipment
must
first
pass
through
a
single
Panamax
protector
designed
for
the
particular
applica-
tion.
The
protector
and
the
equipment
to
be
protected
must
be
indoors
in
a
dry
location,
and
in
the
same
building.
Panamax
installation
instructions
and
dia-
grams
must
be
followed
3.
NOTIACATlON:
You
must
notify
Panamax
within
ten
days
of
any
event
precipitating
request
for
prod-
uct
replacement
or
payment
for
connected
equipment
damage.
A
return
authorization
(RA)
number
must
first
be
obtained
from
the
Panamax
Customer
Relations
Department
at
www.panamax.com··
before
returning
the
protector
Panamax.
At
this
time,
you
must
noUfy
Panamax
if
you
believe
you
have
a
claim
for
damaged
connected
equipment.
Once
you
obtain
an
RA
number,
please
mark
the
number
on
the
bottom
of
the
unit
and
pack
it
in
a
shipping
cartonlbox
with
enough
packing
material
to
protect
it
during
transit.
The
RA
number
must
also
be
clearly
marked
on
the
outside
of
the
car-
ton.
Ship
the
unit
to
Panamax.
Please
note
that
you
are
responsible
for
any
and
all
charges
related
to
shipping
the
unit
to
Panamax.
If
connected
equipment
damage
was
indicated
on
your
RA
request,
Panamax
will
mail
you
claim
kit
to
be
completed
and
returned
within
30
days.
A
connection
diagram
of
your
system
will
be
required
as
part
of
the
claim
krt.
Be
sure
to
note
its
configuration
before
disconnecting
your
equipment.
4.
DETERMINATION
OF
FAILURE:
Panamax
will
evaluate
the
protector
for
surge
damage.
The
Panamax
protector
must
show
signs
of
surge
damage
or
must
be
performing
outside
(>
1
0%)
of
design
specifications
relaUve
to
its
surge
protection
capability.
Opening
the
enclosure,
tampering
with,
or
modifying
the
unit
in
any
way
shall
be
grounds
for
an
automatic
denial
your
request
for
payment.
Panamax,
after
evaluating
all
in-
formation
provided,
will
determine
whether
or
not
your
request
is
eligible
for
payment.
~
the
surge
protector
shows
no
signs
of
AC
power
or
signal
line
surge
dam-
age
and
is
working
within
design
specifications,
Pana-
max
will
return
the
unit
to
you
with
a
letter
explaining
the
test
results
and
notifying
you
of
the
rejection
of
your
claim.
Exceptions:
If
a
dealer
or
installer
replaces
the
protector
for
the
customer,
replacement
will
be.
re-
turned
to
the
dealer
installer;
or
if
the
protector
is
a
pre-1996
model,
it
will
be
replaced;
or,
for
a
canadian
customer,
the
protector
will
be
replaced.
Panamax
reserves
the
right
to
inspect
the
damaged
connected
equipment,
parts,
or
circuit
boards.
Please
note
that
you
are
responsible
for
any
and
all
charges
related
to
shipping
the
damaged
equipment
to
Panamax.
Pana-
max
also
reserves
the
right
to
inspect
the
customer's
facility.
Damaged
equipment
deemed
uneconomical
to
repair
must
remain
available
for
inspection
by
Pana-
max
until
the
claim
is
finalized.
5.
REQUEST
PAYMENTS:
Once
Panamax
has
deter-
mined
that
you
are
entitled
to
compensation,
Panamax
will,
at
its
election,
either
pay
you
the
present
fair
mar-
ket
value
of
the
damaged
equipment,
or
pay
for
the
cost
of
the
repair.
or
send
you
replacement
equipment,
or
pay
the
equivalence
of
replacement
equipment.
6.
OTHER
INSURANCElWARRANTIES:
This
coverage
is
secondary
to
any
existing
manufacturer's
warranty,
implied
or
expressed,
or
any
insurance
and/or
service
contract
that
may
cover
the
loss.
7.
EXCLUSIONS:
THE
PANAMAX
CONNECTED
EQUIPMENT
PROTECTION
POUCY
OOES
NOT
APPLY
TO:
Service
charges,
installation
costs,
rein-
stallation
costs;
setup
cost;
diagnostic
charges;
peri-
odic
checkups;
routine
maintenance;
loss
of
use
of
the
product;
costs
or
expenses
arising
out
of
reprogram-
ming
or
loss
of
programming
and/or
data;
shipping
charges
or
fees;
service
calis;
ioss
or
damage
occa-
sioned
by
fire,
theft,
flood,
wind,
accident,
abuse
or
misuse,
and
products
subject
to
manufacturer's
recall
or
similar
event.
8.
DISPUTE
RESOLUTION:
Any
controversy
or
claim
arising
out
of
or
relating
to
Panamax's
Connected
Equipment
Protection
Policy,
or
the
alleged
breach
thereof,
shall
be
settled
by
arbitration
administered
by
the
American
Arbitration
Association
under
its
Com-
mercial
Arbitration
Rules.
You
may
fiie
for
arbitration
at
any
AM
location
in
the
United
States
upon
the
pay-
ment
of
the
applicable
filing
fee.
The
arbitration
will
be
conducted
before
a
single
arbitrator,
and
will
be
limited
solely
to
the
dispute
or
controversy
between
you
and
Panamax.
The
arbitraUon
shall
be
held
in
any
mutually
agreed
upon
location
in
person,
by
telephone,
or
online.
Any
decision
rendered
in
such
arbitration
proceedings
will
be
final
and
binding
on
each
of
the
parties,
and
judgment
may
be
entered
thereon
in
a
court
of
com-
petent
jurisdiction.
The
arbitrator
shall
not
award
either
party
special,
exemplary,
consequential,
punitive,
in-
cidental
or
indirect
damages,
or
attorney's
fees.
The
parties
will
share
the
costs
of
arbitration
(including
the
arbitrator's
fees,
if
any)
in
the
proportion
that
the
final
award
bears
to
the
amount
of
the
initial
claim.
9.
GENERAl:
ff
you
have
any
questions
regarding
the
product
warranty
or
the
connected
equipment
pro:
tection
policy,
please
contact
the
Panamax
Customer
Relations
Depanment
at
www.panamax.
com.
The
Limited
Lifetime
Product
Warranty
and
Limited
Connected
Equipment
Policy
herein
super-
sede
all
previous
warranties
and/or
Connected
Equip-
ment
repair/replacement
policies.
THE
UMITED
PRODUCT
WARRANTY
IS
THE
ONLY
WARRANTY
PROVIDEO
WITH
THIS
PANAMAX
PROOUCT
ANO
ANY
OTHER
IMPUED
OR
EX-
PRESSED
WARRANTIES
ARE
NON-EXISTENT.
This
warranty
may
not
be
modified
except
in
writing,
signed
by
an
officer
of
the
Panamax
Corporation.
•
The
use
of
a
Panamax
extension
cord
or
equiva-
ient
(UL
or
CSA
listed,
minimum
14AWG,
3-wire
grounded)
will
not
invalidate
the
warranty.
••
Forms
are
available
on
the
Panamax
web
site
for
requesting
RAs
and
opening
a
claim
for
con-
nected
equipment
damage.
www.panamax.com
800-472-5555
MODEL
-
MD2-C
DOC.
NO.
IWS00877
_EN
REV.
A
Effective
Date
1/21/10