PDA User Guide

Tungsten™ T5 Handheld 607
CHAPTER 28 Common Questions
• Service provider settings frequently change. If your email account was working but you are
currently experiencing problems, check with your service provider to see if any of the account
settings have changed.
I am having problems sending and receiving email.
• Short periods of time when email is unavailable are common due to server problems or poor
wireless coverage. If you have problems sending or receiving mail for an extended period of
time, check with your ISP or email service provider to verify that the service is working properly.
• Make sure your ISP or email provider allows you to send and receive email on a wireless
handheld. Several providers, like Hotmail, do not offer this option at all.
My auto get mail is not working.
• If auto get is occurring and you turn your handheld off or the connection to your email service
provider is disconnected, the auto get fails.
• If you are attempting an auto get over a network, you must be in range of a network access point
for the auto get to work.
• The auto get feature may not work with your specific VPN connection
. It doesn’t work for SSL
connections, or if you have set up the security preferences on your handheld to encrypt
databases on the handheld.
• Your handheld must be able to make periodic connections to the Internet through your
Bluetooth mobile phone or a Bluetooth access point. If your handheld is not within range of a
Bluetooth device that allows it to connect to the Internet, auto get mail does not take place.
I can receive email fine, but am having problems sending email.
If you are able to receive email messages but cannot send them, try these steps, in turn:
• Make sure your ISP or email provider allows you to access email on a wireless handheld.
Several providers do not offer this option at all; other providers require an upgrade to access
email on a wireless handheld.