User's Manual
Table Of Contents
- Your personal information organizer
- Contacts
- Calendar
- Displaying your calendar
- Creating an appointment
- Adding an alarm reminder to an event
- Creating an untimed event
- Scheduling a repeating appointment
- Sending a meeting request
- Replying to a meeting request
- Marking an event as sensitive
- Organizing your schedule
- Deleting an event
- Customizing Calendar
- Sending an appointment
- Tasks
- Notes
- Your Microsoft Office and other document tools
- Synchronizing your Microsoft Office files
- Word Mobile®
- Creating a document
- Opening an existing document
- Creating a document from a template
- Finding or replacing text in a document
- Moving or copying text
- Saving a copy of a document
- Formatting text
- Formatting paragraphs and lists
- Checking spelling in a document
- Organizing your documents
- Deleting a document
- Customizing Word Mobile
- PowerPoint Mobile®
- Excel Mobile®
- Creating a workbook
- Creating a workbook from a template
- Viewing a workbook
- Calculating a sum
- Entering a formula
- Referring to a cell or range in a formula
- Inserting a function
- Entering a sequence automatically
- Adding cells, rows, and columns
- Formatting cells
- Formatting rows and columns
- Renaming a worksheet
- Sorting info in a worksheet
- Filtering info in a worksheet
- Creating a chart
- Formatting or changing a chart
- Finding or replacing info in a workbook
- Organizing your workbooks
- Deleting cells, rows, and columns
- Customizing Excel Mobile
- OneNote Mobile
- Adobe® Reader® LE
- Your application and info management tools
- Finding information
- Installing applications
- Removing applications
- Sharing information
- Beaming information
- Using expansion cards
- Inserting and removing expansion cards
- Opening applications on an expansion card
- Saving files to an expansion card
- Moving info between your smartphone and an expansion card from within an application
- Moving info between your smartphone and an expansion card using File Explorer
- Viewing available expansion card memory
- Exploring files on an expansion card
- Renaming an expansion card
- Encrypting an expansion card
- Accessing information on a remote computer
- Calculator
- Your personal settings
- Troubleshooting
- Transferring info from another device
- Reinstalling the desktop software
- Resetting your smartphone
- Performance
- Screen
- Network connection
- Signal strength is weak
- My smartphone won’t connect to the mobile network
- My phone seems to turn off by itself
- I can’t tell if data services are available
- My smartphone won’t connect to the Internet using a data connection
- I can’t send or receive text or multimedia messages
- I can’t make or receive calls using a hands-free device with Bluetooth® wireless technology
- I lost the connection between my smartphone and my Bluetooth headset
- Synchronization
- Desktop sync software
- My smartphone does not sync when I connect it to my computer with the USB cable. Instead, I see a Treo Setup screen.
- I am in sync mode, but synchronization isn’t working.
- The desktop sync software does not respond to sync attempt
- Synchronization finishes but info doesn’t appear where it should
- Synchronization starts but doesn’t finish
- My video and music files won’t sync
- My appointments show up in the wrong time slot after I sync
- My scheduled sync doesn’t work
- An alert tells me that ActiveSync encountered a problem on the server
- An alert tells me that there is not enough free memory to sync my info
- An alert tells me that ActiveSync encountered a problem with [item type] [item name]
- My Today screen settings are not restored after a hard reset
- Exchange ActiveSync (wireless synchronization)
- An alert tells me that the server could not be reached
- An alert tells me that my account information could not be detected
- An alert tells me the device timed out while waiting for credentials
- Web
- Camera
- Third-party applications
- Making room on your smartphone
- Voice quality
- Terms
- Regulatory and safety information
- Specifications
- Index
TROUBLESHOOTING
THIRD-PARTY APPLICATIONS
326
14
CHAPTER
preview image improves (see Removing
applications).
Third-party
applications
Sometimes third-party applications can
cause conflicts on your smartphone.
Third-party applications that modify
wireless features may affect the
performance of your smartphone and may
require extra troubleshooting. Use caution
when installing the following types of
applications:
• Ringtone managers
• Caller ID applications
• Instant messaging
• Applications that modify when your
phone or data connections turn on or off
and how your phone behaves
If you recently installed an application and
your smartphone seems to be stuck, try
the following:
1 Perform a soft reset (see Performing a
soft reset).
2 Make sure the third-party application is
compatible with the Windows Mobile
6.1 Professional operating system on
your smartphone.
3 Delete the most recently installed
application from your smartphone (see
Removing applications
).
4 If the problem persists, perform another
soft reset.
5 If possible, synchronize or use a backup
utility to back up your most recent info.
6 Perform a hard reset (see Performing a
hard reset).
7 Synchronize or restore your backup to
restore the info in your built-in
applications.
8 If the problem is resolved, begin
reinstalling your third-party applications
one at a time.
9 If the problem recurs, delete the last
application you installed and report the
problem to its developer.