User's Manual

TROUBLESHOOTING
EMAIL
323
14
CHAPTER
the Messaging application: Common
email providers).
My vCard or vCal email attachment isn’t
forwarding correctly
Microsoft Office Outlook provides several
features, including vCard and vCal, that
work with email client software on a
Windows computer. For these features to
work correctly, the email client software
must be properly set up. Follow these
steps to check the settings:
1 Click Start on your computer and select
Settings.
2 Select Internet Options and click the
Programs tab.
3 Make sure that the email field is set to
the correct email client software.
4 Click OK.
5 Start the email client software and
make sure it is configured as the default
MAPI client. Consult the documentation
for your desktop email application for
more information.
When I sync with my Exchange server my
info is not downloading to my
smartphone
Check with your system administrator to
obtain the name of the mail server that
offers you wireless access to the corporate
mail system. If you cannot obtain the name
of this server (some companies do not give
it out, because they do not want wireless
access to their servers), you cannot use
Exchange ActiveSync to synchronize with
the Exchange server.
It’s possible that the SSL setting is turned
off. Verify the setting by following these
steps:
1 Press Start and select Programs.
2 Select ActiveSync .
3 Press Menu (right softkey) and select
Configure Server.
4 Make sure the SSL box is checked.