User's Manual

TROUBLESHOOTING
NETWORK CONNECTION
312
14
CHAPTER
My smartphone won’t connect to the
Internet using a data connection
Your smartphone supports EVDO or 1X
wireless data networks. To connect to the
Internet using this method, you must
subscribe to data services with your
wireless service provider.
• Contact your wireless service provider
to verify that your subscription plan
includes data services and that these
services have been correctly activated.
Your wireless service provider should
also be able to tell you if there are any
outages in your location.
• Press and hold Power to turn off
your phone, and then press and hold
the same button to turn it back on.
• Perform a soft reset (see Performing a
soft reset).
• Confirm that data services are correctly
configured on your smartphone by
doing the following:
1 Press Start and select Settings.
2 Select the Connections tab, and then
select Connections .
3 On the Tasks tab, select Manage
existing connections.
4 If your wireless service provider’s name
appears in the list, press OK . If not,
contact your wireless service provider
for assistance.
• Try using a Wi-Fi connection if you are in
an area that supports it.
I can’t send or receive text or multimedia
messages
• Make sure your phone is on and that
you’re inside a coverage area (see
Turning your phone on
).
• Contact your wireless service provider
to verify that your plan includes
messaging services, that these services
have been correctly activated, and that
they are available at your location. Your
wireless service provider should be able
to tell you if messaging services have
been experiencing transmission delays.
• If possible, contact the recipient or
sender of the message, and make sure
the receiving device can handle the type
of message you’re sending.