User's Manual
Table Of Contents
- Your personal information organizer
- Contacts
- Calendar
- Displaying your calendar
- Creating an appointment
- Adding an alarm reminder to an event
- Creating an untimed event
- Scheduling a repeating appointment
- Sending a meeting request
- Replying to a meeting request
- Marking an event as sensitive
- Organizing your schedule
- Deleting an event
- Customizing Calendar
- Sending an appointment
- Tasks
- Notes
- Your Microsoft Office and other document tools
- Synchronizing your Microsoft Office files
- Word Mobile®
- Creating a document
- Opening an existing document
- Creating a document from a template
- Finding or replacing text in a document
- Moving or copying text
- Saving a copy of a document
- Formatting text
- Formatting paragraphs and lists
- Checking spelling in a document
- Organizing your documents
- Deleting a document
- Customizing Word Mobile
- PowerPoint Mobile®
- Excel Mobile®
- Creating a workbook
- Creating a workbook from a template
- Viewing a workbook
- Calculating a sum
- Entering a formula
- Referring to a cell or range in a formula
- Inserting a function
- Entering a sequence automatically
- Adding cells, rows, and columns
- Formatting cells
- Formatting rows and columns
- Renaming a worksheet
- Sorting info in a worksheet
- Filtering info in a worksheet
- Creating a chart
- Formatting or changing a chart
- Finding or replacing info in a workbook
- Organizing your workbooks
- Deleting cells, rows, and columns
- Customizing Excel Mobile
- OneNote Mobile
- Adobe® Reader® LE
- Your application and info management tools
- Finding information
- Installing applications
- Removing applications
- Sharing information
- Beaming information
- Using expansion cards
- Inserting and removing expansion cards
- Opening applications on an expansion card
- Saving files to an expansion card
- Moving info between your smartphone and an expansion card from within an application
- Moving info between your smartphone and an expansion card using File Explorer
- Viewing available expansion card memory
- Exploring files on an expansion card
- Renaming an expansion card
- Encrypting an expansion card
- Accessing information on a remote computer
- Calculator
- Your personal settings
- Troubleshooting
- Transferring info from another device
- Reinstalling the desktop software
- Resetting your smartphone
- Performance
- Screen
- Network connection
- Signal strength is weak
- My smartphone won’t connect to the mobile network
- My phone seems to turn off by itself
- I can’t tell if data services are available
- My smartphone won’t connect to the Internet using a data connection
- I can’t send or receive text or multimedia messages
- I can’t make or receive calls using a hands-free device with Bluetooth® wireless technology
- I lost the connection between my smartphone and my Bluetooth headset
- Synchronization
- Desktop sync software
- My smartphone does not sync when I connect it to my computer with the USB cable. Instead, I see a Treo Setup screen.
- I am in sync mode, but synchronization isn’t working.
- The desktop sync software does not respond to sync attempt
- Synchronization finishes but info doesn’t appear where it should
- Synchronization starts but doesn’t finish
- My video and music files won’t sync
- My appointments show up in the wrong time slot after I sync
- My scheduled sync doesn’t work
- An alert tells me that ActiveSync encountered a problem on the server
- An alert tells me that there is not enough free memory to sync my info
- An alert tells me that ActiveSync encountered a problem with [item type] [item name]
- My Today screen settings are not restored after a hard reset
- Exchange ActiveSync (wireless synchronization)
- An alert tells me that the server could not be reached
- An alert tells me that my account information could not be detected
- An alert tells me the device timed out while waiting for credentials
- Web
- Camera
- Third-party applications
- Making room on your smartphone
- Voice quality
- Terms
- Regulatory and safety information
- Specifications
- Index
TROUBLESHOOTING
RESETTING YOUR SMARTPHONE
305
14
CHAPTER
6 Wait for the progress bar on the Palm
®
logo screen to fill before continuing to
use your smartphone.
7 Slide the back panel into place.
Performing a hard reset
A hard reset erases all personal
information, such as appointments,
contacts, and tasks, as well as programs
you have added, such as third-party
software on your smartphone. Never do a
hard reset without first trying a soft reset.
You can restore previously synchronized
information the next time you sync.
IMPORTANT Synchronize to restore your
Outlook data, such as Outlook email,
Calendar, Contacts, Notes, and Tasks. You
can use a backup-and-restore solution.
Make sure it’s an application that’s
approved by Palm, such as the one
included on your smartphone.
A hard reset can tell you whether a
problem stems from your smartphone or
from an application installed on it. If you do
not experience the problem after you
perform a hard reset, the problem may be
related to software you installed. See
Third-party applications
for suggestions on
diagnosing third-party software issues.
1 Synchronize your smartphone with your
computer so that your smartphone
applications and info can be restored by
synchronizing again after you perform
the hard reset.
TIP
You can also do a soft reset by removing
the battery and reinserting it.
DID
YOU
KNOW
?
If the phone or the Bluetooth
®
wireless technology feature was on before a
reset, these automatically turn on after the
reset.
TIP
Some third-party applications do not
create a backup on your computer when you
synchronize. If you do a hard reset, you may
lose info in these applications and you need to
reinstall the application on your smartphone
after the hard reset. Please contact the
application vendor to find out if your info is
backed up during synchronization.
DID
YOU
KNOW
?
When you synchronize after a
hard reset, the source folder in My
Documents changes from Treo My
Documents to WM_your name.