User Guide

Chapter 11 : Troubleshooting 187
Transferring information from another Palm
®
webOS™ platform phone
I want to get files off my old webOS phone, but the screen is
cracked or doesn’t respond to taps, so I can’t access USB Drive
mode
If you can’t put your phone in USB Drive mode using the screen, you can use
a keyboard shortcut. Press and hold Option + Sym + U.
Third-party applications
Some third-party applications may cause conflicts with your phone.
Third-party applications that modify the wireless features of your phone
may require extra troubleshooting. Use caution when installing the
following:
• Ringtone managers
• Caller ID applications
• Instant messaging
• Applications that modify when your phone or data connections turn on or
off and how your phone behaves
If you recently installed an application and your phone seems to be stuck, try
the following in sequence until the problem is resolved:
1 Restart your phone (see Restart your phone).
2 Make sure your third-party applications are up-to-date (see Manually
check for system updates).
3 See if a system update is available (see Manually check for system
updates).
4 Delete the most recently installed application, or the application you
think is causing the problem, from your phone (see Delete an
application).
5 Perform a backup (see Back up your information).
6 Erase the applications you installed using the Erase Apps & Data
option (see Erase data and reset your phone).
7 Enter your Palm profile email address and password to restore your
backed-up information.
8 If the problem is resolved, begin reinstalling your third-party
applications one at a time. Open each application after you reinstall it
to see if the problem recurs.
9 If the problem recurs, delete the last application you installed and
report the problem to its developer.
Getting more help
Contact the author or vendor of any third-party software if you require
further assistance. Neither Palm nor AT&T provides technical support for
applications that are not built into your phone.
Making room on your phone
If you store a large number of files, or install many third-party applications,
the internal memory on your phone may fill up. Here are some ways to clear
space on your phone:
• Photos, Videos, Music, Amazon MP3, Doc View, PDF View: Large
files take up a lot of memory. Move files to your computer (see Copy files
between your phone and your computer), or delete them from your
phone.