User Guide

Chapter 11 : Troubleshooting 175
2 Press the back cover and the body of the phone together at each pair
of clasps. You can feel the clasps engage.
3 If you removed and reinserted or replaced the battery when the back
cover was off, you need to turn the phone back on: Press and hold
power on the upper-left corner of your phone until you see the
Palm logo on the screen (approximately five seconds). Then wait until
your phone completes startup.
Screen and performance
The screen appears blank
To save power, the screen dims automatically after a period of inactivity, and
then turns off.
If you just inserted or replaced the battery, you need to press and hold
power until you see the Palm logo on the screen. Otherwise, follow
these steps in sequence if you see a blank screen:
1 To brighten the screen if it has dimmed, tap the screen.
2 To turn on the screen, press power . Drag up to unlock the
screen.
3 Look closely at the screen. If the display appears but is faint, try
adjusting the screen brightness (see Change screen brightness).
4 If the problem persists, connect your phone to the AC charger (see
Charge the battery). If you see a faint display, try to restart your phone
(see Restart your phone).
5 If you don’t see a display or the screen doesn’t respond to taps, press
and hold power and slide the ringer switch three times to restart
your phone. Then wait until your phone completes startup.
An application does not respond to taps
Tap the center of the gesture area. If the application screen minimizes to a
card, do the following: Open Device Info and restart your phone (see
Restart your phone).
If the screen does not respond to taps at all, press and hold power and
slide the ringer switch three times to restart your phone. Then wait until
your phone completes startup.
TIP If your phone does not turn on after you insert the battery and press and hold
power, you need to charge the battery (see Charge the battery).