User Guide

Chapter 11 : Troubleshooting 173
I inserted or removed the SIM card without taking out the
battery—now I can’t connect to the network.
If you inserted or removed the SIM card before you removed the battery,
your phone cannot connect to the network. To restore the network
connection, do the following:
1 Remove the battery (see I need to replace the battery, steps 1–8, for
instructions).
2 Remove the SIM card.
3 Reinsert the SIM card.
4 Replace the battery and the back cover (see I need to replace the
battery, steps 9–12, for instructions).
5 Press and hold the power button on the upper-right corner of your
phone until you see a logo on the screen (approximately five seconds).
Then wait until your phone completes startup.
6 If Airplane Mode appears in the upper-left corner of the screen, open
the connection menu and tap Turn o f f A i rp la n e Mo de .
I can’t get my screen to turn on after removing and replacing
the battery
Removing the battery turns off your phone completely, so you can’t just
press power to turn on the screen. Instead, press and hold power
until you see the Palm logo on the screen (approximately five seconds).
Then wait until your phone completes startup.
NOTE If your phone does not turn on after you press and hold power, you need
to charge the battery (see Charge the battery).
I can't get the back cover off
1 If the USB cable is attached to the phone, disconnect the USB cable.
2 If a wired headset is attached to the phone, disconnect the headset.
3 If you are removing the cover to replace the battery, turn the phone
completely off (see Turn everything (the screen and wireless services)
on/off).
4 To begin separating the back cover from the body of the phone, use
your thumbnail to release the clasp at the midpoint of the left side of
the phone (see a in step 5).
TIP If your phone does not turn on after you insert the battery and press and hold
power, you may need to charge the battery (see Charge the battery).