User's Manual Part 2

Section 23
Resetting Your Phone
40
Resetting Your Phone
Performing a Soft Reset
If your phone is not responding or you have trouble synchronizing with your computer, you can
perform a soft reset to restart it. A soft reset does not affect your data.
Performing a Hard Reset
A hard reset erases all data and third-party software on your PCS Treo 300. Never perform a hard
reset unless a soft reset doesn’t fix the problem. You can restore previously synchronized data with
the next HotSync operation.
1. While holding the power button, use the reset tool (or the tip of a paper clip) to gently press the
reset button.
2. When the system screen appears, release the power button.
3. When the warning appears, press the top scroll button.
4. If the language selection screen appears, select the same language you selected for your
desktop software. Choosing a different language may result in loss of data.
Use the reset tool
to gently press the
reset button
Unscrew the stylus tip to
access the reset tool
Sprint Start.book Page 40 Monday, June 17, 2002 8:57 AM