User Guide

LifeDrive from palmOne 662
CHAPTER 31 Common Questions
The following procedures erase all information from your device. Before removing the
applications, do a full sync
to back up the contents of your device to your computer.
1. On a Windows computer, open the palmOne folder on your computer, and then open the user
folder for your device. User folder names are often abbreviated as last name, first initial. On a
Mac computer, locate the folder Home/Documents/Palm/Users/<device name>/Backups.
2. Select and drag the Backup folder to the desktop. Make sure you see the Backup folder on the
desktop.
3. On a Windows computer, close the palmOne folder.
4. Perform a hard reset
. Synchronize your device with your computer to restore info to your
device’s program memory, and use LifeDrive Manager (Windows) or Drive Mode (Mac) to
restore info to your device’s drive.
5. Operate your device and try to replicate problem operations.
6. Do one of the following:
•If your device still has problems, review this Common Questions section for solutions to the
problem. Fix the problem before reinstalling the third-party applications.
•If your device no longer has problems, install the third-party applications one application at a
time using the following procedure:
a. Open the Backup folder you moved to the desktop in step 2.
b. Double-click a PRC file. On a Windows computer, the Quick Install window opens with the
PRC file listed. On a Mac computer, the HotSync Manager window opens with the PRC
file listed.
Alternatively, on a Mac computer, you can drag the PRC file to the Send To
Device droplet instead of double-clicking it.
c. Click Done.
d. Synchronize your device with your computer.
NOTE