User Guide

LifeDrive from palmOne 645
CHAPTER 31 Common Questions
I can’t open the HotSync Manager.
On a Windows computer, uninstall Palm Desktop software from your computer, and then reinstall
the software from the software installation CD.
On a Mac computer, just reinstall Palm Desktop software.
When I synchronize, I receive the 8009 error message: An application
has failed to respond to a HotSync notification.
WINDOWS ONLY
The 8009 error indicates that the Windows registry is corrupt. You need to rebuild the HotSync
Manager registry entries. For information on rebuilding the registry entries, go to
www.palmOne.com/support
and search the palmOne Knowledge Library for “error 8009.”
My files didn’t install during synchronization.
• If files do not install after you synchronize, the file type was not recognized. On your device,
open the application associated with those files. Then synchronize again. If the files remain in
the palmOne™ Quick Install list on your computer (Windows only), they are not associated with
an application on your device and cannot be installed by synchronizing. You can install the files
using LifeDrive Manager
(Windows) or Drive Mode (Mac or Windows).
• If you are trying to install files to an expansion card, make sure that a card is inserted into your
device’s expansion slot before you synchronize.
I can’t add more files to the Quick Install list.
Make sure the dialog box that confirms where the files will be installed is closed. You cannot add
more files to the list when the confirmation dialog box is open.