Handbook

Appendix B Page 181
Appendix B
Frequently Asked Questions
If you encounter a problem with your Palm III™ organizer, do not call
Technical Support until you have reviewed the following list of
frequently asked questions, and you have also reviewed the
following:
■ The README file and HelpNotes located in the folder where you
installed the Palm™ Desktop software on your computer (or on
your installation CD or diskettes)
■ The Palm Desktop online Help
■ The most recent Palm III organizer HelpNotes on your regional
web site
If you are still having problems, contact Technical Support. For US
and International telephone numbers, see the Technical Support card
that comes with your organizer.
Note: Thousands of third-party add-on applications have been
written for the Palm Computing
®
platform. Unfortunately, we
are not able to support such a large number of third-party
applications. If you are having a problem with a third-party
application, please contact the developer or publisher of that
software.
Software installation problems
Problem Solution
When I install Palm
Desktop software I get an
error that a modem is
attached to my serial port,
but there is no modem
attached.
Take your organizer out of the cradle
and install again.