User Guide

Section 7A: Help 323
Help
3. Delete the most recently installed application from your Centro device (see “Removing
Applications” on page 251).
4. If the problem persists, perform another system reset.
5. If possible, synchronize your device with your computer to back up your most recent
information.
6. If you’re unable to perform the steps above or the problem persists, locate your Backup
folder on your computer and rename the folder (for example, BackupOld). Note that
“Palm” in the following locations might be “Handspring” or “palmOne,” based on the
device you’re upgrading from:
䡲 Windows: C:\Program Files\Palm\device name.
䡲 Mac: Mac HD/Users/<User Name>/Documents/Palm/Users/<Device Name>.
7. Perform a hard reset (see “Hard Reset” on page 296).
8. Synchronize to restore your Contacts, Calendar, Tasks, Memos, and Pics&Videos
information. You may need to manually restore information in other applications.
9. If the problem is resolved, begin reinstalling your third-party applications one at a time
by double-clicking a single file in the original Backup folder that you renamed, and sync
after each application you install.
10. If the problem recurs, delete the last application you installed and report the problem to
its developer.
Remember that not all third-party applications were written with the Centro smart device
by Palm in mind. You may encounter strange behavior or errors in these applications if
you use the keyboard and 5-way .
Getting More Help
Contact the author or vendor of any third-party software if you require further assistance.
Sprint does not provide technical support for applications that are not built into your
Centro device.