User Guide

Section 7A: Help 319
Help
6. Select Connect.
7. If the connection is successful, go to the Web browser. If you still can’t make a
connection, perform a soft reset (see “Soft Reset” on page 295).
8. If your phone did not turn on automatically, press and hold Power/End to turn on
your phone, and try connecting to the Internet.
9. Contact Sprint to verify the following:
䡲 Your subscription plan includes high-speed data services.
䡲 Data services have been activated on your account.
䡲 Data coverage is available in your location.
䡲 There are no data service outages in your location.
I Can’t Access a Web Page
First, make sure you have Internet access. Open the Web browser to see if you can view a
Web page you’ve successfully viewed before. To ensure that you’re viewing the page directly
from the Internet, press Menu , select Go, and then select Refresh.
If you can view the page after you refresh it but you still can’t access the page you were
originally trying to view, the page may contain elements that are not supported by the Web
browser. These include Flash, Shockwave, VBScript, WMLScript, and other plug-ins.
Some Web sites use a redirector to their true home page. If the Web browser on your device
can’t follow the redirect, try using a desktop browser to see the landing page of the redirector,
and then enter that address in the Web browser on your device.
It Takes a Long Time for a Web Page to Load
If it is taking longer than usual to load Web pages, you may have traveled from a high-speed
Sprint Power Vision service area to a Sprint 1xRTT service area. Although Sprint 1xRTT data
service is considered a high-speed data service, it can seem slow if you are used to Sprint
Power Vision speed.
1. Press Phone and look for the Sprint Power Vision or icon or the Sprint
1xRTT data icon in the title bar of the Main view. See “Checking Signal Strength and