User Guide

314 Section 7A: Help
Occasionally you may experience problems using an email account after you set it up. If you
followed the account setup procedure and are experiencing problems using the account,
verify that the account complies with your email provider’s requirements by following these
steps:
䢇 Verify both your password and your username for your email account.
䢇 Some wireless service providers require you to be on their network to use your email
account. If this is the case, be sure to use your provider's network as the connection type
for the account.
䢇 Some email service providers have other requirements specific to their service. For
example, Yahoo! requires you to pay for a POP account in order to download email
messages from your Yahoo! account to your device. Check with your service provider to
see if any provider-specific requirements exist.
䢇 Service provider settings change frequently. If your email account was working but you
are currently experiencing problems, check with your wireless or email service provider to
see if any of the account settings have changed.
I Have Problems Sending and Receiving Email
Short periods of time when email is unavailable are common due to server problems or poor
wireless coverage. If you have problems sending or receiving mail for an extended period of
time, check with your ISP or email service provider to verify that the service is working
properly, and check with Sprint Customer Service for outage information in your area.
Microsoft Direct Push or Auto Sync Is Not Working
If push or an Auto Sync operation is occurring and you turn your device’s phone off or the
connection to your email service provider is disconnected, the push or Auto Sync operation
fails. If Microsoft Direct Push or a scheduled Auto Sync doesn’t take place or starts but does
not finish, make sure your device’s phone is on and that your data connection to your mail
server or email service provider has not been interrupted.
I Have Problems Sending Email
If you are able to receive email messages but cannot send them, try these steps, in turn: