User Guide

306 Section 7A: Help
5. (Windows only) Uninstall Palm Desktop software. Click Start, select Settings, select
Control Panel, select Add or Remove Programs, select Palm Desktop by ACCESS, and
then click Change/Remove.
6. Reboot your computer.
7. Reinstall the synchronization software from the Palm Software Installation CD that came
with your device.
Synchronization Finishes But Information Does Not Appear Where It Should
1. Make sure you’re synchronizing with the intended desktop personal information
manager (PIM). The Palm Software Installation CD enables you to choose whether to
synchronize with Palm Desktop software or Microsoft Outlook for Windows. Reinsert the
installation CD and select Change your sync method if necessary. If you use a different
PIM, you need to install third-party software to synchronize. For more information,
consult the company that makes the PIM.
2. If multiple Palm OS devices are synchronizing with your computer, make sure
Palm Desktop software is displaying your information and not another user’s. Make sure
the correct device name is selected in the User list on the toolbar of Palm Desktop
software.
3. Open HotSync manager on your computer, and make sure the necessary conduits are
set to Synchronize the files.
Note
Palm Desktop software for Mac computers does not provide an automated
uninstall option. For information on uninstalling Palm Desktop software on a
Mac, go to palm.com/us/support/centro/centro_sprint
or contact Palm
Technical Support for Mac computers.
Tip
The HotSync Log can tell you when and why synchronization stopped.
Right-click the HotSync manager icon in the taskbar in the lower-right
corner of your computer screen, and then select View Log.