User Guide

Section 7A: Help 305
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7. Synchronize. If the synchronization is successful, you do not need to complete the
remaining steps.
8. (Windows only) Uninstall Palm Desktop software. Click Start, select Settings, select
Control Panel, select Add or Remove Programs, select Palm Desktop by ACCESS, and
then click Change/Remove.
9. Reboot your computer.
10. Reinstall the synchronization software from the Palm Software Installation CD that came
with your device.
Synchronization Starts But Stops Without Finishing
If you upgraded from a previous Palm OS
®
by ACCESS device or received a system error,
such as Sys0505, there may be conflicts with software on your device.
1. Locate your Backup folder and rename the folder (for example, BackupOld). Note that
“Palm” in the following locations might be “Handspring” or “palmOne,” based on the
device you’re upgrading from:
䡲 Windows: C:\Program Files\Palm\<device name>
䡲 Mac: Mac HD\Applications\Palm\Users\<device name>
2. Synchronize.
3. Manually reinstall any third-party applications you want on your device. If necessary, use
the items in the old Backup folder you renamed.
4. (Windows only) If the Windows New Hardware Wizard appears, the synchronization
process may be timing out before the wizard completes its job. Follow all instructions in
the New Hardware Wizard, and then sync again.
Note
Palm Desktop software for Mac computers does not provide an automated
uninstall option. For information on uninstalling Palm Desktop software on a
Mac, go to palm.com/us/support/centro/centro_sprint
or contact Palm
Technical Support for Mac computers.