User Guide

Section 7A: Help 297
Help
A hard reset can tell you if a problem stems from your Centro device or from an application
installed on it. If you do not experience the problem after you perform a hard reset, the
problem is related to software you installed. See “Third-Party Applications” on page 322 for
suggestions on diagnosing third-party software issues.
1. Remove the battery from your device.
2. Press and hold Power/End while reinserting
the battery. (See “Replacing the Battery” on
page 298 for details.)
3. When the second Palm
®
logo appears, release
Power/End .
4. When the “Erase all data?” prompt appears,
press Up to confirm the hard reset.
5. If a “Reformatting in progress” message
appears, do not touch your device until the
process is complete. This may take up to ten minutes.
6. Follow the onscreen instructions to align the screen and set the date and time.
Important
If you set a password on your device, performing a hard reset reformats your
device (the message “Reformatting in progress” is displayed). This is a more
severe form of a hard reset, which removes all your information and restores
your formats, preferences, and other settings to the factory default settings.
Note
Some third-party applications do not create a backup on your computer
when you synchronize. If you perform a hard reset, you may lose data in
these applications and you need to reinstall these applications after the hard
reset. Please contact the developer to find out which information is backed
up during synchronization.