User Guide

28 Section 1B: Setting Up Service
Making Your First Call
Activating Your Device’s Phone
There are three primary scenarios for activating your new Centro device:
If you purchased your device at a Sprint Store, it should be activated and ready to use.
If you received your device in the mail and it is for a new Sprint account or a new line of
service, you need to take these steps to activate it:
1. Turn on the phone feature. (Press Power/End and, if prompted, press Center on
the 5-way to turn off Keyguard. Next, press and hold Power/End .)
2. Press Applications . Use the 5-way to highlight the Web application, and
then press Center . (There is no charge for this service during activation.)
3. Follow any onscreen instructions to complete activation. A message appears when the
process is complete.
4. Wait for the device to turn off and then back on. If this does not occur, press and hold
Power/End to turn it off, and then press and hold Power/End to turn it back on.
5. To confirm activation, make a phone call.
If you received your device in the mail and you want to use it for a number that’s already on
your account, pick one of the following activation options:
䢇 Open your computer’s Web browser and go to www.sprint.com/activate. Follow the
onscreen instructions. When you have finished, complete steps 1-5 above.
䢇 From another phone, call Sprint Customer Service at 1-888-211-4727.
If you need help with activation, then from another phone, call Sprint Customer Service at
1-888-211-4727.
Note
Upon turning on the phone, you may see a prompt asking if you want to
provision now or later. Select Now and follow the onscreen instructions to
activate your device. Skip the rest of this procedure.