User's Manual

LifeDrive from palmOne 653
CHAPTER 31 Common Questions
Problems with incompatible applications
palmOne, Inc. works with developers of third-party add-on applications to ensure the
compatibility of these applications with your device. Some third-party applications, however, may
not have been upgraded to be compatible with your device.
Possible symptoms of incompatible applications include:
• Fatal errors needing resets
• Nonresponsive device requiring a reset
• Slow performance
• Abnormal screen display or uneven sound quality
• Problems using Bluetooth technology or other features
• Problems opening an application
• Problems synchronizing
You can determine whether an incompatible application is causing problems by deleting the
application and then operating your device.
After you have deleted the application, try to replicate the operation that created the error. If
removing the application solves your problem, contact the application developer for a solution.
Also, go to www.palmOne.com
/us/support/contact/incompatible_apps.html to provide feedback
to palmOne on the application.
Finding a third-party application that is causing a problem
If you have multiple third-party applications installed on your device or have upgraded from an
earlier model of a Palm Powered device, perform the following procedure to remove all third-party
applications from your device. Once you have removed all of the third-party applications, you can
install one application at a time to determine which application is causing the problem.
SECOND DRAFT palmOne, Inc. Confidential