User's Manual

LifeDrive from palmOne 648
CHAPTER 31 Common Questions
Auto Sync is not working.
• If Auto Sync is occurring and you turn your handheld off or the connection to your email service
provider is disconnected, Auto Sync fails.
• If you are attempting Auto Sync over a network, you must be in range of a network access point
for Auto Sync to work.
I can receive email fine, but am having problems sending email.
If you are able to receive email messages but cannot send them, try these steps, in turn:
• Make sure your ISP or email provider allows you to access email on a wireless device. Several
providers do not offer this option at all; other providers require an upgrade to access email on a
wireless device.
• Turn on ESMTP
. Many services require authenticated access to use their SMTP servers, or
ESMTP.
• Enter the name of a different outgoing mail server
for sending mail. Many ISPs, such as cable
companies, require that you have an Internet connection to their network to send email through
their servers. In this case, you can almost always receive email from these accounts, but if you
want to send email, you must send it through another server.
I can’t download any messages.
If the program memory on your device fills up, you cannot download any more messages to your
device. Delete some messages to free up program memory, and try downloading again.
I am trying to synchronize messages on my device with messages on
my computer, but it’s not working.
On your computer, check the advanced account settings for the account you want. Make sure that
the box is checked that allows you to synchronize messages on your device with messages on
your computer.
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